Ada O.
Yelp
Attempting to stay here was one of the most miserable experiences of my life. The three friends who were with me agree, so we are now trauma-bonded thanks to this disgusting, incompetent, undeserving, poor excuse for a hostel.
DO. NOT. STAY. HERE. (Heck, you probably can't even if you want to. See why below).
-My three friends and I wanted somewhere easy and cheap to stay for one night in New York. We drove up from a neighboring state to attend a parade. I've stayed in hostels in Seattle and New Orleans, so I'm comfortable with the experience, and know what to expect. I initially booked 3 beds in an all girls room well in advance, and that went fine.
-Then I found out a fourth friend who initially couldn't make it could come, so we called again (WELL IN ADVANCE) to change our booking to a 4 person room. We were told it was changed, and that we'd get a second confirmation email for the booking change, but one never came. And I wasn't surprised, because the girl on the phone had NO idea what she was doing.
-So, I call again over the next couple of days, because they're hard to get on the phone. I get a different guy, and he's pretty helpful, confirms that our booking has been switched to a four bed private room, and sends me a confirmation. I repeat: I GOT A CONFIRMATION. Keep that in mind, because it'll be important later.
-After all of that, my friends and I go to New York, it's rainy and dreary, and unfortunately a lot of things don't go as planned. We end up walking a lot (even by New York standards), so we're anxious to get to the hostel, take showers and then relax before possibly going out again to enjoy the nightlife.
-When we arrive at the hostel, the first unacceptable issue was the check-in process. The line wasn't long, AND YET it took us AN HOUR TO GET CHECKED IN.
-After waiting an hour, dressed in damp clothes with aching feet, I finally get to the front desk and after staring at the computer for 15-20 MORE minutes, the girl at the front desk tells me "You're not going to like this, but we don't have the room you booked". At that point, my only question is how? WE HAD A CONFIRMATION. Unless their systems are broken or the employees simply don't know what they're doing, how can we have a confirmation email, but no room booked???
-The next stage of this nightmare was them apologizing and telling us they could put us in a 6-person room. We begrudgingly agree. Then literally 2 minutes later, that turns into an 8-person room, and that's when my fury starts burning hot. Neither the girl at the front desk or the manager she called knew what they were doing. They took forever to look up or make sense of small things, and would say one thing then another shortly after. It was like a contest to see how clueless they could be.
-Fortunately, we were refunded some of our money back for our troubles. However, the nightmare STILL was not over. We went up to our room, AND THERE WERE ALREADY PEOPLE IN OUR BEDS! After all of that: dealing with the incompetence, waiting for an hour and a half to get checked it...they booked us in A ROOM THAT WAS ALREADY FULL. So, my friends and I left, because it was just too much. They dropped the ball at every opportunity, and they don't know which rooms have spaces when that is their ONE JOB. They don't know what's going on with any of those rooms or beds! (Not to mention the rooms themselves are cramped, humid, and smell funny). We got a full refund, and my friends and I were fortunate enough to be able to spring for a hotel that night. But if we hadn't been able to do that, we would've had no place to stay. And if we were visiting from far away, things could've gotten really, really bad.
So, if you're a young traveler trying to save money, I urge you not to fall for their undeserved "Best hostel in NY title". Save your time and sanity, and stay somewhere else. (Because you probably won't even get the bed you booked).
My friends and I travel a lot, and we will never stay at HI NY hostel again, and we're urging all of our friends who also travel never to stay there either.