Herbert Samuel Opera Tel Aviv

Wonderful location. Great breakfast as several note. But service is truly atrocious. Front desk in the evening was manned by Ilana and a security guy who is likely the boy who was preening in other review. Useless. Our first call to them was at 17:45 as we could not adjust the temperature in the room. After multiple phone calls in which we were promised an engineer who did not arrive, we went down to the lobby in person only to be met with more incompetence and downright lies. They insisted that their system Indicated the thermostat was operational. Only when we got the engineer to come to the room to see for himself that it was not working, did we finally get a new room two hours later - 19:50. Still waiting to hear from the manager. There are many better places to stay

Comfortable hotel with a great location. Hotel is currently under construction. Staff was exceptional! The meals we had were good. We were not fans of how loud our room was that faced the atrium. In addition, the Shabbat elevator was down. The hotel needs some upgrades

Amazing stay at Herbert Samuel Tel Aviv! The location is perfect — right across from the ocean with a beautiful view of the boardwalk. The rooms are newly renovated with marble and wood, super clean, and have a Nespresso machine in every room. Breakfast had a huge selection of tasty food and drinks. The staff were kind and friendly, and the manager was always around, making us feel like family. Can’t wait to come back!

Fantastic hotel in an unbeatable location, right across from the beach and within walking distance to many great areas along Tel Aviv’s beachfront. The property offers convenient garage parking and a nice pool (note: it’s closed during the winter season). The gym was impressive and fully equipped—better than most hotel gyms I’ve seen. Overall, an excellent stay combining comfort, convenience, and quality service. Highly recommended.

Checking into the hotel I was full of enthusiasm to stay here. A convenient location and I was moving from the same chain in Jerusalem. The check-in lady struggled with English, which is strange for an international hotel, named after an Englishman whilst the boy behind the check-in desk preened himself flashing his watch and smile but offering no help. Reaching my room, I found the bedside USB socket didn’t work so naturally I phoned reception. They answered, said they were busy, and hung up. 20 minutes later I called again and was told they knew about the problem but their system was down - whatever that meant. They said they’d get back to me. 20 minutes later I called again and the boy (and I mean a boy because he hasn’t achieved manhood in any way) insisted on speaking Hebrew despite my speaking English. Eventually after repeating to him that it’s an international hotel and I wanted to speak in the language I know, he laughed and said “OK, I can speak English” in a very fluent way. I went down to the reception and watched him flirting with a female client, stroking her American Express card, in a completely inappropriate way. I queued patiently and he was determined not to give up on the conversation and was incredibly hostile and rude, showing off to the female guest who seemed bemused by his lack of understanding that his behaviour only put her off. The poor female check-in lady tried to reach the manager who had now left. The bottom line is that the hotel is staffed by seemingly incapable and disrespectful staff members. I can’t say they’re all like that but so far, customer satisfaction is awful. Management is absent and disinterested and what started as a trivial matter looking for a solution became a determined affront to a guest and a demonstration to all the other guests at check-in that respect is not included in the package. I’m saddened that my effort to be loyal to a chain was misplaced.

My daughter stayed at this hotel in December 2025 for few nights. Love their tall ceilings and spacious rooms. Comfortable beds and gorgeous view from hotel.

Last Night I walked into the hotel to go to the bathroom. It was about 10:30 PM, there We’re only an were only a couple of people and employees-employees in the lobby. I had previously stayed at the hotel and had parked my car in their garage the previous week and knew where I was going. I was stopped by the guard at the front, Avraham, who Asked where I was going, and I said to the bathroom. He immediately said I need to leave. I explained to him that I had been a guest in the past and used their parking garage all last week and he said that I need to leave because they do not want the hotel to be a “central bus station” with people just walking in. I explained again that I was just going to the bathroom and he said I could go on the beach but that I need to leave right away. It was an awful way to be treated. It was humiliating and he was so obnoxious. I left and walked two more blocks to the Kempinski hotel and was treated like everyone would want to be treated. I was able to use their bathroom and we even stayed to have a drink at the bar. I will never go to the Herbert Samuel hotel again after the way I was treated. Huge difference between the two hotels and how they treat people. Thank you Kempinski Hotel.

While the location of the Herbert Samuel is fabulous, that’s the only good thing about this over priced hotel. What stands out is the incompetence and rudeness of most of the staff. Everything is too much trouble. Don’t stay here. Oh and if you want to actually put clothes in the cupboard, forget it