Maria Chandra
Google
The Hotel really close to Kyoto Station with easy walking distance. When we checked in, we were greeted by dinosaur robot and had to use a self check-in machine. Sounds cool, but unfortunately it didn’t work well for us. I had trouble scanning my passport and had to call the staff. The staff seemed rushed—explained quickly and left, even though I hadn’t finished the process. I ended up calling them three times because the machine kept failing and in the end they had to do a manual check-in. Definitely one of the more tiring check-in experiences I’ve had. I noticed other guests were also struggling with the machine.
That said, the room itself was actually quite spacious and clean, especially compared to the usual standard Japanese hotel rooms. One nice bonus: they provided a foot massager in the room—such a treat after a long day of walking around Japan. The bathroom is also separated, which I personally really liked.
So overall, the stay was decent, but the check-in experience needs improvement.