Hilton Auckland

One of the best stays we’ve had!! Stunning views, we could see the sky tower from our room. Very spacious, prime location and extremely helpful staff. We will definitely stay here again! Pool was closed when we went. Cute small gym there too.

Loved staying here. Great location, great staff and fully ADA accessible. My only complaint was there is no ice machine available to guests - room serviceis your only option. Also be aware that whe cruise ships disembark the road in front of the hotel is packed and basically inaccessible to hotel taxis and UBER.

This is a lovely Hilton, with all the usual facilities. Its ideally located, within easy walking distance of the town, yet in a nice quiet location with fantastic views over the bay. The facilities are good, with gym and lap pool in the summer. There is also onsite parking. The restaurant is nice and has a very good breakfast. The rooms are also nice, clean and up to the usual Hilton standard. It’s a convenient, quiet hotel, with fantastic views, if you get one of the rooms with a balcony. I would certainly recommend staying here.

We stayed for one night as my husbands works event was held here … |Our review is mixed as we found the room to be really good … but we couldn’t opens the door as it had been tie wrapped due to pool works … Boone told us about this |We went to the bat for a few drinks and ordered fries … we waited 20 minutes and still nothing while a staff meeting group who just arrived had a food platter delivered … customers clearly not a priority at this hotel !! |The breakfast in the morning was average to say the least and virtually cold and some items were not available .. not worth $40 each for sure !! |We were disappointed don’t feel that this by any means 4 or 5 star and probably won’t use again after this experience … Shame but just stating facts and feel we wished we had got an uber home and saved our money !!

Well firstly it was quite a walk down to the entrance of the hotel then to be told that the swimming pool was not open due to maintenance and it is summer. It’s actually New Year’s Eve. We were told we had to pay for Wi-Fi unless we joined a club card, which we did The room is smallish only one chair to sit on? So no couch we were hoping to view the fireworks from our balcony or from the roof but you cannot get to that so instead of staying at the Hilton for New Year’s we will now have to go out and mix a mingle, which we weren’t actually planning on doing the parking prices are atrocious and we can comfortably say that we have stayed at the Hilton but won’t be Returning very overpriced and if this is how the rich live, I’d much rather stay at the ridges.

After an early morning landing in Auckland, our driver took us directly to the Hilton Auckland. The check-in was seamless and they were able to offer us early room occupancy. Every morning we took advantage of the amazing breakfast which offered just about anything you could ask for. In the evening we ate at the dining restaurant for a delicious well prepared meal. On days when we just wanted something simple we went to the Bellini Bar which also offered good food and drinks. From the doorman, check-in staff, concierge, cleaning personnel, restaurant staff you could not ask for better service. Our room overlooked the harbor. We enjoyed looking at the boat traffic and seeing the larger ships dock at the wharf. The location is convenient to anything downtown. This is a great place to explore Auckland and the surrounding area.

The staff and service were genuinely great; however, the hotel itself was well below expectations. Overall, the property felt grimy and poorly maintained. Walls were dirty, carpets were bubbling up, and both the bathrooms and guest rooms were in visibly poor condition. Cleanliness was clearly lacking, and it appears routine maintenance has been neglected. Based on the condition of the property, I would not recommend staying here. Noise was also a significant issue. You can hear nearly everything from inside the room, including guests walking above you and staff knocking on doors in nearby rooms. This made it difficult to rest or sleep comfortably. Additionally, as a Hilton Diamond member, the breakfast offering was extremely disappointing. Only a cold breakfast (cereal, yogurt, fruit, etc.) is included. For an additional $15, you can purchase “hot” items kept under heat lamps such as sausage, eggs, hash browns, and bacon. The food was stale, lukewarm, and not worth the cost. This was the only property we stayed at that did not include a complimentary hot breakfast, which was surprising given my status. There are far superior Hilton properties available, and this one is simply not worth the points or the premium price being charged. I would not stay here again and strongly recommend saving your money and points, as the overall experience does not justify the cost. Photos provided are just of the room.

We had a lovely stay here, good view from the room once the cruise ship left the harbour. Unfortunately, the pool is closed for maintenance which we were unaware of at time of booking. Service and food in downstairs bar wasn’t great- I was served a cold burger. When asked, I was provided with a new one which was warmer- and had a discount to the final bill. Upstairs however in the restaurant, food and service 5 stars! Food was amazing, and service was fast and with a smile. Stark contrast to downstairs.

We loved our stay here. The location was perfect to walking to great restaurants and catching ferries to other amazing places. Our room had a huge patio overlooking the harbor. The bed and pillows were very comfy. Cleaning service visited daily. Our room was clean and had ample space for our luggage. The shower was super hot. We loved the staff. I'm not sure I have the name right, but it might be Yoso, he was the main desk person - he was amazing. So welcoming. He gave great tips on local places. When we forgot our key, he quickly got us access to our room. Fantastic service. We ate breakfast each day in the Fish restaurant. Excellent food and service. Great stay.

I selected this property primarily for its convenient location in th e Central Business District. We requested a room on the highest floor to ensure a quiet environment without any noise from above. Although the room 834 provided only a partial harbor view, we preferred this side over the harbor view to avoid facing the cruise ship directly. The check-in process was smooth and efficient. We arrived before 3 pm and the front desk staff kindly accommodated our request for an early check-in. Our room was modern, clean, and comfortable, though slightly compact. A friend traveling with us got #830, which was marginally larger than ours. It's interesting as I'm a Hilton gold member while my friend isn't but ended up getting a complimentary upgrade. The bed was comfortable, and the bathroom featuring both a rainfall shower and a spacious bathtub. We had breakfast at FISH restaurant on Level 1. The dining area offered beautiful harbor views, and the buffet selection was impressive especially fresh fruit (including golden kiwis), smoked salmon, pastrami, and an excellent variety of bread and pastries. Overall, our stay was relaxing and enjoyable, aside from some rooftop noise around 5 am on the first night. When we reserved the room, the Hilton website said the pool would be closed for maintenance until 31 Oct. However it was still closed when we arrived first week of Nov. The pool almost like an infinity one, is one of the reasons I chose this hotel. It's unfortunate that we didn't get to enjoy it.

Beautiful property. The public spaces were decorated tastefully and open air ability really helped enjoy the weather. Fish served breakfast which was nice however the service was hit and miss. Requests for refills had to be done multiple times regardless of how busy there were. The food was good, nothing spectacular. Only did the breakfast buffet. There wasn't any variation on the buffet so, if you want different stuff everyday may want to dine out. The bar area on the first floor I popped in for a quick espresso and was easy and quick. The room was amazing. I was facing the north side which I'd almost prefer. The harbor side was obstructed anytime a cruise ship was there. Thursday morning for example the breakfast are was a bit darker as the ship blocked the sun. Be cautious of this if selecting a room on that side. The room was more spacious than anticipated and I would have loved to test out that tub. lol the shower was interesting, tried the rain showe head on the ceiling and they need to clean/unclog it as some nozzles weren't working or were spraying all different ways. Similar with the hand held shower head, the gaskets to keep in place need to be reviewed as it would slide down during the shower. Other item is the bathroom mirror. From the looks of it, there is or should be a light feature to help see. Sadly this room did not have that feature turned on, which means only the overhead light and that wasn't sufficient. If you are someone who puts on makeup, this room would not work. Other thank that Angky who was there upon my arrival was wonderful along with the rest of the staff.

Location is ideal for anyone staying in the city and the views are well... to die for! Staff was amazing from valet, concierge, front desk to restaurant staff. Plenty of restaurant options and retail therapy walking distance. I enjoyed watching sunrise from my balcony and going out for walks.

The Hilton is located in a prime location, making for some spectacular views. When we checked into the hotel at midnight, it was very quick. The room was relatively small considering the cost be paid for it. When booking we booked for three people and nowhere at the time did it say the third bed would be a rollaway. Upon coming into our room, it was only two sleeping spots, and then a third bed was rolled into the room and then we didn't have much space at all. Besides the views I have stayed in Holiday Inns better than this hotel. I've given a choice I would've picked the Park Hyatt instead. Also note this hotel is a considerable walk from anything except a handful of very quiet restaurants on the other side of the peer. Another annoying thing is that around 6 am every day, all the ferries and ships that which are moving anywhere, feel the need to blow their fog horn for a significant amount of time waking you up. No, I only gave it a three star because of the location and views.

The Hilton Auckland is a great property. Modern and updated. The hotel's design takes full advantage of its location. Our balcony view was insane. From the room balcony, you can soak in stunning vistas of the harbor and beyond. The hotel itself is very nice, with modern, well-maintained facilities and an upscale aesthetic.

Room was ok. Indian receptionist could use training. There was no acknowledgement or appreciation for Diamond. I had to bring up benefits for Diamond. Check in was poorly handled. The harbor view was blocked by ship twenty feet away till 7.30 pm. Next day mega ship arrived at 5.30 am. Extremely noisy. Not worth the price you pay. Do not stay at this location.

My stay at the Hilton Auckland was a very pleasant stay. My check in was smooth. My customer service experience from mimoko was very pleasant and accommodating. The room was great as well. Clean and comfortable bed. I enjoy being in the room. This will be my place to stay when I come back to Auckland.

This hotel is the cream of the crop, from the moment I stepped in I was treated so well. I arrived on a long flight, tired and ready for a shower/nap. They made sure to get me to my room and even had a welcome snack and drinks in the room. The room was beautiful, large balcony facing the harbor. Well stocked bar with lots of amenities. The coffee her is amazing... yum yum! Really love my adorable stuffed kiwi friend! The bed was ridiculously comfortable, the first night I though it was just because I was so tired but no it's really one of the best beds I have ever slept in. The location is like no other, on its own pier... with amazing views. Do you self a favor and stay here when in town.. you deserve it!

Had an overnight in Auckland for a trip to Wellington from Hawaii. This Hilton is about a 25-35 minute taxi ride from Airport, taxi was $117.00NZD. Guest services were very polite at 11:30pm, hotel room was phenomenal with a nice minibar. Lanai was very nice, mine was shared with 3 rooms but was huge with tables for an outdoor seating area. Breakfast was great, had the continental breakfast and there was plenty of options. Would recommend staying here if you have an overnight and late flight the next day. Concierge maintained our luggage after checkout until 3:00pm for a flight at 5:30pm. Easily walkable to tourist areas of Auckland. Beautiful views of the harbor.

Great location! At the end of the pier next to ferries and great access to other transportation needs. Plenty of restaurants and shop. We were upgraded to a harbor view which was great. For diamond members -unfortunately no executive lounge. We were given two vouchers per night for their Bellini Bar locates on the ground floor. There's a separate menu for those vouchers. Complimentary buffet breakfast at fish with the option of a free add on of eggs any style. No barista coffee included it comes at an additional cost. The concierge service was fantastic! They were so helpful. They made several calls for tours for us and were able to come up with solutions for us when tours were booked. The room was nice and clean no complaints there. Food was okay and dinner at their in house restaurant Fish was amazing although pricey!

Loved the hotel and the room after the first day. Beautiful view of the harbor and docks, spacious bathroom with an excellent tub, very good restaurant and location. Alas, a humongous cruise ship docked. Our view is no more. In addition they're unloading garbage, loading supplies, doing outside maintenance and the noise is deafening.

Thank you for the free upgrade to the ocean front view! We spent two days here on our 3 week honeymoon. The service was fantastic, we were surprised with free chocolate and drinks. Also got a table by the water for breakfast which was incredible! I would recommend getting the Hilton Aspire credit card because it gave got us Diamond Status which is one of the reasons why I think we got the upgraded room. Plus we were able to use points to stay here for free. The location was fantastic because it was only a 10 minute walk to the ferry terminal to Waiheke Island. Would definitely stay here again. Plus the view of the Auckland Skyline at night from right outside is romantic.

Pretty much the top of the heap, only retraction it's at the end of the pier if your walking. Most startling is how freindly EVERYONE is here. From house keeping to door men, everyone makes a point to say hello. Bar staff is super nice and helpful but the wine pours are on the smaller side. Sometime you get nibbles sometimes not. The breakfast buffet is wonderful and the highlight, perhaps missed, is the conserves/preserves house made. Breakfast does not change so after two days, better to get coffee and take it on the road.

The Hilton Auckland is the best location for staying in the city. The ferry terminal is a four minute walk (Rangitoto Island, Waiheke Island, etc.) If you are traveling here, I would not book a car rental as parking is expensive and free parking is non-existent from what I saw. The bus station is a 20 minute walk to get to buses for far away tours. (Hobbiton, Rotura, etc.) We got to the hotel using the Super Shuttle and it was only $17 per person one way. We used Uber to get back to the airport The bed is the most comfortable and after a long day of travel it is worth every penny. The lobby/bar area is very inviting and you can walk right outside to stand at the end of the pier for amazing views. The lap pool is heated and is nice, but there is a maximum two people to swim comfortably. Plenty of dining options along the pier if you choose not to eat at Bellini (on-site restaurant). We had delicious drinks from Bellini, but did not eat. The hotel staff were the most pleasant and accommodating I have ever encountered. Five stars for location, comfort, amenities, and staff for sure!

Great property. Best view I've ever had as a Diamond member was upgraded to a corner room facing the city Very pleasant and efficient early morning check out. Had my car, a to go breakfast and fresh coffee waiting for me at 3am. Staff is wonderful.

While this hotel is beautiful and in a great location, PLEASE don't bother booking a room with a water-front view. You'll get a note in your room when you arrive that there is a cruise ship docked outside your room and that you should "keep your blinds shut when in the room." Additionally, if you have a car with you, you will be forced to pay 45 NZD per day with no other option other than parking your car yourself for 48 NZD per day further down the street.

So the view is very nice. The rooms are very nice. The location is convenient to everything and right next to the ferry dock which is needed to see most of the key attractions including the wineries which you should see. The hotel offers a lot of perks including a gym shower that you can use to shower if you arrive on an early red eye flight. The gym is also very nice for a workout and the pool is great for a quick swim. We had a few issues with things like the concierge treating us like a used car salesman and the bar not taking our drink vouchers. Mostly just little things that were fixed by a manager. It could have easily been 5 stars if not for a few dropped balls. Enjoy your time in Auckland it is a magical place for sure. Oh and see Hobbiton

A great hotel on the waterfront with an excellent Conference facility as well, friendly staff that got of their way to help you. A nice walk into town along the jetty. Rooms well appointed and Christin the front desk manager is fantastic. Overall a great stay. I'll be back.

Arrived about 11pm after a long flight from Honolulu. Excellent staff provided us with a great room with a view of the harbor. I would give this a five if the bed was totally comfy. It was good but when you've stayed in a Westin bed you cannot give a high rating anywhere else:) The staff warned us that our view would be obstructed in the am because a large cruise ship was coming in. They were totally a curated plus the ship's rooms were a baseball throw away from our room. We actually could talk to the passengers and see them in there under clothes:). Fare warning, it wasn't pretty but it was pretty amusing. The concierge was very helpful and guides us to a great breakfast spot, see review of Shaky Isle, and helped us get our rental car situated. All in all, the Hilton is a nice place to land for the first few days you are in Aukland. Very well appointed, excellent showers and very clean. Great restaurant on premise as well.

Awesome place. I was lucky enough to stay here in December 2015 just a few weeks after they completed a major renovation. The new decor is modern, beautiful, and very comfortable. The views of the harbor are wonderful. The staff a very friendly and attentive. I'd would be quite happy to live here!

Lovely location, great rooms, and friendly courteous service. What more to ask for. My room is modern, with an ultra comfy bed, amazing view of the harbor, and the bathroom has a large tub and encased glass shower. I highly recommend this hotel.

Love this Hilton property! Beautiful location, friendly staff and well appointed rooms. We have been very happy and comfortable here for the week. Can't wait to come back!

While visiting New Zealand and participating in the World Masters Games, I stayed at the Hilton Auckland for 12 wonderful nights. The corner room we reserved provided exceptional views of Auckland Harbor over to Rangitoto Island as well as the downtown skyline. While a short walk down the pier to Quay Street, the hotel is in the heart of the city yet secluded enough to be quiet and away from street noise. The room was exceptionally clean and appeared as if it had been recently upgraded (e.g., new carpet, linens) and daily service kept it that way. The towels were soft which is indicative of a high end hotel keeping on top of their laundry service too. The corner room not only provided fantastic views of the morning sunrise, but of all activity in the harbor. During relaxing moments on the deck, we witnesses air shows, pontoon boats landing and taking off, countless ferries and on two occasions the arrival (and subsequent departure) of two cruise liners who dock adjacent to the hotel. Thankfully the Hilton staff provides ample warning of their arrival so to allow you the ability to close curtains and windows as needed so not to be disturbed or caught in any compromising situations. The staff was very attentive and friendly with greetings (often by name) arriving and departing each day. Overall the hotel was safe, quiet, clean, and with all the modern amenities. Even the hotel wifi seemed strong enough to run several devices without experiencing any connection issues or service delays during the 12 days even during peak usage times. The only reasons for not providing 5 stars to the Hilton Auckland are as follows: 1) My reservation was made for my arrival on 4/20 5 days ahead of my girlfriend's arrival. Upon my check in I reminded them of that fact so that her key would be at the front desk in the event I was not at the hotel upon her actual arrival. However, when she arrived, the front deck claimed no record of her stay. Fortunately, I was there and awake (at 6AM Auckland time) to run downstairs and greet her and straighten out the potentially awkward issue. 2) The main hotel restaurant, Fish, is available for meals throughout the day. The breakfast is not worth the $39 per day buffet ($29 with HH discount) with so many other options available locally to check out. 3) Another thing to look out for, the cabs/taxis. They will rob you blind so I suggest using a private car service as we did to and from the airport or Uber for daily excursions. For example, a 1 way Uber ride from the front of the hotel to Lloyd Elsmore Park which is about 20km away cost on average $30 on Uber while the cab arranged by the hotel concierge was $80. So using the service twice daily for the WMG proved to be the way to go. For your journey to the Auckland area, I highly recommend the Hilton Auckland. It is close walking distance to most restaurants with easy access to ferries and other transportation for tourist excursions. Clean and modern, it is everything you would expect from a Hilton.

Booked this place since we wanted a couple nights after our 14 hour flight to rest and get use to our new environment. Well being right on the water and next to the ferry it was a great choice. Beautiful views and we were able to walk to the ferry for our day trip to the island of wine. In face, we never used our car for the two days we stayed here. Walked everywhere. Next time we will Uber from the airport to this hotel and save the car and parking fees.

We loved this place. The staff was super friendly and awesome. We booked a standard room, and during check in the front desk was making conversation and asked why we were in New Zealand, we told her that it was our honeymoon and she was very excited for us. She surprised us with a wonderful suite at the end of the pier so we had ocean on all sides, a huge balcony and the room was fantastic!

Don't let the price tag scare you. Having stayed at at many Hilton properties this, for me tops all of them. I recommend splurging and taking the upgrade to a harbor view room. Believe me, it won't disappoint. The service here is second to none, and I think Hilton outdid themselves with this property. Superb dining, and in-room experience. It really is the best view and location in Auckland.

Let's start and say that this is a beautiful property, stunning location and a real intention towards great service. If your benchmark of Hilton hotels is US mainland you will be in for a surprise as this is a polished and modern space right on the waterfront, perched on a pier. Stunning views from the restaurants and bars, and if you pay that little bit extra from your room also. Things the hotel does well - the breakfast is stunning, every selection of goodies you can imagine from seafood to cold cuts to hot plates to personally made waffles and eggs. The view is a million dollars over the harbor. The doormen and concierge are a real gem. The guys are understated, deeply approachable and able to secure you tables around the city with ease. They were a really welcome face to the hotel. We did not like the front desk. Our room was not ready until 2 hours after official checkin time. Lots of excuses but very little warmth from the counter staff. Another issue, we were given drinks vouchers (pretty much Happy Hour drinks) for the main bar, yet two of the three nights we stayed the only hotel bar was closed for private functions. In essence we stayed in a hotel that did not have a bar, unless you call the mini-bar a substitute. So mixed thoughts here. If management could address the lapses of guest-centric focus then this could be a five star property.

I thought the hotel was ok. It's located by the water and there are a few restaurants in the area. The service was ok. I don't think I'll stay at this hotel again though. It seemed out of the way, and in need of an update.

Everything about our experience here was just fabulous. We were able to leave our luggage a day early, to go spend some time on Waihike Island. Upon check in, our room was not quite ready, and they let us use the wifi and go up to the pool to relax. Our room was extraordinary, to say the least. Our Balcony wrapped around the side of the hotel, and could fit 50-60 people easily. It has beautiful lawn chairs for lying out, and had amazing views of the city. We had complimentary wine bottle and drink passes for the bar in our room. It was one of the most beautiful rooms I ever stayed in. The sliding glass doors opened up on 2 of the sides of the room, with beautiful curtains. We kept both completely open, so it felt like we were in an abyss overlooking the city. The bathrooms were large, with a separate tub and shower, with more than enough shampoos/lotions. Our bed was extremely comfortable, and were treated to chocolates before bedtime. The pool was very unique and overlooked part of the harbor. In terms of location, it really cannot be beat. You are a 5 minute walk from the main shops, from all of the resturuants on the water (the Viaduct), the ferries and museums. An absolute luxury to stay here and enjoy the elegance that it brings to the city. I was extremely impressed and pleased with my stay.

Great view. Lovely bar. Fair value (except for the criminal parking prices). Walking distance to 100 restaurants and the down town core. Lower floor rooms are bigger than upper floor rooms.

Recently remodeled. Nice breakfast buffet. Used the gym cardio and weights. Also a pool but not very big. Clean rooms, friendly staff, very relaxing. Right downtown walking distance to most of downtown.

I would recommend you get the staff on the phone at The Hilton to clarify what is required of you or to book online. We rang and booked a king room with a view for 2 nights. Paid in cash when we arrived which was discussed on the phone. Because we paid cash and not on a credit card we also had to pay $200 bond per day to cover any extras that may be used. (Not explained on the phone) but we paid. Once paid we were told the king was still available but not the one with a view. They then asked for ID for all that were staying there. Not everyone had ID so we were told we could not stay. These were all requirements that should have been explained when they took the booking on the phone. All money paid was refunded but we still wasted 2 hours travelling in Auckland heat not to mention the time spent packing and preparing for the trip. Very disappointing.

We had a fabulous time in a great room with extremely helpful staff. We actually believe between service and location this is quite possibly the best hotel in the city

This hotel experience was one of my best ever! I felt like an important customer from check in and throughout my stay. Many called me by name, or remembered my drink of choice, or my specific breakfast request. The concierge team booked my free time saving me the hassle. The location is perfect too. The rooms well appointed with comfy beds, great towels and endless hot water! The views are fantastiWhether you are a Diamond or not, everyone is well-treated. The American Hilton's could learn from this entire team!

This was an excellent choice of venue for the bride and bridesmaids to have a fancy sleepover the night before the wedding! Three of us shared a glorious room (rollaway bed addition was about $50). Very spacious - plenty of room for all of us, plus all the extra people required for wedding prep (makeup artist, hair sylist, photographer, mother of the bride, additional friends etc). Great big bathroom too. (although weirdly there were mirrors underneath the vanity). Room service was delicious and very reasonable - we ordered what we thought would be a small plate of sandwiches, but it was actually huge and came with drinks, salad, fries as well.

We stayed here around the Rugby World Cup and it was the perfect location to be amongst all the action. It's right by The Cloud, Viaduct, the walking trail to Eden Park and all the best restaurants in Britomart. But despite being in the middle of what some people would deem as awful since it's situated pretty much in the middle of the harbour the hotel is seriously serene. We woke up to the most amazing view and proceeded to have breakfast at the hotel. We sat out on the deck and munched down all the all-you-can-eat breakfast buffet we could. It was a beautiful day and even though it wasn't summer, we went for a swim in their pool. The rooms were delicious. Complete with bathrobes, SKY and everything you want in a hotel room. We even got room service one night because our group decided the hotel was too nice to waste. This is the perfect place to stay if you're a tourist or even if you want to feel like a tourist in this awesome city of ours.

I have not stayed at the Hilton hotel in Auckland but I have had drinks in its bar a few times. Water always calms me and I find there is no better view when you are having a few drinks. They do good cocktails here and one of my friends tried the Mojito. I find Mojitos a bit hit and miss in Auckland but this one tasted right on the money. I had a few Irish whiskeys which went down very well indeed. It's quite a relaxed bar and not loud like some bars are in posh hotels. The staff were friendly and attentive. I guess if there is a downside to this place, it's that it's not what you call buzzing. I don't think it would appeal to youngsters. If you are a bit older and like to have a drink in a mellow environment, then this is a nice place to come. Also very centrally located if you want to eat or drink in the Viaduct.

Beautiful hotel in a great location. Our view and room were very nice. Close to shops, restaurants, and most importantly the ferry to get to surrounding islands (close enough to walk to everything). Very nice staff here as well.

Hotel was in a great location and conveniently located. While the bar was lovely, the service was not. Exceptionally poor execution on orders and the wait time was an over an hour after ordering. Might have been a bad day for the staff....Overall, a recommend on the hotel.

Typically when I travel I stay at a Starwood or Marriott property, however this time I stayed at the Hilton because there were no Starwood or Marriott properties here in Auckland. Thus hotel is very nice, and located on the water. The views are spectacular. When I first arrived (after traveling for 42 hours) I got in my room and I called home checking in with my family. After finishing my call, I paid attention to the floor and there was so much stuff on it it was ridiculous. I did call and asked for them to come clean it up and they did. After that, I showered and noticed that the water came out on the floor in the bathroom from the shower. The next morning when I showered and the same thing happened but this time I almost slipped. When I returned to my room (after walking around all day logging more than 17 miles) I decided to take a bath because I was too tired to be conscientiously enough to not slip from the water coming out of the shower. I turned the bath on and let it run however when I went back in the bathroom I realized once again there was water all over the floor as it splashed out. The water was splashing off of the stopper in the tub onto the tub, out onto the floor and of course I slipped and fell. I hurt my elbow no biggie (I hope) however I called downstairs they sent someone from housekeeping up with some towels and then the housekeeping manager came. She was very concerned and try to be helpful and informed me that they have had complaints about the shower but there's nothing they can do. It was truly a lame thing to say. She took a report however I just feel that more should've been done. What I'm not sure. The housekeeping manager did bring me some ice for my elbow and I must say the next day it's still tender but I'm OK. As I said I'm just not sure what else they could've done but I just feel that they should have. I'll be traveling to Auckland at least two or three times a year from the US however I'm not sure if this is where I will stay again. Disappointing.

We really liked this hotel. It sits on the water next to where the cruise ships come in. Great location as it is walking distance to shops and restaurants. We are looking forward to going back again

We stayed here for 3 nights while our place was getting painted. Its a nice hotel but not the best value for Money. I have also stayed in some nicer (and worse) hiltons around the world. The location is however fantastic, we really enjoyed eating down at the viaduct each night. Furnishings and service were standard Hilton quality.

We stayed here two nights. Service was great - friendly and helpful. We were able to check in early (Perhaps because off season?) Gym was small but adequate. The room was very nice with a lovely water view (since the hotel is all the way at the end of the wharf). It was convenient for restaurants and museums. The breakfast buffet was excellent. The hotel provided water bottles every day (some of the prettiest water bottles I've ever seen - mint green and an interesting shape) and turndown service with truffles. The only thing I didn't like was the tile floor in the shower - small pattern of tiles with dark grout gave me the heebie jeebies - so I wore my flip flops in the shower.

This is a great hotel with a great location set out on the harbour. The breakfast was very good with perfectly cooked poached eggs on gluten free toast.

A normal Hilton property (Amenity wise) but the staff were awesome. I flew in arriving at ~0530 local time, and at the hotel by 7am and they were able to have me settled in a room by 930am. Now, they were sold out when I arrived, and were gracious enough to provide me access to the gym, shower and pool whilst I waited for my room. I am a Hilton Diamond member so I am not sure if they went a bit further out of their way to assist me. It's an awesome location, although I guess if I had a tiny gripe it would be the continuous horns from the ferry terminal :) The breakfast buffet was similar to what I experience in Asia with some dim sum even and was included as a perk of my status. I enjoy western hotel breakfasts that are setup this way. It is great. Eggs were extra if you wanted them cooked in a particular manner vs scrambled. This was a great location for walking and the harbor is busy. I was able to easily get to all of the ferry destinations quickly and without concern. I used to stay at the SkyCity as there are no other properties I typically stay at (Marriott / Starwood) and this was a very, pleasant surprise!

It has all you expect of it in that the staff are professional and friendly, the rooms are tidy, the bed comfy, they serve a decent breakfast, and it's a great location. My only gripe, and the reason for not getting the fifth star, is that if you shower for longer than four minutes then the water spills all across the bathroom floor. Having stayed here several times in different rooms, is clear that this is a design flaw in the bathrooms rather that a one-off maintenance issue.