Hidden Ridge Resort

Let me tell you: this hotel used to be my favorite in Banff area. When it was 170 CAD per night :-) Not sure what happened with prices... They gone absolutely CRAZY. Cozy 3 star hotel for 675 CAD per night plus taxes (720 CAD per night)???| Really? To say this it is redivulous is to say nothing. I for sure will NEVER come back untill it get back to normal price again. or you Guys will stay out of business. With all utilities it has (pool sauna, fireplace) it is very modest hotel, not in a luxury range for sure. Best price, considering all should be MAXIMUM 250 per night. | I hope I will be able to stay there again one day. But for now... I would better pay 1200 CAD to stay in Moraine lake lodge which is Truly luxury experience.

We loved this condo for the great customer service. They are so helpful and thoughtful. Our first condo had a fireplace that smoked badly. The maintenance came and worked with it, but he soon realized the room had too much smoke and it wasn't improving. We were upgraded to a larger condo. Anytime we had a question or needed help the staff was very accommodating. The condos are a bit dated but still comfortable. Nice beds.

Our family of 5 adults stayed at Hidden Ridge for 5 nights in 108. The resort is well kept. The surrounding views of the Canadian Rockies are unbelievable. There is lots of parking. The Hot tub (pools) are lovely and they have towels in the front office right before going out to the pools. |Plenty of towels in the room and they replace daily. This unit has a washer and dryer and they left wash soap (tide) for use. We did 2 loads of wash for the rest of our trip. Unfortunately the dryer really did not work well. After 3 full times at the hottest setting the wash was still very damp. We ended up putting all around on back of chairs etc to dry. |The kitchen has a small dishwasher which we used every day. This unit sleeps 10 but there are only 6 mugs and 6 large drinking glasses. I do not know if this is because we were only going to be a group of 5 or this is how they stock this unit. |The dining table has 6 chairs and a nice size table. The living room area is quite small with only a love seat for 2. There needs to be at least a chair or 2 for that area. The tv works well. There is a fireplace with wood and fire starters provided by resort which is great. |There were 2 bathrooms in this unit. Each had toiletries and hair dryer. |The resort is about a mile outside of Banff city center and the resort provides free bus passes to use and they have a stop right in the resort and on the main road to use these but we drove our rented car and paid for parking (about $3/hr Canadian). There is free parking at the train station as well. There is free parking at the resort outside and an underground garage which we used since it was close to our unit.|The staff were pleasant and there is coffee, tea and hot cocoa in the main office and tea and coffee makers provided in the unit. Our overall stay was great and we would stay here again. I would recommend using this resort to our friends!

Lovely spot with lots of walking trails and a gorgeous hot tub/pool area. Our room had a few cobwebs in the higher spots that would be easy to miss by a shorter cleaner (I’m tall) but otherwise the suite was well appointed and clean. Beds are very comfortable!

This was truly the best place I have ever stayed. I went with family and we stayed in a lodge which had 3 bedrooms and a sofa pullout. The top bedroom was on a landing and there was a large window with an amazing view. There was a fireplace but sadly we couldn't make a successful fire. There was a balcony but due to thick snow we didn't use this. ||The staff were so helpful and friendly - we needed a pan to make breakfast and they immediately provided one. There were a few other things we needed and each time this was immediately sorted out with no issues. We borrowed some board games from reception also. ||The place is absolutely beautiful. It helped that there was a lot of snow when we arrived, so it looked exactly like the photos. The only 1 negative was that one evening the warmer pool was very busy with a large group who were on a stag do - staff confiscated alcohol from them around 10 times but sadly didn't kick them out.||Early in the day the pool and sauna were empty with beautiful views of the mountains. The hotel provided a free bus pass down into the main town which we used multiple times a day. We did walk a few times which took around 20 minutes (due to the snow and ice) and there are beautiful views on the way down - lots of photo opportunities. ||We had towels changed during our stay and when requested an extra change this was completed also. ||There is no restaurant on site, but we cooked breakfast in the accomodation and then took the 5min bus ride into town for lunch/dinner.

Met or exceeded expectations in every regard but one. One bedroom apartment was comfortable, cozy, and well-equipped. Pull out bed was the most comfortable I have ever felt. Bedding and pillows were excellent. REAL WOOD FIREPLACE with kindling and dry firewood provided free of charge was a real bonus, and fireplace worked perfectly. We did call Front Desk a couple of time with minor requests, and response was immediate and satisfactory every time. We loved the hot tubs with incredible views of the mountains, and the view of Mount Rundle hovering over the resort. My one negative would be that a family moved into the room above us on our last two days and we could hear them walking about and flushing the toilet pretty much non-stop - until 4:00 in the morning! Bring your ear plugs if you have a lower unit!

Excellent resort, plenty of room for our large family. Everything was clean and tidy. I recommend taking advantage of pre-ordering breakfast and drinks to be supplied when you get there!! Best part were the views and a quick bus ride into town.

My sister and I came to Banff as a bucket list experience. We decided to spend the $500 a night as a splurge( although with taxes it was $600/ night). The property location was beautiful and looked lovely but once there we were not thrilled. The accommodations were dated.There were stains on the carpets and couch. The bathroom lacked storage and some of the towels had shredded fabric. The water nozzle on the shower was difficult to use and water pressure was limited. The bed was great and firm. In the kitchenette, we used the stove once and it sparked and had to get it repaired.We will not return… at that price we expected better accommodations.