Hepburn Bathhouse & Spa

The Staff were excellent on the day I visited the bath house. The bathes were excellent and I would recommend this for anyone.. the water heat was perfect and I enjoyed every bath I stepped into . We were well looked after and it was an amazing experience.. A big thank you to Stacey for her warmth and care .. cheers John

The Hepburn bathhouse and spa was the perfect sanctuary to unwind and relax during winter. We felt rejuvenated after our experience and highly recommend visiting the hotsprings as there are so many health benefits. We enjoyed delicious tea and scones at the Pavilion Cafe. There was a fireplace which made the place so cozy. 10/10 would recommend this place and can’t wait to visit again!

We did the sanctuary bathing experience which was the perfect way to relax and rejuvenate. Multiple baths to choose from and 2 saunas. Flavoured water provided (grapefruit when I was there) at a water station. Salts and hand towel provided for one of the saunas to exfoliate with a cool shower inside to rinse off. Gorgeous aromatic sauna as well. Left feeling rejuvenated and refreshed. Will be returning and highly recommend.

58 entry fee per person. but if you want additional several pools, then 120 dollars per person. in my opinion, the difference in price between a regular entrance and an entrance with additional saunas and pools is very large. locker rooms are shared between men and women. Today there were a couple of very loud small children, one of whom began to do.... you know what, into the water of the pool. lokers room and towels for extra money. A lot of bleach was added to the water and my hands and body smelled strongly of bleach :( The spa did not live up to expectations a little, so I'm lowering the score a little.

Though the female staff member looking after us was lovely and doing her best We were made to wait an hour for them to see if they could heat up the water enough for us to have our private bath experience Apparently, they had had a power outage during the day but a phone call heads up. Prior to heading to Hepburn from Melbourne would have been nice.Considering we were possibly not going to be able to enjoy a hot mud spa We were celebrating a special occasion and unfortunately it put a damper on the occasion causing us to miss our dinner plans overall the experience was satisfactory but not the luxury experience we were hoping for

The Sanctuary Bathing Experience is worth every penny! Several more bathing options and quieter spaces made it every bit the relaxation experience I was looking for! There were several pools to try and a sauna space with a lovely peppermint scrub. At check-in, a plus-size robe was handed to me as part of the regular service, which made me feel comfortable and valued as a guest (very rare btw!). Staff were kind and knowledgeable since it was our fist time there, everything was super clean, and they now have repeat customers next time we are there - thank you for our relaxing time there!

Should be named 'Hepburn indoor swimming pool' Super disappointed with our visit today, which has been 4 years in the making. Upon entry, I instantly smelt a strong chlorine smell, which really surprised me. I get it, there needs to be some chemicals, but allllll we smelt was chlorine, so I was nervous for my sensitive skin. The check-in man gave us no welcome, guidance or explanation as to what we needed to do, or where to go. After I had to ask him, he told me to talk to the lifeguard when we got into the pool area. Yes, he said pool. So we made our way down the stairs and saw a changeroom, assumed that's where we should get changed into our bathers, so walked in and did that. We walked directly past a counter where someone was standing, but they never acknowledged us. We then left the changerooms and entered the pool area. No lifeguard in sight, so we just plonked our things down and entered the 2 pools. The pools were lovely and warm. There were nice sitting areas within the pools. I wouldn't at all think they were a place to really relax or benefit from mineral bathing. The outlook from the large dirty windows was very bleak. Cut down trees, but not totally removed, loose dirt etc. It was a dishevelled mess really. There's a decent a sized hole in the ceiling which looked like it had been there for a while and really added to the whole image of being tired and rundown. We decided to leave well earlier than our scheduled time. We got in the shower and after undressing I realised all of the shampoo, conditioner and soap containers were empty or broken. I tried to open the containers and there was dirt or mould or rust or something all over the tops of the bottles. It was disgusting. I then had to get out of my cubicle, mid shower, to get other supplies... not acceptable for the price you pay, and the 'spa' title they loosely give themselves. THEN mid way through washing my own and my child's hair, the power goes out. Pitch black, kid freaking out. No apology, no remedy, no support, no acknowledgement to me specifically, nothing. With the shower cut short, I then tried to get dried and dressed in the dark. That was fun. When we walked out, approx 30mins earlier than our scheduled time, two staff were at the entry/exit area. Not one of them looked up and acknowledged us, or apologised for the inconvenience. I understand power outages are not their fault, but it's during these times, when your customer service needs to be exemplary, and today it was an absolute disgrace. From beginning to end and everything in between. We won't be back that's for sure, and I'd only be recommending this place if i heard of someone in the area wanting a heated indoor aquatic center experience.

My friend and I came out here as a impromptu trip, and while it was absolutely delightful, it wasn’t as serene and a sanctuary experience as we would have liked hence the 3 stars. Not enough pools, that add to the experience for the money you’re paying for the sanctuary experience. Time constrained to 90 mins, and unfortunately we had a group of non-sanctuary attendees wonder into the sanctuary area and were loud and obnoxious. Young kids screaming next door in the “bathe” pool, almost felt like I could be at an outdoor swimming pool. Not that that can be helped by families. Would I visit again? Perhaps in the very very far future, on a week day, at 7am, where I can start my day relaxing. Bathhouse was clean and tidy. Excellent service and really friendly staff.