Samantha Landwehr
Google
With coffee shops in this area a dime a dozen, ensuring basic service standards are met are key.
We had, unfortunately, a very poor experience at Hidden Grounds in Jersey City this morning. We ordered 3 drinks and 2 pastries and then proceeded to wait over 10 minutes for our drinks (mind you in a completely empty shop….i would have been much more understanding had the restaurant been packed!) which were somehow made 1 at a time even though there were 3 staff present. We didn’t even get the 3rd drink we ordered as it had apparently not been heard and rather than apologize, two of the staff members began to blame the third instead of assisting their guests.
To make matters worse, when we arrived back home we were greeted with stale, clearly day old pastries. We will not be returning.