chris190314
Google
we spent one week end in june in this hotel|our room was spacious and well laid out with a superb view of the park. the bed was very comfortable. the room was spotless except for the coffestation. housekeeping forgot to wash the spoons and empty the used sugar sticks which were nestled in between the new ones. this can happen and since everything was impeccably clean one could tell this was just overlooked by accident. |the hotel is situated in a park like neighbourhood , plenty of parking and the grounds are well|kept and illuminated at night, so we always felt safe. we came by car and it was easy to find once you left the autobahn. |we were greeted already outside by a friendly doorman, who offered help with luggage right away. |breakfast on the first day was rather chaotic, and we left after 25 minutes without any food. we did manage to get a table, but the lines to the different stations were unbelievably long and i am visibly handicapped using a walker. after 20 minutes in line at the cooked-to-order eggstation i gave up and returned to our table where my husband who wanted to get fruit and joghurt and coffee for us had only managed to get two cups of coffee. the few service people were stressed cleaning tables and it was clear that they were overwhelmed by the amount of people. we were disappointed to start the day like that and decided to scratch this hotel from our frankfurt list. on the way back to the room i stopped by the front desk to let them know how great the room was but that we weren’t planning to come back because of what we experienced at the breakfast room. i talked to Laura and it was such a great conversation. too much to write here, but she represented the hotel in a professional and sincere way that we booked another stay for 7 nights in july today. |the second day the breakfast situation was perfect, but the hotel was not booked out then. we had omelets and fruit, coffee and juice. perfect! there is a wide variety of foods offered, buffet style, all fresh and delicious. |the lounge was was also super. it got replenished whenever needed, the food offerings were served in small jars, different salads, small bowls of hot food eg chicken teriyaki on sticks, small egg rolls, different cheeses and rolls and baguette. we did not drink any alcohol but you could chose from different wines, bubblies, beers, water, softdrinks and juices. i also saw gin and tonic waters. everything spic and span and the food was presented in an appetizing way. the atmosphere in the lounge was very relaxing. |the park invites you for a stroll at any time of the day. |last i want to mention the indoor and outdoor pools. both are big pools, not only on the pictures, but in reality. big and beautiful and inviting. the grass area around the outdoor pool was well maintained with plenty of lounge chairs and excellent service. |i did not use the spa or fitness room, but we overheard people raving about them. |i can t think of anything to improve other than to make sure that if the hotel is booked out to put plenty of service people on breakfast shift. |i want to recommend this hotel not only for a week end get away but also for extended stays. |sometimes it pays to talk nicely to the front desk people when you experience a problem, most genuinely care and try to fix it. in our case i declined any offers of free drink or whatever. i wanted to get my disappointment of my chest and after the talk to Laura, i left happily. no free hand outs needed if you have a great staff. chapeau!!!
