Hellweger's Pizzeria & Restaurant

We had an unfortunate experience during dinner tonight that left us no choice but to pay and leave the restaurant halfway through our meal. We received a pizza that had long black hairs in it, which, while unpleasant, is something that can happen. However, it was the reaction of the waiters that shocked us. First, the waitress arrogantly denied that it was a hair and tried to convince us that it was something from the meat. She then took the pizza away and quickly removed the hair from the table. Her coworker took over and explained that their chef wears a hair net and that his hair wasn’t black. By this point, we felt so poorly treated that we decided to leave after finishing a mediocre pasta dish. Overall, it was an extremely disappointing experience that we cannot recommend. It left us confused and humiliated and we’ve now found another place for dinner. Luckily there’s plenty of good places in this area.

Rude and arrogant staff. Our food had long dark hairs in it, and we kindly made them aware of it, but were simply told that we were wrong as the chef didnt have dark hair. We were so apalled that we paid and left to find another place to satisfy the rest of our hunger. Look at some of the other bad reviews of this place; whenever something goes slightly wrong their attitude towards their customers turn negative in an instant.

No slow food. Espresso was good, Bread and oil were good, homemade pasta was okay. A little too oily, which washed away some flavor.

Great pizzas with the option to order them a bit smaller for -1€, which was very nice! Very nice place and very competent staff, definitely recommend!

Excellent place for food, esp. pizza. Wine and champagne were good as well, and staff really friendly.

Very good pizza! (My first Italian pizza but still the best one I ever had!) It looks cozy and it is in the center. Good service.

We just loved this place- so much that we returned a second night during our three-night stay in Merano. The people here really know what they are doing- arrivals are greeted quickly, the courtyard ambiance is both cozy and airy, service is professional and kind, the food arrives promptly and was nicely presented and flavorful. Tables are efficiently cleared and new guests welcomed. Highly recommend - try to get reservations by emailing or stopping by. The restaurant fills quickly (though you can wait in the bar for tables that turn over at a reasonable pace).

Ordered the caesar salad. Dressing was not bad from a North American flavour expectation. It lacked anchovies, but it's Europe. The lettuce was iceberg and should have been romaine. Grilled chicken was perfectly seasoned, pressed and seared to perfection. Unfortunately, I found a long black hair in my food. The service was excellent until I mentioned the hair. The waitress did not apologize when I explained the situation. Instead she said no one here has long black hair implying that I had put it there. I have black hair and had a haircut 5 days ago so it is very short. I said it obviously can't be my hair. Not the best response. Plus I've been invited to lunch and I am not paying. They were going to make me a new Caesar salad but at this point I have lost my appetite and told her I don't want it. Only at this point does she say sorry. Again, it's Europe so the level of service is not the same as in North America but that does not mean you imply it's my fault that you served me a dish with something that should be in there. However the waitress was much nicer at the end and comped the meal.