Herbert Samuel Opera Tel Aviv

Checking into the hotel I was full of enthusiasm to stay here. A convenient location and I was moving from the same chain in Jerusalem. The check-in lady struggled with English, which is strange for an international hotel, named after an Englishman whilst the boy behind the check-in desk preened himself flashing his watch and smile but offering no help. Reaching my room, I found the bedside USB socket didn’t work so naturally I phoned reception. They answered, said they were busy, and hung up. 20 minutes later I called again and was told they knew about the problem but their system was down - whatever that meant. They said they’d get back to me. 20 minutes later I called again and the boy (and I mean a boy because he hasn’t achieved manhood in any way) insisted on speaking Hebrew despite my speaking English. Eventually after repeating to him that it’s an international hotel and I wanted to speak in the language I know, he laughed and said “OK, I can speak English” in a very fluent way. I went down to the reception and watched him flirting with a female client, stroking her American Express card, in a completely inappropriate way. I queued patiently and he was determined not to give up on the conversation and was incredibly hostile and rude, showing off to the female guest who seemed bemused by his lack of understanding that his behaviour only put her off. The poor female check-in lady tried to reach the manager who had now left. The bottom line is that the hotel is staffed by seemingly incapable and disrespectful staff members. I can’t say they’re all like that but so far, customer satisfaction is awful. Management is absent and disinterested and what started as a trivial matter looking for a solution became a determined affront to a guest and a demonstration to all the other guests at check-in that respect is not included in the package. I’m saddened that my effort to be loyal to a chain was misplaced.

Last Night I walked into the hotel to go to the bathroom. It was about 10:30 PM, there We’re only an were only a couple of people and employees-employees in the lobby. I had previously stayed at the hotel and had parked my car in their garage the previous week and knew where I was going. I was stopped by the guard at the front, Avraham, who Asked where I was going, and I said to the bathroom. He immediately said I need to leave. I explained to him that I had been a guest in the past and used their parking garage all last week and he said that I need to leave because they do not want the hotel to be a “central bus station” with people just walking in. I explained again that I was just going to the bathroom and he said I could go on the beach but that I need to leave right away. It was an awful way to be treated. It was humiliating and he was so obnoxious. I left and walked two more blocks to the Kempinski hotel and was treated like everyone would want to be treated. I was able to use their bathroom and we even stayed to have a drink at the bar. I will never go to the Herbert Samuel hotel again after the way I was treated. Huge difference between the two hotels and how they treat people. Thank you Kempinski Hotel.

I had a wonderful stay at the Herbert Samuel Opera in Tel Aviv. The location is unbeatable, the rooms are comfortable, and the atmosphere is stylish yet warm. What truly made my experience exceptional, though, was the staff. Evelyn and Dana from guest relations went above and beyond to make me feel welcome and cared for throughout my stay. Their attention to detail and genuine kindness made a lasting impression. I also want to give special thanks to Chef Gemal, whose creativity and culinary skill elevated every meal. The food was a true highlight—fresh, flavorful, and beautifully presented. Highly recommend this hotel for anyone looking for comfort, class, and truly outstanding service.

Misleading picture of sea in room advertisement. Tons of dogs which we were no warned about. The pool area is tiny and was filled with trash and left over food. Smoking out of control. Hotel staff was drinking full glasses of vodka and smoking under no smoking signs. Next room they were doing nitris or helium with commercial tanks, throwing balloons and trash over the side of the balcony. Swoosh sound filling balloons constantly and banging tanks on floor. They threw cigarettes a d trash on my balcony. Food was sub par and management is not present or active. Free for all. Luckily it's right near the beach.

The location is unbeatable (walkable to everything in TLV), and I had a nice room with an ocean view. The problem with this hotel was a) cockroaches repeatedly showing up in my room - with staff unwillingness to do anything about it and b) horrible breakfast options/assortment. I had to leave halfway through my business trip and move hotels because I was losing sleep over the cockroach situation. Sorry to say that I don't recommend this hotel and won't return.

Excellant location. You walk out the front and find yourself in a pretty open plaza with easy beach access. There is a drugstore and Aroma rigth outside. They have parking and a very pleasant staff. The hotel and the room were very clean, with nice soaps and good water pressure. The one drawback was no hooks and no shelf space in the bathroom. Make sure to book a room with a sea view.

No one answered me in the hotel phone and no response in the chat here for understanding the onsite parking lot address. At the end, I parked my car in a much expensive parking lot. Looks like there are communication issues between the chat in the app and the hotel reception and the hotel reception phone can not be called outside the hotel!!!

Perfect location, lovely hotel and room.  Great staff. Breakfast was only so-so, limited options regarding pastries.  No information about room service in room, no info on phone about which numbers could contact which person (front desk, housekeeping, etc)