Efe A.
Google
We are a regular in this place; however, they are highly inconsistent with their services and customer orientation.
- They publicize their "Football Deals" (attached). If you go there before any of the games start, your drinks are not included under the happy hour. You have to pay the full price. They do not mention or say this anywhere on the menu or their flyers.
- Our kids usually order the burgers from the kids menus. They ask to make it happen "chilly". 99% of the time the request is fulfilled. This time our waitress told us that we have to pay an additional $2.5/person to make the fries chilly. When we told her we come every week and that this is happening for the first time, she said it is mentioned on the menu. We asked her to show it. She spent literally 5 minutes going through the menu and couldn't find it.
We asked for the manager. Even the manager told us it is in the menu, but it is not...
- We asked for the Fresh Orange juice they publicize also in the kids menu. However, our very "helpful" waitress told us they do not have any fresh juices because there are no oranges left in the kitchen. She offered us ready to drink minute maid lemonade.
We also raised this to the manager and he told us they have oranges and he squeezed them himself. They just blatanly lie to their guests not to make any extra effort.
All in all, we now try to avoid this place at all cost. Question their menu items, prices before you order.
If they are doing this to a regular customer, I don't know what would happen to foreigners or tourists.