Rose E.
Yelp
I've been hearing alot about this brewery, so I finally checked it out...
First of all, the place was soooo NOT cute lol. Not sure why, but I expected a much nicer brewery. This place was just a typical dark, grungy-looking bar with rows of tables and hightop, some street-style artwork, pretty much of a dive really. It was fairly big, but everything seemed so thrown together and squeezed together (not the place for Claustrophobics!). Hated the layout! Also, hated the small table we were seated in. It was barely big enough to hold all the foods we ordered. We literally had to throw down the food, so that they can place the second dish in its place. Just awful!
Then the service was quite weird. Our waitress didn't seem to be on her game, and we think she failed to place the order for one of our dishes (though she blamed the kitchen staff). We had to wait an unusually long amount of time for one out of three small dishes that we ordered. Her explanation just didn't make any sense to us, as we saw guests that came after us getting served their dishes. In short, we feel that she was just BS-ing.
Then, more problems with the one dish that got delivered way too late. It was the Chicken and Waffles Tacos...and the Waffles were COLD! I brought this up to the waitress, and she just cooly said she'll tell the Chef...that was all. No attempts to make good on it whatsoever! Most waitresses would have at the very least offered to take it back and re-deliver a hot plate. Nope...nothing! Not even a small deduction from the final bill. Just WOW.
The one big winner from our Heist experience was the Short Rib Flatbread Pizza...SO GOOD!!! In fact, it was possibly the best pizza I've had all year...including all the pizzerias I've been to! We liked the Beer Cheese with Pretzel Bread Sticks, but didn't love them. Also the Chicken and Waffles Tacos were really good too, but again...COLD. Truly, all the foods here looked really good, all well presented too. If only our Waffles weren't so damn COLD!
As for the beer, my husband wasn't overwhelmed with them either. He even tried the Flight, which included 5 small cups...but nothing seemed too great. Since not a beer fan, I had the Mule (again)...Moscow and the Berry Berry Mule. Funny thing is they both looked and tasted exactly the same. When I pointed this out to the waitress, she said the Berry Berry was indeed what it claimed to be...though, again, it looked and tasted exactly like the Moscow Mule. At that point, I felt sure I was lied to TWICE. Still, I have to say, the Mules were good...and STRONG! Just 2 Mules, and I was near drunk!! (Of course I have a wimpy tolerance for alcohol) So yes, despite the uncomfy, awkward ambiance and bad, floppy service, we had a great time lol!
Overall, it was most definitely a disappointing experience here at Heist. I've been to several breweries around town this past year, and I think this was the worst experience to date. To end on a good note, I will repeat that their Short Rib Flatbread Pizza was amazing...and for that alone, I may return...but possibly to the Heist Brewery at Woodward Avenue. Think the place at that location is much cuter, and hopefully the service is much better there too?