Rajaa
Google
am writing to formally complain about a very upsetting incident that happened during my recent visit to your farm.
I am a loyal customer and I visit your place regularly. I always bring new people with me, create positive content, and I truly love this place and its beauty. That is why what happened was extremely shocking and disappointing.
While I was outside taking photos of the plants, a security staff member approached us from a distance and started shouting very loudly and aggressively. At first, we thought he was shouting at someone else because of how loud and angry he was. Then he came directly to us, continued shouting, and spoke in a very disrespectful way.
I calmly asked him to speak properly and explain the issue. Instead, he came extremely close to my face in an intimidating manner and ordered us to leave immediately. His behavior made us feel very afraid and unsafe. We were genuinely scared that the situation could become physical.
Later, when I went to the main area and found Mr. Jamal, I was crying and trying to explain what happened. Unfortunately, he spoke in a very bossy way, did not take responsibility, and justified the security guard’s behavior instead of calming the situation.
I want to be very clear:
We accepted when we were told not to take photos in certain areas. The problem was never the rule — the problem was the aggressive, humiliating, and frightening way it was communicated.
Hospitality means respect. No customer should ever be shouted at, intimidated, or made to feel unsafe.
I submitted a complaint but until now, no one has contacted me or followed up, which adds to my disappointment.
I still love this place, and that is exactly why I am writing this message. I hope this issue will be taken seriously, investigated properly, and that staff will be trained to التعامل باحترام مع الزوار.
