Herbert Samuel Hod Dead Sea

First of all, I was greeted by the manager of the hotel by screaming at me, when we unloaded the car as he saw a small barbecue which I wasn’t even intending to bring inside as soon as we arrived, and had to get it out in order to get out my mother’s wheelchair. After his rebuke , I explained to him and he apologized and then told me that we got a five star hotel. Every day one star went down. The coffee maker in our room was broken and didn’t even have a cover for the water. The tissue holder was empty when we got there. I really feel like this could be a nice hotel if they knew how to train their staff. I had a massage and when I told her to make it slower, she told me that she’s been doing this for 30 years, I shouldn’t tell her what to do. This hotel needs training desperately. Now there were one or two staff members that actually greeted me. If they want to see how to train their staff, they should go to Hawaii in Waikiki to the Royal Hawaiian and they’ll see what a five star hotel is and how Staff behavior should be. After all , the manager told me it’s a five star hotel, lol. I didn’t eat the dinner thank G-d just the breakfast which was just piles of food not plated nicely, and I had to bring to their attentions many chipped plates. Unbelievable that they’re putting out broken plates. I won’t go further, but to top it off my mother went to hear the music downstairs and said the singer couldn’t even sing Saturday night and they should get somebody else. They couldn’t even bother to get somebody who knows how to sing. Now there were two good things I had - a very nice facial from Ludmila, which I recommend and I had a very nice worker who right away, made the bed and brought me shoes and water and extra towels and is waiting for my tip which I will give him. I can appreciate when someone knows how to give good service and I definitely will repay them in kind. As for the manager of this hotel good luck, you’re gonna need lots of it! To the owner of the hotel- I would find a new manager. By the way, I’m a spa owner in Jerusalem and I know how to give great customer service. I almost feel like I should be a consultant for hotels here in Israel, lol

The hotel is a 3-star hotel at most. It's not particularly fancy, but it's right on the beachfront, which is very convenient. The food selection isn't great, but you can find something to suit your taste. I was very disappointed by the DECEPTION I received when paying for the hotel: the hotel website states that those with a birthday in the month they're staying at the hotel receive a 15% discount, but I didn't receive that discount. At first, the staff insisted there was no discount, but when I opened the website and showed them that it said 15% birthday discount for club members, they told me it was only for SPECIAL club members. When I insisted that it said "for club members" without specifying any special status, they told me they couldn't do anything and that if I was dissatisfied, I should contact a higher-up (whom they couldn't find). I was left with an extremely unpleasant experience of being deceived.

Our family's stay at the Hod Hotel was unfortunately marred by poor service and significant hygiene issues. The experience started on a bad note when our room wasn't ready until 4:00 PM, despite check-in being at 3:00 PM. There was also no staff available to help us with our luggage. ​The condition of the room was the biggest problem. It was not properly cleaned. The sheets were dirty, and there was visible mold in the bathroom and on the AC unit. The balcony was so neglected and dirty it looked like it hadn't been cleaned in a very long time, making it completely unusable. This level of uncleanliness is not what we expect from a hotel.

Wonderful 2 nights vacation, food is great, staff is very friendly, the hotel has is own private beach that was clean and well maintained., excellent value for your money! Definitely will return 🙏

We came to the Herbert Samuel Hod Dead Sea Hotel to celebrate my birthday and enjoy a relaxing spa day. The spa treatments were outstanding—the therapists were warm, professional, and made the experience truly special. The pool and facilities were clean, calm, and very relaxing. Overall we had a wonderful time but I had a major issue with the following situation: We added lunch on to our day package using our miluim voucher, and that’s where the experience unfortunately took a turn. Before our treatments, we wanted to get drinks at the spa bar, but it was closed. We were told to go upstairs to the hotel bar. When I asked about cocktails, the woman working there snapped that she doesn’t make cocktails, only the bartender coming at 3 does. When I came back to pay for my drink and my husband’s coffee, she rudely said “I know!” when I pointed him out—unnecessarily sharp for a hospitality setting. We then went straight to lunch. I was wearing swim shorts, a shirt over my bathing suit, and a spa robe —modest and very typical attire for a spa guest, especially when lunch is part of the spa day package. There were no signs or staff at the entrance to say otherwise. Everyone there was in very causual clothing, shorts, jeans and t-shirts, nothing formal. Mid-meal, the same woman from the bar came over and told me I couldn’t wear a swimsuit or robe there. A manager followed and gave me a difficult time in front of everyone, claiming he had already told me that (he hadn’t—he wasn’t even there when we arrived). I was embarrassed and shocked at how poorly it was handled. The spa staff later said when we told them what happened, “Wouldn’t one think for themselves that it’s not appropriate?” only after when we said our issue is with how it was handled, she agreed. But in many nice hotels in Israel, it’s totally normal to eat in spa attire if you’re coming straight from the pool or treatment. This hotel even had an outdoor enclosed seating area off the pool—they could have easily and politely offered that option instead of making me feel like I wasn’t being modest. It’s a shame, because the actual spa experience was really lovely, but the lack of hospitality, poor communication, and unnecessarily harsh behavior during lunch really clouded what should have been a 100% relaxing birthday.

We loved it! They were attentive accommodating and caring when we stayed. We keep kosher and Shabbat and it was important for us if food is acceptable by our American orthodox Kashrut standards. And it was! For those that care: Overall hashgacha: Bikat hayarden Meat and chicken- Badatz mehadrin Rav Shlomo Machpud which is high level for us and very acceptable! Produce- Mashgiach confirmed that teruma and maaser has been taken. Dairy- mehadrin Heksher. We enjoyed lavish foods and choices! Overall great experience!

Probably the great hotel to stay at, although i enjoyed the stay the spa and the outdoor pools were nice and going around the city, I wasn't satisfied with the nightly events which are just some old music or Someth, overall great hotel!

This hotel offers excellent value for its price. We had a wonderful stay with lovely service, plenty of delicious food, and very good amenities.