Na3meh -
Google
I decided to give this place a second chance, not because I particularly wanted to, but because the kids were eager to go
First, securing an appointment here is quite challenging. It took a week to get a slot for the kids, and it wasn't even at our preferred time. To get a convenient time, you need to book two or even three weeks in advance. Another downside is that if you don't arrive within 10 minutes of your appointment, your reservation is canceled, which is frustrating given how busy the area is.
On a positive note, the staff inside are very friendly and great with the kids, taking the time to help them with pictures. The place is cute and nicely themed, and the kids really enjoy their time there.
It's unfortunate that the difficulty in securing an appointment overshadows the experience. They really need to expand their space, create a separate area for events, or open additional branches. While it's a nice place, the hassle of getting a slot makes it
hard to become a regular customer.
My previous review when I gave them 1 star:
I recently had the worst experience ever at what is supposed to be a spa.
As a salon offering services for kids, if you want to include party planning, you need additional space for private events instead of closing the entire place for the whole day.
We traveled from AD with the kids specifically to visit this place. When we asked how long we would have to wait, they couldn't give us a clear answer and seemed unwilling to accommodate our children. We then inquired about booking for the next day, and they only offered us a 7:30 slot, which is inconvenient for us, and they would only do nail polish for the kids!!
This was the worst experience with the worst service ever!