Hilton at Resorts World Bimini

We had a really bad experience with this resort. We came in with a boat load of folks around 11 am and most were able to check into their rooms without issue. They told us we had to wait til 3, then 4, then 5. At around 430 I spoke with the manager and was able to check in. Great finally! Then we found out they don't have half the amenities they advertised. They also told me they would see about a late check out a couple days later and told me to speak to a specific manager which I did and he denied my request to check out late. So we had to haul our shit all over the island for 5 hours while we wait to be able to board the ship to take us away from this nightmare. One hand doesn't know what the other is doing, they do nothing to support the island other than providing jobs for some locals. And their prices are INSANE. The people here are very warm and friendly but the first encounter I had with a receptionist was terrible. I had to wait in line for 45 minutes for her to tell me I wasn't able to check in for another 5 hours. The whole process is shady for a Hilton. If a boat is bringing your guests at a certain time and taking them at a certain time, you should be more accommodating to them. Especially after they spend thousands in your resort in the few days they are there.

ZERO STARS! Extraordinarily rude staff accompanied by very dirty interiors and no customer service met. I went to the casino with guests and was treated so poorly, I won't return with them. I told the rude lady I just needed a glass of water twice and she refused to serve me because she said she needed me to be playing. I'm not physically able to gamble so I'm with company and I was treated with absolutely no respect. Read your reviews. You should treat your guests better. In the past years, there was no issue. My company was there to spend money and have a good time and I had no problem getting a drink of water. This young lady with glasses couldn't help but be rude to me in front of my guests and I asked her twice, politely. This is the first time I have ever been on Hilton property and was denied water. Water. I was in need as it is hot in May and I asked a second time and I was refused a cup of water. This is not Hilton quality and it needs serious overhaul. Air b n b until you get all your manners in order for me and ALL my guests!!! Shame on you.

We were only here for a day pass, so I can say nothing about the rooms or the rates. We had our catamaran and took a dinghy to the resort. It was $40 for a day pass, and since it was windy, there wasn't much we could do on the island. I love pools, so this was a great way to spend the day with my husband. The infinity pool was chilly, but absolutely beautiful views. Below, I enjoyed swimming the whole length of the pool, except the private zone and bar area. We had lunch in the lobby area and enjoyed pizza and a Caesar salad. Would definitely go again.

This was hands down the worst hotel experience we’ve ever had. The main reason we booked this place was for the access to Resorts World Beach, but when we checked in, we were told it would be closed to hotel guests on both Friday and Saturday because of Virgin cruise visitors. Our stay was from Thursday to Sunday, so that basically meant we had access to the beach for one day only. At check-in, we were also told our room wasn’t ready at the standard time due to a large number of spring breakers checking out. We figured we’d wait by the pool and relax, but that was a disaster too, overflowing trash, loud partying, and just a generally gross vibe. When we finally got our room, it had dirty windows and trash on the balcony. The hallways leading to the room felt just as bad, unclean, full of open rooms still waiting to be cleaned. It honestly felt more like a college dorm after a party weekend than a hotel. We complained about the late check-in and got free breakfast, which normally costs around $72 for two people, which is crazy. But even that felt like a ripoff. The breakfast selection was minimal and absolutely not worth the price. They offered coffee, and when we asked for cappuccinos, we were told that was extra. No one gave us any information at check-in, no guidance on luggage storage while waiting for our room, no directions to the room, and no general info about the hotel or what it offers. We weren’t even told how to get to the beach or what alternatives there were since we were denied access most of the time. We were supposed to stay four nights but ended up leaving after one, it was that bad. The hotel advertises multiple restaurants, but most were closed. Basically, there was a sushi spot and some bar food, and that was it unless you rented a golf cart and left the resort, and even then, options are limited. The whole place feels abandoned in the evenings, no atmosphere, no entertainment, nothing going on. It just feels like people show up to realize there is nothing to do. We booked through Hilton using points and were lucky to be able to cut our trip short, but it still took hours to sort it out. The hotel claimed they’re no longer part of Hilton, even though we booked through Hilton and the bill still says Hilton, so there was just total confusion. Thankfully, Hilton helped us out, but this place absolutely does not live up to their standards. If Hilton has really pulled out, they need to make sure the branding is removed everywhere, because right now, it’s misleading.

Terrible Experience, not worth the price I had an awful stay at the Hilton at Resorts World Bimini. The service was extremely poor—staff were rude and unhelpful, and it felt like guests were treated more like a burden than customers. On top of that, everything is outrageously overpriced, and there are hidden fees everywhere that no one warns you about until it’s time to pay. What was supposed to be a relaxing getaway turned into a frustrating experience. I do not recommend this place to anyone. You’re better off staying elsewhere.

I agree with the overall 4 star rating of this hotel. The hotel was nice but it was the little details that need some attention. There’s an overflowing grease trap right in front of the hotel that we parked our golf cart in by accident. It smelled horrid after having to drive thru the grease puddle to get back out. The AC wouldn’t go below 71 the entire stay. Pools are not heated so we paid a $45+VAT resort fee for no reason, nobody was using the pools at all. The tv was just plugged into the wall with the wires exposed. The water pressure in the shower was non existent. It was barely dripping out but I didn’t want to change rooms after having unpacked everything. Aside from that, the stay was mostly enjoyable. The beds are comfortable, great views and friendly and accommodating staff. Would definitely go back in the summertime.

Took the ferry over and after getting 2 of the worst golf carts imaginable and driving around the island, we finally went into the casino. Not much to see there and most of the staff looked bored and unhappy. We made it to the lobby and sat to cool off for a while. When I went to ask about the wi-fi password, the girl rolled her eyes and had to tell me twice as I couldn't hear her clearly. I walked down to see about relaxing at the beautiful infinity pool but could hear the loud music with obnoxious bass before I even opened the door. The pool is long but there was no where to go where you could hear yourself think. We were only there on a day pass so I do not know how the rooms are. We ate at Hemingway's which is really just a round bar. The burger was pretty good but my husbands wings were chewy and drowned in sauce which was not flavorful even for buffalo style wings. That and the sprite and sweet tea was a little over $80. Insane. We took the tram down to the Beach club and it was equally obnoxious. There is no where to go to relax as you are bombarde by the loudest music at the pool as well as boats that are allowed to beach themselves. We are not "old" by any means but the atmosphere was definitely not our vibe. Fisherman's Village which looks online to be full of cute shops and restaurants is not in any way what it looked like. There is nothing really in the shops and what was there was all overpriced junk. We will never go back to an overpriced, unnecessary loud resort with mediocre service and nothing really to do. Don't waste your time or money.

We had visited a couple of times in the past and it was enjoyable. This time it had a very different vibe! It seems the cruise ships have taken over the island…and certainly the Hilton and its beach club. When we arrived, our room was not ready and we had to store our luggage. There wasn’t anyplace to change, there weren’t any towels available to us so that we could go to the pool or beach club. We actually had to buy towels at the shop for $30 a piece. When booking, it was never told to us that we would not be able to use the beach club one of the days as it was reserved for Virgin cruise ship. Therefore we were left to our own and had to find a place to accommodate our 12 people. We didn’t use the pool at the hotel because the water is freezing and there isn’t a lot of seating. The hotel clientele actually felt like a cruise ship atmosphere. The food at the beach club was less than mediocre, filled with flies, stray cats, even a dirty bandaid and dirty pool. When we entered our room it was 78 degrees and we had to eventually move. Then we moved to a hallway a mile away that reeked of pot. When we checked out they told us they wouldn’t have room for our luggage to hold for the day. Each of our 12 guests also were given different info and accommodations. There is so much potential but Hilton was not accommodating at all. The customer service was awful. They should be very clear about the accommodations and limitations on their property prior to arrival. Not good business!