Hilton Corporate Office - Addison

Staying @ Embassy Suites in Lubbock, TX. I'm disappointed. The staff were fine (friendly & responsive); The hotel? not so much. Im traveling with my service dog. Checked in to hotel, got the key card and walked to my room - 3rd flr at the other end of complex. Bags & dog in hand, and room key card didn't work. Walked back to desk and let them know. Staff member said, "....yeah, we've had to replace a lot of door locks recently. A high school team & fans stayed recently and teared the place up". He redid the keys and walked with me to the room. Seems you have to pull the room door handle up, for it to work. NBD. Tried to make coffee in room. Coffee maker is broken. Walked to front for coffee service. Got a cup and it was cold coffee. I say all that to say this. WHY in God's name am I paying over $600 for a one night stay? At a sub-par Embassy Suites? As a life long Hilton Honors Gold & Diamond Club member, I'm reassessing my loyalty to Hilton.

This was the most horrible hotel. I have stayed in and a long time slipped and fell in the bathtub because of the drain cover was not attached. The paint fumes were horrific all weekend because they were painting on our floor with no ventilation. They should’ve shut down the floor and did the painting during the week if they wanted to sell out for the weekend, but instead, they just kept painting around us and I had a horrible headache because of it. The breakfast was not at the park either as you will see in the photos the hot food was sitting on the counter instead of having sterno underneath them, so the food was not at proper temperatures also found the same thing with the milk. It said out for three hours with no ice underneath it or in the center of the picture the waffle mix was empty most of the time we did not have any forks and I asked three times to get a fork and I watched your Employee pull forks out of the dirty tub, wipe them off with the towel and hand them out to people no wonder I’ve been sick for the last three days. Also, your website says you have an indoor pool and a hot tub and have pictures of it on your website. I was looking forward to the hot tub because I have back issues after a long drive only to find out that you had taken the hot tub out and enclosed it with concrete this was the worst day I’ve ever had to Hilton for the price that I paid for this hotel. I should’ve had a refund. I will never stay at another Hilton because of it, I will find better hotels because you’re star grading is way below par sincerely Valeria Powell PS I also had to ask to have my trash emptied, and my towels replaced. I thought this was a daily occurrence with Hilton. This was at the Hilton Homewood Suites in Fayetteville, Arkansas

I am frustrated with Hilton's refusal to award me the reward points I paid for. I frequently send my employees to various locations, and I always choose Hilton brand hotels to accumulate points. The same goes for my personal travel. Recently, I booked a hotel room for an employee, but I did not receive the points for that stay. When I called the hotel, they advised me to wait, assuring me that the points would show up eventually. I followed up a week later, and they gave me the same response. When I called again the following week, I was informed that it was too late to claim the points, even though I had paid for the room. I requested to speak with a supervisor, and I was told that I could make that request, but it was unlikely that I would receive a call back, and if I did, it would take 7 to 10 days. I still have not heard back from anyone. If this issue is not resolved, I will have no choice but to consider taking my business elsewhere.

Hilton Southlake in Texas has horrible customer service as well as the customer service department via email.. After numerous attempts to get the points promised I have still not gotten a response. The horrible stay consisted of no hot water in entire hotel and had dinner to get ready for. Then 3 + loud emergency blares telling us to vacate the building after 2 am in the morning thus disruption of entire night of sleep and being told it was due to rain. Offered a few measly points and still never got them. HILTON needs to do better!

I am a Hilton Honors since 2010. I love staying in the Hilton hotel. June 4, 2025, my hotel was cancelled at Hampton 337 W. 39th St Manhattan, NY. It was approx 4p and the clerk said it was due to my credit card didn't go through. The site allowed me to check in, pick my rm and use another credit card. When I arrived, that's when I was disappointed. I presented a 3rd credit card, she told me there where NO room available. I was perplexed. Then when i decided I will contact the CEO to get compensation and an explanation.

Spent 2k on a weekend to see Metallica in TPA...The hotel was a dump for $400nt, shuttle didnt operate as specified causing us to miss first 2 bands EACH NIGHT, AC dirty and noisy, free drinks NOT free for all, and mine was basic, happy hour was worse snacks than airlines give...breakfast phenomenal and Uber $100 EACH WAY 2.2mi because shuttle not operating...called corporate and spoke to Gina...got a referral number and never a response! Worked MANY years at Hilton and never had such a debacle!!! #embassysuites never again!

I stayed over a hundred times at this hotel and had no problem to the new Jim I canceled two reservations and still got charged the full price for each night and put my account in negative balance. And yes they was late and she charged me twice for both times and I called Hilton and talked to somebody and had it canceled because they said they wouldn't and couldn't cancel it at the hotel I want my money back on my card that is self or I'm turning into the better Business bureau and calling the local police department and filing credit card fraud charges Home2 suites Knoxville Tennessee cedar bluff West location

This company as a whole is absolute trash! they charge you per noght instead of for 3 nights then tax that. instead they charged me on the hilton app for every night I stayed. Then they charged my credit card that I used for incidentals the same that they charged my personal card! If it is not back on my card by Friday I will report the charge on both cards as fraud and you wont get shit from me! Super tired of these big corporations constantly taking from us!!! Companys just like hilton are absolutely as un-American as they come! Absolute disgust!!! Never again.