Hideaway Gainesville

Wow. I’ve had such a tremendous experience with Hideaway Gainesville. You will not find a more attentive and caring staff. They were so diligent in informing me about everything to hideaway. From a walkthrough of the amentities to sitting down and going through line by line everything that the lease entails, Hideaway has gone above and beyond for me and I believe this is an experience that will happen for any resident. During my time signing up with Hideaway, I had the pleasure of meeting Melissa. Melissa is a perfect example of what excellent service is. She went above and beyond in making sure I had the most pleasant experience. She will talk to you, and actually cares. She is also full of plenty of amazing stories! I am extremely happy with the service I’ve received from Hideaway. Allie and Jonathan are also tremendous assets to the complex, and will stay on the phone with you until you are satisfied. If you decide to come to Hideaway Gainesville, it will be a great decision.

***POTENTIAL RENTERS BEWARE, PLEASE READ - DO NOT RENT FROM HIDEAWAY GAINESVILLE*** I lived at Hideaway from 2021-2023. During this time there were multiple instances where we were charged extra fees over minor circumstances, maintenance workers would claim we were smoking inside, and at one point a maintenance worker barged into the bathroom I was using after knocking and asking if anyone was inside. The bugs and lack of urgency for necessary maintenance (see the photo of the damaged stairs attached - not fixed for months after being notified) notwithstanding, the most egregious offense from this complex was their refusal of accountability. On May 25, 2023, I rushed home after being called by my roommates in a panic, stating that our apartment was flooding. When I walked through the door I found that the floor was covered in about 2-3 inches of water, with more water pouring in from the apartment above ours (Building 3, Apartment 14). Apparently, a maintenance employee (the same one who barged into my bathroom) working on the water heater upstairs forgot to attach one side of the hose, causing water to not only flood the apartment he was working in, but ours below it. This left our belongings damaged and unfunctional in some cases. You can see the damages in the videos and photos below. The light fixtures held water for at least another month, and we were completely without fire alarms as the water had passed through any fixtures attached to the ceiling. The very maintenance worker who caused all of this had this to say: "it happens." When we tried to get them to reimburse us for the damages, we were told that the insurance company they use does not account for mistakes made by maintenance workers. Over $1,200 worth of damages were sustained and after two years we have not heard anything since moving out. I am tempted to take legal action if this is not resolved. Hideaway is not deserving of your money and your chances to find clean living areas are much higher elsewhere.

Rented for two years here, worse service ever received and the dirtiest apartment we've experiences. between 1st and 2nd year, decided to move to upgrade apartment with hopes it was nicer. We were charged over $300 in cleaning fees that were not warranted and moved into an apartment that was dirtier than the one we were just charged $300 for cleaning. there's no way the new apartment was cleaned prior to moving in and it was vacant. even the microwave was dirty with food and paint on the floor. Upon moving out this year, we were charge over $100 x4 for each resident for the same dirtiness that we moved into. the photos they sited were the same or worse condition than the photos we took at move in. We did the appropriate appeal process and were denied because we 'did not document any damage upon move it'. We had photos and talked with the office but I guess it wasn't documented on the correct form. There are so many cleaner and nicer apartments with better amenities. Beware!!!! Don't choose Hideaway!!!!

My sister and I have been living here since May and we absolutely love it and we recently renewed for next year! I highly recommend living here and if you decide to come take a tour do yourself a favor and ask for Donovan. Every time we go to pick up a package or go to an event at the front, Donovan is wearing a smile and goes out of his way to ask every resident how they are doing. Everyone that works at the front has been so kind and helpful to us and we enjoy knowing that if there is a problem that they will help get it solved.

The words to talk about this place are insurmountable. From the moment, I toured the place to two years later. Everyone in the leasing office treats me with so much love and care. Very accommodating to my needs, requests, etc. The amenities such as study rooms, gyms, and seasonal activities are just a bonus to be honest. If you need an affordable, cozy place to stay during this journey of yours in Gainesville, Hideaway is the only decision. And I will always vouch for that! Shoutout to Mikayla, Glennette, Melissa, Sydney, Donovan, Ally, Ty, Joey/Anthony and E. If you ever get the pleasure of meeting them, they’re the sweetest and will make you feel seen.

I recently visited a friend who just moved into Hideaway Gainesville and had an extremely frustrating experience. There are no visible signs anywhere warning guests where they can or cannot park. I parked near their apartment for just two hours and came back to find my car immobilized with a boot and had to pay $80. (Total of 160$ for two hours parking) read below. Even worse, my friend also got booted, despite being a new resident who had already received their parking sticker but hadn’t had the chance to place it yet. There was no grace period or leniency and still no signage in the lot to indicate where residents or guests are supposed to park. When we tried reaching out to management to explain the situation, there was no real help, we were simply told to “park in the guest area,” which is tucked away by the leasing office and not clearly marked for visitors. If you live here, be prepared to warn every single guest in advance, because the property offers zero signage, no flexibility, and very aggressive parking enforcement. It genuinely feels more like a setup to fine people than a place trying to welcome new residents. And again, the place i parked in had no signs that it’s reserved or that we shouldn’t park there or anything. I just found 5 cars next to each other booted at the same time.

I live in probably the cheapest apartment available, but that has no effect on the functionality of the apartment nor the response of maintenance. In full transparency, when I first moved in, my kitchen light did not work and within 48 hours of submitting the work order it was not only fixed, but also updated. Hideaway was more than happy to move myself and my roommate around before move-in day everytime I went to them with a new roommate request so that we could all be together. The front office staff and maintenance have been friendly and professional. I truly don't have any real complaints. There are even 2 different bus routes that go to the UF campus from here. I love my apartment! Oh, and the walls are VERY well soundproofed. Which was a very welcome surprise since one of my roommates loves blasting music. Even with her speaker on full volume, I can't hear anything.

Move in was very organized and quick getting keys and staff was very friendly and helpful. However when actually got to apartment the touch ups from last year were awful. Shower enclosure was painted and chipping to reveal rust and damage to the enclosure. Will be submitting a maintenance request for this. Furniture was definitely seasoned but I get it. It’s a college student housing. Amenities are great.