Henn na Hotel Tokyo Ginza

Good location. I stayed here for one night. Arrived late at night, front desk only had two robots!! No live staff. Their system worked well, and issuing access cards ok. Everything was closed around the neighborhood, we managed to find a restaurant nearby for food. Our room was very small and cramped, with not much space. The beds were comfortable. They provided slippers, robes, and small conveniences (toothbrushes, razors...). There's a cafe or restaurant in the back room behind the front desk area. I didn't stay long enough to explore but it seemed a clean, good facility. Since there is no live staff at the front desk, I checked out using the computer, you can store the luggage on one of the shelves in the front if you checked out early (self-help) and collect it later. It was smooth and sufficient. Just a bit creepy with the life-size mannequins!! First time I ever had a big transaction (a hotel stay) with no human interaction. 😅

amenities was great - near to 7/11 convenience store, morning hotel breakfast, snack hour, happy hour, clothes steamer. staffs are friendly and willing to help tourists too! downsides are (1) location is slightly further away from city centre but you can enjoy a quieter environment (2) they do not provide free water bottle. nonetheless a great experience overall :)

Great location, well located to a subway line. Easy access to DisneySea. I will mention that this hotel is the smallest from our time in Japan, and their furniture options for the room definitely do not help with the space situation (have a huge steamer? And then some random block decoration that is space-consuming and non functional). So if space in rooms is an issue for you, I might reconsider. However, service from all staff was excellent, they helped us call a taxi to the airport and were always very quick to attend when we called for assistance at the front desk (yes, robots are at the front desk, but staff are in the work room at the back). Free drinks, breakfast, and cookies, are a fantastic addition.

The check in and check out was very easy with the computers. We liked the clothes sanitiser in the room. Breakfast was okay, nothing special. Location is quiet and close the a couple of train stations but there are many good food options within 10 minutes walk.

Our room attendant was quite attentive and detailed. Thanks much! Location is good and quiet, near to the metro station. Check-in and check-out using the self service kiosk. Luggage storage service provided at no charge. Washer & dryer provided at a charge, and coins can be exchanged at the self service kiosk.

Our first time in Tokyo. This hotel is quite near to Tsukiji. We love the quiet neighborhood. It’s just a few steps away from restaurants, convenience stores and most importantly the metro! Room is small but perfectly acceptable for the price. Comes with free breakfast, afternoon tea and evening cocktails. Superb!

Ummm, saying this is a robot run hotel is not exactly accurate. Two animated figures sit at the front desk but they are hardly interactive. That’s kind of it. You check yourself in and out via a computer system. The rooms are comfortable, clean and neat and there was someone to help with ordering a pizza when we couldn’t accomplish it ourselves in the room. Would we stay here again? Well, if it was close to where we were going to be we would. Otherwise it is not a “you gotta stay there” kind of place like we had hoped it would be.

We recently stayed at the hotel and booked Beauty room and a twin room. Impressed with the cleanliness of the hotel, service and over experience has been fantastic. Location has been so convenient that it is connected with two different metro lines. Complimentary breakfast for all guests with refreshments all day long and beverages in the evening was a delight. Sure will be first preference on our next visit to Tokyo. Keep it up!