Luis L.
Google
I booked a two-night stay at this hotel as a gift for my wife, so she could travel alone, rest, and disconnect. Unfortunately, what was meant to be a peaceful getaway turned into a stressful and disappointing experience.
The hotel feels old overall — the rooms look dated and have a strong “old” smell. For the price we paid, there are definitely better options available in Helen, maybe without the same view, but much cleaner and better maintained.
The biggest issue was how a problem was handled late at night. My wife found a large stink bug in her room around 10:30 p.m. When she called the front desk, the response she received was literally: “What do you want me to do?” — which is completely unacceptable, especially when a woman is staying alone.
She was told someone would come to the room, but since the front desk closes at 11 p.m. and no one showed up within 15 minutes, she felt scared and pressured to leave the room and go downstairs by herself in the cold December night to get help. She was not comfortable killing the bug and then trying to sleep afterward.
They eventually changed her room, but it was done reluctantly, without a proper apology or any attempt to make the situation right.
On top of that, the bathroom sink drain was clogged, there was a used towel hanging in the shower, and the room carpet looked dirty and poorly maintained, which raises serious concerns about cleanliness.
And the “breakfast” is honestly not worth mentioning: everything is locked in a refrigerator after 9 a.m., and the machine coffee is very poor.
The hotel seems to have very strict policies for guests, but when an actual issue comes up, there is little empathy, poor customer service, and no sense of responsibility.
Overall, this was not the relaxing experience I wanted for my wife, and I would not recommend this hotel for the price they charge.