Leonard M.
Google
Very disappointed with how management and owner handled business last night. After ordering a bottle of Boss Hog XII online, I called the next day (yesterday morning Dec 17, 2025) to ask if I could change my order from being shipped to just picking it up instead, since delivery time looked like it would be over a week due to the holiday season.
Person I spoke with (unfortunately didn't remember name) shared that he wouldn't be able to change it and that I would need to cancel order I made online so I could just pick it up later that day and pay for it in person instead.
When I arrived around close to 6pm, I met Hector (awesome staff) ...I mentioned it was my first time buying anything from this store and explained that I called in the morning to update that I'd be picking up my online order in person instead. Shared that I'd look around and buy a couple of other items since I was here.
About 45 min later, after including 3 champagne bottles and another bottle of whisky in addition to the Boss Hogg, I was surprised to see that the price had changed to the tune of $50 more. I shared with Hector that I wanted to pay what I just paid online last night and surprised to see the price change. He called another co-worker, David (another nice gentleman) who shared that unfortunately he couldn't honor the price I had paid online...so this is where it begins.
I asked why when it makes no sense why I travelled all the way down after already paying for an order I made just the night before, just to come in and pay more. David said he can't promise anything but that he'd text the owner as he was in a meeting.
A few minutes pass and he shares he'll reach out to his manager to see if the manager can connect with the owner, to confirm if they can honor the price I had originally paid.
Owner gets back to David and shared they will not honor what I paid online, even though I kindly pointed out that no one mentioned when I called the same morning that if I come in to pick up and cancel online order for shipping, that they wouldn't be able to honor same price.
Anyway, bad business practice period. As for a first time visitor and being a potential regular patron, they ruined my evening and experience.
I'll be sure to pass the word along that Hi Proof isn't worth the visit, nor is it worth patronizing, especially since something so very simple in business, such as a simple courtesy, they couldn't even extend.
For those looking for the same bottle that Hi Proof could have sold to me last night, go visit Valley Market Liquor in Walnut (they have a fantastic selection and the owners know how business is done right)...I just picked up the Boss Hogg XII and many more bottles to accompany it today for $10 less.
Cheers...
PS. Thanks for your efforts David and Hector...my review has nothing to do with you two; you guys were great and understand your hands were tied with how they run things.