L0velyb0y
Google
I booked this hotel expecting a relaxing getaway, as it was advertised as a “paradise on earth.” Unfortunately, the reality was far from what was promised. Upon arrival, we were shocked to find major construction directly in front of the hotel. The noise was constant, workers were staring at guests, and there was no sense of privacy or peace. The view — one of the main reasons we chose this place — was completely ruined. None of this was disclosed at the time of booking, and the photos online are misleading.||When we raised our concerns, management acknowledged the situation and promised us a 20% discount as compensation. Despite multiple follow-ups over more than two months, this credit was never applied to our account, nor was any money transfer made as promised. Each time, we were told it would be resolved, but nothing ever happened.||It’s extremely disappointing, especially given that the owner is a Swiss national and a well-known name in the hospitality industry in APAC — one would expect far higher standards of transparency, service, and integrity. Sadly, this experience felt dishonest and disrespectful to paying guests.||I cannot recommend this hotel to anyone looking for the relaxing, high-quality experience it claims to offer.