HERMITAGE Lake Lucerne

The rooms are spacious, the reception is great, and the food is excellent. There are two buildings in the hotel, old and new. The rooms in the old building are better designed and have a balcony , but the air conditioning is not strong. As for the rooms in the new building, there is no privacy, as the bathroom is open to the room without a screen.

Hermitage Lucerne offers beautiful views, but the overall experience was disappointing. The front desk service was poor, and no assistance was provided with luggage upon arrival. Despite booking multiple day beds, the beach club’s food and drink service was subpar. I was surprised this is considered a four-star property; as someone who works at a true five-star, Forbes Five-Diamond audited resort, I expected at least welcoming and attentive staff, but employees appeared disinterested. For the price, the experience is simply not worth it. The view is the only redeeming feature of this hotel.

We stayed at Hotel Hermitage Lake Lucerne for two nights, and unfortunately, it was the least hospitable experience of our month-long trip through Europe. While the hotel’s location is beautiful and the beach club staff were warm and welcoming, the front desk interactions fell well short of what we expected from a four-star property. At checkout, we left borrowed phone adapters in the room — as we’ve done at several hotels — assuming housekeeping would retrieve them. Instead, we were told we “should have returned them personally,” and that we’d only be refunded “if” they were found. The implication was disappointing. Even after confirming their location, we had to follow up twice before the refund was issued. Just for reference, the apparent cost of 2 borrowed adapters was 100 CHF. We also sent a thoughtful feedback email after our stay, which went unanswered. Prior interactions via email had also felt somewhat curt and passive-aggressive — a stark contrast to the genuine hospitality we received at other 4- and 5-star hotels throughout Europe. Another incident: at breakfast, we were in a hurry to catch a train and clearly requested a vegetarian omelette with no meat. Despite this, the omelette we received had ham in it. We didn’t have time to reorder, which made the experience even more frustrating. Given how many glowing reviews this hotel receives, I can’t help but wonder if our experience might have been different had we looked different. Perhaps it’s just a coincidence — but when hospitality feels selectively warm, it leaves you questioning what should never be in question

Sorry to be quite detailed:|- check-in was awful. 2 positions @ the reception to check-in about 6+ guests which took consequently way too long. OK: one can check-in online but why to I have to do the job? No assistance whatsoever with handling our baggage. There is no adequate parking space in front of the hotel entrance to unload the baggage.|- the room we chose was perfect. Well equipped, clean, spacious, calm.|- for dinner we spent 2 hours for an entrée and a main course!? We got the impression that they operated the restaurant with an absolute minimum of staffing because we saw our server delivering dinners to rooms while we were waiting for being served in the restaurant|- the food served we had for our 1st dinner was ok, yet nothing close to their claim of extra ordinary. It's just truly ordinary fare. |- the 2nd dinner: the fish was over-cooked and the Cordon Bleu was (yes not bad but) so big to disgusting our appetite|- the breakfast buffet is excellent. A great choice and the personnel does a fantastic job to replenish it|to conclude:|- each and everyone of the staff we met was pleasant, friendly, motivated |- their marketing dept. should seriously review how to "bombard" their guests before, during and after their stay with e-mails|- the location and the view are extraordinary.

We loved our stay at Hermitage! The staff was always helpful, pleasant and very professional. The hotel is tastefully and comfortably appointed. Every room has a beautiful view. The location is fantastic- directly on Lake Lucerne! We hope to return!

Lovely Hotel with fabulous rooms and friendly staff. Free bus into town is an added bonus from right outside the hotel. Gym and private areas a big bonus. We had a room in the annexe which was really nice. Breakfast perhaps could have been better but that’s a minor point

Had the absolute best stay at Hermitage Lake Lucerne. My husband and I stayed in their suite and it was the most incredible room! We hope to return to Lucerne again one day and will definitely stay at Hermitage. The staff were very friendly and made sure we had everything we needed. Can't recommend this hotel enough!

We hosted a private dinner for 16 at Hermitage. WOW, the food was amazing! TOP NOTCH. The view from the restaurant at sunset was picturesque, but even BETTER, our server SEAN. WOW- he took such good care of us! Always there, refilling wine and water. bought us a special local liquor. He was a total hit with my guests. I highly recommend this restaurant- especially the Watermelon Caprese salad, Filet Mignon, and Berry Tiramisu.