Heliopic Hotel & Spa

Stayed here for a night as part of a road trip with our camper around the area. Lovely welcome by the staff on arrival. Underground parking available at the hotel which fitted our camper (height limit was 2.3m). The staff at check in were really helpful with recommendations for things to do in the town. The spa was a real treat, I spend a couple of hours enjoying the range of saunas and steam rooms along with the pool. We ate in the restaurant in the evening and had a delicious meal.

I think this is the most cost-effective hotel I’ve stayed at during all my trips abroad. The accommodation is excellent, and although I hesitated at first because of the price, now I wish I had booked a longer stay! Plus, it’s really close to the cable car and bus stops — the location is just perfect. If I come back to Chamonix in the future, I’ll definitely book this place again!

We were pleased with every aspect of this hotel. The complimentary breakfasts, spa and luggage storage really won me over. If you stay at the front end and back end of your TMB trek, then storing your bags here is a major bonus! And the free spouts of sparkling water were also a nice touch. (I filled up so many bottles.) The spa seemed crowded around 3 pm, but later in the day was nice and easy. And its easy walking access to all of town plus right by one of the main lifts. I'd stay here again, the convenience is great on many levels. (Try for the second floor or above if you want to keep the door to the porch open, it was so nice out at night. Our first stay on the ground floor had some moths outside and to be on the safe side...)

This hotel was wonderful! Super new with tons of amenities including a free and very nice spa. The rooms are large and modern. Huge shoutout to Willem at the front desk for being ever so courteous, professional, and warm in greeting me. He and the staff here all speak perfect English and are amazing at what they do. This place is also a very short five minute walk from the Chamonix bus stop!

Nice hotel. Excellent breakfast with very pleasant staff working to make sure the breakfast buffet is kept well stocked. Some rooms have traffic noise and a restaurant which plays music till midnight not very restful. All the staff were great and there is an endless supply of flat or fizzy water as well as coffee options

Loved this place! From check-in to check-out, everything went smoothly. Front desk had answers to all our questions and they were able to accept our stamped post cards to get them in the mail. Most importantly, the front desk staff was proactive and kind. We left a small bag with perishables to store in their refrigerator. Upon accepting it, the associate asked if there was medicine inside. There wasn't, but I thought that his question was a proactive "ask" rather than simply accepting the small bag as is. Hands down, the front desk team was one of the best I've ever encountered. Thank you!

Outstanding hotel located in Chamonix. The hotel is very comfortable and facilities are well maintained. Staff is very nice and friendly. Wi-Fi is strong. It’s 5 mins walking from the bus stops for the ski centers. Plenty of great restaurants 5mins away. They have a spa that is great and included in the room rate. Breakfast buffet for 19€ is good 😊

My boyfriend proposed to me during our stay and the staff at the hotel were very accommodating to my boyfriend requests and questions. They also arranged a surprise for us when we got back from the proposal which was lovely. The room was great, the service was excellent and the hotel is right beside the Aiguille du Midi which is very convenient if you want to go up to the Mont Blanc. Absolutely loved this hotel and can't wait to come back

Great location. Right next to the hotel is a cable car that will take you to the top of the French alps. You will not be disappointed. It is a bit pricey for the tickets but worth the views of heaven on earth. Hotel: 1. Very nice and informative receptionists at front desk. 2. Clean and modern 3. Rooms are small but well furnished with great views from the balcony. 4. Restaurant on first floor has a buffet with a delicious variety of breakfast items 5. Dinner at the same restaurant is not worth it. 6. Room 402: avoid at all costs. WiFi worked well on first floor but not in this room. The waye

Very enjoyable experience for a couples stay. The chalet is a conveniently located next to the aerial tram. During our stay in January the line was closed due for safety reason, but the front was well informed on operation hours. The spa was lovely and is included in the hotel stay. The indoor pool is a perfect temperature and the ice bath is an interesting experience. My favorite part of the hotel was the well informed and passionate restaurant. The pairing of flavors and I tasted the best French wine with the hosts recommendation. I'd love to visit again.

Loved this hotel as a base for our hiking up in the Mont Blanc area. After a day of hiking, to return to the pools, saunas and steam rooms was an added benefit we didn't originally know about. The kids were happy that they could enter those facilities as well. The family room with the built in bunk bed was really well designed and space saving and the views of the the town and mountains from our room was beautiful. Exceptionally clean and comfortable!

This hotel was good but it has the potential to be AMAZING. Our room was extremely clean and I enjoyed the buffet breakfast. The breakfast had many options and you could indulge or be healthy depending on your mood. I had dinner at the restaurant and really did not enjoy my meal, I think the restaurant is popular out of convenience. The spa is also fantastic, except the majority of the day it is over run by children who are not being monitored by their parents. It is ridiculous that they have a "Relaxation" hour at the spa where people are supposed to be quiet but its a spa it should always be like that! Anyway the relaxation hour is only advertised and not enforced and you have kids screaming and running around into the pool and jacuzzi, in and out of the steam and sauna room letting the hot hair escape. The services (i had a facial and massage) were excellent, especially since there were no kids to annoy me. I do not have kids, I am on vacation, not at Disneyland, its a spa not a day care. The other parts of the hotel that cater to the kids did not annoy me because its the lobby, I am not expecting peace and quiet in the there. The ski shop in the hotel is convenient. The check in staff are fine, not personable but they get the job done. Do not expect recommendations, once day at 2:30 I asked where I could grab lunch and I was told "In France most places do not serve food after 2 pm, you can go to a bistro or all day restaurant but they are not very good". I mean I was not asking for your judgement on my eating habits or if you could recommend a place with a michelin star. Needless to say I took a walk around the downtown core and found a delicious crepe and was satisfied. O and I speak French but even if I didnt, you work in hospitality, not hostility, do you not want tourists to come and support your job? The wifi is fast and easy to connect to. There is free popcorn and candy in the lobby for kids, you can eat it as an adult. As I mentioned, the rooms are extremely clean and spacious so you can store all your ski gear.

The definition of mediocre. Food and breakfast was gross. Don't pay for the continental breakfast. 16 euro for yogurt, toast, and empty egg/bacon/sausage trays that were not refilled during the 30 minutes we sat there. Also the front desk guy - Jullien should learn what customer service means. He was impolite, unhelpful and blatantly rude. They put a family next to our room and the baby was up all night crying and the other child was playing and hitting the walls. When we mentioned it, Julien rolled his eyes at us and then never said a word. He never offered an apology or showed any concern whatsoever about their customers confort. We spent too much money at the hotel/bar/spa to be treated that way. We won't be back and we will be sure to tell our friends to find a different hotel to stay at when they visit Chamonix.

Had to cancel our trip due to medical emergency. Notified the hotel almost a week before to try to cancel or get credit for future dates. No help what so ever. Pretty sure they were able to resell the room as it was high season and very limited availability in the area. Seems like customer service is not a priority. This is just bad business and I wouldn't recommend it to anyone.

This is a great hotel in Chamonix. The rooms were very modern, clean, and comfortable with more than average amount of space for a European hotel. The staff was incredibly friendly and helpful for any needs. There is a really nice indoor pool and spa, and it's conveniently located within walking distance to the town center and many restaurants and shops. A bus stop is also located directly in front of the front door for transport to town or local ski areas (not to mention the in-house ski shop).

The hotel itself was great. The staff was not. As Americans, we understand that we are not their favorite guests and for that, we spoke very politely and cautiously and this still did not help. The girls at the checkin counter were awful. We were told 15 minute wait and after 30 minutes, we inquired again and that was the wrong thing to do. We ended up waiting over 2 hours in the lobby from when we were told 15 minute wait. My wife attempted to curl her hair and it immediately burnt her hair off. As she lay sobbing on the bed, i asked at the desk if they had another curling iron. This prompted enormous laughter and the girl could hardly answer.

Great location. Clean and modern hotel. Right next to Midi ski lift and 7 minute walk to downtown Chamonix. The spa is superb and the service is amazing!

Very nice hotel. Well situated walking 5 minutes to the heart of town. The rooms are spacious, the spa area is beautiful. The hotel has a slight business feel to it but we enjoyed it. The hotel is quite new and they are working out some kinks such as there are not enough ski lockers for every room. Also the hotel does not have its own ski shuttle service. You have to use public transport. Otherwise, it was a great week we had here.