Hilton Boston Back Bay

This hotel used to be so good, but not anymore. I booked a panoramic room and I was offered a regular room, Hilton staff mentioned they didn’t have that room yet they charged me for it and offered free breakfast. Also be careful with the Bar, pay cash don’t charge to the room they will over bill you and when I asked for receipts they couldn’t provide me with one. Also every day I was given a different explanation. Don’t waste your money on this hotel, is such a ripoff

The room was nice however the staff and policy were VERY misleading and disappointing. First of all the room was VERY expensive for 1 night and then to top it off I had to pay $100 to park my car which was very devastating for a college student when the staff said I can park my car there and use my hotel key card for free. They NEVER mentioned I had to pay 65$ to park and then a 30$ urban fee which was absolutely ridiculous and when I told that to the staff they completely disregarded and gave me attitude towards me concern. They said they didn’t own the garage even though the Hilton is slapped on the front side and is connected to the hotel. I will never stay here again unless I get refunded for that.

Fantastic view, easy to get around the city from their location, friendly breakfast restaurant staff and the desk crew works hard. *If you are traveling solo, avoid the hotel bar* I sat alone at the bar for a burger and a drink. Desmond loudly asked me to tell him my room number verbally (twice!), followed by a scolding for talking politics (I listened to the guy next to me ramble on for at least 5 of his beers). I got a free breakfast 😅

The location on this hotel was ideal for the weekend we just had. A walk to fenway or the house of blues was only about 15 minutes. There was a huge celtics parade nearby and that was super fun. There are several dining options very close and Uber Eats quickly delivered food to the hotel at a very late time. Our room was very clean and quiet. The AC was fabulous during our heatwave stay. The room we stayed in was very comfortable with a view of the city. Staff was very helpful and friendly. I would've liked to have food options within the hotel that stayed open late. The bar and restaurant were closed by 11pm. The elevator situation was a little tedious. There are only 3 small elevators for the 26 floors. The parking garage elevator was a single elevator with a very small cabin. The elevators were having issues during our stay but we were lucky enough to dodge most of these issues since we mainly came and went when the lobby was not very busy. I would definitely stay here again. Lovely staff.

Location is good. Nice walk to Fenway. As a Hilton Diamond I found the breakfast buffet disappointing. The hotel gives a $18 breakfast credit but charges $32 for breakfast. The best item on the breakfast is the waffle but wish I could have made it myself

Horribly misleading policy and utterly unhelpful staff. Previously stayed here and loved It. As a Bostonian - recommended the place to out of towners. Now live out of state and booked a single night on points. Wife required an unexpected medical procedure the day prior to arrival - causing us to cancel our entire trip including 1 night at this hotel. Unable to cancel - via app, phone and text. Chalked up the loss of points but found I was instead charged $582 for a single night as a “no-show”. This is a totally misleading policy! I would’ve been better off checking in virtually and losing the points. Staff unwilling to help correct this. Why would anyone think their points would be returned and instead be charged cash? Horrible. Will be telling everyone I know to avoid.

It was around a 5 - 10 minute wait for elevator each time you needed to use it. Staff wasn’t very helpful, 50/50 chance that they’d answer the phone. Wifi had issues the whole weekend that we were there. They were doing work on elevators and didn’t tell any of the guests and so we were all stuck waiting on a high floor for a long time. Lights would flicker and go out. Had a problem with the fridge as it wasn’t cool and was heating up. Staff member just opened the door of the tv stand fridge was in to solve the problem. Unimpressed especially as it is a Hilton and the amount of money we spent for our weekend stay. Not very convenient.

I stayed at this hotel earlier this year for a business conference inside the hotel itself. My room was very spacious, modern, and clean, with great city views. The hotel isn't connected to the Prudential Mall complex, but is right across the street from the Sheraton Boston which is, so you can just go across the street and down into the complex from there. The only slight drawbacks I had were that I found the lobby to be a little dark and crowded, that is the area right inside the revolving door from the driveway. And perhaps it was just a miscommunication, but when I arrived, the staff couldn't give me any details about where the business conference would be happening in the hotel the next day, meaning the conference rooms or even the level, which I found surprising and gave me a little anxiety because I wasn't even sure if the conference was happening :-)