Scarlett M.
Yelp
Incredibly unprofessional, lacking of moral values & accountability for unethical behavior. A family member passed away that lived in this building, and they disposed of all of their personal belongings before the lease was over, and without any notice to the family/next of kin. We had spent hours cleaning out the apartment to make sure everything was moved out before the lease was up at the end of the month. When we went to pick up the last load of personal items and officially turn the keys back over to the management office (5 days early from when the lease was contractually set to end and paid for) we found out that EVERYTHING had been thrown away and the locks were changed on us. Again, BEFORE the lease was over, and was still paid for in full through the end of the month. Every last item we had of our late loved one was gone (except for the 50 inch flat screen TV that the maintenance team conveniently decided to keep, of course)Their response to illegally disposing of personal items before lease maturity and before the keys had been turned back over to them? Pointing blame on us, the grieving family.. real classy, huh. They claimed that we had told the leasing office they were cleared to dispose of belongings, which never happened. (they were also well aware that we had been working to clean out the apartment all weekend prior, lived locally, and are just a phone call away at any sign of uncertainty on if we were finished or not). To make matters worse, the leasing office "manager" - Adeleine- was wildly insensitive, and wouldn't accept accountability for her actions. Felt like talking to a brick wall. We then requested her managers contact information, Chris Jagger, and of course, he wont return any of our calls/emails either. Everybody that works for this apartment complex should be ASAHAMED of their behavior. The AUDACITY to cast blame onto a grieving family because of your mistake is sickening. This was somebody's son/brother/best friend/boyfriend that has passed away.. and the apartment complex carelessly threw everything down the garbage shoot in hopes of flipping the apartment over early to a new tenant to make an extra buck. If you want to live in an apartment building that has zero moral compass, doesn't care about the well being of their tenants, and are a wildly insensitive bunch with a sprinkle of illegal business practices, then this is the place for you!