Hilton Boston Park Plaza

The location is the hotel is awesome. There is a subway entrance right around the corner. Walk right to the public garden. The rooms left much to be desired for a Hilton brand hotel. Our first room was the size of a closet. Maybe 200sq ft. We needed a refrigerator for medication and it wouldn’t even fit. They moved us (for a fee) to a room that could fit a refrigerator. The toilet wouldn’t even flush toilet paper and the sink would not drain. Great location, hotel needs to do better.

Great spot centrally located in Boston. It’s too bad that they have included live entertainment in the bar restaurant area it was not needed for the hotel. ||Rooms are nice especially for the price. You have to understand it is an older building but the room was big with more than enough space. ||Bed was very comfortable and the blackout curtains did their job. ||It’s a great location and a nice hotel!

I was here for a conference so I must admit the space was lovely and it's location was nice. But what was spent on appearance unfortunately couldn't make up for the variety of problems I experienced. The room was modest but noticeably worn. Incredibly noisier than expected and the mattress wreaked havoc on my back. The bathroom was small - almost too small. Lastly, I had to purchase a charger at the gift shop for 37 dollars (avg. Retail approximately 17-18?) And shame on me I left it in my room before check out. The guest relations staff member called security, gave my name and number and then told me they'll call me. Nothing was written down, and I received no actual confirmation that the item would actually be looked for. I felt totally insignificant and frustrated. You dont want your guests feeling like a burden. Essentially, my charger was long gone just a few hours after check out and I'm not sure who this mysterious security officer was on the phone, but I am almost certain I will never see that overpriced charger again. All in all a nice location, okay staff, but not impressed given this is a four star hotel at four star prices.

First time staying in the Back Bay and had a great time exploring a new section of Boston. Very walkable area. The hotel bar was awesome. We heard that there were a lot of very small rooms so it is worth the upgrade to the one bedroom. We enjoyed the extra room and corner window views! Excellent staff, nice gym.

Good location and impressive foyer. The person who checked us in seemed disinterested to the point of surliness. No warm welcome to the hotel. Is that too much to ask? Now to the room. Small, in need of decoration and a better clean (the bathroom door mirror is a case in point). Bathroom again all was small with one small bath towel per person and no slippers nor bathrobes. The room fridge kept nothing cold. On the plus side plenty of power sockets and USB charging ports. I also had a dispute with the final bill that was resolved professionally by the person on the desk. Overall, not what I expect from a Hilton at over $400 per night. Management hang your collective heads in shame.

We were greeted by Linda! A very nice experience. Linda took the time to explain the Freedom Trail and subway to us. Also guided us to James Hook lobster rolls. We are happy with Hilton because of Linda. Defiantly an asset! Thank you for a more pleasurable trip Linda! I am clapping my hands.

The facility is beautiful. However, the rooms left much to be desired and if you have to call guest services after 5 pm, you'll be waiting FOREVER, even with the 'emergency' guest services button. I had good experiences with the front desk, but the wait staff were quite unfriendly for all of our visits. It's close to the subway and within walking distance of many activities!

I just went down to the front desk to try to remedy this situation: I am paying for, and was told at check-in I was getting a King Superior room. I am sleeping on a queen-size bed without the amenities their website shows as distinguishing a King Superior from their Wicked Small Queen room (namely, a desk, a mini fridge, and - shockingly - a king bed). The women at the front desk were very nice, but simply insisted that I'm getting the room I booked and am paying for. After repeating several times that "I have a queen bed, I don't have a desk, and I don't have a fridge, the room is the size of a shoebox," the manager admitted that there are no desks in even the King Superior and that the website is misleading. They offered to bring up a fridge, but the only place I can see they could put it is on the small patch of floor near the bed. This room is TINY. I asked them to come with me to see the room, citing possible misindexing of the room in their computer system, and was told by the manager that she has seen all the rooms and knows I'm in the right one. Further, they text upon check-in with a link to the hotel amenities. I perused the menu of the lobby restaurant and decided to have dinner there. The bill was considerably larger than I expected, and when I compared it to the menu on the website, the prices were significantly higher. When I inquired about that, I was told they hadn't updated the website they *send to all their guests* with the higher prices. I hate feeling like a cheapskate, chasing all these discrepancies, but I hate even more that they are so sloppy - possibly fraudulent - in their published products and pricing.