Hilton Beijing Wangfujing

My friend and I had a comfortable stay at this hotel. We really appreciated being able to check in early after our morning flight—it was a great chance to freshen up. The location was excellent, with Family Mart, Luckin, Peet’s, and McD’s conveniently located in the building just behind the hotel. Shopping streets and malls were right next door, and several tourist spots were also within walking distance.If I had one suggestion, it would be to improve the pillows—they were too soft, even when stacking three of them.

The checkout experience was pleasant, with very courteous staff. Restaurant staff were thoughtful and offered to pack a breakfast when they learned about our early flight. The hotel lacks a sheltered drop-off area, and there was no staff available to assist with luggage. Although I was informed the room had been renovated, it still appeared dated.

This is a truly international standard hotel. Size of the room was good and spacious, spot free wash room and very spacious too. Smart toilet seat with warm seat and auto flushing. Comfortable bed, the friendly staff, Li Jia Ming, offered an extra bed for my kid for free on our request, this was so pleasing. The Nespresso machine is a plus point. The smart light/air con control panel was handy. Overall, this is a high standard hotel and well-carried the Hilton brand. All Good.

This hotel has an excellent, central location near the Forbidden City and Tiananmen Square. The breakfast choices were very good. The hotel itself is well-maintained and clean, and I'd like to acknowledge housekeeping for their hard work behind the scenes in keeping it so. However, despite being supposedly smoke-free, cigarette smoke was unfortunately present in rooms, hallways, and common areas, (Doesn't seem like a policy that's enforced). My primary issue, though, was the consistently disappointing service. It simply wasn't reflective of Hilton's usual high standards. From unassisted luggage handling on departure to a general lack of proactive assistance and staff often preoccupied with personal phones, the service felt reactive and far below a 5-star expectation. While the facilities and location are fantastic, the service significantly fell short.

We enjoyed our stay at this hotel. It is well located, close to two metro stations, and huge shopping area with plenty of restaurants around. The room we had was very quiet which allowed us to rest a lot. The breakfast was OK. Overall a great value place. We would definitely recommend it.

I felt treated like a queen during my stay at the Hilton. The staff was exceptionally friendly and helpful. The room and the bed were even better than expected. I forgot my necklace and Megan went above and beyond to make sure it could be returned to me before I had to catch my plane.

The hotel deluxe twin room that we had booked was spacious compared to other hotels nearby in Wangfujing and was moderately priced. Many things are controlled electronically which were superb and convenient. The wifi was pretty slow and sometimes barely unuseable though. Breakfast quality was pretty good too.There is a luggage transfer available which was handy and Megan especially helped us by making sure that it delivered on the right end. Thanks Megan.

The hotel is in a fantastic location, right in the heart of the city. You can easily walk from the hotel to major landmarks like the Forbidden Palace and Tiananmen Square. One of the subway stations is conveniently located in the neighboring shopping mall. Although the property itself is a bit dated and could use some renovations, the staff is truly great. They were incredibly friendly and attentive. Special mention goes to the lounge team, who were not only courteous but also genuinely welcoming.