Rachel W.
Yelp
I was really on the fence on how to rate Henri's, because while the food was good and deserved a 4 star in my opinion, the service was a miss and dropped it down to 3.
We arrived at 9:30 on a Sunday, and we were totally cool with waiting as there were 3 large groups in front of us, but what i noticed right away was the staff did not engage with the customers, you were pretty much on your own when you got there, it was a bit chaotic because people were letting kids run a muck while they noshed on their breakfast (these are the moments I'm glad I don't have children) and my Dad tried to speak to the waitress who stood behind the counter and she turned around and walked away without even acknowledging him.
After being ignored by the waitress, My Dad put our name on the list and we waited... and about that, they have plenty of space to install some nice benches so people have somewhere to sit while they wait to be called, something they should really look into, as it would show the customers they care whether you stay or go.
Once we were called and seated I realized just how loud this restaurant is, with the televisions going, music playing and people talking it seems to reverberate on the walls, so much so it's hard to hear yourself think, let alone the waitress who came to our table and didn't hear half of what we ordered.
The positive of this review is that my Dad who is the worlds pickiest breakfast eater (very high standards) got perfectly browned hash-browns just the way he likes them, and they excessively buttered his toast (a heart surgeons dream come true) just the way he likes it.
We never got refills on our beverages and both of us had no desire to stay after our meal was complete.
I asked him later would be go back, his answer was a big fat No, he didn't like the noise factor and he didn't feel like the staff really care.
As I read this, I realize how grumpy I sound throughout this review, so that alone tells me that my first time at Henri's was more than likely my last.
