Hilton Frankfurt Airport

I spend in two occasions in September two nights in this hotel.|Perfectly located a few steps away in walking distance from the airport of Frankfurt the venue offers a quick service, excellent attention and effective check-in and check-out. Rooms and amenities are correct, clean and well prepared for a short stay.|Breakfast is good and offers a large variety of dishes. Unfortunate was that the restaurant was closed for dinner on one occasion, as a private event took place. In the bar a short menu was offer, but nothing special.

Perfect location if you are flying our early. Terminal 2. The front desk advised us to take a cab to our terminal, rather than use the shuttle. We're older and we were glad to take this option. We had dinner at the hotel and it was delicious. Rooms were quiet and clean. Parking garage was the only option is you have a car.

Had breakfast at The Hilton Frankfurt Airport before my flight and it was excellent. The fried eggs looked like a piece of art, I wish I had taken a photo before eating them! More importantly the Staff were extremely pleasant and made the experience even better. Special thanks to Chef Aleksandr, Nataliia, and Ivan for their warm service. A perfect start to the day. ⭐⭐⭐⭐⭐

Hilton & Hilton Garden Inn, like the Marriott & Sheraton, are good choices if you need to stay at the Airport for flight or connection timing. Don't see much difference in any of the 4 properties which are all easy short walking distance within the Airport. There are also numerous food & bar options throughout the immediate adjoining area Concourse, in addition to those of each individual hotel property. Frankfurt Airport also includes a German Rail Station rolled into one building, along with the 4 hotels, so there is an abundance of food/drink/grocery choices for travelers, yet only 15 minutes by rail into Central Frankfurt. Have stayed at all 4 hotels over the years & find them all acceptable. No problem with the Hilton properties which feature excellent housekeeping, pleasant rooms & helpful staff.

I don't understand how this is a 5 star hotel considering the following: the bed does not have outlets on both sides, the TV is only in German and it is not even a smart TV. There are no streaming apps so it is basically unusable. There is also no free bottled water in the room which is pretty pathetic considering the price of this hotel. The bathroom has no exhaust and the rooms are not very cool. Most of these are basic amenities even a 4 star hotel offers.

I am obsessed with this hotel! For one thing, you simply can't beat the location. You can walk to all the shops and cafes in the mall area for pretty much anything you'd need while on vacation. Can also walk to the train station and the airport terminals. 5-star just for the location alone! The staff was super friendly to me as an American. The breakfast was also phenomenal and probably one of the best hotel breakfasts I have ever had. I would go out of my way to layover in FRA again just to stay here. I guess the only downside is it was confusing to find once I landed, but once I took the right walkways it was great.

what a nice hotel, great short1 night stay. great room, nice shower, really nice bed. breakfast was also good. room service was quite fast and good. great service. 5 min walk from the terminal

I am not usually a fan of hotels attached to an airport - but this is a major exception. Aside from the convenience of the location, it was extraordinarily clean and had many amenities to offer. The staff was welcoming and very helpful.

Very nice Hilton location attached to FRA. A short walk from the terminal exit gets you to this location which, while in a mall area, quiets down noticeably in the evening. There is a large fitness center, on site restaurants and a lobby bar. My room was spacious and clean. Staff was friendly.

So many things wrong with this place. First of all, I am a diamond member, and was given no upgrade for my room, even though there were. Larger room, still available when I checked in. I know this because I went on their website and tried to book a room and found numerous available larger rooms. When I mentioned this to the front desk, I was still told I was not eligible to get an upgrade. Second issue, to log onto the Internet you need to put in your last name and room number. That did not work for us. After taking our phone and iPad to the front desk and showing the employee that it said my info was incorrect, his only solution was to give us the guest name and room number of someone else in the hotel. I have the piece of paper as proof. That is completely unsafe to do! The executive lounge was unbearably hot, even for mid December. Personally, I think they keep it that hot so people won't stay in there and eat more food. And the fact that breakfast is served elsewhere to diamond members is also ridiculous. I knew I should've stayed at the Sheraton or Marriott - I have lifetime titanium status there. I would've gotten an upgrade and much better service.

I was a big fan of this hotel. It's right at the airport, so super convenient if you have an early flight. It's also right above the train station so you can get in/out of town easily. There is an attached shopping center with a few places to eat, a big pharmacy and a nice grocery store. Despite being literally at the airport and above a busy train station we heard NO noise. Our room was very clean and comfortable and the staff was nice. I'd happily stay here again.

Having had the benefit of staying here before pre-COVID, this was a solid four-star hotel for me suited quite well to the business type of traveler. It's been very convenient and my stay of choice when needing to catch an early flight out of Frankfurt. It has been a few years since my last stay and it has noticeably slid in service which is what drops a star from my expected rating on this post-COVID visit. Nothing has changed in terms of appearance. It was built in an era of Euro-modernism and has a lot of glass and interesting design shapes and angles. Much of it is visually interesting but not very functional and probably a pain in the *ss to keep clean and maintained. Examples of this include the lobby seats which look like modern museum pieces but clearly don't encourage lingering in any comfortable position for more than a few minutes and the ridiculous half enclosed shower that allows for more water to get outside of the shower and all over the bathroom floor than it does to remain contained. Pictures of both are attached for perspective. I can only conclude that the brightest in Germany become auto engineers since it produces such beautiful and functionally perfect automobiles (among the best in the world IMO) and their lowest IQ people in their population become shower enclosure and lobby chair designers. First, this is a typical airport Hilton with an Executive Club for its most loyal members or those willing to shell out additional money for some luxury privilege. The rooms are quite comfortable, the suites are very large and they are equipped and stocked similar to every other Hilton I have stayed at in the world. I slept really well here which is what I am really looking for in a hotel stay over everything else and is what gets it 3 stars just for delivering me comfortable night's sleep. My downgrade on this visit appears to be likely due to the post-COVID era we are now in. Many of their services were limited or simply not available which is not what I am used to at every other Hilton I have stayed at in the world. A big example of this was the hotel restaurant that is closed during lunch and dinner hours (presumably due to shortages of staffing). To compensate for this, they encouraged guests to go and sit in the lobby bar area where basic meals could be had in a very small space in the middle of the open lobby. It is not really conducive to any privacy and is not comparable to a hotel restaurant standard. Another example of this is their Executive Level Club on the 10th floor that was only open from 4p-9p in the evening (presumably also due to staffing shortages). Since I travel solo a lot for business, I rely on these Exec Clubs during down time during the day for comfortable spaces to work and be around other people. That is not possible here since they are not open during the day. When it was open, there seemed to be only a single staff person who was hustling to keep up with the crowd but unable to do so. She could not watch the door, replenish the food and beverages, and clear the tables all by herself. Most of the guests were continually asking when more food was coming, why there were no clean glasses to use and why the beer cooler was completely empty for most of the cocktail hour. It was really a disappointing experience and in my opinion, they would be better off giving coupons to their elite guests for free food and beer at the adjacent Paulaner Biergarten and sending them there instead of attempting a woefully inadequate limited operation of its own internal executive club. It was well below the level of what Hilton normally has as a standard and I am being generous with a 3-star rating for this. I realize that I have a very first-world complaint about this and I am confident that it will eventually get better. I still like this hotel for its room comfort and airport convenience. I will continue to patronize it when I am in the area and I have faith that it will find its way back to its pre-COVID quality.

Do not stay in this hotel in summer time. The roof is glass and you are sweating all the time. The rooms AC can't keep up with the heat... we have to ask for a fan and I slept 2 hours. Eating at the restaurant was like eating at a sauna. Last time was winter time and everything was really hot... lol can't win...

This summer we stayed here twice for a total of three nights. It was very convenient to the long-distance train station, and the entire FRA airport complex. If you take the elevated walkway from airport to long-distance train station, turn "right" at the train station and walk toward the end. If you step into the elevator, you're on level three, and get off on the next level higher, which turns out to be level five. The Hilton entrance is there. We found all desk clerks to speak English as well as German. Though the weather was as high as 36 degrees C the second stay, our room was cool. The Rise Restaurant featured friendly staff and a fine breakfast buffet (the breakfast is an add-on to your reservation, not automatically included). The price was reasonable for room, amenities, and service received. Definitely would stay again.

We've stayed at the Hilton Garden Inn next door in the past but decided to try the Hilton this time around. Very nice stay. Room was on the 9th floor facing the forest and highway. It was very quiet. We had a great night's sleep. We were upgraded to an executive king room which also included full breakfast. Our bathroom also had a tub and shower. We showed our vaccine cards when we checked in but were told that we also needed a negative covid test. This was something we were not aware of but thanks to Tobias at the front desk, he explained everything clearly and showed us where we could get a rapid covid test nearby and allowed us to leave our luggage at the hotel while we did so. Business center was closed but the front desk staff helped me with printing out some documents I needed. The executive lounge was closed so we were given drink vouchers to use at the pop-up bar in the lobby. This was very much appreciated. We had breakfast the next morning before our flight out. Great coffee and tea, plenty of delicious hot and cold food options and the staff was very helpful. Every staff member we encountered at the Hilton had on a mask and there were hand sanitizers everywhere. Our room was clean and the public spaces felt clean as well. Lovely hotel that is taking covid protocols seriously. We appreciate it and intend to stay here again on our future travels.

This hotel destroys the Sheraton next door. Beautiful lobby and entrance from the airport. Super nice check in girl upgraded me to a premium room on floor 10. Lounge is closed but they give diamonds drink vouchers for the bar. There is also a happy hour 6-8pm local. Hotel is newly renovated. Breakfast 6-10 daily. Gym is open. I'm becoming more and more of a Hilton fan for overseas stays.

A solid, pretty, modern airport hotel. Located in the Squaire (attached to the DB train station) it's very easy to get to from any part of Germany and is perfect for an overnight before an early international flight. Service was great, rooms were spacious and we really enjoyed the tub and shower in the bathroom. Prices were reasonable and would stay here again.

Very nice hotel right by Terminal 1. I was only here for a very short time but it was convenient because of proximity to the airport. It's actually on the upper levels so you have to take an elevator up to the lobby area. There is a Hilton Garden Inn right next door as well which can cause some confusion. It's quite an entrance here as well. Lots of glass so you can see thru everything here. Large lobby area with a restaurant where breakfast is served. I wasn't able to get to breakfast but it looked pretty good. The rooms were modern and spacious. No noise either from the planes taking off or landing which is always a plus for an airport hotel.

This is not a $350 a night hotel. The shower didn't drain, the shower head sprayed water all over the place, i was served under cooked chicken in the bar. It has no built in USB connections to charge devices. I had better experiences in a $120 a night Marriott.

Great location and good customer service. At first they had us in two far away rooms when I should have been in a Family adjoining room but the senior check-in person took care of us when she realized her colleague goofed. Cute views of the courtyard over Christmas showed a lit up tree. I got good sleep and the location can't be beat if you're leaving or coming into Frankfurt. Easy access to taxis, trains and subway cars. Recommend.

Unlike in restaurants where even one and the same dish with three cooks can taste different three times, a hotel for the basic things is relatively standardized. And the ambiance is of course - as with the food the personal taste - always in the eye or palate of the beholder. But for this reason, I now give a more standardized review of hotels, of course, special features are also highlighted. In the toilet area, it may be a bit too "visual" for some people, so I rate this area last and it is marked ***, just skip it if you are one of those people who does not want to talk about it. Short Review for quick reading: Wow, I wasn't​ expecting this: It is a very nice Hotel. Love the modern rooms and the easy access from the Airport is a big plus. It is farther away from the Airport Gates than the Sheraton, but way more modern. So I think it is worth the extra steps. This Hotel has everything you can ask for even a spa with hot steam. What struck me: The Lounge was very relaxing very modern. Personnel / Employees: While I was in the lounge there was a small incident. You want a lounge for some relaxation, someone who is constantly on the phone and also at an annoying sound level is a real issue. But when you have such a nice Lounge Host like Mrs. Fargol, she was taking care of the other guest. That was brave, cause that guest was very stubborn. So thanks to Mrs. Fargol! Honesty or Marketing? Towel Service (on paper or even printed paper every hotel asks for help to protect the environment and to use towels several times, but what really happens in this hotel - is this taken seriously or is the towel replaced even though it left on the towel rack has been?): - Stayed only for one night, will check this next time - Bottle of water from the minibar: 5 Euro - Cup/cappuccino from the bar: 4 Euro Amenities (beyond the usual, expected): - USB / sockets on the bed - Just perfect! A lot of outlets on every side of the bed. Extra on the alarm clock and at the desk even plenty of outlets. - Trashcan: one in the bathroom, one at the desk - Shower system (shower head can be separated, water pressure, constant shower temperature): Lovely combination of a rain shower and normal shower, good pressure and separate shower head, in my rooms was also a tube which came with the same shower options. I really like the bathroom. Only missing thing was a Mirror TV (no kidding, had plenty of hotels that offers that in the bathroom :) ). - *** toilet brush (at most 4+ star hotel seems to rule the opinion that the guest should not be bothered to clean the toilets after the use and the toilet brush is left out without further ado. I find that very questionable to the housekeeping) *** They offered a brush !!! YAE! ​

Proximate to airport; clean, comfortable, quiet room; bar /restaurant just downstairs with decent selections of both beverages and food.

Very poor service. I waited for ten 15 minutes at the bar & finally asked for a beer & the waiter didn't even ask what I wanted just brought out whatever beer they wanted. I thought this was very disrespectful and I have been coming to Hilton hotels for a very long time. This is supposed to be a high end hotel & it definitely did not feel like it. Will never come here again. Very disappointed with the customer service. I travel for work a lot & hotels are like a home away from home & this definitely was not. I'm disgusted. Besides the horrible customer service the place is beautiful but that is nothing when you get treated in such a sickening way.

This is the perfect staging area for air transport out of country. In my case, trained-in from Berlin, transferred from Frankfurt HBF to this airport's train station (aka Flughafen), and easy walk with luggage through this train terminal to the hotel. This walk schlepping luggage was my primary concern and turns out it could not have been easier due to modern design and construction. Checked-in, had my last schnitzel at the German restaurant in the airport terminal (maybe 100 meters away from front desk), saw the soccer match and went to bed. Woke-up for early flight, short and easy walk to the Lufthansa terminal (maybe 200 meters) and flew-off. Note: HGI (Hilton Garden Inn) is right next door to this Hilton (kind of strange (note to self)). Aside from it's excellent location, typical business hotel: clean and efficient.

Stayed here one night. Hotel is very modern. Conveniently located attached to airport BUT that's a lot of walking!!! Friendly check in with a trainee. I don't like that I had to give up the luggage cart, use a bellman, and pick up the cart the next day. The gym is nice. Great upbeat music. modern machines each with a TV. Nothing broken. Pretty small for a hotel this size (and it is shared with the Hilton Garden Inn) but I was there at an odd hour (10pm), which I assume most people are, and there were only 6 other people there. The next morning there were 5 people. There were 4 treadmills, 4 elliptical (2 of each type) recumbent bike, 2 regular bikes, row machine. Circuit and free weights. A busu, 2 different sized ab balls, and a foam roller also. It was a little warm. And everything is close together so no extra arm movements while on a bike or treadmill. The executive lounge was pretty good but the one guy stocking and restocking was running around like crazy during the evening happy hour. Seems like there should be a second person helping. The morning it looked pristine but she too was hustling to keep it that way. Room was a good size and the Paul Mitchell amenities were nice- it's been awhile since I've seen the body wash and was happy to have it! TV was big and ultra high tech. I had trouble accessing my message and setting my wake-up call. I am sure it was operator error. But if you are going to insist a bellman take your bags up, he should know to walk you through the TV. He dropped the bags and left relatively quickly. Diamond level amenity was nice. I asked the front desk about the location of tax free in the airport. He answered with authority but further detailed questions about the 2-step process had him stumped. However, the daytime bellman was completely knowledgeable and answered all my questions correctly. He was impressive (and very tall). I would absolutely stay here again and highly recommend it.

Convenient airport located at the airport itself. Starbucks and food options just outside. The train station is also a 2-minute walk from the front of the hotel. Checking in was a breeze. You need to insert your room card to access the elevator after a certain floor, I believe. Minus a star since they gave me an accessible room. Not that it mattered, but the dimensions of the bed, toilet and even the shower were different. Nonetheless, had a good night's sleep.

This is a great hotel located within walking distance of Frankfurt Airport. The hotel offers a clean, comfortable and quiet space for guests to rest and rejuvenate in between flights. This is not a hotel I would stay if visiting the actual city of Frankfurt, but you could as the city is only a 15 train ride from here. The hotel is situated above the Frankfurt Airport train station. It's located outside of the the airport so you will have to clear immigration and/or security to get to/from the hotel and the airport main terminal. It will only take you 10 mins to walk from the airport to the hotel and the walkway is completely covered and protected from the elements. If you are departing Frankfurt Airport, there's even an airport check-in counter located above the train station. You can check-in for your flight and drop off your bags, even before getting to the main terminal of the airport. This will save you a few minutes as these counters are less crowded than at the main check-in counters and you won't have to lug your bags around. On this trip, I booked a standard king room to avoid sleeping on an airport bench like a bum. The room featured a really comfortable bed, desk, ergonomic chair and a small sitting area. The bed was really comfortable and provided the perfect amount of support and softness. The attached bathroom was on the smaller side and featured a single-sink, toilet and a shower/tub with a curved rod. Peter Thomas Roth bath and body products were also provided for your use. My room had an airport view. The large windows let in plenty of natural lighting. The blackout curtains were effective in blocking out the daylight and the thick windows blocked out all the noise. Other hotel amenities included a small business center, fitness center with sauna and steam room (open 24-hours a day), coin-operated laundry room, on-site convenience store and a full-service restaurant. Overall, this is a great hotel if you have an extended layover or an early morning flight from Frankfurt Airport. I enjoyed my short stay and would recommend it to anyone. If you like my reviews, feel free to check out my travel blog. The link can be found in my profile. Thanks for reading!

Very impressive entry view. But there was a smell once we entered the elevator and in the hallways. It was an unpleasant smell to me but others didn't think it was all that bad. We arrived a little past midnight so there wasn't very much activity neither around or inside of the hotel. Their credit card machine was inoperable so they wrote down the number on a piece of paper which made me a tad bit uncomfortable so I hope it all works out well. I also think there was too many pieces of furniture inside of the room. It was very cramped.

AVOID ROOM 827. The electric is messed up and that's generally concerning. Lights do not work if you are using thermostat fan. The Bathtub/shower has half a door. If you move forward to not get water all over you step on the drain for the tub. The water backs up. The beds have springs and are rock hard. Pillows were subpar For the cost of this room, the bad outweigh the good.

Excellent hotel with great amenities. It is located at the Long-Distance Train station, which is on the opposite end of the Terminal. However, if you fly Lufthansa, the drop off luggage is very close! The Hotel is modern and everything is new and clean. The Reception was very helpful, the check in was easy breezy. The room is spacious and well equipped with international outlets, good quality toiletries (Peter Thomas Roth, yes!), nice towels, mini bar, coffee and tea in the room. The blackout curtains and fantastic sound proof windows and walls allow for a good sleep even in the middle of the day. The bed was very comfortable and the whole room layout was excellent for both work or leisure. They offer late check-out and fast WiFi, fantastic! The gym and sauna/steam room are at the top floor open 24h. Their Restaurant and Cocktail Lounge downstairs looked really good, so you don't even need to leave the room when sleeping between the flights. However, the Hotel is located in a sort of a mall, The Squaire, directly connected to the Airport's terminals, with drugstore (Rossman) and restaurants all over the place. I would definitely stay again!

Extremely upper class wonderful hotel. Would highly recommend it knowing that most people don't stay at airport hotels. A great treat. Wunderbar!!

No airport hotel has ever evinced the word "Wow" from my lips in a good way, until the Frankfurt Airport Hilton. It's a beautiful property, adjacent to a place that fills me with anxiety (the airport). From the grand entry, to the comfortable rooms, it is like a little oasis in an ocean of chaos (to mix metaphors). It's a business hotel, but leaning toward the luxury side in terms of comfort and classiness. The check-in staff was top-notch, and they were the only staff we had to deal with. Room was super-comfortable, reasonably sized, and the shower was the largest we had had in 10 days and three previous hotels in the region. It was great to be able to walk to our terminal for our flight after check-out, and also to be able to walk and take the air train from the Hertz rental counter after dropping off the car. (NOTE: From within the airport terminal, it was difficult to find my way back to the Hilton, and I wandered aimlessly for a few minutes, unable to find any signage. Look for the signs to "New Work City." I probably took the long/wrong way back.) Downsides: 1. Parking for check-in: The little "temporary parking" area was full, yet there was no one else checking in when we arrived, so shame on whoever was taking up those spaces. I had to park in a taxi zone, and was worried about being towed, but it was OK. When I was done checking in, and went to move the car, the area was still full. 2. View. The architect should be demoted and whacked on the head with a big wurst. No one should ever design a building with a view like this, not even a prison. At least it was quiet. 3. Dining. Choices within the hotel are limited, and seemed a tad pricy. In other circumstances, we would have been happy with what was there, but on this occasion, we just wanted an easy, inexpensive meal. Fortunately there are plenty of other choices in the "mall" area outside the hotel. (We were happy with the Paulaner restaurant, for beer and German comfort food!) I would happily stay here again, on travel nights in and out of Frankfurt. I would probably not stay here other than travel nights though, because it is not near places where I am likely to do business or sightseeing.

Really liked this airport hotel! What a luxury to have an airport hotel right in the airport (usually you have to wait for shuttle as the airport hotel is miles away) The place is elegantly modern and the room was large, immaculate, with perfect quiet A/C, and the large bed was fitted with the highest quality of sheets and covers. This is what you want in an airport hotel where the purpose is to get good sleep!

After a long 10 days traveling in Germany and staying in budget hotels the Hilton at Frankfurt Airport was such a nice surprise. Having booked it 3 months prior I had no memory of where we were staying. After traveling by rail from Munich to Frankfurt Flughafen (airport) the stop after the main Frankfurt station, we exited the train and turned left to get to the elevator to take us up to the next level. From there (after a quick stop st the information desk) we turned left again went all the way to the end of the corridor and took the escalator up. The first view of the Hilton upon getting off the escalator was just stunning! Glass from top to bottom! Check in was easy and the receptionist spoke flawless English. A quick turn to the right took us to futuristic looking elevators. Here is where we revealed ourselves to be simple people (kinda like the Clampetts from the tv show the Beverly hillbillies). We entered the elevator pressed our floor number 7 and waited. The doors closed and we waited. We pressed the number again and waited. Another family entered and I watched to see if they had the magic touch. Yes! You must first insert your room key into the appropriate slot and then press the floor for it to move! A life lesson! Then we followed the signs to our room while wondering how we could exit this maze in an emergency. Good thing husband has a good memory and sense of direction. Once inside our room we ooohed and ahhhed and took pictures and video. For us, this was the most luxurious room we'd ever stayed in! Modern, clean and classy. An electric water pot, instant coffee (that actually tasted good) and the normal bath extras you find in most hotels. The bed was soo comfortable! An early morning flight didn't allow for too much exploration but what we saw was top notch! I would definitely recommend this hotel! PS Did I mention that it was located inside the airport which made for an easy walk to a bus that took us to terminal 2?! Couldn't ask for anything more convenient!

Been here a couple of times. Great service. Quiet rooms. The bar menu is limited but ok for a quick bite. Great place to rest on a busy business trip

Surprisingly, one of the highlights of our trip was our stay at the Frankfurt Airport Hilton. It was opened in December and styles itself as a hip retro-modern Hotel. Everything is super new, and has a classic, steam punk sci-fi feel. Our room looked like the command center on Moon Base Alpha. The hotel lobby could be the spaceport waiting area from the film 2001: A Space Odyssey. Even the fixtures in the bathroom stay true to the hotel's futuristic theme, and youll be proud of yourself if you figure out how some of them work. Seriously, if you're in Frankfurt, book a room for a night at this hotel! Its an experience you won't forget. And it was a pleasant end to our European vacation! Überraschenderweise war einer der Höhepunkte unserer Reise unseren Aufenthalt im Hilton Frankfurt Airport. Es wurde im Dezember eröffnet, und Stile sich als hippen Retro-moderne Hotel. Alles ist super neu und hat eine klassische, Steam Punk Science-Fiction Gefühl. Unser Zimmer sah aus wie die Kommandozentrale auf Mondbasis Alpha. Die Hotel-Lobby könnte die Weltraumbahnhof Wartebereich aus dem Film 2001: A Space Odyssey. Selbst sind die Armaturen im Bad treu zu bleiben zu dem futuristischen Thema, und du würdest stolz auf dich sein, wenn du heraus findest, wie einige von ihnen funktionieren. Im Ernst, wenn du in Frankfurt bist, buch mal ein Hotelzimmer für eine Nacht in diesem Hotel! Es ist ein Erlebnis, das man nicht vergessen wird. Und es war ein angenehmer Abschluss unserer europäischen Urlaub!

Slow service at lobby bar. Staff young and not all experienced. Also, frankly need more help. It took me 20 minutes to close out bar bill for one glass wine. Graubergunder wine was stale and no offer to alternative when I commented. Good bar food noted on prior visits. Thanks

Clean quiet rooms in a large beautiful hotel. Check in was good but we had to wait a while in line. I would give these guys 4 or 5 stars except I went to the restaurant. They charge for euros per black coffee!! Once they found out I wasn't doing the buffet, service was mediocre, a bowl of porridge for eight euros Hotel staff were excellent

Very nice hotel - modern, nice size room and had the amenities I needed for an impromptu unexpected overnight stay. I was told the hotel is fairly new - less than 2 years since opening. The location was convenient as it was attached to the airport/train station. Wi-Fi is free only in the lobby and only for 1 hour.

I stayed here on my way back to the US after my stay in Germany and absolutely loved it. It was every bit as clean and beautiful as the photos show, and the service was phenomenal. There was one all mix up with my dinner meal, but they quickly removed it from my charges and brought me something to make up for the inconvenience too. The breakfast was very economical and had a wide range of fruits, cheeses, breads, spreads, meats, pastries, etc. I would certainly recommend staying!

This hotel should have been brilliant - it's ideally situated in the airport, is modern, clean and full of the right amenities. However, I had some issues that made my stay frankly miserable. First off, the WiFi was not working throughout whole hotel. However, it took 30 minutes on the phone to the IT help desk to establish this. I could have been using my cellular connection and not wasted that time, had they told me at the beginning that it was simply not going to work. The room was lovely - medium sized with a small sofa, large bed and desk. The bathroom was also really nice with a huge bath and shower over it. The biggest problem came when I went to bed. Beds have different mattress 'firmness' settings so I got into my king size bed to find one side was three feet higher than the other. I twisted knobs but to no avail - it must have been stuck in that position. So I called down to reception for advice. 30 minutes of holding, angry tweeting to @hilton and swearing that would have made a navvy blush, I finally got through. The chap on the other end offered me a new room - but I had to get dressed, pack, go downstairs with all my luggage and collect the key. I briefly hesitated, but 10 seconds back in the bed made up my mind - I could not sleep like that. I trekked downstairs, grabbed a key and lugged my suitcase to the new room - a tiny cupboard with a much smaller bed. My night's sleep was not very good at all - I was so cross with the whole experience. To their credit, Hilton refunded the cost of the hotel room. I'm sure my employer hardly noticed though, and it didn't help me at all. I would much rather that the hotel had their stuff together and provided what it had supposed to do.

Located right in the terminal at Frankfurt International, you don't even have to go outside to get to the hotel. This was nice since I came off the flight from a warmer location in shorts and it was only 10 degrees (50 Fahrenheit). Modern designed, open air lobby greets you upon entering and being a weekend, it wasn't very busy...I suspect this hotel is mainly business people. We were upgraded to an Executive Room with access to the lounge due to the Hilton Honors status. This was one of the better lounges with some delicious food offerings, great Bavarian hefeweizen, wines, reading materials and a business center. They also offer free wifi to the elite members. We enjoyed the lounge access the night we arrived since we had no plans to leave the hotel and the happy hour was a perfect way to end our day. We also had a morning flight and the lounge was open just in time to grab a light breakfast before departure. The room was again a nice modern design and comfortable. Everything was in the perfect place, the bed was so comfortable and the bathroom was huge. Another note to mention is my love of German engineering: This hotel is virtually soundproof. While sitting in the lounge enjoying a few beers, we noticed airplane after airplane flying meters over the hotel, coming in to land. You don't here anything! Same goes for the guest rooms. If you've stayed at other airport locations in the past, you will appreciate the double layer of soundproofing this hotel offers.

Didn't go there but had a bad experience during booking. Somehow there was an error (ok maybe even mine) and got it booked for wrong dates. Called Expedia - couldn't do anything as they said hotel is to cancel/change the reservation. They called the hotel, I did as well - absolutely no response about the request. Not even to deny it.

This is probably one of my favorite non-US hotels. Why, you ask? For the simple fact that they have electric outlets that are at 110V for appliances from the US (in both the main room & the bathroom). Quite cleverly done.

One of the best airport hotels in the world. Classy, clean, convenient and not super expensive. I paid 249 euros for a large room with 2 twin beds. Right on top of the train station at the airport with access to restaurants and supermarket and most importantly Starbucks. Room is super quite and very comfortable.

This hotel was really nice, very accommodating location across from the airport, bus stop and in the train station. Tons of restaurant choices and a few bars. Very clean and quiet rooms. Definitely stay here before you fly out.

This place is NICE!!! We left our original downtown hotel because they did not have AC and had no clue what sheets were. We were given a room overlooking the runway so we could watch the big jets flying in. The room was clean and fresh. The AC was cold. The shower had water pressure. Everything about this stay was just wonderful. Thank you for a great nights sleep.

The hotel far exceeded my expectations, probably the best Hilton I've stayed at. Beautiful facilities, excellent staff and service, convenient to FRA. Room cooling issues typical of other hotels in Germany / Austria (it never gets cool enough). Great value for the price. The bar's design alone was exceptional and the conference area's design is stunning. This should be the model for ALL Hiltons.

Nice hotel but the rooms are kind of cramped. Furniture almost feels squeezed in and there is little room to walk. Breakfast was excellent and staff were exceptional.

So, this hotel is one of many connected to Frankfurt Airport - an incredibly convenient thing if you have a massively early flight that you need to be in Frankfurt for. It is located right above the high speed trains and the walking distance to Terminal 1 is not bad. This hotel is really nice and new. They had nice Neutrogena toiletries in the bathroom, and everything is pretty swanky looking. All of the hotel staff that we encountered were very nice, courteous and smiling which was great. We absolutely could not hear any airport noise whatsoever which we were thankful for. The shower was great...nice water pressure. We also ordered room service and it wasn't fantastic but the food was alright, and it got to our room pretty quickly. The wi-fi is free for 24 hours - yay! There is one unfortunate misstep in this hotel, however, and it is a huge one. Whoever picked the beds for this hotel obviously never slept in one. The bed that we had in this hotel was so incredibly rock hard that it actually hurt my body. My husband and I had a very hard time sleeping as we were constantly shifting to try and get comfortable. It felt as if we were sleeping on a marble slab covered in a slim layering of foam. Therefore, instead of waking up rested and ready for our 9 hour flight from Germany to the U.S., we were tired, sore and a little crabby. Therefore, 2 stars is all I can give.

This is the best hotel I've stayed in Germany for one simple reason ... impeccable service! We arrived at Frankfurt airport late in the evening on a layover to EWR. I thought about booking one of the many hotels in the city, but with the terrible experience at HI fresh on my mind from last year, I decided it would better to stay close to the airport, esp. since we had an early flight. It turned out to be a great decision, as we didn't have to schlep through the dodgy part of town near the train station or have to deal with getting a transportation in the middle of the night; instead, we were able to walk to the hotel. I agree with other reviewers that it takes about 15 min to get to the hotel from other terminals (we arrived in terminal 2), but considering that FRA is a huge airport, the walk wasn't a big deal in comparison to what we went through last year to get to a hotel in the center. Also, the courteous staff at the front desk really made the whole experience so pleasant, and as I know all too well how rare it is to find a hotel with such friendly and welcoming staff (esp. in Germany), it was well worth the effort to get there! The room was really comfortable and had all the amenities we needed ... granted it was for only 1 night. It's too bad that HGI ... and its staff ... isn't located closer to the city. Our stay was so pleasant that on my next trip, I'm actually contemplating on staying at this hotel and taking the S-Bahn into Frankfurt.

Being a long time Hilton hotel traveler, I thought this location was as good or possibly better than most of the Hilton Garden Inn's in the USA. The location is good with a not too long walk from terminal 1. The place is brand new and very clean and sorta swanky looking for a Hilton Garden. Yes the beds are hard which is a European thing so you need to sort of prepare yourself for that. Overall I was very happy with this location and I would stay here again if possible.

Over the last 20 years I have stayed at dozens of Frankfurt area hotels. My regular airport hotel there is the Airport Steigenberger. After staying last night at the "Garden" , the Steigenberger will be my choice again. to start with, Small room, also we drove around for twenty minutes in the middle of the night looking for the entrance, they are not allowed to have signs they told me at the desk. Thanks for telling me in advance. My friends finally dropped me at Terminal 1 at 1am and I walked about a mile with all of my luggage and drum equipment, forget to mention through the airport train station with a few interesting guys hanging around, and MANY escalators. Nice staff, room clean, nice amenities, nice tub.....but Steigenberger beats this place hands down in every manner. Thought I'd try it to skip the shuttle bus, but after waiting for 10 minutes and then hiking for about 3/4 of a mile involving multiple escalators to Terminal 1, it took more time than the bus. Hilton Garden, skip it...much better options including the Sheraton...major dissapointment for $$$ spent.

We were there for 2 nights when we arrived in Frankfurt and had a wonderful time the room was very nice we are gold members and HGV owners we were treated like an owner the 10th floor lounge was great and the front desk made sure we got where we needed to go with maps and direction for the U railway to and from where we wanted to go many thanks to all that work there see you all on the 11th of September

Amazing customer service was beautiful the business lounge was amazing the food was always stocked overall a great experience and the Hilton Franks for the Airport especially being so close to the train station and the rest of the airport

Gotta love the convenience of this Hotel. It's at Frankfurt Airport above the long-distance train station. We call it "The Cruise Ship" because that's what it looks like from the outside. We try to stay here the night before a flight back to the US because we can just get up, clean up and walk to the check-in desk. The "Cruise Ship" is a large skyscraper laid on its side. Within are the hotels (also a Hilton Garden Inn,) restaurants, a Rewe grocery store, offices as well as ticket booths for the trains. There is a gym, but I've never been so I can't comment on it. The bar is very nice, but remember, these are hotel drink prices. I ordered a Johnny Walker red with soda and was presented with a glass with a shot of JW and a bottle of soda water alongside. Two of these cost 25 euro... The bathrooms are really nice! there's a tub and a large shower and the mirror is lit around the edges, so when you look into it, your pupils are outlined in whatever shape the mirror is. Kind of odd, but definitely cool! We had a king bed and it was really comfy and Hilton has provided four down pillows to pamper the traveler. Try it!

Excellent hotel near Frankfurt Airport. I say near rather than in because it is actually "in" the long distance train station which connects to the airport by a long series of walkways. A little hard to find. The rooms and lobby are great. Well designed, beautiful, comfortable and quiet. I recommend the hotel if you are staying at the airport - I can't think of another reason to be here!