Arlene A.
Yelp
For us, the most important characteristic of lodgings is a good night's sleep, which we could NOT get at the Herlong Mansion. When the temperature dipped into the 30s during the night, the remote in our room would not switch from air conditioning to heat. We were so cold, we had to fold our blankets in half to increase warmth. We still shivered throughout the night.
The nice young woman who checked us out the next day explained that the mini-split HVAC units in the upstairs rooms are linked. This means all the remotes have to be on either air conditioning or heat at the same time. Later, it can be changed, but initially they all have to be on the same system. Amanda, who checked us in, apparantly had not been trained to set the upstairs remotes properly.
The next morning, I spoke with guests from three other upstairs rooms, and none had heat during the night. One woman shared that she woke up cold during the night. Two other two couples stated their room was cold, but both were visiting from Scandinavia and were accustomed to sleeping cold.
The nice young woman who checked us out said she would ask the owner to call us about our request for consideration on our bill. It's been nearly a week, and we haven't heard from him.
Herlong Mansion is nicely decorated, the beds are comfortable and the staff is friendly and helpful, but we were very unhappy with their poor handling of this problem. We have found B&Bs to offer much more efficient and responsive customer service when the owner is on-site. Next time we visit Micanopy's charming shops and good restaurants, we'll stay in Gainesville.