Royalton Hideaway Blue Waters, An Autograph Collection All-Inclusive Resort - Adults Only

Room was lovely, great view, clean nice and cool. Service was fairly slow but good. All staff were friendly. I was amazed how they remembered our names. Nice personal touch. Travis the water aerobics was great. The entertainments team fantastic especially Jagwar. Brandon in the Indian was so friendly his service was top notch. Daniel round the pool was always helpful and friendly. Always smiling. Our butlers Imran and Brian were great saw more of Imran he checked in on us regularly if we needed anything. Sorted out bookings for dinner. Have us daily entertainment plans via WhatsApp. So helpful. The value of our holiday was expensive but we imagine most of that was the cost of the flights. All in all we had a fabulous holiday very relaxing.

10 Family's went for our sons wedding there. The staff went above and beyond to make sure it was a very memorable experience. The resort itself is very nice. The food is definitely decided by an individuals own palate. I personally enjoyed most of my meals. The entertainment VIBE Team did a great job daily. We had butler's because we opted for Diamond Club and could not have been luckier to have met 3 of the nicest men in Jamaica. I would recommend anyone considering a stay here to absolutely do so.

My stay at this resort has been extremely disappointing. The only highlight of the trip was the incredible tour through Prime — especially our guide, Jahee. He was knowledgeable, friendly, and went above and beyond to make that part of our vacation special. Unfortunately, everything else was a letdown. The front desk staff was rude and dismissive, and maintenance issues were never handled in a timely manner. Our outlets didn’t work for an entire day, leaving us unable to dry our hair or get ready. Because of this, we missed our dinner reservation — and no one offered any apology or accommodation. When we tried to rebook the next day, we were told we couldn’t because we didn’t have the app. It felt like they were more interested in making excuses than helping guests. The pool bar staff was rude, room service was painfully slow, and one night our food never came at all. The shower flooded after just a short use, and it took ages to get any response from maintenance. The spa experience was the final straw. We scheduled a 60-minute massage and waited at the resort all day for this appointment, only to arrive and find out they had booked us for 25 minutes instead. There was no apology, no effort to make it right, and the overall environment was unprofessional and poorly run. Honestly, the spa should be shut down until it’s properly managed. To be fair, the food itself was good, and the male staff members we encountered were kind and respectful. But good food isn’t enough to make up for how poorly everything else was handled. I leave tomorrow, and honestly, I can’t leave soon enough. This resort needs serious improvements in customer service, communication, maintenance, and spa operations. I would not recommend staying here in its current state.

My husband spent a week here on the Hideaway side for our 15 year wedding anniversary and we loved it! We were on the last flight out before Sangster airport closed as Hurricane Melissa approached, we got out just in time but feel terrible about how the storm devastated the country. We learned a lot about Jamaican culture while we were there, spoke with many hotel employees and locals and genuinely appreciate the people we met.|The resort is just beautiful, very clean and the staff was amazing. The staff at the bars, restaurants, buffet, gardners, security guards, cleaning crew, reception employees, everyone was friendly and kind, greeting us with smiles and very quick on the service. |The food was delicious at the buffet and the à la carte restaurants (we went to Zen, Armadillo, Calypso and Taj twice). |The drinks were incredible, at all the bars.|The beach was breathtaking and soooo warm! We became friends with some of the beach vendors, very nice people. |We even had some fun at the waterslides and lazy river!|We enjoyed some of the poolside and nightly entertainment, there were some really good shows! The Vibe team is awesome!|We used both gyms on family side and Hideaway side, super clean and had everything we needed to maintain our active routines on vaca.|The room was perfect (607) we had a really great view of the pools and ocean! Very clean and minibar restocked daily.|We definitely recommend and would go back in a heartbeat, maybe with our kids on the family side next time!|It was a truly wonderful vacation and we are so sad it was severely damaged by the storm. We hope Jamaica gets all the help they need to rebuild and be stronger than ever.

Went to enjoy a relaxing getaway with my expecting wife. (Just needed a place to unplug and reset from life) Our package included access to a "butler service", which may have been the best part of the whole experience. We had 2 amazing gentleman, Demar and Dan, who we were able to communicate with through an app. We tried not to bother them too much but they made all of our dinner reservations, updated us daily on whatever events would be happening, brought us requested food and drinks whenever we were feeling too lazy to get them, turn down services... the works. On our last night, they snuck into our suite after escorting us to dinner and filled it with balloons and romantic lighting to congratulate us on the upcoming birth of our new child. The food, drink, and events were of course outstanding but Demar and Dan were really the highlight of our trip. Can't thank them enough and I hope this review encourages people to seek them out if they plan on staying at the Royalton Blue Waters.

3 Nights 4 days for $1,452. Booked in a year advance. Great price. I gave it 4 stars because of the service we received when we got to the resort. We arrived at 4 and the jerk hut close at 5 the guy working it had an attitude we was trying to get food. Also the swim up bar was closing up and they didn’t want to serve us. We didn’t know at the time that they close at those times. The next day was great and so forth. The room was very nice. I gave it 4 stars because the shower knob wasn’t keeping the shower on. Called maintenance to fix the problem. It didn’t help. No biggie. The knob wasn’t working. Other than those 2 issues it was great. I recommend it to anyone.

Added update 13 September 2025 went to steak house again for last night meal once again seriously the food was outstanding including fabulous customer service skills from Shevelle hunter at steak house team leader . Made sure I was well looked after again including make sure all my needs meet . Outstanding and fully enjoy food . I came to this hotel following me being ill at RIU TROPICAL BAY . I wish I booked here in first place . The outstanding service been amazing from when I arrived Thursday 11 September 2025. From the moment I walked in the service has been amazing , food been amazing too entertaining and I had a laugh . It’s made up for fours where I was unwell due to RIU tropical bay . The bulter services outstanding they she helpful and willing to go out of their way too please guests . Both restaurants I attended defo 5 star class . It’s was my birthday today and what my bulter did this evening up on me returning too my room was she emotional and lovely didn’t expect it . The weather been great too and 99 % of staff been outstanding. The hotel in my view defo up in respect of 5 start class . My room outstanding. When I got checked the agent was so caring to me when I explained what happened too me perior to coming she was so amazing . Oh kitchen they been great with me making sure I don’t become ill again they couldn’t do anything else outstanding. I read some of review people put on this hotel I TOTALLY DISAGREE WITH THEM THIS HOTEL FANATIC AND SERIOUSLY SERVICE 5 star class Only 2 not so great one rude member of staff when I came in to hotel asked her to help me she wouldn’t 2 no jerk chicken today

Disappointed with The Hideaway at Royalton Negril I recently returned to The Hideaway at Royalton Negril in 2025 for my cousin’s wedding, after having an amazing experience here back in 2022 — I even made a YouTube video about it on my channel IAmDecinta. Whom received a lot of attention. Sadly, this time around was a complete disappointment. From the moment we arrived, the energy was completely different. The staff didn’t seem happy or motivated, and after speaking with a few of them, I understood why — they’re underpaid and frustrated. It really shows in the quality of service and overall mood of the resort. On top of that, staff constantly asked for tips, which made things uncomfortable and awkward. Most of the restaurants were closed, and the few that were open had very limited menus — many items listed weren’t even available. I understand it’s the off-season, but this level of unavailability is unacceptable for a resort in this price range. The food that was available was mediocre at best. The rooms were terrible — they smelled like mildew, our shower had standing water, and the toilet barely flushed. It honestly felt like zero effort was being made to maintain the rooms. While renovations are currently happening (which are much needed), guests shouldn’t have to pay full price to stay in such poor conditions. The only positive I can mention is that the property itself is well-kept — the landscaping and grounds are beautiful and clean. But that alone doesn’t make up for the overall decline in quality and service. I left feeling extremely disappointed and disheartened. I will never return to this resort and cannot recommend it to anyone. I see now why so many of the recent reviews have been so negative — they’re absolutely accurate. If you’re planning a trip to Jamaica, I would stick to the Montego Bay side of the island — the people there seem happier, and overall, it was such a better experience. For more about my travel stays and honest reviews, check out my YouTube channel IAmDecinta.