Hepburn Bathhouse & Spa

I would just like to say my partner and my kids (aged 10 & 8) went here for the first time ever! Thank you for making us feel welcome. We told the kids before; this is a relaxing place. Not a public pool. From the moment we walked in. The staff were already expecting us and made us feel more than welcome. I had already pre booked and the staff mentioned us all by name, offered us a locker for an extra $7.50. For our clothes and phones. We had a lovely staff member/ life guard give us the run down of the bath house and spa. Which was very helpful. YES it’s unisexes pools, spa and change rooms. Everyone in our experience was very respectful & patient. And most of the people did not mind the kids being there. We had 90 minutes from the moment we got into the water. Thank you to the staff and the fellow patrons ( who didn’t mind a with us chat with the kids) you relaxed us all. Can’t wait to come back again and just float in that gorgeous water

Disappointing experience. I have been wanting to come here for years and it was such a let down. The communal space is too small for the volume of people they allow in at a given time. It's advertised as a relaxation haven, but instead it had more of a local pool feel. There were too many children splashing around and jumping in. We visited off peak too. I'm a mother myself and am positive towards allowing children in, but perhaps have an adults only section that doesn't cost double the price. The staff assume you have been before and were vague and disinterested. There were no cups at the hydrating station and no lifeguards/staff to be seen to ask if they could refill them. The only positives are the tranquil setting, nestled deep in Hepburn and the bathrooms are clean and well stocked with essentials. Save your money and go to Peninsula Hot Springs instead. Same price and way better value for money.

Purchased a gift voucher about this time last year and booked a trip to Daylesford for Valentine’s Day to use the sanctuary for my partner and I. Hepburn closed for repairs until I think about August or so, in the mean time, I had fallen pregnant. I asked to have the voucher extended so I could use it once baby is here, in which I was told they can’t extend (mind you, they were closed for 8 months of this year). I wasn’t asking for a refund, simply a month or so extension so we could come up to have this experience. The staff then told me it was pregnancy safe, however, I found information on the website which says it’s not so unsure what staff are being told which is concerning. I’m sure it’s a great place, however, we won’t likely come here after the service we received.

Experienced the spa after the new renovation. I think price is very over the top for the “sanctuary” but it was quiet and we had the main pools to ourselves. Wife loved it. I found the staff unbearable.

My sister and I had the most relaxing weekend away at Hepburn. We both started with a treatment at the spa, where we were treated to the best facial we've ever had. I have sensitive skin, so facials can be hit and miss, but none of the products irritated my skin, which was great. We then had a 90min bathing session, followed by a wander through the spa apothecary. Here, Michael was absolutely amazing, and helped us concoct our own bath scrub and bath soak. I can't rate this experience highly enough! The rest of our weekend was equally as relaxing, with a stay in one of the escape villas and dinner at a local restaurant. If you're in need of rejuvenation, Hepburn Bathhouse and Spa will not disappoint!

We had the most amazing weekend at the bathhouse. The room was beautiful! Staff were friendly and welcoming. The bathhouse pools and spas were glorious. I can not fault any part of our experience. We didn’t want to leave.

Unfortunately disappointed in my experience here. You are paying a pretty large fee for use of what is in effect 1 heated pool and 1 hot tub that due to the large volume of people they allow access to at one time doesn’t allow for a calming or relaxing experience. Whilst I respect the decision to allow children access I do feel it would be appropriate to have an adult only of child friendly zone. In comparison to other bath house experience I’ve had for a similar price point I’ve found this one lack luster.

We visited **Hepburn Bathhouse & Spa in October this year and it was absolutely amazing. From the moment we arrived, we were immersed in pure relaxation — the historic bathhouse setting, the soothing mineral-rich waters, and the thoughtful spa packages all came together beautifully. The Sanctuary pool with its views of nature and tranquil surrounds made it easy to unwind, and the mineral hammam and salt therapy pool added a special, pampering touch. The team were courteous and the atmosphere was seamless and calm. If you’re looking for a wellness escape near Daylesford that truly delivers, Hepburn Bathhouse & Spa is exactly the place.

Hepburn Bathhouse is definitely a waste of money. For one thing, your purchase only gets you two hours in the spas. This isn't obvious anywhere on their website. We assumed it would be like the Peninsula Hot Springs down in Mornington where you book in with your arrival time, and are then welcome to stay as long as you like (two hours, five hours, whatever) until they close. Here, you are limited to two hours, no matter when you arrive. For a weekend bathing session, the price starts at $44. This gets you access to "The Bathhouse," which consists of two mineral pools, both of which are very noisy, small, and crowded. One is lukewarm and the other is hotter, but neither are HOT hot. If you go mid-week, the price is cheaper at $34. But it's still not very good value for money when you consider that you can only stay for two hours and only visit two mediocre, crowded pools. If you want something a little more satisfying, and you have money to burn, you can book in for The Bathhouse + The Sanctuary ($94 weekend, $74 mid-week, again for only two hours), which gives you access to a separate area with better, less-crowded pools -- but these still did not wow us by any means. The Sanctuary experience includes a pool with ill-fitting "relaxation couches," a salt water pool, two steam rooms (one a Turkish hamam), and an outdoor deck with lounge chairs, a very hot pool, and a cold plunge pool. As for the pool with the so-called "relaxation couches," well, it's not that relaxing. You lay back in these uncomfortable metal chair thingies and powerful jets pound you with water from all sides. If you're too short, like me, the jets go straight up the wrong part of your body, if you catch my meaning. Felt more like a medical procedure than a relaxing experience, ha! Also, the fabric that's supposed to hold back your head and neck actually fell OFF my metal chair thingie and I had to stick my hand down among the jets and dig around in the dark water to try and find it. Not awesome. The Sanctuary also includes a salt water pool and "monsoon showers" in a dark room with aging Brutalist architecture -- not very relaxing at all, and it didn't even seem all that salty -- better to just take a dip in the bay for free if you're looking for saltwater! The outdoor deck with the hot pool and cold plunge pool was Hepburn Bathhouse's only saving grace. The deck is made of dark wood and has a pleasant, onsen-like ambience. There's a tiny hot pool that overlooks a peaceful scene with a tiny burbling creek and gum trees, and it's hot enough that you FINALLY feel like you're in a mineral hot spring. I spent most of my allotted two hours in this pool, alternating with the cold plunge right next to it. Hepburn Bathhouse certainly tries to give you the "luxe" experience, with your own bathrobes, slippers, lockers, and plenty of free water and apples. But it just falls short. The service was especially bad: the lady at reception was very strange and airy-fairy, and the guys downstairs who give you your towels and robes are very brusque and act like they couldn't care less. Bottom line: this place is NOT worth the money if you can only stay two hours. Hepburn Bathhouse either needs to lower their prices, OR they need to let you stay as long as you like. Otherwise, this place is highway robbery. Much better to spend the $40 and head down to Mornington Peninsula, where you get to experience 20 different pools and stay as long as you like. As it is now, I wouldn't recommend you waste your money here.

What will 2 hours and $83 buy you? A one way ticket to relaxation-ville that's what! Sure it's going to seem like a lot of money beforehand, but just hand over your plastic, collect your goodie bag filled with fluffy robe and towel and then get your swimmers on before you can think if the dollars make sense... Trust me, 20 minutes floating in the large pool, complete with chilled out music and views of the outside gum trees and flowing stream and you will have long forgotten the financial aspect. Move your way around to the different pools - all with different temperatures, pummeling jets, mineral properties and the like. After two hours your fingers will be pruny and your worries a million miles away. Pro tips: - Bring thongs/flip-flops because the stones around the pools are a bit stabby. - Don't plan anything requiring much energy afterwards because you're going to feel sleepy and spacy. - Pack a small snack or visit the tea rooms afterwards. All that relaxation gets the hunger going!

I was very disappointed by my visit to Hepburn Bathhouse & Spa. I'm glad that I was able to attend on a week day & at an off-peak time as I dread to imagine how cramped it would feel if they had the maximum capacity of people attending. The Bathhouse itself consists of just one small relaxation pool & an even smaller spa pool. I opted to pay the extra fee and not only access the Bathhouse but also the "Sanctuary", which provided access to a salt therapy pool, steam room & spa couches. The word sanctuary conjured up a place where you would be able to relax & unwind. Indeed the images online suggest that this is what awaits you. I found the spa couches to be very uncomfortable to recline on as they were a metal frame with thin pieces of material strung across, my height was not a good match to these seats. The jets were then so powerful that you pretty much had to cling on for dear life and it was impossible to relax due to the excessive noise that said jets produced. I headed to the salt pool only to be confronted a by a couple who were inappropriately canoodling & for whom perhaps the private couples spa would have been more appropriate!!! Again this did not make for a relaxing experience. Perhaps the quietest place was the steam room but I can only tolerate this for a short amount of time & it would have benefited from some eucalyptus or other essential oil being added into the steam. The website spoke of a relaxation deck, this adjoined the spa couches & did not look very appealing on the day that I was there as the environment was cold & as previously mentioned the sheer noise in the place was not conducive to relaxing. In other spas that I have been to these kind of areas normally have some soothing music playing to which you then recline & possibly take a mini power nap to. The package you purchase provides two hours of access, which I initially thought would be nowhere near enough time. As it was I'd had enough after just an hour!!! The best part of the day was the discounted cream tea that I enjoyed after the spa in the Hepburn Pavilion Cafe

I didn't by any means dislike the Bathhouse - I enjoyed myself. It's a pretty setting, it's relaxing and a good way to de-stress. However it is WAY too expensive for what it is. I paid something like $55 (it goes up to $79 on Fri/weekends) for full access to the shared facilities. It's not that $55 is a "lot" of money - but it's poor value for what you get in return, which is time-limited (2 hrs) access to essentially just a few not-so-large facilities. I couldn't help but think back to my days in Budapest, Hungary where I paid just A$12 for a full day's access to the Szechenyi spa with its 20 or 30 different spas. For sure, life in Hungary is much cheaper than in Australia...but not 5x cheaper! You will have a pretty good time if you come to the Bathhouse, but you won't walk away feeling like you got good value for money at all.

What a great little place this is! I headed here on a trip with my room mate and his boyfriend for a little getaway. Thinking that I might be a third wheel I was very careful to giving the couple some quiet time together while I paddled around the pool. Very important to book if you want to secure a private setting!

Staff are inflexible, snobbish and do ZERO to entice you to spend $37 on what is essentially a noisy swimming pool. If you are looking to replicate an Onsen or Zen experience.....this is not the place to do it.

What a setting. The bathhouse is set deep in beautiful secluded bush surrounds. It is an architects dream. With glass everywhere and pitched ceilings, it is stunning. There are several options in the way of water play! From a large pool adjoining spa to the more private "Sanctuary" where adults can escape the squeals of kids. Once you have spent some time soaking in the pools you can robe up and make you way towards the pampering of your choice! We had a one hour massage that will leave you so relaxed, the drive back to Melbourne will seem impossible. So perhaps seek out one of the many beautiful buildings that house countless B & B's, again any architects dream. So if you were in need of some zen time AND happened to be an architect, you just might never leave!

Before you begin to read note - I have contact Hepburn Bathhouse & Spa twice prior to posting this and got no response. The kicker is I also posted up on there facebook page asking to have someone contact me and they have deleted my post and block me from the page. So professional. My partner and I attended the Hotsprings on the 29th Dec 2015. We wanted to have a bit more privacy and relaxation so we paid the extra for the Sanctuary, total $138. Didn't know that I was also paying for a skin infection as part of the package. Within a few hours of leaving the Bathhouse and Spa the back of my right thigh, lumber and the right side of my torso started to come up with red, raised splotches. Something that I have never had before. This continued for several days and when I went to the doctor he informed me that I had contracted a tinea infection all along my body. The kicker is I didnt get it on my feet which is where people normally get it. So in addition to the $138 I now had a $20 doctors appointment and $20 worth of medication. Joy. Now at first I was annoyed but hey a quick chat with the team at the HotSprings should clear any issue up in terms of customer satisfaction so I dropped them an email and jumped on their facebook to get them to contact me. Well my email has gone unanswered and they not only deleted my facebook post off there page but have restricted my access to their page to read only. Really? Now i'm just p*ssed off. Thanks for ruining an otherwise perfectly nice escape to the country Hepburn Springs Bathhouse & Spa. Now for a general review: 1. The only thing stopping people who pay for general area to the 2 pools and those who pay the extra for the Sanctuary are colours wrist bands and no staff to monitor this. We had people coming and going into the Sanctuary with KIDS on several occasions and paying customers had to take it upon themselves to actually tell these people that kids were not allowed in that section. 2. The general area consists of two pools, a hot pool which is pretty small and a larger cold pool with families use as a swimming pool, no relaxation to be had here. 3. The actual sanctuary is pretty small too, only 2 pools, a steam room and a waterfall shower. If you want to go to a real hotspring/mineral spring and actually enjoy yourself, save the 3 hour drive out to Hepburn and make your way down to the Mornington Peninsula Hot Springs and enjoy some real R&R. Never going back here - will be telling everyone about this experience & maybe one day I might here back from these guys.

After being blown away by the springs at the Mornington Peninsula, I had high expectations and was much anticipating my trip to Hepurn Springs. Considering the entry fee I paid was higher than that at the peninsula I gathered it would be just as good if not better. What I got was a lack lustre public pool with the ''Sanctuary" being quite a modest name for what I found was just a big spa with some metal couches bunged in it. I am seriously disappointed for what I thought was going to be a relaxing & soothing day of bathing turned into a public spa for anyone over the age of 18. Won't be going back in a hurry.