Herrenkrug Parkhotel Magdeburg

This hotel is magical place to relax your senses. Spacious clean rooms. Amazing breakfast with tens of options to chose from (adding pic from my breakfast). Friendly space to relax in Spa, jacuzzi or sauna or stretch your spine while swimming in pool. Lots of green spaces around to spend time on walks. Truly recommend 👍

The location is great, attached to a park, quiet area, and on my route. I have been a returning customer for many years, but only when I see it is reasonably priced, also compared to other options. ||Judging by the rooms, I have tried many different types by now, this hotel should not have a four star rating. Yes it is spacious, and the bed was comfortable, but that is about it. Dated bathroom, dated flooring, very small "flat screen" TV. Dated, not to be confused with "classical". I believe there were some more modern rooms, but clearly not all. I keep having the impression this hotel is passed its glory.||This time I did not get breakfast, as from experience it is nothing special (but OK offering). I once had dinner at the restaurant, which actually was quite good: but you need to be lucky or reserve in advance (on a Friday). There is no room service, so you may end up ordering food delivery, which I appreciate they accept but it still feels a bit odd to me that it is needed.||It seems they no longer clean the rooms daily, only upon request. This is for environmental purposes. I appreciate that, but capture myself thinking this hotel is rather trying to cut costs. I have seen alternatives, where you can elect to not have your room cleaned daily and you get a a small token of appreciation in return. This seems more customer friendly as a starting point. For me no issue, as I stayed one night only, but it did stand out to me.

The good: service, sauna, room size The bad: bland food even for Germany. Pool nice to look at but dirty. Beds old and hard.

On our way home from a family road trip – two adults and two children – we had booked a stay at Dorint Hotels & Resorts in Magdeburg as our final overnight stop. Unfortunately, one of our rear tires exploded while driving on the motorway ring in Prague. It turned out that all four tires needed replacing, and it couldn’t be done the same day. As a result, we were unable to reach the hotel as planned. We called Dorint around 5 PM and explained the situation. The receptionist was incredibly kind, understanding, and professional. She promised to check if cancellation was possible. About 30 minutes later, she called back and told us they had taken care of it and cancelled the booking without any issues. A huge thank you to Dorint for bringing a bright moment to an otherwise challenging day. It’s truly reassuring to experience such considerate and professional service. Based on this, we can warmly recommend booking with Dorint – and although we haven’t yet stayed at the hotel, we will definitely prioritize it on our next holiday.

Disappointed with Poor Communication and Inflexible Service I booked a double room at this hotel on the same day as my planned stay and specifically requested an additional bed for my son. This was clearly mentioned during the booking. However, I was only informed via email at 4:00 PM on the day of my arrival that the hotel could not accommodate this request due to all extra beds being used in other rooms. Unfortunately, I was driving all day and unable to respond to the email in time. Given the late notice and the fact that the room would not meet our needs, I decided not to stay. When I requested a full refund for the no-show, I was told this would not be possible because the hotel would not have been able to re-sell the room — despite the fact that they only notified me of the issue late in the day. I find this response unacceptable. If the hotel knew earlier that extra beds were unavailable, they should have tried calling me due to no response to their email. This lack of timely communication left me with no reasonable options and no time to make alternate arrangements. I essentially paid for a service the hotel couldn’t provide, and their refusal to offer a refund adds to the frustration. Not a customer-first approach at all, and I would not consider staying here again.

Hotel is very old and needs renovation. A lot of insects (fleas, flies, spiders), dust and mold. My children got several insect bites and got acute allergy reaction. Breakfast has a lot of options but the insects exist there as well, creating a very unpleasant atmosphere. Service is great, everyone is friendly. Location is also great, with parks, trees and not much car movement.

I booked a double room at this hotel on the same day as my planned stay and specifically requested an additional bed for my son. This was clearly mentioned during the booking. However, I was only informed via email at 4:00 PM on the day of my arrival that the hotel could not accommodate this request due to all extra beds being used in other rooms.||Unfortunately, I was driving all day and unable to respond to the email in time. Given the late notice and the fact that the room would not meet our needs, I decided not to stay. When I requested a full refund for the no-show, I was told this would not be possible because the hotel would not have been able to re-sell the room — despite the fact that they only notified me of the issue via email late in the day.||I find this response unacceptable. If the hotel knew earlier that extra beds were unavailable, they should have reached out to me by calling my mobile immediately, not sending email at 4 PM on the day of check-in. This lack of timely communication left me with no reasonable options and no time to make alternate arrangements. I essentially paid for a service the hotel couldn’t provide, and their refusal to offer a refund adds to the frustration.||Not a customer-first approach at all, and I would not consider staying here again.

On our way home from a family road trip – two adults and two children – we had booked a stay at Dorint Hotels & Resorts in Magdeburg as our final overnight stop. Unfortunately, one of our rear tires exploded while driving on the motorway ring in Prague. It turned out that all four tires needed replacing, and it couldn’t be done the same day. As a result, we were unable to reach the hotel as planned.||We called Dorint around 5 PM and explained the situation. The receptionist was incredibly kind, understanding, and professional. She promised to check if cancellation was possible. About 30 minutes later, she called back and told us they had taken care of it and cancelled the booking without any issues.||A huge thank you to Dorint for bringing a bright moment to an otherwise challenging day. It’s truly reassuring to experience such considerate and professional service. Based on this, we can warmly recommend booking with Dorint – and although we haven’t yet stayed at the hotel, we will definitely prioritize it on our next holiday.