hp789
Google
This would have been a great stay, were it not for the chaotic service at check-in which bizarrely was still in evidence when I checked out four days later. The reception appeared to be manned by flustered people with "Trainee" badges, one of whom spoke to me very LOUDLY in German, before realising I wasn't a member of a geriatric tour group for whom (it appeared) the hotel had made special reception arrangements. When eventually I did check in, it was with a surly and offhand young girl who, when speaking of me to her colleagues she persistently referred to me just as 'she' rather than starting with the usual courtesies such as 'this lady' - or even using my name! At this crucial point I was made to feel unwelcome and certainly not the valued guest I was hoping to be. ||That said, the room was comfortable and I was thankful for windows that actually opened. Breakfast was good-ish, but the food on offer didn't seem vary at all during my stay. One good feature was that each table had a little mat which you turned over to indicate whether the table was free or occupied - this was very helpful, especially for a solo traveller.||When I went to check out, I was told that the City Tax, which I'd opted to pay on arrival, had been wrongly calculated, and that I needed to pay more. At no point did I get a receipt for this payment and as I'd paid for my whole trip as a unity, I couldn't single out the hotel charges and check what the correct tax should have been. ||That said, the location is brilliant - the hotel is in a quiet street, but very close to the beautiful main attractions of central Dresden. Moreover, apart from the reception staff, everyone else was very pleasant and helpful.