Hilton Boston Park Plaza

The bottom line is that this hotel is not fancy. If you are looking for fancy, look elsewhere. For details, read the MANY reviews posted here (the critical reviews are basically 100% accurate). Also, enjoy the photo I've attached of the toilet in my actual hotel room and it will give you a solid understanding of what we're working with here. My guess is that they found these on sale and just went with it (For reference, I was in a 'King Bed Superior Guestroom').

Outstanding hotel in a perfect downtown location! We stayed here for three nights over the 4th of July holiday and it was such a delightful stay. Every staff member was friendly, welcoming, and helpful. The room had a vintage charm and was extremely comfortable. The location allowed us to walk everywhere on our “need to stop” spots. We did the valet parking and those gentlemen were truly a delight to work with. If you are visiting downtown Boston, this is the place to stay!

IT was a very FANCY SMANCHY hotel. The Lobby was beautiful. The service was definitely good. Sounds like 5 stars ⭐ right? NOPE. The cheaper rooms were incredibly small I could barely fit my suitcase next to the bed. PLEASE GET A BIGGER ROOM

Again disappointed. We decided to give them another shot since we had stayed here before and loved the location. We come annually for my son's medical appointments. This year, his appointment was moved, and it was after the cancellation date, which I 100% understand. But we have a new date and are willing to rebook for the new date—no hesitation in telling me no.They made ZERO attempt to assist, just a flat NO. What happened to customer service?

Disappointed by my stay, definitely not up to Hilton standards. The room was in rough shape: peeling wallpaper, a worn-out tub, and a loud commercial-style toilet. The whole space felt more like a budget motel than a Hilton. Even small things were off, no coat rack, no door seals, and the only painting was oddly placed behind a lamp. The air conditioning was a major issue. It didn’t work when we arrived, and after several uncomfortable nights and a call to the front desk, we were given a fan. Only later did maintenance turn on the coolant (no idea why it was off), and even then, it took two more days to cool the room. The amenities were equally disappointing. The convenience store had outrageous prices with no visible pricing, forcing me to ask the cashier about everything. We were charged a resort fee that included a daily $15 dry cleaning credit (enough to clean one shirt) that you couldn’t roll it over for one dry cleaning day. There were no laundry facilities on-site either, so I ended up going to a laundromat down the street. The only real positives were the blackout curtains and the water fill station, small perks that I did appreciate.

The room was small- but pleasantly clean. Bed and pillows were super comfy, we appreciated the blackout curtains, and the full size toiletries bottles in the shower were a huge plus. Special shoutout to one of the staff members, Ranjan, who personally delivered a microwave and dishes to our room. That was such a nice perk.||One con of the hotel is the very thin walls that could pose issue if you have loud neighbours. Luckily we had no disturbances at night, but when we did hear our neighbours we could hear every word as if they were sharing our room. ||Overall this is one of the more affordable stays in Downtown Boston, and its conveniently located, so I'd say its a good option.

I checked in, went up to my room, and couldn’t even out down my bags. The room was dated, dirty, and incredibly small (especially considering the not small price). Back down to the front desk, where I explained the issue and asked for help. The front desk staff were very accommodating and moved me to a bigger and better room. If they didn’t offer to do this, I would have left. The new room was acceptable, but nowhere near OK considering the sticker price. The price wasn’t an issue in my car since they moved me there as a courtesy. A coffee and two hard boiled eggs downstairs was $15. Location was convenient.

The location of the hotel was perfect, the front desk service was awesome, and the lobby was stunning, but my room was dusty. There was long black hair on the floor and the bottom of my tub was coming apart. For the amount I paid for the room, it should have been in better shape. I would stay there again but I will inspect my room before to make sure it's in good shape. I did call the front desk to complain, but I was in town for the Emmys and I didn't have time to push the issue any further.

Although our stay started a little rocky--my original room was on the smaller side (and I'm not a big guy)--the staff at Hilton Park Plaza went above and beyond to turn it around. Their friendliness, professionalism, and genuine care made it clear that I mattered to them as a guest. As a Diamond Club member, I spend 98% of my hotel nights with the Hilton family, only stepping outside that circle when absolutely necessary. This experience reminded me exactly why: Hilton hotels consistently deliver not just quality, but heart. Special thanks to the team at Park Plaza for making me feel seen, valued, and taken care of. I'll absolutely be back!

Enjoyed our stay and it was my first time in Boston and we experienced a real New England winter. It's close walk to everything and I ventured to the North End for some amazing Italian food, walked by TD Garden during the Four Nations Face Off, toured all the amazing historic parts/buildings, and went shopping on Newbury Street. Great location and even better room service.

Disappointed by my stay, definitely not up to Hilton standards. The room was in rough shape: peeling wallpaper, a worn-out tub, and a loud commercial-style toilet. The whole space felt more like a budget motel than a Hilton. Even small things were off, no coat rack, no door seals, and the only painting was oddly placed behind a lamp. The air conditioning was a major issue. It didn't work when we arrived, and after several uncomfortable nights and a call to the front desk, we were given a fan. Only later did maintenance turn on the coolant (no idea why it was off), and even then, it took two more days to cool the room. The amenities were equally disappointing. The convenience store had outrageous prices with no visible pricing, forcing me to ask the cashier about everything. We were charged a resort fee that included a daily $15 dry cleaning credit (enough to clean one shirt) that you couldn't roll it

Really enjoyed our stay at the Hilton Boston Park Plaza! Jennifer was really great at check in. Loved the location. Happy that there was a Starbucks right there. Staff was friendly. Can't remember the bellman's name who helped us but he was great. Only downside was the size of the bathroom. Understand it is a hotel in a big city.

Had a good stay here for 4 nights for business. The lobby is spacious and there's a beautiful bar and restaurant right in the middle. There's also an adjoining Starbucks and Lynx fitness center which guests have free access to. The Starbucks can get crowded but they take online orders through the app, so I recommend ordering from there. I did not get a chance to visit Lynx, but I heard it's spacious and even has a golf simulator. Pros: -Clean rooms -Friendly, professional staff -Excellent location. Plenty of restaurants nearby along with convenience stores for food/drinks. -Good drinks from the bar -Fast elevators -Handful of movie channels on TV -Comfortable bed -Good water pressure in bathroom Cons: -Room is a little crammed. 1-2 people might be ok, but might be too tight for an additional child. -Area is noisy, so bring ear plugs. -WIFI was a bit unreliable as it had to be reconnected each time after exiting property It's a Hilton brand property and lives up to the standards. I would stay here again in the future.

So this hotel has a lot of mixed reviews. I picked it because the location is great for first time visitors. Yes, the hotel rooms are small. I thought ours might be a bit bigger because we booked the king superior room. It was fine for two people but I can't imagine how small the wicked small rooms are. Our flight arrived early and after an early start to our day, we were totally ok with paying $50 to check in at noon. For those not wanting to spend that, they can hone your bags for you. It was rainy when we first got there so we were grateful to regroup in our room. The room was clean, housekeeping was great. The toilet paper holder was in a terrible spot in the cramped bathroom. The TV also was in a bit of an odd place directly in the right hand corner of the room and not centered in front of the bed. So many great options within walking distance. Boston Common and the Public Garden are so close to the hotel. Was great to spend a portion of each day there. Newberry street is not far for those looking to do high end shopping. Several spots for the freedom trail are easily accessible. Cheers bar is a short walk and there are stops for the old trolley tour nearby. Back bay neighborhood is a great neighborhood for first time visitors to Boston looking to do touristy things. Is this hotel a bit dated, yes. According to our uber driver, it is the oldest hotel Boston.

I wish I could say good things about this Hilton. The bed was super comfy, the room was clean. So props to housekeeping, at least. I should note up front that I'm a Hilton Honors member, Diamond, and have stayed at a wide range of Hilton properties all over the world. That frames the context of my review and expectations. We had come to Boston for a Valentine's Day overnight. I wanted something special, and we used a blended points/pay balance to reserve a king premium deluxe room. These are larger rooms with the best amenities. When it came time to check in, I used the app and picked my room. I usually study the floor plan in the app, and look for proximity to elevator (I don't want that), ice makers and other noise sources, etc. I also check to try to get the highest floor possible. I selected what is marked as 7079, and thought we were good. When we got to the hotel, the first off-putting moment happened. We pulled up to what definitively looked like the entrance to the hotel. We were parked in a zone that the signs clearly indicated were "valet parking" (the only kind the hotel provides) and we got out and started to unload the car. A bell person came over in the classic doorman's coat and hat, and said, "No no, you can't park here. Are you staying here?" And we said yes, but he said, "This is not the valet, the valet is on the other side." I looked at him, the signs and entrance trying to comprehend why you would set up for navigation to lead people to a door that was clearly marked "valet", only to not have that be the case. But we took his little map and followed it to get us around to the larger valet entrance on the other side. There we were able to get the car relinquished and get our belongings out and go check in. Of course we were early so I had no expectations that the room would be ready, but did go to the reception to check in so they knew we were there. The room wasn't ready but would be in 40 minutes or so. So after my spouse retrieved misplaced glasses from the car with the valet, he joined me at the bar. I initially however, tried to get a table to sit at. The lobby bar and restaurant is in an open area of the lobby, and the tables were all empty but set for lunch. I went to a deuce to sit as we wanted to do some work on our laptops while we waited for the room. A lady swooped in to say I couldn't sit there, that the restaurant didn't open until noon (it was about 11:37 am). I said, well can't I still sit here and then when it opens we can order something? But she said no, we had to be at the bar, or leave. So to the bar it was, where they had one side with the lower bar that you could sit at more like a table, and do work on a laptop. Maybe it was just the experiences stacking on top of each other, but the bartender seemed to convey an attitude of "oh bother, customers", as if we were an inconvenience. I ordered a beer and my spouse a rose sparkling wine. The room now ready we settled and went to check in. That part went well enough and I was given the keys to room 7079, the room I had selected on the map. We went up, only to find that the room I saw on the map was apparently now renumbered 7081, and 7079 a smaller room on the other side, a short distance away (marked as 7077 on the app, and not the premium deluxe level I had paid for). People were in 7081, with the door propped open and lots of people going in and out, part of a conference event that was taking place there. The room was good enough and I realized that trying to change or fix it was probably not going to be possible. We went out to do things and enjoy the city and a nice Valentine's Day dinner. We returned to the room around 8:30 pm, with a lot of folks in the hall by the other room, all with conference badges around their necks, talking loudly. We went to our room and when they saw how close we were they quieted down. For about 10 minutes. Then it got loud again. After about 10 minutes I stepped out to ask them to be quiet, that there were other guests at the hotel, and they should go in a room if they wanted to talk; the hallway wasn't appropriate. That lasted about another 15-20 minutes. I messaged in the app and via Diamond text but had no response for over an hour. So we called to the front desk, and had to do so twice. Finally, after security had supposedly been dispatched 2-3 times, and telling the guests again ourselves, they quieted down around 11:30 pm, well past the conventional 10 pm "quiet hours". Good thing we got a late check out at least, so we could sleep in and get rest. I had hopes the Park Plaza could be our new standard hotel for Boston. But after this stay, I don't plan to return to this property ever again. You should consider other, better options too. If you DO choose to stay here, remember that the map of the floor plan is wrong.

I arrived last night and asked the lady at the desk if there was somewhere I could post up and do some work so I don't keep my roommates awake. She suggested the library to the left of the lobby. What a fantastic recommendation! I wish all hotels had a library. It's an inspiring place to work being surrounded by books while seated in a high backed arm chair. While here, I can say something for certain, the night crew is fantastic. I unfortunately became hungry after the hotel's kitchen and the neighboring Irish bar's kitchen had closed. I spoke with Sean/Shawn at the front desk who recommended I take a walk to the 4th wall, and it did not disappoint. When I returned, he offered me a bottle of water. Shortly thereafter, I spoke with another gentleman, whose name I didn't catch, and asked about a microwave; he offered to have it sent up right away. All around great customer service! I'm a night owl, and I used to work night shifts at a hospital, so, I know how different things can be between day and night shift. In my opinion, night shift workers are either a blast, or cranky (from working against most people's normal diurnal cycles). I'm grateful that the night shift staff here is the former. I can't speak to the day shift crew, since I haven't met them yet, but the night crew has set the bar high. Thank you Hilton night crew for being so welcoming to a fellow night owl.

This first section of my review is for the Lobby Bar: Fortunately, the "Off the Common" lobby restaurant was still serving food. DH had a bacon cheeseburger that we shared. He described the burger as 'glorious'. I ordered the clam chowder. It was delicious too. The service and the surroundings were both splendid. The only regret was not ordering the Lobster Roll - I'm sure it would have been fantastic too. (We never saw it during our trip again!) For dessert. We had a fabulous Boston Cream Pie. Yumm! Thank you to our waitress! The 2nd section is for the Hotel: Negatives . . . The bathroom, was the first place we went and we couldn't find the light switch! It was 3 minutes later, did we find it. It was hidden behind the bedroom lamp shade. The toilet paper holder, I just hate that! Each time I use it, the paper falls off to the floor. The shade, you can be seen as 'shadow' if the lights are on, from the neighbors across. Beware going naked inside, or making love! There were no Kleenex in our room, the box was empty. I have to go down to the lobby to ask for one. There was no toilet paper, too. We have to put one on the holder. We didn't know, the employees have been on strike for the 4th day, and we met them as we board the bus, in the morning we were leaving. Other than that: The bed was comfortable. The shower flow perfect, except there was no handrail, to hang onto, while I use a washcloth on me. There were lots of shampoo & body wash, and extra towel for my wet hair. The pillows, put me to cloud heaven. This is the Hilton! What? No Hot Cocoa? Yes, you heard me. We have to go to Starbucks for that!

1000/5 stars. The staff here is amazing. The two men at the front desk helped me out and were such kind, amazing people! I needed two dollars to tip my van driver and all the atms were closed due to the fact that it was 5am. They were so quick to pull money out of THEIR OWN pockets and insisted I took it. I cannot believe how unnecessarily kind they were. I will definitely pass on the kindness!:)

Sitting in the main lobby in front of the Check in Registration and discovered that on every Fridays the have a table set up manned with their Hotel Staff with FABULOUS FRIDAYS DESERTS from 3-4 pm And you can choose what suits your pleasure! The staff is very attentive and very clean and accommodating! Was a nice perk for and afternoon here on Friday!

This is a horrible hotel with old outdated smelly rooms, terrible customer service at the front desk and they have no amenities such as a pool or minibar but charge high amenity fees. Avoid at all costs

I've stayed here often when I was in town. It's a beautiful property, location is perfect, close to Boston Commons and Newbury Street. Rooms here are various sizes and perfect for those short business stays here in Boston. I usually have great stays here but this time I had an odd encounter in customer service with the front desk. I was on the phone inquiring about an issue and the individual was not very kind and abrupt. I understand maybe they were busy but they just weren't nice at all. I feel there is a way to speak to your customers and no need to be rude otherwise you may be in the wrong career. Anyway, there usually is a high turnover rate in the hotel industry. Sadly I don't think he'll last long here as most people here are kind and compassionate.

Pros: * Great location (central to the city and many activities are close by, like Boston Commons and Quincy Market) * The rooms were nice. I could die for the pillows, there was free coffee, cups, and coffee condiments, and there was free lotion, body wash, shampoo, and conditioner. * There was free, refillable water station at the end of our hallway. * You get a $15 comp for meals or drinks once a day at the hotel restaurant, Off the Common. * There's an in-house gym and a Starbucks attached to the hotel. * Our front desk clerk gave us a free meal, just to be nice, because it was my birthday. To note: * The tub would've been better if it was updated. * The area outside the hotel can be quite loud at night. Overall score: A-

Arrived a few days before my convention in town. My union branch booked this property for their delegates. I was able to book dates prior to delegates arriving- which is a separate booking. And still be able to keep the same room for the duration of the entire stay. It is beautiful in the lobby and in my 15th floor room! I had a double queen with a beautiful view facing Columbus Ave & Stuart Street. My first room in the 15th was perfect until the second day I was having issues with my in room safe. Security was sent and exchanged the batteries. I was told there could still become a possible issue with the door and the battery coils that may have some rust. Fast forward- I wasn't able to get my secured items in the safe. Security was called again. The door would have to be placed. And I didn't want to keeping lugging these items that could we placed in the safe, on my daily tasks away from the hotel. I was able to get a different room because of the inconvenience on the same floor, on the same side of the property. Thank goodness, I was accommodated before more delegates from our union & other guests arrived. There is a mini fridge in each room. I know the Hilton website doesn't mention that. And there's shampoo/ conditioner/ body wash/ and lotion dispensers in the bathroom. You'll find a water bottle faucet on every floor, next to the elevators. Uber tends to have their pick up location on the Columbus Ave side of the property where you'll find the valet area. Arlington green line is a straight shot to Fenway. Rhe green line will connect you to many destinations around town. And you'll find a Trader Joe's around the corner from Arlington & Boylston. I would definitely come back to this property. It's a block away from Boston Commons park & Chinatown.

The location is great. Walkable to a lot of cool spots. there for conference. Warning for prospective guests- One problem that made for so much distress- a large cockroach that appeared March 15th in the morning- I would not consider staying or eating at this location. Made for anxiety with the rest of our stay and harder to take in the work conference learning and even our after conference exploring of the city, We had to order cockroach spray and ensure all things were sprayed before bringing our luggage into our home post vacation, which is not the preferred activity upon arriving home from a three hour flight. We did bring to hotel staff- We were offered to switch rooms- which we declined because the cockroach came through the vent and obviously there are more throughout - also received Hilton points- but with the price and the length of our stay, not worth the rupture, distress and extra work post stay.

Three nights in Boston on mixed business / family trip and picked the Boston Park Plaza for location. Enjoyed this full service hotel. Nice common area with warm bar and great service, also where you have breakfast. Full service Starbucks, not kiosk, just off lobby. Third party "real" gym (fee included for guests). This is really nice. We picked full size rooms after reading about "wicked small" rooms, that were less, on Yelp. Rooms were really nice. One night I had a car and parked in self parking garage $40 vs $67 for valet. Self park is short walk, but know in and out.

At 5 AM I was awoken by a very strange smell. I couldn't determine where it came from. I was smelling different objects and I tried to go back to sleep. The smell was too strong so I got out of bed and took deep breaths, trying to determine where the smell was coming from. It was everywhere. The bathroom, the hotel room, the bed, my clothes... Everywhere. I opened the door to the hallway, still smelled the odor and didn't see anyone in the hallway. I wondered if I was imagining it. My 8 year old was sleeping soundly. That's when I finally called the front desk to tell them that I smelled a strange smell and I was having trouble breathing. I started feeling dizzy and my heart was beating fast. They sent someone to do a "well check" on me. I grabbed my daughter, and went out to the hallway with her. When the security person came (wonderful Talia- she was the BEST), she smelled it from the hallway. My daughter and I sat on the couch by the elevator. IT WAS AN AMMONIA LEAK FROM THE MINI FRIDGE. Talia stayed with us. Justin, the engineer, came and tried to enter the room, wearing a gas mask. He said he could not go inside because his eyes were burning. What if I hadn't woken up? I cried thinking about the possibilities. Was my daughter okay? Was I okay? They called the paramedics and fire department. Hazmat came. I opted out of going to the hospital so my daughter could sleep. She had no symptoms. They put us in a different room. I wasn't able to sleep when we came to our new room. I was scared something else would leak. Talia brought our things to the room around 7am. She informed us that anything "soft should be washed multiple times or thrown away". My jacket and my daughter's backpack still smelled like ammonia, but it was a cold day and she needed her backpack for the flight home. Someone opened our room door around 9am, said sorry and closed it. There was a very loud noise off and on since then. It sounded like an industrial carpet cleaner or construction. I called Emilio, the manager. He comped our room and offered for us to return for a free night. No thank you. He gave me points so I could stay at another Hilton. I don't want to stay in another hotel for a while- def not a Hilton. They are replacing the things we had to throw away. My daughter and I could have been extremely injured (or worse). Thankfully, I'm getting help with my health and on my way to feeling well again. Thankfully, my daughter is symptom free and I pray her lungs remain unaffected. However, my first trip with my 8 year old daughter was ruined. I did not want to pursue litigation, but Emilio has been ignoring my calls so... I want to be heard and respected. Go ahead and look up what could happen if you inhale ammonia from a mini fridge leak. You can't make a business have morals, but the high disregard for their guests is disgusting. Emilio, other managers and investors, what if this happened to you or your partner and child? I suggest, Hilton, that you use some of your revenue and replace your dangerous absorption mini fridges if you care at all about your guests' health and safety. Sadly, I'm sure this is falling on deaf ears.

When you walk in to the hotel- the lobby is gorgeous. The bar is stunning. Even the elevators are gorgeous. But the rooms do not match the lobby at all. The rooms were rusty in corners. They definitely just have buckets of paint somewhere and just layer over imperfections without actually fixing it. It's dusty and had an unclean feel. The housekeeping staff however are so nice and very fast. It's also a spectacular location. Just walking distance from the Boston commons, Cheers, lots of restaurants. There also a Starbucks attached so you don't have to venture into the cold. Arlington train line is just a block away.

I was apprehensive about the mixed reviews, so wanted to share my opinion. I booked a "Wicked Tiny Room" through super.com at the last minute, and my experience was definitely worth the price! As a 5'3", 115 lb woman who lives in a studio apartment, I had no problem with the small room size. I stayed by myself, but I can see how it would be difficult for a couple and/or larger people. For example, I didn't bother to close the bathroom door, since it is VERY TINY in there. That would obviously not be an option if I were sharing, which is something to consider. However, the room was cute, clean, and efficient. My experience checking in with hotel staff and at the bar was great. This was a perfect short stay, and the location can't be beat!

I never write reviews, so this is really just to warn fellow travelers: The wicked small queen room is not well explained on the website. They list a square footage but that doesn't mean much to a lay person.. The photos don't do it justice. My brother set up the reservations - I didn't read any reviews - we picked the Hilton since it felt like a safe bet and we even paid more than many other hotels in the area. We each paid over $400 per night (we had two rooms) for what I would describe as an 8x8 walk in closet masquerading as a hotel room. I have stayed in hotels in old buildings all over the world and I have never seen a room this tiny. There was no place to put your suitcase, the closet was a 15" wide cabinet. So we had to open the suitcase, get what we wanted out, then close it and stand it back up so we could have room to walk to the bathroom. The shower was at most 18" wide, you have to turn sideways in it to fit - I'm not joking. Honestly the room was so uncomfortable we avoided spending time there and dreaded going back. Cleaning staff did great. Check in was fine. Another reviewer had a similar issue in the lobby bar. We stopped in for a drink after dinner - the bar was packed with convention people so we sat at a table in the middle of the bar area - after sitting there for 20-30 minutes, an employee came up and shooed us away as the table was set for breakfast the next morning. Why would you have these tables set in the middle of the bar? It felt so awkward and unwelcoming to be sent away. I don't run a hotel but it seems like running guests off for your own convenience would be a no. To anyone looking at the space they would appear to be IN the bar and for the bar patrons. They should at least put a "reserved" sign on the table or something rather than expect people to understand this bizarre setup. Or maybe wait to set the tables until after the bar closes so people have a place to sit? It happened on our last night so it was just the cherry on top of a very meh experience and it's what finally pushed me to actually write a review. The location was decent, but kind of far from some of the historical sites for tourism, but close enough to Newbury St and the Common. I like walking but some of the people with us thought it was too far. I think this hotel does a lot of convention business and they focus on that - it is not the charming historic hotel you might think, it's more of a churn and burn. Overall it just didn't fit the expectations any of us had - especially the room size.

Ovepriced, poorly maintained. rooms are miniscule. Hotel was so crowded, unable to get attention to any detail.

Great location. But the check in process takes a long time. The room I got was corner or two streets and you could hear sirens and construction next door. Asked for a new room , took a while again but got one with probably the smallest bathroom I have ever seen. Then the next day my keys would not work because they locked me out. Something to do with when they gave me the new room. They never changed the details. Had to have a security finally escort me to the room since I had my bags from the night before. The lobby is nice and can get very busy. Breakfast lines is not worth it. Drinks at the bar are expensive and small. The waiters at the bar don't smile or check. There was $35 destination charge per day. Not sure why. the customer service or front desk takes forever to pick up the phone. Overall disappointed.

I do have to say the front desk was in touch today to credit me with a free nights stay through points. I just have to be convinced risking another night in a dirty bed is worth it

The hotel looks very nice and conveniently located. But our check in experience was a lady we could barely hear and was less than welcoming. We entered our room and the "closet" had a curtain as opposed to a door of some kind. The room was dated especially the bathroom. The ice machine was out on our floor. In the morning we heard radios and conversations waking us up at 6:30. I could go on. Overall, other than a motel ? Worst hotel experience, especially for the price range.

I had a work conference and they usually frequent Hilton so it was a no brainer to choose this hotel for the conference. Upon arrival it was loud because a protest was happening right in front of the hotel. The hotel attendant was kind and took care of me pretty quickly. I went to my room and I usually check the room before I start to settle in. There was food left in the refrigerator. You can tell the room was older as well. The bathroom has blonde strands of hair on the towels, in the bathtub and on the door. I called the front desk and they sent the house cleaner to take care of it. I immediately asked for another room. I went to my second room and that room was also dirty. I asked the house cleaner to wipe the night stand which had crumps. There was also a wrapper and a q-tip on the floor in the room. Again, you can tell the room was old, rust, paint chip. Just not kept well at all. The bed was pretty comfortable and I had a make do since the conference was for a week. Luckily, I didn't spend too much time in the room, but very much disappointed in this Hilton experience. The hotel receptionist did offer me a complimentary dinner for the inconvenience. The protest went on for a few more days and finally before leaving they were able to settle the protest. That was a great outcome for the protesters and for the customers in the hotel. I know everyone else had their own issues as well, so we weren't necessarily happy here, but we had to make it work. I wouldn't stay here again though and I don't necessarily recommend.

I found the "Wicked Small Room" charming in its wicked smallness. Yes, my friend and I laughed that we couldn't walk across the room in opposite directions without one of us climbing over the bed. So what? You can't say the hotel is guilty of false advertising! All of the staff-- front desk, restaurant/room service, etc.-- were very nice and seemed to be well trained too. Everything I experienced at the hotel worked very well, and everything was clean. I also appreciated the holiday decorations; the whole lobby/common area has the perfect vibe.

Beautiful historic building close to EVERYTHING! Fast check in. Friendly staff during check in and out. They took care of all my concerns. Doormen were helpful and kind. Waiter in the bar was not happy we sat at a table for 5 minutes and didn't order a drink. We had breakfast provided in a banquet room each morning. Food was mediocre and the staff was quick to pack up and break down tables while we finished eating. Maybe don't book so close together if that was the issue. Our room was decent. It could use an update. We had an issue with room service, too, but the desk made it right for us. I'd stay again.

If you don't check in to this hotel in a suit and tie or cocktail dress- don't be surprised when you receive horrible customer service. In addition to this, checking in makes you susceptible to a hefty charge on your credit card that will eventually be quoted to have been charged "accidentally." The quality of the hotel is all in the show, and is not found in the customer service, nor in the rooms that refuse to cool down if it's over 70 degrees outside. Dissapointing would be an understatement, we were very excited for our stay, and very let down. And yes, Hilton, we've already contacted your customer service that refused to compensate us for the time and struggle of being charged on accident. It is a shameful and cheap company that promotes themself as high- quality.

Here I am at the Park Plaza Hilton, trying to get some sleep after a long day of travel. I just went down to the front desk to try to remedy this situation: I am paying for, and was told at check-in I was getting a King Superior room. I am sleeping on a queen-size bed without the amenities their website shows as distinguishing a King Superior from their Wicked Small Queen room (namely, a desk, a mini fridge, and - shockingly - a king bed). The women at the front desk were very nice, but simply insisted that I'm getting the room I booked and am paying for. After repeating several times that "I have a queen bed, I don't have a desk, and I don't have a fridge, the room is the size of a shoebox," the manager admitted that there are no desks in even the King Superior and that the website is misleading. They offered to bring up a fridge, but the only place I can see they could put it is on the small patch of floor near the bed. This room is TINY. I asked them to come with me to see the room, citing possible misindexing of the room in their computer system, and was told by the manager that she has seen all the rooms and knows I'm in the right one. Further, they text upon check-in with a link to the hotel amenities. I perused the menu of the lobby restaurant and decided to have dinner there. The bill was considerably larger than I expected, and when I compared it to the menu on the website, the prices were significantly higher. When I inquired about that, I was told they hadn't updated the website they *send to all their guests* with the higher prices. I hate feeling like a cheapskate, chasing all these discrepancies, but I hate even more that they are so sloppy - possibly fraudulent - in their published products and pricing.

They get a star for the aesthetically pleasing lobby and the professionalism of the desk staff. The room I had was cramped and there was a grey flannel curtain that hid the very tiny closet. My luggage I'd next to my bed! Need I go on for $300 per night!

I decided to update the review - my experience in the past day has been even worse. I will spare everyone the details, but I would stay anywhere else. There are FAR better options within a few blocks. This is a terrible hotel with horrible customer service...

I finally reached an assistant manager, who put me in contact with the valet manager. The valet manager said a refund for the fraudulent valet charges would be issued to my credit card in 3-5 days. I still have not received the refund after more than a week. This place is a disaster. I would sleep on a park bench before I would stay at this hotel again.

I am honestly insulted at the prices they charge for this place. The lobby is nice but the rooms are in dire need of renovation. I was here during their staff protest and the banging on buckets and chanting can be heard all the way up on the 11th floor with the windows up. To be fair the hotel did adjust my rate to try to make it right but the room they switched me to had a toilet that was installed askew. I know you must be wondering what in the world I'm talking about so I attached a photo. I honestly didn't think this was possible but there it is. The temporary staff they used to cover for the people on strike were terrible. I mean it's like they just hired them off the street. No one knew how to do anything, especially a couple of the young guys that work the front desk. They could not care less about your problems. If you are planning on spending some money on a stay in Boston, I would STRONGLY encourage you to look elsewhere. This hotel is dated as can be and you would do better to stay at the Hyatt Regency near the commons.

Super dated hotel. Only thing updated in the last 100 years is probably the lobby. The elevators were insanely slow. There are 6 elevators, but it takes so long for a single one to arrive. The tap key fobs are also very dated and takes a couple of tries to activate. The rooms left a lot to be desired: -stained bed sheets -inconsistent water temperature in sink -wobbly bathroom fixtures -disgusting hand/body soap -stained tub -no bathroom vent -paper thin walls, heard everything outside and in the surrounding rooms -terrible wifi It looks like a rental house that a landlord spends minimal effort in upkeep. Someone mentioned it looks like they keep a bucket of paint on standby to touch up the rooms and that's exactly what's going on. Saw a maintenance staff rolling a cart around with some paint. The ol' landlord special. Friendly staff, but the hotel itself is nothing to write home about.

First we booked thru SUPER.com which stated room /wifi and breakfast free - se got in esrly unexpectedly at 11:30/.am and check in was at 3 - my partner had just gotten off a red eye flight and was exhausted - while i went to front desk to ask them if possible any rooms available early would b great - meanwhile my fisnce had fallen asleep in the small lounge area - not snoring just sleeping and noond else was in there and the security came by him once when i was at front desk and told him he couldn't sleep there - HELLO! ITS A HOTEL! Then he came by a second time when i was there but didnt know we were together and told him agsin - i said " hes been on an overnight flight and is tired - we're trying to get room early - zI didn't mention I'm white my fiancé is black so inreally felt if it had been me sleeping nothing would have happened - i went to front desk then to complain of being harassed by security snd told thdm why - we then got our room in 10 minutes- second big issue is he went to breakfast when i had to be out and was told it was NOT included- - and when ingot bill all extra fees so no deal there on Super com or Hilton Park Plaza and rooms mediocre at best - with sll that renovation - signed Very unhappy & disgruntled former Park Plaza lover

I've been staying here on and off for years so i can definitely attest to the work they have been doing with remodeling the rooms. The rooms are in fact quite comfortable now with the reno albeit still small in line with the historic value of this hotel. My really big negative is the noise you can hear from the hallways and through the walls, unfortunately you can hear everything, much more so than in other hotels. The lobby is grand and the staff i interacted with seemed friendly and helpful. The location is the best if you're wanting to explore downtown Boston. Super walkable.

I stayed here for a weekend retreat and can say that the rooms are spacious and clean. I also want to say that the front desk staff I encountered throughout the weekend were very helpful with suggestions for food, tours, and whatever else one would need!

Stayed here during a weekend trip to Boston in early January. The location is incredible, the staff was friendly and efficient, and the price in comparison to other hotels in the area was reasonable. We stayed in 2 Queen Beds Superior Guestroom and the room was perfectly sized for 3 adults. We couldn't hear street traffic or anything and were able to sleep soundly. For breakfast I headed to the Starbucks adjoining the hotel lobby. All in all a pleasant no-frills stay. I would happily stay here again on my next visit to Boston.

I'm really disappointed in this hotel. I get a welcome text saying that tbey gave water at check in(didn't happen) i was told to ask at the desk. When I asked the clerk said we just ran out so rude. Over priced for the quality of the room. The wicked small room is truly so wicked small. It was smaller than my cabin on a Viking cruise. Fortunately I wasn't sharing it with anyone. Difficult to find valet parking more signs with directions would be helpful.

If you book here, understand that you are booking for the location of the hotel. While it was extremely convenient to be in walking distance to downtown Boston and the Back Bay, the hotel itself was lacking. The room was small (as expected when we booked) with no mini fridge or bathroom fan. There were occasional musty smells and odors throughout the stay. The wait for an elevator was long, so we opted to take the stairs down from the 10th floor at one point. No amenities were for sale in the lobby (Tums, Tylenol, etc.). Our room keys stopped working partway through the stay and had to be replaced, which the staff accommodated. We also needed to have a staff member come to check on leaking water in the bathroom. Additionally, there was an ongoing worker's strike happening outside, so hotel employees were marching, chanting, and making noise. Due to the limited staff, there was no cleaning service offered throughout the stay and we were not aware of this ahead of time. Overall, the hotel was disappointing. We have had numerous comfortable stays at other Hilton hotels, but this was not one of them.

Paid for a king bed suite with pull out couch suitable for 3 people. The suite itself was much smaller than it looked in the photos and not as nice. The king bed was NOT a king bed, it was maybe a queen at most. When I mentioned to the staff that there may have been a mistake, they assured me it was in fact a king bed and that I was wrong (I have a king bed at home.) My partner and I couldn't roll over without being in each other's space. The bed was also so hard and uncomfortable that I was awake all night and was in horrible muscle pain in the morning. The pull out bed was also uncomfortable and you could feel the bars through the mattress. Overall I feel that I paid way too much for what I got and I did not sleep a wink. It just felt like false advertising and the staff seemed unconcerned. FYI, the TVs are old so if you are looking to do anything more than watch basic cable, you'll have to bring your own electronics. No smart TVs. Location was convenient for our plans in the theater district but I wouldn't stay here again.

Poor experience all around from check in, staff communication, hotel store staff closing store for an hour with no signage, and room smelling like smoke. Originally requested an allergy free room on Hilton app and upon arrival staff member had no idea about the request. When he attempted to have staff turn over the room, it took 45 min and all they did was dump folded sheets and new pillows on the bed without removing any of the feather blankets and pillows (photo below). I came down and informed them and was reassigned to another room...reassigned room smelled like smoke but was "allergy free". I had requested a manager (Rawan) to call me to discuss this and a note was made by Heidi to do so but zero follow through. Don't recommend this place despite its location. The concierge staff is nice though.

If you want modern and spacious features, don't stay at a historic hotel. The rooms are going to be small with less ability to do updates. It is what it is! My room was comfortable and clean, and it works if you're not needing to spread out for a lot of "getting ready" activities. For a night in town for business, it was just fine. So if you don't mind being in the city close to everything, this is a really lovely hotel. Excellent customer service, from the front desk to the bartenders. Fantastic old fashioneds and clam chowder!

Nice property and location with good food in restaurant and attentive valet. However, I woke up each morning with bites on my arms and legs which are very itchy. This morning I had symptoms similar to that of an allergic reaction. When leaving I checked the flat sheet which had specs of blood on the side where I slept. There are clearly bed bugs in the room. I reported it upon my return and was advised it will be investigated, however I won't return.

Great location, médiocre service and a little run down. We were visiting Boston to look at universities along with a LOT of other families, and this place was your typical Hilton. The front desk seemed a little tired but for the most part helpful, not too friendly though. There was no one to help us with our bags at the front entrance when we were dropped off, no one greeting guests as they walked in. Surprising for a big hotel in a big city. The lobby is nice and the restaurant is convenient. Location is fantastic, hence the stars. I wish the service could've been a little better, I would've liked to give at least one more...

This is a beautiful hotel in the heart of Boston. The lobby has a huge high ceiling and seating around the ground floor. There is a bar in the lobby and seating for their restaurant. There is also a seating area off to the side which is great to escape the traffic of travelers entering/exiting. The rooms are small, but they are clean and well appointed. Comfortable beds and well decorated. Bathroom is very small.

Yet another hotel that doesn't meet the standard that its brand attempts to portray. I am truly sick and tired of hotel websites that provide a photo, description, and price for a room, then that is never what you get when you check in. Then they have the gall to say those photos are just for marketing. I have two words for that tactic and you can use your imagination for what those are. Next, I travel for work. When I choose a room that is supposed to have a desk, I expect a desk. Not some tiny table with an inappropriate chair. Ok. Enough about that. Let's move on to the cleanliness of the room. I'll just say that you probably shouldn't look around too much. Yuck. Stuff stuck on the rug and near cabinets. Gross. And I hope you don't mind the dripping sink and the loud sorta self flushing toilet. And don't get me started on the $@'l%!! destination fee! Hilton schmilton. This particular hotel's only calling card is the location.

Stayed 2 nights for work at this establishment. Customer service is non existent here. Checking in was like pulling teeth. The rooms are rather small and the walls are crumbling. WiFi is slow and the room service is below average.