Hidden Cliff Hotel & Nature, Incheon

They gave us the wrong key of hotel room at the arriving. So we got a room with other people inside. Need to pay extra for the swimming pool every day. We listen lot of noise in corridor and especially the next rooms. This is not a 5 star hotel at all… very disappointed to spent all this money for it. Even it’s not possible to connect on Netflix or any other app on their TV. The balcony was so dirty and small that it was even not possible to go there. The view of the room was on a street and with vegetation not cut. Joshua.

I booked this place for the Jeju views and couldn’t be happier. From the 7th-floor outlook you get it all – Hallasan with the rolling hills, ocean views, sunrise and sunset. Out on the street it feels properly Jeju – clean, leafy, and shady enough to walk around. Most of the big Jungmun attractions are within 4 km (only about 5–6 AUD in a cab), so it’s easy to get about and enjoy. Breakfast was a treat – loads of sunlight pouring into the open restaurant. The cliff-top pool with all that greenery around is something different too. Tips: Plenty of Korean hotels restrict pool use with time slots, which can be a bit of a shock. Here, apart from cleaning breaks and “night-club time” (10 AUD entry), you’re free to use it as much as you like. The place lives up to its “Nature” name – there are quirky little hidden corners everywhere. Breakfast even had a Jeju pork sausage that’d impress any traveller, plus a proper English Breakfast tea and good milk (unlike the watery taste you sometimes get with Korean milk). If you book a cliff-view room, you’re basically facing the pool. Just note you’ll hear the music during pool hours and especially at night-club time. On the flip side, the rooms facing the other way have full-length windows that are perfect for soaking up the sunset and the view of Jeju’s oreum (volcanic hills). A couple of downsides – the hot water and coffee station in the restaurant is a bit cramped, so you might bump into other guests, and the floating timber floor means you’ve got to watch your step. Not heaps of restaurants around, but the ones nearby (about 10 minutes on foot) are well-known, good value, and full of character. Handy little shop inside the hotel too, plus a bigger convenience store close by – perfect for grabbing an ice cream.

The room had insects, which was disappointing. The staff had very limited English skills, making communication difficult. A dental kit was not provided, and the breakfast was extremely overpriced.

We based ourselves at the Hidden Cliffs resort for our 4-day stay on Jeju Island – really a great choice. The location is quiet and tranquil, away from the crowds but within easy driving distance of many of the major attractions on the southern coast. Nearby the hotel, within walking distance, are a number of convenience stores and small restaurants, a great alternative to the expensive hotel meals. The hotel was easy to find, with plenty of free undercover parking on site. Our room overlooked the verdant valley below and we had the rising sun shining through our window every morning. Our room was large, bright and airy with a nice balcony. We had all the mod cons you’d expect: AC, TV, free Wifi, fridge, electric toilet, etc. Our bed was super comfy and there was no outside noise at all so we had very good sleeps. We liked the convenience store (7-11) located in the lobby and made use of it several times. The gym is decent, but not great. For cardio gear, there are only 3 treadmills, nothing else. There are a number of decent quality weight machines, a set of dumbbells (to 20kg) and an adjustable bench. We had a couple of weights workouts there and it seemed to work pretty well provided there weren’t too many people inside. Our main complaint was the price of the restaurants on site. The 40,000 Won/person breakfast was exorbitant so we made other arrangements. Likewise we went out for all our evening meals and it cost us half the price of the hotel. Other than that, we had a great stay and would definitely recommend it to other travelers.

This is the best hotel out of 3 hotel we stayed at when we were in Jeju. I love the location, the rooms were spacious, staff were very friendly, respectful and helpful. The view out to nature was amazing and calming. My kids enjoyed it. The pool is heated and was beautiful and it was perfect because the weather was cold. I love the idea of the DJ pool night time to just enjoy live music and chill time. Also very convenient with 7-11 store with other shops that are well affordable to buy necessities. The room service was also amazing. We ordered our food and it didn’t take long for them to be delivered. WE LOVE THIS HOTEL. A must to stay at if when we go again.

Hotel was nicer than I expected from the photos. Was let down by housekeeping and some faciliites that didn't work - the safe and a dripping rain shower which was not fixed during my stay. But they did fix the bolt on the door. Other than these, the room was large and the bathroom clean and well maintained.Location has many restaurants within a 5-15 mins drive and four EV charging lots are available in the car park. EV charging is compatiable with the charging card provided by Lotte Car Rental. Didn't get a chance to use the faciliites other than the 7-11

The stay was decently comfortable. The overall feel is that it is slightly old, but still acceptable.

Extend Time Fee is incredible high，extend 3hr charge for ＞💲125，why no just rob the bank. Add 💲75 can sure book another day. It‘s very unreasonable. （Normally a day contains 12-15hr booking time，then 3 hr ＞50%，havent concen of extending time no breakfast）Actually in many city， extend room＜ 4hr will surely below the average hr fee since it's not at night. And English should be used more frequently among administration people. Will not book this hotel again. Some of the reception is really not that nice，arrogant.