Hedley House Hotel

From the cheery greeting at the reception desk to our have a safe drive home the staff here were friendly and very helpful. The lady on the desk at our check in helped bring in our luggage and went with my daughter to show her to the car park. Our room was a triple family room on the ground floor which had a double and a single bed along with a sofa and a small chair. It was clean and comfortable with added essentials of a small heater and a small fan, iron and ironing board. I rarely sleep well due to my medical condition but my first night I slept through. The mattress and pillows on the single bed were perfect. I even joked with the receptionist that I might put them 8n the boot of the car to take home. Breakfast was a buffet light one where the sourdough bread proved most popular and the poached eggs cooked to perfection. The only little thing about breakfast was that my daughter would have loved a little sweet something like a mini muffin or croissant. We both had booked with the in house masseuse who was a lovely friendly lady whose hands were a wonder. I practically floated back to the room afterwards. On the Saturday night we took advantage of the jacuzzi and for over an hour we enjoyed bubbles and wine and just relaxed. Another great nights sleep and yummy breakfast and it was time to checkout. Again the staff were very helpful and said to book direct next time to get parking included. If you are looking for somewhere to stay just a short walk from town centre with the most friendly people looking after you and comfortable beds then this place so for you. We went as a mother , daughter looking for rest and relaxation with added onsite facilities and we were not disappointed.

Lovely relaxing weekend stay, couldn't fault anything. Staff friendly & attentive, room was excellent & very clean with a big comfy bed. Little extras such as high quality toiletries & facial products were fab. Breakfast was excellent value & tasty. Highly recommended if you are looking for a break away in the charming city of York.

Excellent from the first email to enquire about booking all the way through to arriving and throughout our 2 night stay. What a team this hotel has, Mandy and Colleen were superb and the Chef on New Years Eve was fabulous with superb meals throughout our stay. The service staff were also fabulous and friendly too. All areas from reception, bar area, dining room, breakfast room and the hotel rooms were immaculate, quality in decoration, plenty of provisions in the hotel room, ranging from drinks, hairdryer, kettle and the toiletries and shower body washes were top quality. The Jacuzzi area and facilities looked amazing - next times we visit we will bring our swimwear to take advantage of that facility. The location of the Hotel is perfect, if you drive the car park is an added bonus, and even if you travel by rail - the railway station is only a short 10 minute walk away. The walk into York centre takes the same time walking being 10 minutes and it is a lovely walk close to the Minster and centre of York. I must repeat myself is sitting that the whole experience at Hedley House Hotel was stunning and the cleanliness and quality throughout the building and all the staff was brilliant, we will return and I cannot recommend this Hotel enough to anyone.

We had a fantastic overnight stay and would highly recommend it. The rooms were spotlessly clean, spacious and very comfortable with quality toiletries and soft towels. The room decor might look a little dated but this is the only thing about this hotel that I would suggest could be improved. The hotel looks unassuming and understated from the outside but is a real gem, from the location, the daily yoga classes to the garden area, hot tub and wellness treatments as well as the off road parking. The staff were just lovely, helpful and friendly. The common areas were smart, welcoming and comfortable. The breakfast menu was varied, made to order and a choice to suit everyone. The location is perfect for walking into town - less than ten minutes and was easy to access by car. I can completely understand why guests return here. Thank you for a very enjoyable stay.

We have just had our 2nd stay at Hedley House Hotel and will undoubtedly be returning again. The staff are all very friendly and will do whatever they can to accommodate you. The rooms are very clean and well equipped and the location of the hotel is perfect for York city centre, being only a leisurely 10 minute walk. There is a good choice of tasty breakfast options available. We had the Full English Breakfast which set us up for the day perfectly. I would definitely recommend this hotel to couples and families alike.

Upon arriving on Saturday we was allowed to park our car from midday and found our room was ready to be able to check in early. Excellent staff to explain all you would like to know and very accommodating. The room was amazingly large with a huge bed. Bonus was having a bath/shower. Lovely outdoor area at the back to relax with a drink. Was only a 10mins walk to city wall. Brilliant price for york on a Saturday night. Cheapest we have stayed but the best. Thank you.

Great comfortable place to stay, and in a great central location in a short walk to all the bars, restaurants and City centre. Thee staff were helpful and lovely, and the accommodation was spotlessly clean. Our room was ideal for our two night stay and the bed was so comfortable. The breakfast was awesome and certainly set us up for the day ahead. We will most definitely be booking up again.

Firstly the positives: Location excellent for city centre and train station and in a less noise than centre. We booked a deluxe room and all the little extras were very welcome. Staff helpful - we got soaked through on first night and they dried out our clothes in their dryer. Good selection for breakfast but we booked direct which seems to be the answer to get all options. Negatives: The radiator in our room didn’t work (hence why we couldn’t dry our clothes in the room). We reported it on the first morning and by the time we left 3 days later it still wasn’t working. Luckily enough the weather was mild but it was November so easily it could have been very cold. The room was supplied with a comprehensive information book in which it stated that home cooked evening meals were available every evening except Saturday. Although it recommended to book a table in advance it also stated it wasn’t a necessity. We wanted to eat in the hotel on our last evening so enquired about booking a table the evening before and was told to book in the morning. So the following morning we asked to book a table and were told no…..it wasn’t available that night!!!! We had wanted to stay in that night so that we could celebrate my husband’s birthday as we had spent the last two nights in wet weather. Luckily enough it didn’t rain that night.

Short version: Poor customer service, dismissive and arrogant management. Long version: After calling the hotel before our stay, it was explained that we wanted to be able to leave our car (ours and my wife's parents) at the hotel until 3pm the following day due to the booking being a gift for her elderly parents who find driving in York confusing. This was an essential requirement, and the whole reason we called to check, and purposely booked this hotel over others. On check-out, we were told that we would have to move our cars by Greg (who it later emerged was the owner of the hotel) who was very dismissive and arrogant in his approach insisting that the telephone conversion didn't happen, and would never have happened. We feel very aggrieved that they took our booking for 2 rooms on a false pretence, when this was an essential factor in our booking and clearly explained in our conversation beforehand, without any form of apology or sympathy.

Every thing you could wish for. helpful staff, excellent food, convenient for every attraction that York has to offer.Plenty of off road parking.The standard of our room was excellent,all the furnishings were clean and comfortable especialy the bed. WELL DONE.

I adore York, and i adore this hotel! In a perfect postion for all the wonderful attractions York has to offer, this family run hotel has everything we needed, included an outdoor jacuzzi! The rooms were well furnished and comfortable with a great en-suite. I hear they even have one room with a TV in the en-suite...must try that next time! Breakfasts are perfectly cooked with a great selction of cerals etc. and a nice choice for your cooked breakfast. A very handy car park kept our costs down and we cant wait to return! We definately recommend this hotel.