Hibbett

I am VERY disappointed with the customer service I have received. As a first time customer, I was encouraged to order a shoe size from a different store, assured that it would be delivered in less than a week to my home. This item was for a donation to a young man who last his father as a Christmas gift. The shoe didn't arrive, I called last week, Noone answered the phones (3 days in a row), I finally got through today and was told that I would be able to pick up a similar item (as the gifts need to go out tomorrow). I got to the store and was at first told noone knew what I was talking about, then I was told that I would have to purchase another pair or wait for the originals to be delivered. I am incensed! I want to make clear that the manager was trying very hard to create a solution. It was the district and customer (non)service that were unwilling to help. A needy child , who has lost his father will be the one to suffer. As of more than 24 hours later I haven't heard back from ANYONE in your organization.

Devon (spelling?) at the Ft. Pierce location was wonderful!! He went above and beyond to help me find the perfect pair of football cleats for my son. I couldn’t have had a nicer experience. Devon provided top-notch customer service and has earned our repeat business at Hibbett.

The other evening I went in there and the employees seemed like they did not want to help. Then I was told they didn't have the size needed for a particular shoe. The other shoe, they said the display shoe should fit and to try it on... it is not the size we needed at all. Next day I order the shoe that they claim they didn't have the size in for a store pick up, so miraculously they have it 8 hours later...?? Just lack of customer service. The one employee lady that was behind register showed so much in actions that she did not want to work at all.

2 super cool & kind girls working tonight when I came into do an exchange and had their assistance on picking out a piece for a concert coming up. Helpful, clean, easy and fun shopping experience!

Always great help! Love shopping there. Wonderful weekend staff! (Only time I’m able to make it in).

If I didn't need the items I would not have purchased here. The staff huffed and puffed with every question and transaction as if I was getting on his nerves. How dare I want him to do the job he gets paid for.

The staff was very attentive to me and my husband’s needs. We will definitely continue doing business. Kudos to Rashaad and the 2 other gentlemen. 10/10!

Was looking for a Christmas gift and Hibbitt Online had the same shoes as in the store for over $30 less, so I asked if the store would match online price. Was told no by manager, so I ordered shoes online from store and came back few hours later to pick up. Not a single customer inside, but they didn’t want to fill order for me 25 minutes early, and they were all just straightening up racks and such. Finally a young man did. Shoes didn’t fit, so I returned them and they acted like they didn’t want to due to them being bought online( but picked up at THAT store). Expected better customer service but it was Christmas and retail is rough that time of year. Either way, I will probably shop online over in the Fort Pierce store from now on, if at all.