Ritu D.
Yelp
We wanted to go out for dessert but since I'm gluten free and vegan we have to ensure there are items I can eat before going to a restaurant. I called ahead and the guy on the phone was friendly and said they had gluten free waffles and toppings can be accommodated. They do not take reservations so we drove all the way and got in easily as it was not busy for a Friday night.
The server gave me the allergen menu but the type was so small that I could not read it and I told her so. She agreed and apologized so I said she would have to guide me.
We saw the various waffles on the main menu which all had fruit, a sauce and gelato included. She first told me the dark chocolate sauce was vegan but then said no sauces were vegan. I asked if they had maple syrup and she said yes so I asked for that on the side. I asked for the gf waffle with whatever fruits they had and asked what gelatos were vegan. She said no gelatos were vegan so I would have to have a sorbet. I don't particularly like sorbet but there was no other choice. All the while I'm assuming it will be similar to the waffle items on the main menu just substituted with allergen appropriate items. Not once did the server mention the cost or the fact that each and every item would be charged separately. The waffle was dry and not very tasty and they had put a small amount of syrup on the fruit on top of the waffle, not on the side as I requested. I could barely taste it. I asked for more syrup so the waffle wouldn't be dry. They did not mention they would double charge for more syrup. My dessert was 2-3/4.
Hubby got the pistachio croffle and my son got the cookie dough and they had gelatos included with their orders. They liked these items 4/5.
When our bill arrived hubby just tapped the machine as the server brought it over. I took the receipt that was placed down after and reviewed it and saw that they charged every item on my order separately (waffle, syrup x2,strawberries, raspberries, blueberries, mangoes, and a sorbet. My lousy tasting dessert cost me $33!!!!!.
We asked the server about the charges and she called the manager over, who happened to be the person I spoke to on the phone. He claimed that it is all outlined in the menu and it is the customer's responsibility to read the menu and charges. I could not read the menu and clearly told the server I needed her help. She never discussed the separate costs and the manager said they did have a vegan vanilla gelato (which I would have preferred) but the server clearly said they did not.
The manager removed the charge for the maple syrup but the entire experience and customer service was a huge let down:(. We will not go back here.