Hello Homes Sitges

Staying at la Gioia 3 Sitges was very disappointing. The apartment was fdirty. The couch was looking dirty and a bedsheed had to coverup damages at the couch. Even the tables where covert with dust. The rail for the curtains wasn’t installed proparly. A chair at the dining table was broken en covert with rust. On the terras there where to chair that couldn’t be used, broken en dirty. Also the bathroom wasn’t very clean. Behind the toilet even discusting. There wasn’t that much light and one of them even broken. The bedroom had also dustclouds. They didn’t clean in the small areas. Even the floor was put in wrong. This appartment is not value for your money. And we are very disappointed. Only the location is good. Within the two weeks, we could not get a good night sleep the first week. Below the apartment the where doining renovations in an other apartment. So every morning there was a hamering sound at 08:15. We complained about it but that had no result. There for our holiday bacame very stressful and desided to leave the apartment to find some rest somewhere else

The apartment was amazing, the photos don't do it justice. The 4 of us stayed here and we had the most amazing time. The views were amazing and the beach was a 2 minute walk from the property. The apartment was spacious and clean and the lady was lovely who checked us in. The apartment included a swimming pool with a really lovely outside bar. Location was exceptional, 7 minute walk to the shops, 20 minutes to the train station, 5 minutes to the harbour and 20 minutes into the town centre. Couldn't ask for anything better if we tried and will definitely be back!!!

We had an amazing stay! The apartment looks better than the pictures in the listing and the location was perfect. It is across from the train, which you can occasionally hear, but it did not bother us. The staff's responsiveness is incredible. They are so helpful, i couldn't imagine a better experience. The cleaners also did an amazing job. Thank you!

The appartment is spacious, clean and has everyning you need. The host is very polite and ready to meet all your needs. I recommend this appartment!

I rented the Pura Vida apartment for 10 months as a winter rental and while I did like the apartment I have more negative things to share than positive ones regarding the whole stay. This is the case of a long term rental - the experience with short stays could be different. What was positive is the location - 3 mins from the beach -, it's perfect for one person, air conditioning, big TV and that HelloHomes was fairly responsive - with me I must add, with other friends of mine not that much. And here is what was negative: Pricing: Apartments are expensive in Sitges and 800€ for just rent is sadly the lower end of the range. However, with hellohomes there's a mandatory cleaning fee which was 45€/month. They come once per month and they don't clean properly. (Also a mandatory 80€ final cleaning - I cleaned the apartment when I arrived so it's useless.) As an estimated price they wrote 40€ for the internet and then after the rental it turned out that the apartment has a package for 67€ with services you don't even use or need or get access to. (This I managed to settle with them but only because I requested the actual bills and noticed that it wasn't only for internet. They don't automatically send you the bills...) The estimated 110€ that was for utilities (electricity and water) made me think that I might actually get some money back in the end since I was alone and didn't consume that much. I would've, but the contract they have is much more expensive than it should be. The potencia (contracted maximum power available for use) price per month alone was 1/3 of the estimated utility costs plus all the taxes, so there was no chance on earth that it was gonna be enough. That took away 300 euros from the deposit. (Other apartments I know of paid about 0.27€/kWh in total and I paid 0.5€/kWh which is a huge difference.) But the way I see it the problem is not only that they could get a better deal for the apartment but that they don't set a fair estimated price in the contract when they should know the real costs of things. But of course they don't because it's less appealing if a small apartment has an estimated utility costs of over 200 euros / month plus their useless cleaning fee. It's easier to just take the extra costs from the deposit at the end. Cleanness: Yes, that's a cockroach running on the wall in the video and it wasn't the first one. I did request this problem to go away and for sometime it did but in my opinion there should not have been a single one in the apartment. It might be a building scale issue, and if they can't do anything about it, okay, but then maybe price the place cheaper. Comfort: For one person it's perfect, however the bathroom is really small as well as the kitchen is practically useless with one electric induction stove only. The matrace in the bed needs to be changed as it practically has a hole on one side. Mostly it's quite with the windows closed, but if there's a football match where Barcelona plays you'll know of it immediately from nearby bars. During carnival it's better to not be there. Paper thin walls so you'll hear everything in the building. Service: If you're a little pushy and confident with what you want they'll be nicer. They were nice with me, I don't have anything against that. But the services in total do not live up to the 800 euros you have to pay as their services fee. It's a thing in Spain sadly that real estate agents and companies get to charge the tenant for this with rentals under 11 month so no way out of this, but you'd expect a little more than what they provide. And like I said I got a fairly good one compared to my friends. Conclusion: If you're trying to get a place from abroad you'll most likely end up with them because they manage so many apartments. They probably know this too... However, it's less likely that you'll go with them for a second year as well, I know I won't.

Property i stayed was lovely and clean .the location met all our needs ......just 5 mins walk to shops n bars n train station 10 mins walk to the beach . The flat itself was excellent size with all the requirements needed for an apartment.there were sufficient keys for all those that stayed in the property. For s property in centre of town it was quiet . Hello homes responded relatively quickly to any queries I had Id definitely recommend staying in the this property and I would do so myself again

An amazing place, highly recommended. The host was fantastic Kris anything you needed was no trouble, he always was available to assist. Look forward to coming back xx

I rented an apartment through Misterb&b managed by Hello Homes and had major issues during my stay. Upon arrival, there was no hot water. After traveling all night and waiting all day to check in, we were unable to shower. A technician wasn’t available until the next morning, so we went nearly 24 hours without hot water. On our **departure day (Day 4)**, the same issue occurred — no hot water again. I immediately contacted the office and was told a technician would come but without any timeline. The technician arrived as we were supposed to be checking out, and 45 minutes later I received a call from management stating the water issue was unfixable and that we needed to vacate immediately because cleaners were on their way. At no point did they offer a suitable alternative or accommodation to allow us to freshen up before traveling. Only after I insisted did they offer another unit — **35 minutes away on foot** — which was not a reasonable solution. **Ana from Hello Homes** promised a refund for 2 nights on **September 12.** I followed up later and was told it had been “processed.” However, it is now **October 24**, and I still have not received the refund. When I contacted them again, Ana told me **I should contact their credit card vendor myself** to track down the refund. That is completely unacceptable. It is the responsibility of the property manager to coordinate with their payment vendor — not the guest. Hello Homes and Misterb&b have already cost me time and stress during my stay, and now they are asking me to handle their administrative work to recover the refund **they promised and failed to deliver.** This experience has been deeply disappointing, and I am still waiting on the refund for the two nights that were approved over a month ago. Would not recommend any property they manage!