Helendorf River Inn, Suites & Conference Center

Traveling for work, had a few days off, where better to stay than in Helen at Helendorf Inn. I definitely recommend staying here. After checking rates online, I called the Inn to see if they would match prices & I can book direct - yes they will match or beat it. Daniel handled my reservation & I booked a room w view on the 2nd floor. Daniel was there when I checked in and simple check-in.The hotel is "cozy nice." Location is directly on the river right in town, everything within walking distance. There is no need to drive and pay for parking. This is not a fancy shmancy Hilton nor Hyatt, it is a over 50 year old nice & cozy, well kept up, reasonably priced wonderful Inn. Bath was nicely renovated & up-to-date & clean. Had 2 sink & mirror areas, & amenities kitchen. They can give you all the kitchen supplies you want. I was eating out; so I only used the mini refrigerator. Private balcony overlooking the river going through the town. Nice sheets, lots of pillows, and excellent mattress felt like memory foam. They have a basic little breakfast, an enclosed warm pool, and rocking chairs. Enjoyed the view from the balcony and listening to the roaring river & view of all the Christmas lights in town.

Our rooms were conveniently located close to the main strip, making all of our visit walkable in a busy town. The workers were all very kind and friendly. The exterior of the hotel could use some touch ups but was overall beautiful and a unique experience. The bed was a little hard and the pillows are very thin so I would suggest bringing your own pillow. The breakfast was enough to fill you up but make sure to go as early as possible because they will run out of food quickly. Overall great value for the price of the room.

Excellent value for money. The room was great. Peaceful and quiet. The bed was very comfy. The bathroom is huge and the shower is great. Endless hot water, great water pressure and a good removable shower head. A+, everything im looking for out of a hotel. Staff was very friendly too. This is where i would return if i stayed in Helen again.

The location perfect. Right in the heart of downtown and walking distance to everything. All the Christmas lights and decorations were still up and it was gorgeous at night. ||The patio with river view was awesome. The rooms were very clean. The value of the rooms was great for older couples that have AARP. It was so quiet at night. We enjoyed the individuality wrapped breakfast items and the best thing was the coffee that was available all day during business hours. The staff was super nice. Can’t find anything bad to say.

Helendorf never disappoints! We stay here every time we visit Helen, unless we’re camping. The rooms are spacious, clean and updated with all the creature comforts anyone needs, including streaming, hairdryers/toiletries, daily housekeeping visits and the much appreciated daily continental breakfast and warm beverages round the clock!!! Check-in is a breeze and parking was never an issue. We highly recommend the economical, safe, and accommodating lodging at Helendorf!

I booked a two-night stay at this hotel as a gift for my wife, so she could travel alone, rest, and disconnect. Unfortunately, what was meant to be a peaceful getaway turned into a stressful and disappointing experience. The hotel feels old overall — the rooms look dated and have a strong “old” smell. For the price we paid, there are definitely better options available in Helen, maybe without the same view, but much cleaner and better maintained. The biggest issue was how a problem was handled late at night. My wife found a large stink bug in her room around 10:30 p.m. When she called the front desk, the response she received was literally: “What do you want me to do?” — which is completely unacceptable, especially when a woman is staying alone. She was told someone would come to the room, but since the front desk closes at 11 p.m. and no one showed up within 15 minutes, she felt scared and pressured to leave the room and go downstairs by herself in the cold December night to get help. She was not comfortable killing the bug and then trying to sleep afterward. They eventually changed her room, but it was done reluctantly, without a proper apology or any attempt to make the situation right. On top of that, the bathroom sink drain was clogged, there was a used towel hanging in the shower, and the room carpet looked dirty and poorly maintained, which raises serious concerns about cleanliness. And the “breakfast” is honestly not worth mentioning: everything is locked in a refrigerator after 9 a.m., and the machine coffee is very poor. The hotel seems to have very strict policies for guests, but when an actual issue comes up, there is little empathy, poor customer service, and no sense of responsibility. Overall, this was not the relaxing experience I wanted for my wife, and I would not recommend this hotel for the price they charge.

We absolutely loved our stay here! The hotel is in the perfect location, especially if you want to walk around and explore Helen—everything is so close and convenient. The rooms were cute, cozy, and super comfy, which made it feel like a little home away from home. On top of that, the staff was incredibly friendly and welcoming, which truly made the experience even better. We would 100% stay here again and recommend it to anyone visiting Helen!

We stayed at the Helendorf Inn for one night on our way north and had a great experience. The room was clean, which is always a top priority for us. We absolutely loved being right in the middle of the downtown area. Everything was a short, easy walk, which made exploring so convenient.||||My 11-year-old loved the breakfast, which was a great way to start the day. The staff was friendly and very helpful, and overall the stay was smooth and comfortable.||||If you want to be centrally located, and in a clean, welcoming place, this is a great option.

It is older but right in the middle of everything downtown.It is on the river and within walking distance of everything.Bed was reallly comfortable and slept solid.Has everything you need.Everything for great rating from The Working Man Review.

This is a two star hotel. It should have been cleaner. The a/c should have worked better. The mini fridge didn't work at all. Think Quality Inn but you know the linens were actually clean. Also due to age and construction you can expect a wasp or lady bug. That's not a fault. That just how it is.

Very outdated, Very Dirty, the mini Fridge had a horrible odor. The air conditioningunits filter was So Clogged with Dirt and Debris it hardly blew out any air. Certainly Not what we expected!! It shows a lot of neglect

We stayed at the Helendorf Inn for 2 nights during Christmas break. The building itself is absolutely adorable; fits perfectly with the old world European/Swiss Alps charm. Our room was spacious with 2 queen beds and a kitchenette area with a table and 3 chairs. The balcony was nice size overlooking the river and the town. The inn is older but they've done a nice job of keeping it comfortable and clean. Location is absolutely perfect; smack dab in the middle of town where everything is walkable, which was extremely helpful as the town was packed for the holiday break and traffic was very backed up. The only two things that were un-enjoyable about the inn was the sound traveled thru the hotel walls pretty easily so we heard the neighbors frequently, luckily they weren't overly loud and the breakfast was all processed, pre-packaged food. There was really only 2 options, a sausage biscuit and something I want sure what it was. We were really hoping for some fruit or oatmeal. Overall, we'd absolutely stay here again if we return to Helen.

Older but staff was wonderful. Right in the heart of Helen. Fun restaurant across the street.

Very clean room with a great view of the river. The lady that checked us in was very personable and helpful with an questions we had. The Inn is walking distance to all of the shops and restaurants

Sweet staff, and eager to help, but..... Maybe it's because we came in July and it's busier than normal, but goodness gracious. Guests create themselves parking spots making it difficult to navigate the lot. Guests on the ground floor act as if their space includes the patio all the way to the river. Their stuff is EVERYWHERE and left out their entire stay. Floats, kayaks, shoes, towels, coolers, camping chairs, toys, cups, camping grills.....the entire river walk area is covered in stuff. Common area tables are piled high with their stuff and left overnight and the entire time. Even at 8am, when those guests are all still asleep, we couldn't enjoy the property because their stuff was scattered everywhere. I won't even go into the smoking taking place everywhere you turned. Room was cute and had potential for a sweet getaway but it was totally ruined by selfish guests. It appears this is completely allowed and the norm. Should be like the beach where anything left out after a certain time is in the trash. Give the rest of us a chance to enjoy the hotel.

This was our first visit to Helen and came here for Helenblitz! A mini Cooper event. The hotel is right off the main strip , on the river and you can walk to just about everything . My husband became very ill while we were there and had to go to Gainesville trauma,center to get Checked out. I am so grateful for the comfort of the room. The little kitchenette and the bed is seriously the most comfortable I have ever slept in. I work in the hotel field and work at a high class resort. I got the names of the mattresses and gave it to our owner. The sheets and bedding and towels do not feel or look like hotel linen. It was like linen from home. So soft and clean. We will definitely be back. We didn't get to enjoy the town much but we loved our room. We stayed in 1318. King suite overlooking the river . Kinda wish the porch furniture was nicer . But it serves a purpose and I enjoyed sitting out there. We honestly enjoyed it. The hotel cats thst live around parking lot and buildings are well loved and guest were excited to see them and brought them treats . Check in staff was so nice. Breakfast is a continental breakfast w pastry , coffee and juice .

I came up here with a group of friends for an event. I stayed in a balcony room with double beds. Noticed first night no shower curtain but called the desk right away and I was given one. The girl said she would put it up but I just did it since it was easy. There was also a small hole under the sink (2 sinks ... one in with toilet and shower... and the other outside the bathroom... perfect) in the shower room. Nothing came into the room. Be prepared that due to Covid it's best if you brought some Clorox wipes with you in case you want to wipe your room down. Also if you want a bag for b'fast you need to fill out the form at the front desk the night before. I felt safe in the hotel. The river was soothing eve in winter.

The Helendorf Inn is exactly as advertised. Like the rest of Helen, the architecture and decor may be aiming for charming, but comes off as antiquated and even childish. The room is adequate. We paid $150/weeknight for a balcony overlooking the river. Our view of the river wasn't particularly pretty and the view beyond the river was another shoddy parking lot. The balcony was somewhat enjoyable but it needs some sprucing up. The floor and walls could use sweeping. The room was clean except the inside of the bathroom door needs to be washed. The beds, linens and pillows were very good. There are three floors to the property. If you require an elevator, you will want to ask if each building is so equipped. The front desk staff were very pleasant. There are very few handicapped parking spaces. If you like to walk, the location will be a plus. The Inn is located just beyond the bridge over the river. Some businesses in town have parking. We found that paying for parking is $10/day until 6pm.

Unfortunately we had to cancel our room today (Wednesday) for an arrival on Saturday due to an incoming hurricane. The individual we spoke with let us know we would lose our deposit, but would check with the manager to see if they would make an exception due to the weather being out of our control. The manager refused. The cancellation policy states reservations may be cancelled 3 to 10 days in advance depending on holidays, peak times, and Oktoberfest. Who would have thought Oktoberfest was actually in September? Not us! The manager was not willing to work with us even with 3 days notice. Instead of possibly traveling to their hotel at a later date, they've lost a customer forever. If we could give 0 stars, we would.

Took my now fiancé to Helen to propose and we stayed in the tower suite at this hotel. We had an absolute blast and the room was beautifully and uniquely laid out. The bed was so comfortable we slept in until noon the first day, the room was exceptionally clean and there were plenty amenities provided to us. The staff were all super nice and allowed us our privacy, there are no housekeeping checks unless you work it out with them which was nice. We will 100% be back!

This hotel is the perfect location for wandering the town. Also, our room opened right onto the river. With a kitchenette and AC that works really well, this place is an excellent find.

Great location in the middle of Helen GA. Very friendly and helpful staff. We stayed in one of their large riverfront suites. It was very nice and clean. It included a large jacuzzi tub in the bedroom and a fireplace in the living room. There was also a full kitchen with a breakfast bar and separate dining area. This is an older hotel but very well maintained.

Absolutely wonderful experience here!!! Lovely, clean and comfortable rooms with beautiful views!! We chose the riverfront room with balcony and would stay here a hundred more times!! We will definitely be back!!

Great place to stay!! Located downtown so you can walk everywhere. The riverfront suites are the way to go. Huge room with a fireplace, kitchen, jacuzzi and dual head walk in shower. Very clean rooms, beds and bathroom. Also a private balcony. This our 2nd time staying and looking forward to staying again...

We've stayed at this hotel many times. We enjoy the rooms with a river front balcony. We've never had high expectations but we do expect a clean room, nonsmoking room and decent customer service. This year our room had the smell of stale smoke. I booked a riverfront, nonsmoking room. I was disappointed as my 2 kiddos were with me and the smell was too much. We were on the 2nd floor; people above us were obnoxiously loud til well past 11:30 pm. I did call the front desk and was advised there is no specific "quiet time." But the doors slamming, stomping, crying, etc was annoying. While this isn't necessarily the hotel's fault little action was taken to rectify the situation. I feel it is a reasonable expectation for others to be quiet after 11 pm, especially since tour stay was NOT during an expected rowdy time (Oktoberfest for example). We were there during the week. Continental breakfast is included and is served from 7-10am. It includes muffins, donuts, bagels, yogurt, milk, coffee, oatmeal, cereal boxes, nutri grain bars. Location 5 stars Price 3 stars (for quality) Rooms 2-3 stars

We had a nice visit here about a month ago. They were following COVID guidelines and we felt very safe with the systems in place for that. We took a last minute trip and were able to get a room near our family who had already been staying. Very flexible. The rooms were nice and well kept. We had a basic room two queens. Nice tv, lovely balcony, rocking chairs out front. Would recommend and would stay again.

Wow! What a great place! Had the best 10 year anniversary ever. Right in the heart of down town Helen Ga. we even stayed an extra night and plan on making it a yearly tradition. After we planned on staying extra night, an epic storm blew in!!!! Power was out all over state including Helen. Trees down! We watched multiple trees slam into bridge that was closed (shortly) at other end of hotel. Heck storm was so bad the room above us and another couple stayed another night because they couldn't get home. That's why I'm giving them 4 stars. I cleaned the room better than it was before I got there (IM A GERMAPHOBIC! The room was VERY VERY VERY clean THATS COMING FROM HYPOCHONDRIAC! We have to have two beds one you can only get in/ sit on with pjs. The other you can sit on with day clothes. I know... I know.... but have auto immune disorder and Covid. I learned nobody was going to be staying in our room and requested late check out. I even stripped sheets dumped towels and sanitized door handles tub and remote again. I let the front desk know that fire and police department let us know that there was NO WAY WE COULD GET HOME AFTER STORM! It would be a few hours before roads were cleared. I asked if we could please have late check out. (I didn't let her know I was cleaning the room. & We also couldn't afford another night.) Our neighbor above was paying for extra night because she was told by same fire rescue they couldn't get home. The 1.5 hour ride took us 10 hours and kinda killed the beautiful and magical stay at Helendorf even with storm for our 10 year anniversary. The storm was scary but beautiful. We watched the Chattahoochee River go from ankle deep to over 15 ft in 1 hr. Our storm drain in front of room was ripped of by winds but the staff there is so amazing they were fixing and replacing by dawn!!! They removed all patio furniture and even asked first!!! if it was ok if they removed it due to storm coming in because they didn't want any garbage, chairs, plastic polluting river! (That's awsome, because we watched a car, (yes a car!!! We reported it to fire and rescue) a refrigerator, tables, chairs, styrofoam (a ton of styrofoam) come from upstream from other hotels or residents that didn't take same precautions!) some definitely was old junk pulled up during flood. Turns out that included the car! I just wished some exceptions and accommodations would've been made due to the storm being as bad as it was and a late check out being more than acceptable! Not to mention due to power outage all alarms cancelled. Storm was worst from 1-5am. So no sleep & no late check out! we were told by groundskeeper he thought they might evacuate us at 3am. I told him as he fixed drain pipe that ripped off- (around 3am) Heck my husband and I thought we may need to evacuate ourselves and packed up as much as we could and stayed up & watched water levels. It looked like a saw mill sending giant trees down the river for 2 hours. Hundreds of trees down (not exaggerating) were seen on our way home and power lines down. I've never seen anything like it. Our room was clean! The people staying at hotel were great (minus the die hard Alabama fans- which we still became friends with!) I've stayed at Air B&Bs in Helen and even a double the price hotel that's 3x walking distance from heart of Helen and NONE WERE AS CLEAN! Friendly! Or Accommodating. (Besides the storm & late check out request!) I know I keep bringing it up but that ride home literally ruined one of BEST 3 night hotel stays in decade, and BEST EVER HELEN STAYS! You can walk to Bettys and pick up amazing seafood, like fresh trout! And cook it in your room. But only after you try dropping your own fishing poll in right outside room and attempting to catch your own trout and rock bass! And yes you can!!!!!! Ps: DONT FORGET YOUR FISHING LICENSE-- you can purchase at Bettys just a short walk away! Kids can play mini golf just a 1/2 block away. Like metal detecting?! this river would be the best for an adventurous day. Great working and clean refrigerator!! Soft towels! Long time staff! W/ great customer service!!! And customers that come back year after year speaks volumes! Dog friendly and the dog friendly rooms were clean! Like whoa! Do you Like because ghost it's "rumored" that the Helendorf has a few! But never seen or heard one myself. Frankly I'm a scaredy-cat. Would say this is Best place to stay in Helen. (Stayed at 3 others) Would give 5 stars if we almost didn't wreck or have the most epic fight since married after best stay in most clean and relaxing room ever!

Our first time in Helen we decided to stay as close to downtown and the river as we could. This hotel was in the ideal location, and it proved to be easy to get around and the view, for the most part, was great outside of the room balcony. First, the staff we met were excellent. Friendly, courteous and helpful. The hotel, thought, is in need of a renovation. It's a classic hotel with the door outside in a passageway. The lobby was classic 80s. The breakfast in the morning was minimal, but it wasn't hard to find a breakfast spot within walking distance. The room was OK but not a $199/night room. We had plumbing issues (which were taken care of quickly), the room was worn, the beds were comfortable, the bathroom was double sink split into two spaces which was great, but the door to the shower/toiled area couldn't close. The walls were in need of paint and some repair. The power outlets were not placed well for the 2020s. Some of the areas in the building were not lit up. We did see some workman walking around, but where they were doing the work was unclear. The biggest complaint was they allow smoking on the balconies which sounds fair unless the breeze wafts the smoke onto your balcony, then it's just like being in the same room. They had an outside sitting area and steps leading down to the river which was nice. Except a group of people took over the sitting area and didn't leave all day. They were clearly on vacation with lots of drinks, smoking and loud voices. They weren't obnoxious, but sitting on the balcony was like we were part of their group. If possible, try to get a balcony room far from there. We did get to watch the tubers float by on the river, which was fun. Overall, we probably wouldn't stay there again unless they had a significant discount on the rooms. It is conveniently located and Helen is not that big, so walking was easy. Talking with some of the local businesses, it gets crazy there during the peak times, so I'm sure the hotel is full during those times. I don't think the number of rooms in the area is sufficient for the crowds, so competition won't drive renovation, but hopefully they will make that choice.

Do not buy a gift certificate from them. They won't allow you to use it. My wife and I were given a generous gift certificate to the Helendorf for Christmas just prior to the start of the pandemic. We could not make use of it for obvious reasons for a period of time. When the pandemic finally settled down and we reached out about using the gift certificate, we were informed the gift card had an expiration date that had passed during the pandemic. Staff said they would honor the gift certificate moving forward only if we used it during the next immediate 3 months, which we were not able to do because of pre-existing commitments. When I tried to explain this and request some flexibility, I was ignored in further follow-up by staff. Hundreds of dollars worth of a thoughtful gift, absolutely thrown down the drain by rigid and inflexible management during one of the most difficult and world-changing periods in recent history. They pocketed those hundreds in exchange for no service. Incredibly frustrating business practice.

We reserved a room for the weekend of my birthday because of the photos and reviews along with always seeing the pretty balcony rooms from across the river thinking it was so lovely! When we checked in, not a soul was here. We were 1 of 2 families here, so that was nice! We were surprised to see we were put in rooms way in the back from the main road and nicer part of the river. More so disappointing was the walk into the part of the building where you see an astray right at the entrance and smoke everywhere along with it being in the elevator. We have a special need child with a lung disease, smoke hurts her and this was pretty frustrating. It shouldn't be anywhere near the non smoking part of the building but here we are. From what I can gather, we got the crappy room. On my birthday. On a weekend we really spent a lot of money and took an entire family of 5 to and something we never get to....so it felt like a major let down for all of us upon walking into room. I mean, I almost cried. I dont have any understanding why we would get a room so far down the way where we dont get the best view, room was clearly in need of several repairs and was run down and the walk to the free breakfast was far. Which leads me to the list of problems the room had! The toilet ran constantly. The walls were dirty and had damaged. The door knob to the outdoor balcony was jacked up but someone came to fix it. One lamp didn't work and the other worked but was severely damaged. The drapes were so awful looking and some were coming down. The floor was dirty and left stains on our socks! There was bugs in the nasty fluorescent lights. The heater made constant noises. Many surfaces were dirty and the shower had pubic hair and long hair in it that wasn't ours. We found random food on floor and pills. We have kids who could of eaten those things and this is UNACCEPTABLE. There was no working wifi, a lot of the handles of things were damaged, the doors were damaged, and the tv was total crap and remote barely worked. We only had one roll of toilet tissue which with 5 people, most girls, was gone in a day. We had breakfast which was not up to par with the price of hotel. It was basically cold food from a gas station. The good smelling coffee wasn't what they had to serve but the one the staff was apparently drinking. I can tell difference. Also, the chairs on the balcony are really cheap plastic ones. I'm just shocked that a hotel on the river at this price would be less quality than some cheap trucker motel is! I mean there was even blood stains on our comforter! We couldnt get out of here fast enough and will never come back again. If we even return to Helen again, we will sadly go with a big business and not locally owned which makes us sad since we love supporting local business but this is totally unacceptable. If anyone reading this has a good suggestion for local owned places there, please let us know. Our last 2 experiences were not good.

We have stayed at the Helendorf for the past few years, the same time of year. Everything was ok, not luxurious but ok. Fast forward to 2022, not so ok any more. The rooms are still dark & depressing, they must only use 25 watt bulbs in their lamps. We had a kitchenette but nary a plate or utensil in the room. With Covid, l guess they can't get help for maid service. The first morning a young lady knocked on the door to see if l needed anything. I ask for coffee, she gave me one pack. Then on Saturday, they apparently lost their wifi because we had no internet for 24 hours, it was still out this morning when we left. My point to all this is to say, while their location on the river is great, it's nowhere worth the price of $249 for a room! That location is the only amenity they offer. We will be searching for a different hotel next year.

The Helendorf River Inn rates a solid "Meh". It warrants three stars solely for the front desk service. They were very friendly. The room, however, was not great. It was obvious the toilet hadn't been cleaned after the previous guests checked out. The beds were not comfortable at all. And the walls are paper thin. This was probably the worst sleep I've ever had at a hotel.

Nice clean rooms great location right near all of your activities and stores and food right on the river with stairs right into the river for swimming very nice place would definitely recommend a visit

Do not stay here if you need access to WiFi. The wifi bubble is 3 ft. My lap top is a brand new 2,000 dollar dell and i couldn't even use it. Fix the wifi and do a better breakfast for your visitors especially when they're paying 230 a night for a room!! Don't recommend for business

The staff make this place! So friendly and helpful. The room was clean, dated but in a "cute way". We had a room facing the river, which was beautiful. We did have an air conditioning wall unit that leaked really bad onto our porch the entire time, making it hard to enjoy the porch.:( (The staff did say it was ok to lay down their towels so we could walk out there at all) The prices are great for how close you are to the city. You just walk out and you're there right on Main Street. We only had to use our car to get to go carts and tubing! Everything else was walking distance. The breakfast is quick and easy. Coffee,Bagels, some cereal, juice, some cheap/prepackaged sweet treats, sometimes bagels and/or toast. It's FREE- so it's fine. If you're looking for cheap, close to the city, CLEAN,safe and cutesy- this is your place.

Gabe and I stayed here Labor Day weekend. This town rocks! But more on that in another review. We requested a balcony room facing the creek below where people were floating down on tubes. That was cool. We got the 4th floor at the end. I heard the occasional door slam but otherwise it was quiet. Bed was comfy. I read reviews of how others were able to open the balcony doors and hear the creek below. It was too hot outside for that but I'm sure in cooler weather, that would sound nice. Would certainly stay here again when in Helen. Perfect walking distance to everything. Cons: wifi didn't work too well....or not at all.

Overpriced Hotel (but tourist location so they can do that). I had a bit too many adult beverages so wanted to get a room. They had rooms for 150 a night (2 night minimum) - Typical rip off hotels like to do. This was a Saturday at 6 PM so after some negotiations, they agreed to one night only. Room was old. smelly, lousy lighting and furniture they got from a flea market i think... . and not in great shape. It did have a refrigerator and a coffee pot. They do have free off street parking and you have to have a parking pass or they threaten to tow your vehicle. That is all I can say about that. They had a washer and dryer on site; dryer did not work. They had a breakfast area with snacks, coffee and cereal; no hot food. More like stopping at a 7-11 for breakfast :-) I give it a 1 because there is no lower rating, it is over priced, and it is located conveniently right down in the middle of the tourist area and the river. I personally will look and plan ahead of time for a better place to stay next time. They can charge a high price because of location and provide lousy customer service and quality because of it's location.

We were here in January for my fiancé's birthday. I had booked the Large suite, but right after checking in our ceiling started leaking large amounts of water. The housekeepers were next door so we immediately asked for their assistance. The front desk then put us in the room directly above this room, but guess what the entire row of rooms was leaking from the ceiling. That entire row must be the only Large Suites, since there were maybe 5 total other rooms being occupied in the dead of the winter. We were given the option of a Junior Suite with the difference refunded on my card. Looking back, we should have been compensated more for the inconvenience of being out of the best room and out of any room for over an hour while they figured out what to do. If we come back to Helen it will not be in the winter. Things are dead around town and no ones prepared for harsh weather.

The best and only hotel I stay in when I come to Helen. 5 of the past 6 years I've visited this town I've stayed here. The owner Katherine is a delight and the rest of their staff know how to treat a guest. The place has definitely improved and upgraded their tv's and bedding. A must place stay for sure. Spend the extra bucks and stay a quality place with a great view of the river!

This hotel has rude service. Elevator was out with no help or consideration to get elderly to their rooms - ON THE FOURTH FLOOR! Staff unconcerned. My mom has been staying here every October for almost 40 years - they didn't care.

Can't beat the location. Access to the river and watching the tubing is great. Close to bars and restaurants. The owners know they have a gold mine because the place is always booked. When you have a popular place you stop trying to please your customers. That's what we experienced. Dingy room ( The tower) no light bulbs, thin towels, outdated furniture, cobwebs on the stairs. Not sure how filthy the carpet is? Parking is a big problem, just not enough spaces. For breakfast, you better get there early (7:00) before it's all gone. No Frosted Flakes for you! They could try harder...but why? It's Helen.

Awesome place to stay! Staff was very friendly and the room was clean. Awesome view of the river and very quiet. My only complaint was the beds were very hard.

We stayed here a few years ago, before it was renovated. The stay wasn't too bad. The room was big, and the view from the balcony was nice. But the price was over $200 per night and we weren't even allowed to use the fireplace because it was summertime. I'm sorry, but if I pay that kind of money for a room with a fireplace, I'M GOING TO USE THE FIREPLACE. That's the whole reason we chose that particular room and paid such an insane price. I hadn't had access to a fireplace in many, many years and this was the first chance I had to enjoy one and I "wasn't allowed". This place just costs too much for what they are.

3 stars for a great location and hospitality, aside from a girl in the office that wanted to argue about how many coffee packets we may need, not sure what that was about but anyway.. The hotel needs some work. Overall, It looked a bit dirty.. We stayed on the second floor and when I looked up, I saw some bulges in the ceiling, like are those the beds above us? A side note, I saw a lot of workers the three days were there. So, maybe they are starting to renovate. It is a nice location for main street. Nice view of the river

Great location ... a 1 minute walk to the festival hall. I think that's what you're paying for. It looked like the rooms were going to vary considerably. Ours was really dark. We didn't pay the big uplift to be on the river side, but none the less, it didn't seem like a very good value to me. Cleaning and maintenance could use some spiffing-up (sticky floor, dusty lamp shades, peeling paint, etc). I'm used to relatively new roadside motels, and this was a notch below those. Location, of course, is key in this case, though. The breakfast was pretty weak. Decaf and tea water was not hot (probably 95 degrees), and the breakfast offerings did not include any protein. Friendly staff and quaint decor. There are many other hotels in the area that are walking distance to everything. If I went back to Helen, I'd probably shop around some more and come back here only if they had the best price.

My husband and I decided to spend our spring break week here. I've been wanting to come here for a few years. I gave it 3 stars only because it is in a beautiful location. We got the NON SMOKING king room with the balcony and river view. Our first night was great. We left the door open to the balcony so we could hear the sound of the rushing water while we slept. Slept great. Second night was not so great. Someone below us was smoking so we had to keep our door shut. No problem. The awful cigarette smoke smell stayed in our room all night. It must come up through the floor or come in through the air conditioning. Also, it probably would be best to not come in March. Hardly anything is open. If we come back to Helen- we will not stay in this particular hotel.

The price kept changing when we got there & it was "absolutely terrible service" especially for the "huge amount of money". It looks great online but really just a basic hotel room that is "highly over priced" and "inconsistent rates". The breakfast was all carbs and completely un-nutritional. I do NOT recommend this hotel unless you want to be gouged. Sincerely ur online travel helper

We stayed the night here and used the Groupon discount. Our total came to about $150. The inn itself is so charming. The way the inn is laid out makes you feel like you're far away from the hustle and bustle of all the people on main street. The inn itself is pretty old, and that is obvious. However, the rooms themselves are well equipped with fridge, microwave, blow dryer and other conveniences. The room was very spacious, and we were each able to have our own queen bed. Score! The bathroom looked like it had been redone recently and was in very good condition. The best part was the balcony overlooking the Chattahoochee river. It was so beautiful and a great place to relax, unwind, and have some beer. The customer service was also impressive. The lady who checked us in and the housekeeper were both very kind.

Absolutely love this hotel. Great location- walking distance of everything in Helen. Beautiful of the river and very cozy. Hotel is clean- love the mini kitchen, even has a stove.

Absolutely awesome. I made a special request mentioning that it was my fiance's birthday trip. They hung up decorations in the room, and even left a card signed by all the staff members! Our room had a kitchenette, a wonderful balcony overlooking the river, and a comfy bed. The hotel could do with a bit of a face lift, but the experience wasn't hurt by that at all. Will definitely be back!

I stay here at least once a year. They are clean, friendly and reasonably priced. I've stayed in other places in Helen over the last 25 years but Helendorf Inn is my favorite.

We really enjoyed our stay. My wife and I were passing through on our way home and just thought to stay in Helen. We first called a motel across the stream but were told that the clerk had closed and gone home at 5pm. ? We were already there so we just tried the Helendorf and we were very happy with what providence brought. It was a king room overlooking the stream. The room was clean, had a kitchenette, and a table. It was a good location within walking distance to every thing.

Our motorcycle group spent our Fall ride in this beautiful spot. We called weeks in advance to hold 15 rooms. Katherine was wonderfull in helping me secure these spots. Asking all the right questions. She reserved standard rooms, all on the same floor with a common area balcony for us to gather. All rooms were clean, wonderful bedding, nice tvs, fridge, microwave and coffeemakers. Everyone raved at our choice and we will be back next year. Bathrooms here need to updated, but Katherine tells me they are next on the list. Continental breakfast is a lot of carbs, no protein, ran out of coffee. Could never get hooked up to the free wifi

Clean room with balcony overlooking the river. Friendly staff. Free wifi and breakfast ( coffee, juice, bagel, yogurt). The location of this hotel is amazing bcz is located in the heart of Helen with walking distance to shops, restaurants and market

We were here 2 weekends ago for Oktoberfest and booked in July, but only had a downstairs patio available. They put me on a list for any upstairs balcony cancellations and they moved me up. 2nd floor balcony over river was so nice. Great location and nice hotel. Friendly staff. Bed wasn't very comfortable and pillows were almost flat. I wish they had more choices than cereals and prepackaged muffins since restaurants had 45 min waits. Had a handicap shower in room and water goes all over the floor. Price was right tho and would likely stay again.

Some of their guests were playing pranks on the people tubing down the river, from the property balconies. A group of their guests had a big fake spider attached to a fishing pole, hanging over the water. They would drop the spider down, into peoples tubes. They lowered it into my daughter's tube and it scared her so bad that she busted her nose with her knee and lost her tube down the river. When I got out to confront this group of people, who were 50+ years old, they laughed and saw nothing wrong with them scaring tubers and causing them to get hurt. The confrontation got heated and one of the employees of this hotel told me that I had to leave his property and found nothing wrong with what his guests were doing. When the police came, they knew exactly what it was about (the spider). Is this some activity that this hotel provides it's guests with? It sure seemed like they endorsed the whole thing and made me into the bad guy when their guests were engaging in an activity that caused harm to my daughter. What if she would have busted her head on the rocks? What if they caused someone to have a heart attack? I was absolutely disgusted that these 50+ year olds thought it was acceptable and funny to scare people and they didn't give one ounce of care that they caused harm to someone. I'm even more disgusted that this hotel saw nothing wrong with what its guests were doing and let them continue in their behavior. I had to take my daughter to Urgent Care to have her nose x-rayed.

My husband and I stayed at this Hotel last year on the 2nd floor overlooking the river and loved it , our room was comfy had the internet and our bed was fine, Tv was great. We decided to stay with them again this year for our 10th Anniversary on 10/13/2016, I was so excited I paid more for a larger room on the bottom floor next to the river when we checked in on a Thursday night we put our luggage in the room and walked into town didn't think anything about it until we returned, our Tv was messed up we had no internet and our beds were hard as a rock. We decided to make the most of it for the night and call the front desk in the morning. I have never been more disappointed in this room the staff and manager. Front desk said they couldn't fix the internet said our Tv was broken, didn't even try to replace it and so sorry your bed feels like your sleeping on the floor. Really!! Front desk said the manager would call us never heard word when we checked out I asked if we could get a discount or a free nights stay for our trouble , front desk said most certainly the manager will call you first thing Monday morning and she will have to approve it. Well it's now Thursday 10/20/2016 and still no word.. I don't think we will ever stay here again..