Hilton at Resorts World Bimini

We had a really bad experience with this resort. We came in with a boat load of folks around 11 am and most were able to check into their rooms without issue. They told us we had to wait til 3, then 4, then 5. At around 430 I spoke with the manager and was able to check in. Great finally! Then we found out they don't have half the amenities they advertised. They also told me they would see about a late check out a couple days later and told me to speak to a specific manager which I did and he denied my request to check out late. So we had to haul our shit all over the island for 5 hours while we wait to be able to board the ship to take us away from this nightmare. One hand doesn't know what the other is doing, they do nothing to support the island other than providing jobs for some locals. And their prices are INSANE. The people here are very warm and friendly but the first encounter I had with a receptionist was terrible. I had to wait in line for 45 minutes for her to tell me I wasn't able to check in for another 5 hours. The whole process is shady for a Hilton. If a boat is bringing your guests at a certain time and taking them at a certain time, you should be more accommodating to them. Especially after they spend thousands in your resort in the few days they are there.

This was hands down the worst hotel experience we’ve ever had. The main reason we booked this place was for the access to Resorts World Beach, but when we checked in, we were told it would be closed to hotel guests on both Friday and Saturday because of Virgin cruise visitors. Our stay was from Thursday to Sunday, so that basically meant we had access to the beach for one day only. At check-in, we were also told our room wasn’t ready at the standard time due to a large number of spring breakers checking out. We figured we’d wait by the pool and relax, but that was a disaster too, overflowing trash, loud partying, and just a generally gross vibe. When we finally got our room, it had dirty windows and trash on the balcony. The hallways leading to the room felt just as bad, unclean, full of open rooms still waiting to be cleaned. It honestly felt more like a college dorm after a party weekend than a hotel. We complained about the late check-in and got free breakfast, which normally costs around $72 for two people, which is crazy. But even that felt like a ripoff. The breakfast selection was minimal and absolutely not worth the price. They offered coffee, and when we asked for cappuccinos, we were told that was extra. No one gave us any information at check-in, no guidance on luggage storage while waiting for our room, no directions to the room, and no general info about the hotel or what it offers. We weren’t even told how to get to the beach or what alternatives there were since we were denied access most of the time. We were supposed to stay four nights but ended up leaving after one, it was that bad. The hotel advertises multiple restaurants, but most were closed. Basically, there was a sushi spot and some bar food, and that was it unless you rented a golf cart and left the resort, and even then, options are limited. The whole place feels abandoned in the evenings, no atmosphere, no entertainment, nothing going on. It just feels like people show up to realize there is nothing to do. We booked through Hilton using points and were lucky to be able to cut our trip short, but it still took hours to sort it out. The hotel claimed they’re no longer part of Hilton, even though we booked through Hilton and the bill still says Hilton, so there was just total confusion. Thankfully, Hilton helped us out, but this place absolutely does not live up to their standards. If Hilton has really pulled out, they need to make sure the branding is removed everywhere, because right now, it’s misleading.

ZERO STARS! Extraordinarily rude staff accompanied by very dirty interiors and no customer service met. I went to the casino with guests and was treated so poorly, I won't return with them. I told the rude lady I just needed a glass of water twice and she refused to serve me because she said she needed me to be playing. I'm not physically able to gamble so I'm with company and I was treated with absolutely no respect. Read your reviews. You should treat your guests better. In the past years, there was no issue. My company was there to spend money and have a good time and I had no problem getting a drink of water. This young lady with glasses couldn't help but be rude to me in front of my guests and I asked her twice, politely. This is the first time I have ever been on Hilton property and was denied water. Water. I was in need as it is hot in May and I asked a second time and I was refused a cup of water. This is not Hilton quality and it needs serious overhaul. Air b n b until you get all your manners in order for me and ALL my guests!!! Shame on you.

Terrible Experience, not worth the price I had an awful stay at the Hilton at Resorts World Bimini. The service was extremely poor—staff were rude and unhelpful, and it felt like guests were treated more like a burden than customers. On top of that, everything is outrageously overpriced, and there are hidden fees everywhere that no one warns you about until it’s time to pay. What was supposed to be a relaxing getaway turned into a frustrating experience. I do not recommend this place to anyone. You’re better off staying elsewhere.

Enjoyed our stay in Bimini. The resort was nice for the most part. However we did spend two nights without A/C . Unlike our hotter than hell room the pool was freezing. However I’m sure would feel amazing during the summer. The 360 beach club was a cool experience but if you go during the off season they close at like 2:00 which was very disappointing. The staff did a fantastic job during our stay. All and all a good experience but short of a 5 star.

We’ve visited this resort multiple times and were hopeful each time that the experience would improve, but sadly, this stay was the most frustrating yet — and likely our last. From the moment we arrived, things went downhill. The website clearly states check-in is at 4 PM, but we were repeatedly told, “Your room should be ready by 5.” That vague timeline dragged on all day. Despite having a special-needs child who was struggling with the transition and desperately needing a place to decompress, we were denied any sort of accommodation, even after offering to pay extra for early access. We also requested a simple text notification when the room was ready — again, denied. Customer service here is nonexistent. Staff are generally unmotivated, which likely stems from the resort’s automatic 20% gratuity. There’s no urgency, no attentiveness, and unfortunately, no compassion. You feel more like a number than a valued guest. Transportation around the resort is another pain point. The trams take ages, and while the drivers are kind, they don’t communicate their routes — so guests are constantly confused about where they’re going and whether to hop on or off. When we finally got into our room (after 5 PM), we were hit with yet another letdown — no partial ocean view as promised. The TV didn’t work for two days. The light switches are a confusing mess and unmarked. One night we unknowingly went without AC because we didn’t realize there was a master switch hidden somewhere. The bathroom had no body wash, and overall cleanliness and setup were clearly rushed. Dining was just as inconsistent. We went to Tide based on the online menu to get pizza for our kids, only to be told they don’t serve pizza anymore. When we said we’d have to leave, the server suddenly said, “Oh, we do have pizza.” This kind of miscommunication was constant throughout the stay. Even the restaurant hours listed online were incorrect. And forget any perks from upgrading to premium ferry seating with Balearia. You’ll just arrive faster… to wait around in sweaty boat clothes while the hotel stonewalls everyone until 5 PM. There’s no real VIP option or elevated service, even for return guests willing to pay for it. We tried to request a late checkout — again, willing to pay — and were turned down without flexibility. This property could be amazing. The location is beautiful, and the resort has so much untapped potential. But operational inefficiency, disorganized systems, and an undertrained, under-motivated staff make for a deeply disappointing experience. As a former Hilton employee and hospitality consultant, it’s hard to watch this brand fall so far below expectations. We booked during a Cyber Deal, and frankly, that’s the only way this stay felt remotely acceptable. At full price, this resort is absolutely not worth it. Hilton, you have work to do — and Bimini deserves better.

I agree with the overall 4 star rating of this hotel. The hotel was nice but it was the little details that need some attention. There’s an overflowing grease trap right in front of the hotel that we parked our golf cart in by accident. It smelled horrid after having to drive thru the grease puddle to get back out. The AC wouldn’t go below 71 the entire stay. Pools are not heated so we paid a $45+VAT resort fee for no reason, nobody was using the pools at all. The tv was just plugged into the wall with the wires exposed. The water pressure in the shower was non existent. It was barely dripping out but I didn’t want to change rooms after having unpacked everything. Aside from that, the stay was mostly enjoyable. The beds are comfortable, great views and friendly and accommodating staff. Would definitely go back in the summertime.

We had visited a couple of times in the past and it was enjoyable. This time it had a very different vibe! It seems the cruise ships have taken over the island…and certainly the Hilton and its beach club. When we arrived, our room was not ready and we had to store our luggage. There wasn’t anyplace to change, there weren’t any towels available to us so that we could go to the pool or beach club. We actually had to buy towels at the shop for $30 a piece. When booking, it was never told to us that we would not be able to use the beach club one of the days as it was reserved for Virgin cruise ship. Therefore we were left to our own and had to find a place to accommodate our 12 people. We didn’t use the pool at the hotel because the water is freezing and there isn’t a lot of seating. The hotel clientele actually felt like a cruise ship atmosphere. The food at the beach club was less than mediocre, filled with flies, stray cats, even a dirty bandaid and dirty pool. When we entered our room it was 78 degrees and we had to eventually move. Then we moved to a hallway a mile away that reeked of pot. When we checked out they told us they wouldn’t have room for our luggage to hold for the day. Each of our 12 guests also were given different info and accommodations. There is so much potential but Hilton was not accommodating at all. The customer service was awful. They should be very clear about the accommodations and limitations on their property prior to arrival. Not good business!