Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort - Adults Only

Review of Royalton Blue Waters, Montego Bay|Arrival and Warm Welcome|From the moment we landed in Montego Bay, our vacation kicked off with a seamless and memorable experience. Our airport pickup was handled by Ms. T, who set a friendly tone right away. The drive to the resort included refreshing beverages—new fruits to sample, ice-cold grape soda for my grandson, and a special island punch for the adults. This small touch made us feel valued from the start.|First Impressions at the Resort|Upon arrival at Royalton Blue Waters, we were greeted by Nikki, whose vibrancy and warmth instantly made us feel like part of her family. Her love for her job was evident and set the stage for a positive stay. Since our room wasn’t ready, we were introduced to our personal butlers, Jermaine and Latoya, who provided a genuine Jamaican welcome. Both were attentive, friendly, and always anticipated our needs, making first-time visitors like us feel at home.|Guest Services & Notable Staff|Several members of the staff made our stay exceptional:| • Nikki (Guest Relations): Infused energy and hospitality into every interaction.| • Jermaine & Latoya (Butlers): Went above and beyond to ensure our comfort.| • Desmond (Lifeguard): Proactively cared for our sauna and shade needs at the pool, without ever being asked.| • Theodore (Pool Bar): Created a lively atmosphere, remembered names and drink preferences, and spread good vibes.| • Kimone (Steakhouse Waitress): Noticed food preferences and offered thoughtful solutions to ensure dining satisfaction.|These individuals illuminated the resort’s commitment to service excellence.|Experiences and Activities|We enjoyed a diverse range of activities during our stay:| • A dinner at the Steak House—so good, we booked a repeat visit.| • A Japanese dinner, orchestrated by Jermaine.| • An early morning adventure including ATV riding, visiting Dunn’s River Falls, and zip lining, all with lunch included.|Such experiences contributed to our goal of unwinding and making lasting memories.|Timeshare Presentation—A Mixed Encounter|While we appreciated Nikki’s transparency about the 90-minute committee presentation for a potential group plan, our experience with the sales team varied. Jaheem (“J.J.”) stood out for his kindness, humor, and intelligence. However, an encounter with Carlos was disappointing; his dismissiveness made us uncomfortable and left a negative impression. Ms. Anya took over and provided considerate attention, especially recognizing my husband’s health background.|Suggestions for Improvement|Overall, our family’s visit fulfilled our need for relaxation and enjoyment. However, there are a few areas where improvements would benefit future guests, particularly those from the US:| • Breakfast should begin earlier to accommodate early risers.| • Increase music and entertainment options to add vibrancy throughout the day.| • Gift shop prices are currently too high, sometimes exceeding airport prices for similar items; more reasonable deals would encourage guest purchases.| • Empower staff with the understanding that guests wish to tip for excellent service, but consistently positive and attentive attitudes should come first, ensuring earnestly delivered hospitality regardless of gratuities.|Final Thoughts|Royalton Blue Waters shines for its genuine hospitality, outstanding individual staff members, and diverse activity offerings. With a handful of adjustments, it could deliver an even more unforgettable experience. We look forward to returning, confident that the highlights—especially those created by the exceptional team—will remain at the heart of our next visit.

I love this resort so much, I have stayed 3 times in one year! The hotel, location and food are amazing, but what brings me back without a doubt are the staff. The Vibe team are fantastic ! They work so hard to entertain the guests. Tyrone in particular is an ambassador for this resort. Not only is he an amazing dancer, he has a wonderful personality and makes you feel welcome. As a solo traveler this is very important to me and makes me feel safe and comfortable travelling alone. |The hotel manager Victor took the time to talk to me , and as a thank you for my regular visits sent wine and chocolates to my room. |I cannot speak more highly about the resort and I look forward to my next visit! |Lucy x

Very Very happy! Some food wasn't to our liking but that didn't stop us. Really great restaurants. Great service from all employees. Thank you Amanda for great service at THE ARMADILLO! |Huge SHOUT OUT to out Butler's Ricardo and Daniel "DAN THE MAN" will definitely ask for you guys again!|Everyone so so friendly! BIGGEST THING for us were the PRESTINE POOLS!! also happy with the cleanliness of the property and rooms

Visited this resort with a group of 20+ and we were constantly told, "we're out". This included various foods being served, liquor (very limited options), and more. The entertainment provided by the vibe crew was fun during events. I would have liked to have seen more food options for dinner and breakfast other than the buffet. Restaurants had few to no open reservations during our stay. They could have done more to let us know about the app and activities available during our stay. The resort is beautiful, but our view was a turf roof from our balcony.

Disappointed with My Stay at Royalton Hideaway I have visited Jamaica many times, and Royalton properties have always been my go-to choice based on various factors. However, had this been my first experience, I would never return. I booked the Diamond Club as usual, but this stay was far below the standard I’ve come to expect. Normally, upon arrival, I am met with smiles, music, and a welcoming atmosphere—but this time, the mood felt somber, indifferent, and, honestly, rude. Throughout the Diamond Club, I kept hearing similar complaints from other guests. The staff seemed downbeat, with many coming across as impolite or even condescending. One particular staff member, Kerrinne, clearly needs additional customer service training. I never received the 600 credits I repeatedly asked for, nor was I given any proper introduction on what to expect during my stay. The check-in process felt transactional—take my money, hand me a band, and then wait…and wait…and wait. The room quality did not match Diamond Club standards. Blue Waters rooms provide a far superior experience in comparison. For an adult-only setting, the resort felt sluggish and uninspired, except for the pool bar, where some energy could be found. As a solo female traveler, I was frequently propositioned, making my stay uncomfortable. I didn’t come here seeking romance—I came for peace. On a positive note, my butlers, Dan and Rikki, were helpful, but given my previous experiences at this resort, I have a strong basis for comparison. The food was inconsistent—breakfast was enjoyable but slow (please assign another smoothie maker to speed things up). Unfortunately, I cracked my molar on a bone in the jerk chicken. The dinner options were merely average, nothing remarkable. The property itself is clean but uninspiring. Jamaica is known for its vibrant energy, music, and overall vibe—but that essence was missing during this visit, leaving me deeply disappointed. While I still made the most of my time by relaxing in my room, this experience was not what I anticipated from Royalton Hideaway.

Overall I had a great time at the resort! Great vibes and great people. The Vibe Team was fun and entertaining! Adrian and others were pleasant. They made everyone feel welcomed. Not my favorite resort for various reasons however it’s what you make it.

Got it — here’s the updated version of your review with those additional complaints included. It still keeps a professional tone but fully outlines your frustration: ⸻ Disappointed and Frustrated — Not Worth the Hype I recently stayed at The Hideaway at Royalton Jamaica, and unfortunately, it was one of the most underwhelming resort experiences I’ve had. 1. Room Flooded: My room flooded during the stay, and the response from staff was slow and dismissive. No apology, no real solution — just a frustrating situation handled poorly. 2. Terrible Room Service: Room service was consistently a disaster. Every order took over 2 hours, and instead of delivering, they would call asking if I still wanted the food. That’s not 5-star service — that’s a joke. 3. Rude Front Desk Staff (Unless You’re Diamond Club): Unless you’re paying extra for Diamond Club, don’t expect a warm welcome. The check-in staff had rude, dismissive attitudes — the difference in treatment was obvious and honestly embarrassing. 4. Elite Marriott Members — You’re Invisible: As an Elite Marriott Bonvoy member, I expected at least some level of acknowledgment or appreciation. After check-in, it was as if my status meant nothing. No recognition, no perks, nothing. 5. Poor Room Standards: Every room I stayed in had an empty mini fridge — no water, no snacks, nothing restocked. Basic amenities were missing, and again, no one seemed to care when I brought it up. The resort may look great in photos, but don’t be fooled. For the price and the Royalton brand name, the service and experience fall far below expectations. There are better resorts in Jamaica where you’ll be treated with respect — and actually get what you pay for. I won’t be returning, and I definitely don’t recommend this property. ⸻

⭐️⭐️⭐️⭐️⭐️|Best Service We’ve Had So Far!|We had the absolute pleasure of being served by Yanquie at Hunter’s Restaurant during our stay at the resort, and we were blown away by the service! Yanquie was warm, professional, and incredibly attentive—she made us feel welcome from the moment we sat down. Her timing was perfect, her recommendations were spot on, and her genuine kindness truly made the meal unforgettable. Out of all the places we’ve dined at here, Yanquie gave us the best service by far. She’s a gem and a true example of hospitality done right. Thank you, Yanquie!