Heeton Concept Hotel - Luma Hammersmith

Stayed 6 nights in June 2025 for business trip. While location and price are attractive, cleanliness problems significantly impacted the experience.||**LOCATION:**|Excellent location just 5 minutes walk from Hammersmith station. Quiet residential area, safe even at night. Easy access to central London and perfect for Hammersmith business district.||**ROOM & FACILITIES:**|Superior Double Room was spacious enough for large suitcases. Unusual layout with sink in center of room. Rare to find refrigerator in London hotel rooms - that was appreciated. ||**CLEANLINESS ISSUES:**|Upon arrival, found multiple hairs on bed sheets and duvet. Even after lifting covers, more hairs were visible. Information cards in room were noticeably dirty and stained. This suggests poor housekeeping standards that are unacceptable regardless of price point.||**SERVICE:**|Staff friendly and helpful. Check-in/out smooth. They accepted Amazon deliveries which was convenient when I needed to order replacement travel adapter.||**VALUE:**|£120/night is a lot cheaper than typical London rates (£150~200/night). However, the cleanliness issues make even this discounted rate poor value.||**SURROUNDING AREA:**|Good restaurant options in Hammersmith area. No issues finding dining choices.||**COMPARISON:**|Colleague stayed at nearby Premier Inn for slightly higher rate but much better standards. Would recommend spending extra for proper cleanliness.||**WOULD NOT RECOMMEND:** The hygiene problems are simply unacceptable for any accommodation. While price is attractive for London, basic cleanliness is non-negotiable.||Will not return on future London business trips. Choose somewhere else instead.

I stayed at this hotel in mid-August and accidentally left behind a teddy bear that is very precious to me. I realized it just before my flight and felt devastated, but the hotel immediately responded to my email and kindly found it. They even handed it to my friend who lives in the UK. I am truly grateful for their help and quick response. The room was very clean, the shower facilities were excellent, and overall I had a wonderful stay. It was my first time visiting the UK, and I’m so glad I chose this hotel. I would definitely love to stay here again when I return to London. Thank you so much! :)

We stayed at this hotel for 2 nights with family and had a wonderful experience overall. One of the biggest advantages of this hotel is its excellent location. It is situated very close to the underground metro station, which made getting around the city extremely convenient for us. Whether it was sightseeing, shopping, or dining out, everything was easily accessible thanks to the proximity to public transport.||The hotel itself is very well-maintained and clean. From the moment we arrived, we noticed how organized and welcoming the environment was. The staff at the reception were friendly and made the check-in process smooth and hassle-free. The rooms were neat, spacious, and equipped with all the basic amenities needed for a comfortable stay. We had everything we required, from clean linens and towels to toiletries, a kettle for tea/coffee, and good Wi-Fi connectivity.

£450 for a city four room for a weekend? Travel over 200 miles to then be told no rooms and the guy waved his hand in front of the check in screen then panicked when I showed him ‘no rooms’ before calling the manager. Despite paying Flexi Rate! Then they gave us a room in the Basement across from the staff room so all you heard was constant door banging… no sleep all night. Then pay for coffee and pastry to be given nothing but a coffee bag? And then the pastry’s costed minimum £2 each that were sitting out all day? No door lock from the inside and a broken peep hole in the door… Staff not the friendliest, trying to be digital lead but failed and complained about over booking. Not a customer issue??? Worst place I’ve been to in a long time…

Just being in Hammersmith in London was pretty decent. This particular hotel had plenty to offer, although we could have used air conditioning, a microave, and a working safe. But my wife and I thought this part of London was okay. It was near rail stations to go in and around London. But anything that's free, take it while supplies last.

the rooms r small but it has all u need. excellent location and the staff r helpful. id reccomend it for 2 ppl but we stayed as 3 and it was kinda too small we havent had and places to roll our suitcases so we had to place them under our beds. and the toilet & bathroom r small but its cool i guess

The staff on reception were absolutely wonderful. So friendly and very caring. My partner had surgery that day and they could not have been kinder or more helpful. 10 out of 10.|Room was very comfortable and the air con was perfect on a very hot night.|Could not recommend highly enough. Thank you.

*NOT Recommended* I would like to bring attention to a housekeeping issue I experienced during my stay. After changing rooms due to inconsistent hot water supply in the basement, I discovered that some of my belongings were missing within 12 hours. I informed the staff, but they claimed that nothing had been found in my previous room. It seems the staff may not be adequately trained to handle this situation. I also emailed the hotel regarding this matter but did not receive a response. Based on this experience, NOT recommend. Isn't it funny that they can reply to the review but can't be bothered to respond to my email? It's worth noting that the super fast charger and adapter cost over £50. The only people who have access to the room are the housekeeping team. The hotel manager has not made any effort to contact me directly regarding these issues of lost property.