Hillhaven Holiday Apartments

Stayed here recently, hate to admit it but receptionist was acting like a condescending princess. On the website the room we booked definitely looked a lot more modern and clean so walking into dirty floors, mirrors and carpet was very disappointing. However view was nice rate the stay 2/10

Stayed in room 29 just recently. The location was perfect, the rooms were very clean.|The only thing lacking was no fans or Aircon in the unit. With the mountain blocking the breeze was pretty hot inside unit.

I booked a “standard two-bedroom apartment with ocean view” on booking.com - the photos showed generous balconies facing NNE with direct views to the beach & ocean. Upon arrival we were shown to a rear unit 32 with a small balcony facing WNW with a small distant ocean view over adjoining properties. The photos provided on the listing did not accurately portray the accommodation that I was provided on my arrival. Upon enquiry, after some discussion, we were provided front unit 5 which is exactly as per the photos. The managers appeared to indicate this was a usually a higher priced unit! The complex is in a fabulous situation for walkers - some inclines and 2 flights of steps involved for unit 5 - there is a lift to higher units. The balcony of unit 5 is narrow but adequate. Curiously I could not detect any air-conditioning nor heating unit in #5, I could see AC units on balcony if some other units. Overall, I would happily stay again, but I would be very careful to ensure I was booking a unit that matched the my expectations.

Great location, great hosts. Very close to the beach. Easy walk to shops and cafés. Good value.

Booked a room at this hotel 4 months ago for a wedding. Was told 4 weeks prior to the check-in date that the room was undergoing a renovation and they cancelled my booking. Failed to respond to further messages to assist me resolve the issue. I am now out of pocket twice as much as my original booking to re-book elsewhere during school holiday season. Horrible service and will not be recommending this place to anyone.

Brilliant views and great location. Very tight parking spaces. We couldn't fit our 6 seater hire car and while there are a few public spaces outside the apartments, if you leave , the space would be gone which meant driving around to find a carpark, then moving the car once a space became available. Building is dated, and parts, like the lift and concrete covered area outside each apartment, are quite grubby and run down. The lift was very slow, rattled, and did not smell good, but it did provide some entertaining discussion on the possible source of the smell. What really put us off were the number of decent sized cockroaches at the back door in the covered concrete area that also found their way inside. Serious bug treatment needed before we'd go back!|Pity, when the views are so stunning. Apartment itself was pretty good, for a budget price. No extras, so you need to set up with basics, even salt and pepper. Great having a laundry, but the drier was very loud and rattly and probably needs checking.| Building in general needs some TlC.||

Spent 5nts here in the lead up to our wedding and it was amazing. Perfect location and speccy views. Great layout of the room, spacious, and everything you need. Easy check in/ out process and nothing was a drama. Saw whales every day and it was the best spot on the hill to do that. One thing to note would be the shower going cold within 2mins, but that was minor in comparison to all the positives. We’ll be back again and again! :)

We stayed in Unit 29, and it was not a good experience. The room was old, outdated, and very different from the photos online. It was also unclean with dead bugs everywhere. The car park design was impractical—I couldn’t fit my car, and someone else even took our spot 😡.Noise insulation was poor, making it hard to relax. The view was great, but we had weather. Some photos for your reference.