Akash R.
Yelp
HELM have two great things going for them.
1. Their product, in terms of style, craftsmanship, and durability (granted I'm yet to wear my Kiffens for long, but I know they last well) is second to none. Many companies might look to make one style and stick with that. HELM offers a diversity of well made boots. They quickly become your go-to pair and will become my go-to company for quality footwear.
2. Their customer service experience was by far the most easy and efficient I have ever experienced with any retail company. I ordered two sizes, tried them on at my place, sent photos, asked for opinions on styles and fit, and in total probably sent around 20+ emails with their customer service reps before deciding on the ones to keep. They were always quick to get back to me with helpful, detailed information, and made the entire process of purchasing, what is an investment, incredibly simple. Special shout out goes to Amelia who sent me insoles (for free) when I was breaking in the boots and Jackie, who was an absolute pleasure to meet in person and discuss all things boots and travel and mustaches.
This kind of company will always convince me to buy local. And buy often.