Sophia A.
Yelp
My friend and I came in for lunch and ordered food and drinks. As expected, our server asked for our IDs at the time of ordering, and we complied without hesitation. Everything was fine until about 30 minutes into our visit when a staff member named Rob approached us. Rob claimed we "looked underage" and insisted on checking our IDs again, despite us already being properly verified by the waitress.
Although we complied and provided the requested identification again, Rob inspected our IDs as if they were fake and spoke to us in a very condescending and accusatory tone. He additionally asked for a secondary piece of ID from both of us, as if in disbelief about the authenticity of our drivers licences. The interaction felt unnecessary, hostile, and frankly, like a power trip rather than a standard ID check. There was no compassion, understanding, or professionalism. For reference, we are 25 and 26 years old -- well above the legal drinking age.
After the encounter, we learned from our waitress that Rob confronted her earlier to confirm whether she had already verified our IDs properly. Despite this confirmation, he still felt the need to approach us, question us, and demand multiple additional pieces of ID -- indicating a clear mistrust of paying customers. Not to mention, we only ordered a single cocktail each.
I fully understand and respect the importance of verifying IDs, and appreciate the responsibility staff have to ensure compliance with liquor laws. However, the way this situation was handled was extremely uncomfortable and inappropriate compared to other experiences I've had elsewhere. It stemmed from Rob's tone, choice of words, and facial expressions. Rather than a simple, professional verification, it felt like we were being interrogated and humiliated in the middle of our meal.
Adding to the disappointment is the fact that we are returning customers who have visited Hayden Block almost monthly, always enjoying our time -- until today. This encounter completely ruined the atmosphere of what should have been a casual lunch, and made us feel ashamed and unwelcome.
I will also be emailing management directly about this encounter