Hideaway at Royalton Blue Waters, An Autograph Collection All-Inclusive Resort - Adults Only

Hideaway at Royalton Blue Waters review |We just finished a week at this resort.|We loved the property! The grounds are well maintained with an abundance of sun loungers, chairs, sunbeds all over the sister properties. We preferred the adult only side on hideaway but the Royalton side is perfect for families. Entertainment was great! Buffet was large. Staff were wonderful! I met one or two grumpy ones but 99% of the staff are excellent. Desmond, DJ Slim, Cosmar, Raymond, Moya, Maxwell, The entire vibe team especially: dj slim, Britney, Zaria, Andre|All deserve praise for doing a good job!|The room was clean, cozy, and modern. Housekeeping kept it clean around the clock on the 7th floor of hideaway. |Our standard room facing the back of the resort was very small, but had a huge balcony.The room service and 12 restaurants was awesome for variety of food. I heard other guest complaining about food options but I really think if you can plan ahead and make your reservations based on menus you like there shouldn’t be a problem. The buffet is always there too. There’s always something you can eat. The food could use a little more flavour at times but overall nothing was gross. |We relied on the coffee shops a lot for quick bites of sandwich or fruit. Coffees were incredible so many choices of latte, ice cream, tea, smoothies. ||The BEST part of this resort is the beach and pools are 10/10 perfection! Which is my number one thing for a good vacation! |overall I’d give this resort a 8.5/10 ||Areas for improvement: better app and reservation system, better clarity navigating services. I honestly think they need a paper welcome package to provide hotel details. As well as the option to reserve your restaurants verbally without the app. There were many older guests a lot of people prefer not being on their phones on holiday. That app was glitchy. Provide the QR code at least for the webpage in the room as well as. A paper with all restaurant hours, a map with a legend of all amenities within room category, and list of numbers to contact for various needs around property would be nice in room. I was disappointed that the private island was reserved for diamond club members but I guess you can’t have the whole resort trying to squeeze on there. ||Overall would recommend!

Hands down, the BEST vacay of my life!! The staff were so friendly and accommodating throughout the resort from check-in to check out ! The beach was top notch, soft sand, gentle surf, very swimmable! Staff was on the beach early every morning taking away the seaweed from high tide overnight. The rooms, restaurants, restrooms, pools, and lounges were all very clean. The food and drinks were on point! Thoroughly enjoyed the drinks and bar staff! The bed was superior!! 11/10 stay!! I can't wait to return!

Beautiful place! My only complaint so far is that the AC in the room doesn't seem to work. My wife has mentioned it to staff a few times, but it's still too hot in the room. There was even a maintenance cart outside our room for a while, so I was hopeful. Oh well, I don't spend much time in there anyway. It sure would be nice to get a good sleep, though.

Hideway blue water ||We were very sceptical with all the reviews ||I’ve also learned that some resorts pay people to give poor reviews combined with the fact that most people only leave reviews when unhappy.. you can see why such a difference.||I also think going in hurricane or typically low months there is less staff and less of the best staff onsite ||We have stayed at hideaway Royalton riviera last January for a wedding ||We chose hideaway based on that and chose diamond club bluntly for access to the island and the blue Bali type chairs on the beach.||We are not top shelf or butler type people and frankly didn’t really use any of that ||I’m pretty tech savvy and we did pre pay to book our room and thus we could make some reservations for dinner in advance with the app||The staff work very hard and yes we tipped which I think helped.. we noticed many not tipping which was kind of sad ||We also noticed guests being selfish and not careful of the amenities like taking the lazy river rafts out to the ocean and leaving them to blow away.. staff are not going to criticize guests||Food|Ok I see some of the reasons for some of the complaints but not to the level of some of them |We ate with room service first night, salads, burgers and chicken fingers all perfectly delicious but then we tried pizza and lasagna with room service another time and it was a flop.. we ate at Tex Mex a little slow for drinks but otherwise very very tasty, hunter there were a lot of little kids and a loud group of ladies celebrating something so probably impacting my thought but it was only so so.. breakfast at buffet.. lots of choices some i might not consider for breakfast but everyone has own preference.. omelette made as you wish same with fried eggs.. Italian restaurant was zero fault.. we had breakfast a few times and lunch and dinner.. always perfect! Zen was spectacular.. book it first we did wait and have issues with app never spoke to anyone and used the butler but i think if you want it book it the first day.. my only big food complaint was cream was near impossible that get .. gave up and always went to coffee shop and had barely a wait and delicious vanilla latte i discovered on check out day that bar in lobby of hideaway also does vanilla latte..I would call most of the food family style chain restaurant quality but never really bad and you can always get something else.. we also did the romantic dinner on the beach.. it was very pretty ||Weather |We definitely didn’t have the best weather very windy and cloudy but some sun||Rooms |We had a very large room it was a splurge based on watching some YouTube videos it seemed that Hideway rooms are smaller than the blue water side but they are all renovated. My only complaint was the shower I found it small and I didn’t like the way the rainfall shower head was set up but I really think it was minor and just a me thing ||Fridge we did need to request a re stock but once we did it was quick ||Power did go down a few times but only maybe 15 minutes ||Hot water in morning was chilly but before dinner very hot ||Gift shop|There was a special of 2/suncreens for $25 we thought that was a bargain for gift shop tourist spot ||We did experience a little of the missing general manager.. I had a credit from Sunwing that gave us $600 resort credit.. I showed the person at check in but she needed to check with manager and maybe we could email him she’d get back to us.. next morning nothing.. so i had to go back to check in and start again.. then I was sent to guest service to forward the email so they could print and then walk it back to check in.. definitely made me work for it and maybe hoping I’d give up.. I didn’t but I was annoyed with the process and lack of follow up||Spa|I booked the hydrotherapy that comes with the room. I’d give it a 3 .. one the locker didn’t work and the sandals were size small maybe kids then i had a man in the women’s locker room who did get me a locker and a pair of then xl sandals.. I felt very rushed in the sauna and they put another lady in with me which obviously made it cold while she was getting in and rushed me out there were 4 minutes left on the time.. then he watched me go through the cycle and i fell very rushed.. only when I got to hot tub did he finally go away and other ladies didn’t seem to get the same thing I did.. ||I then had a 50 minute massage no time did they say i could do the hydrotherapy though I knew i could from reading mind you after first experience i wasn’t keen anyway. My massage therapist was fantastic.. and lovely

Not worth the money. -My first room: Shower head broken, TV controller not working, Air conditioning not working. Change room tomorrow at 12:00. Next day 12:00, no room. Come back in half hour. Come back, no room. Come back in 20 minutes. Come back no room. Asked manager. He says that this delay was a result of me requesting to switch rooms. -Food: The "gourmet restaurants" are no better than the buffet. Buffet is average, 2.5/5 . Desserts throughout the resort are very disappointing, 1/5. -Entertainment: Not worth watching. Better to watch tiny talent time1/5. -Water Sports: Closed. No water sports other than pool and beach 0/5. -Bars: Out of stock on so many items, especially club soda. 3/5 -Gratuities expected at all times. -DJ "Mr. "Lord Jesus" could use some linguistic training. Music constantly Rap or Hip Hop. 2/5

Rooms are disgusting and so are the public bathrooms! Walls are filthy. Most days our room isn’t serviced until 4pm! One public bathroom has had towels hanging in it for days(3). Our room door sticks and you have to practically kick it in to go inside. They include a coffee machine but no coffee. We had to request towels and toilet paper as they “ran out” to stick our room and just moved onto the next room. The staff at the bars are fun. Most of the staff is ssslllooowww but that’s a Jamaica vibe to be chill. If you are expecting to be waited on hand and foot for the price don’t come here. If you order drinks order multiple by the pool it will be a while before they come back to you again even if you tip them. They advertise this in Montego Bay but it is in Trelawny. The onsite photographers are quite invasive especially when you are by the pool trying to relax. The pool side chairs are sans tables! You have to tip staff to track you down a table or umbrella. Several chairs were broken along with umbrellas and they have run out of towels multiple times throughout our 7 night stay. Definitely not worth the 5k the trip costs. Food was average at best. The jerk hut is delicious. We stayed on the Hideaway side but the restaurants are spread throughout both so you are eating with children even if you paid for the adults only. The buffet is also on the Royalton side so you have to walk over to their buffet.

Front desk staff is not friendly; no one smiled. They lie. Our issue not addressed in a timely manner. It was pushed aside while 15-20 people were being served. We were assigned twin-sized beds after all was said and done. We were unhappy people. One of the bartenders didn't acknowledge me at the bar. When the white girl approached, he immediately asked her for her order. I spoke up to let him know that I was there first. She was still served first because he 'dropped' my order. This was not communicated with me so I reported this to the other bartenders. I recommend that indoor activities should be planned during the day for those who don't hang at the beach. Diamond club representatives were upset when I declined their offer; they went from hot to cold. The drinks were watered down as well as the salad dressing. On a positive note, the food was delicious, most of the staff was friendly and the nightly entertainment was excellent. Overall, I will never return and I will not recommend to family and friends 👎🏾👎🏾

Hello Royalton Trelawny, We stayed at your resort for our Wedding Anniversary from December 22-24th 2024. I must say that we had a superb time. Upon arrival the front desk agent seems like she was forcing herself to smile with us. We payed upon arrival for the room and when asked for a receipt she seemed surprised 😮. Anyways we did not let that stop us . The security at the main gate was very professional 🥰. The restaurant staff always seemed sad. There was a restaurant hostess who we met last year on our first visit she is now serving at the sports bar, she has an excellent personality and seems to love ❤️ her job. The jerk chicken at the beach grill was not well done, it was a big turned off because we had to waste two plates of chicken. At the buffet all the chef seems sad only one woman on our last day smiled with us at the omelet station, I gave her a compliment knowing she was doing a great job and was welcoming. Our housekeeper was very welcoming and also the guest service staff, two lovely young ladies both have Chris at the front of their names. They arranged amenities and a banner for our room, we appreciate it very much because we booked the Diamond Club package last year and didn’t get anything but a banner with unprofessional service. The bed in the room was very cozy and comfortable not to mention the cleanliness of the resort. The hotel didn’t seem busy and most of the staff looked carefree chatting loudly with each other in guest areas especially at the beach bars and grills. On our last day the front desk contacted us multiple times before 12:00 about leaving the room for check out 😮…….Apart from the negative things we had a great time. Thank you for the delicious meals👍… PS….Not sure if we will return next year ….not because of the negative things but to try another resort.