Tay H.
Yelp
I'm giving this two stars because they have a nice selection of merchandise, but it's really a one star review due to the horrible customer service.
Yesterday, my mother was checking out and buying two notebooks and a deck of playing cards. Nothing seasonal or short lived like a magazine or a Christmas card... I approach the checkout counter while she is still transacting and mention that we don't need the cards. She says to the man working, "Oh, okay, never mind then." In fact, she told him even before I walked up that she wasn't sure she should buy them... He says, "Ok, let's finish this first" and completes the transaction / gives her her change (she had paid in cash). THEN, he says "Sorry, no returns."
I'm totally flabbergasted. My immediate reaction is "Can't we just get something else?" - as in, just trade the cards for another item of the same price. I said "We are still standing here - it's not even like we left and changed our mind and came back!"
Then his manager steps over (from his perch about two feet away where he's been doing nothing but scowling) and in the most snotty, demeaning tone says, "It says RIGHT HERE all sales final" and leans over and points to the faintest white stickered lettering stuck to their light wooden countertop - both in a way that implied we can't read and, also, highlighting how faint and hard to see the lettering even was!
I repeat again - "why can't we just get a different item while we're here?" Incredibly rude, snarky "manager" says - "Well we haven't discussed that." I'm like...."Um, that is LITERALLY the first thing I asked before you came over and acted like were blind, illiterate idiots."
Honestly, the entire exchange was so infuriating. Why pick the poor customer service route, or the path that creates more issues, when you can just do the "right" thing??
I can understand allowing limited returns giving the highly magazine nature of this business....but in this specific situation, there's literally no reason not to work WITH the customer. It was a total power trip on that guy's part. I absolutely will never be back.