Bronwen Davies
Google
The location was what we'd wanted, in a quiet area, close to the centre. The apartment was spacious for four of us, it was quiet and the beds were comfortable. I would have liked to have had the code which webneeded to access the building (out of Reception hours) given to me more prominently, in advance. That said, once I had succeeded in finding the email attachment with the code in it, it was fairly straightforward to get access to the apartment. On arrival, the apartment was clean on the surface, but the drawers had not been checked and cleaned. There were three broken items among the fittings (a cup, a ladle and the shower door). There was only comfortable seating for three people, despite it being booked for four (a second armchair was supplied on the second day of our visit, on request). There were no instructions about how to operate the sauna. Having stayed in two Hellsten hotels in Stockholm previously, and having liked both of them, I had expected more attention to detail in this hotel than we found to be the case.