Hilton Garden Inn Burlington Downtown

The reception staff is very kind, the maids are friendly, and the cleanliness of the place is very good. However, here are a few points: - No assistance was offered upon arrival to take our luggage to the third floor (trolley). - Poorly soundproofed, we could hear our roommates' conversations almost as if we were in their room and they were walking very loudly above us. The hotel is well located to be able to get around on foot, however, I also noticed that there are a lot of homeless people and drug users, and this in broad daylight, so we returned early to our room.

My stay at the Hilton Garden Inn Burlington Downtown was a mix of convenience, comfort, and some notable downsides. The location is absolutely perfect—walking distance to Church Street Marketplace, the waterfront, great restaurants, and Champlain College. The valet staff were incredible, even in freezing temps, and the corner room I had offered a beautiful double view of Lake Champlain. Spacious, quiet, and comfortable. However, there are things that fell short. Housekeeping only comes every other day, which would be fine if the rooms were better stocked. We had to call for basics like toilet paper and soap. Also, there were only three towels in a room meant for four people—a small but frustrating detail. I didn’t personally have issues with security, but after learning about reported thefts from guest rooms, I would definitely recommend using the in-room safe or not leaving valuables behind. Breakfast was available, but overpriced for the quality—charging extra per egg felt excessive. The hotel was undergoing some construction, though it didn’t impact my stay much aside from some detours through the lobby. All in all, the hotel shines in location and comfort, but falls short in service consistency and peace of mind. I’d consider staying again, but with more caution.

My stay this week was beyond any hotel experience I ever had! Each and every staff member went above and beyond to make my stay a pleasant experience, the staff is professional and patient, I highly recommend using staying at this hotel. In addition the rooms were very clean and fresh (not the typical hotel mold smell)

Six of us stayed here for business. Each of us seemed happy with our room, with the exception of the creaking flooring on the fourth floor. This was heard most clearly in the hallway, but also in my room and two of my colleague's rooms. I just turned on my room fan which created enough white noise to drown it out. The front desk was friendly and helpful whenever we had a question or request. Those who ate the breakfast seemed to enjoy it, although there were comments about it being pricey. The common complaint was the $3 charge per water bottle if you haven't achieved a high enough level of Hilton rewards member status. There were many comments about how this felt like something a cheap hotel would do, not a Hilton. We all agreed that a little higher room charge, then including these amenities would make the hotel feel like a higher-end hotel, instead of a low-budget one trying to nickel and dime their guests. Depending on your room, there are views of Lake Champlain and the location is very convenient since it is downtown. It's too bad that they have to highly recommend valet parking inside to prevent security issues. Main Street (along with a few other streets) was under construction while we were there which caused a little more noise during the day and some inconvenience - obviously this isn't the hotel's fault and we heard that many of the businesses are suffering due to the prolonged time is has taken to finish the road work. This didn't impede walking around at all and since the hotel is in downtown, there are a lot of restaurants and shops just a few minutes away on foot - Lake Champlain is also a walkable distance. All in all, I'd stay here again without any serious concerns and I think I would enjoy my stay next time as well.

We stayed 2 nights. It is not on the Lake but you can walk there easily. Coming back is uphill. A couple of blocks from main square with shops, restaurants. I liked the location. More centrally located. Front desk is very good. Helpful. Valet parking is 25.00 per day in and out as much as you want. Valet guys were super. Very quick. Hotel , room and gym were all clean and well maintained. AC was good and it was hot! Only con: it is expensive.

This hotel is in a very convenient location not far from Lake Champlain, walkable to Church St area & other restaurants. We were in a room on the first floor which actually had a far view of the Lake. The room had recently been re-done and it seemed like the hallway carpets had recently been replaced. Staff were all very friendly and accommodating and the little bar was pleasant for an evening drink. Valet parking is required, $24 a night, very convenient (in and out all day no extra charge).

I want to begin by saying the hotel itself is excellent, both the service and the building are top notch. My issue, however, lies with the surrounding area and the lack of safety, which unfortunately overshadows the entire experience. I’ve traveled extensively, Chicago, Cincinnati, Las Vegas, New York, Pittsburgh, and sadly, Burlington, Vermont, stands out as one of the most crime ridden and openly unsafe downtown areas I’ve encountered. This was not based on hearsay or assumptions, but on personal observation just steps from the hotel. Around 3 p.m., I walked a single block to grab a drink. During that short walk, I encountered numerous individuals experiencing homelessness, an unusually high concentration for such a small city. I then witnessed someone overdosing in a parked vehicle. At the bar, I watched more than six individuals openly using meth or crack. On my way to dinner, I saw a man clearly under the influence of a dangerous substance in the street, putting himself and others at risk. On the return walk, just outside the hotel, I saw one person injecting drugs and others clearly high and loitering. I even found myself inadvertently in the middle of a drug deal. To top it off, a visibly intoxicated individual followed me for a block, aggressively demanding money. What disturbed me most was the complete absence of law enforcement. In every other city I’ve visited, there is a strong police presence in downtown areas, and open drug use and threatening behavior are not tolerated. In Burlington, it appears to be not only tolerated but ignored. This hotel receives a one star rating from me, not due to its own shortcomings, but because of its apparent lack of advocacy for guest safety. The city leadership deserves the same rating, there is a clear failure to protect both its residents who are struggling with addiction and the visitors who support the local economy. People deserve access to help, not the freedom to spiral publicly while endangering others. Until meaningful changes are made, I cannot in good conscience recommend staying here.

Kind of a mixed experience. The beds and room were fine, but the problem was the following: I knew that the street the hotel is one has been dug up for nearly a year, so I called the hotel direct to verify if that was still the case. They told me that the street work was really almost done and that access and noise weren't a problem. Fine, we booked since it was close to a theater we had a seat for. We arrived and found the entire first floor of the hotel a complete chaos of remodeling construction. The front desk clerk had earplugs in to tolerate the saws and jack hammers. The conference rooms, ball rooms, hallways were all being worked on. I kicked myself for not asking if the HOTEL was being torn up. It wouldn't have killed them to mention it! Fortunately, the room was a good ways away in another building, but we skipped hopping over construction junk to get to the restaurant. Definitely there are better places in the budget range in Burlington, so I will never get to see this place when it is finally finished.

This is in a prime downtown location and walkable to restaurants , bars and the waterfront. Though there was construction outside our window, we were not bothered due to excellent insulation. Valet is prompt and friendly. The lobby is welcoming and attached to the breakfast/lounge area, which is huge. Staff were warm and helpful. Our room was well appointed, clean and comfortable. There was so much to do in the direct vicinity that we were able to walk anywhere we wanted to eat or explore. I suggest walking to the waterfront and stopping at Haymaker for brioche. Thank you for a fantastic stay!

Stayed here two nights for NYE. It was kinda pricey for what it is but it may have been cause it's NYE. The best thing about this hotel is the location! You are literally a 2 min walk to church st and college st which is where all the shopping, restaurants and bars are. You are close and can walk to everything! The hotel staff were very friendly and helpful. The room was clean and pretty comfy but like I said a little over priced for what you get. I would stay here again just for the location!

Totally surprised. I was here a year and a half ago and you could throw the food in the garbage. This evening I had clam chowder and a burger cooked, medium rare. It was excellent. I still do not understand how this hotel was built in the last couple of years and it does not have any USB port connections.

We always stay here when we visit Burlington. Central to where we want to go and within walking distance. This is our first visit since 2019 (due to pandemic). By now we are used to limited services such as housekeeping but our room lacked some bathroom supplies such as shampoo, bath gel, extra Kleenex and extra toilet tissue. We didn't need the shampoo/gel but notified the front desk and they brought the Kleenex and tissue. Their housekeeping services are only available if you stay four nights. We also noticed some items on the floor in the hallways that remained there overnight (wrapped cough drops and plastic wraps. The rest of the hotel appeared clean and the room was quiet (even though on the street side first floor). Valet service was great!

The good news is that there is very friendly staff, helpful and courteous valets, new carpets and comfy beds. The bad news is that they failed the Hilton brand in one way that Mr. Hilton would not have approved. No cheeseburgers or wings at the hotel restaurant when I arrived hungry and tired. Mr. Hilton, in an effort to encourage Americans to travel, said that you can go anywhere in the world and get a cheeseburger, American style, at a Hilton Hotel. It's one thing that can't be run out of. Of course, the review is tongue in cheek, and this is a great place if you visit beautiful Burlington. Yes, the HVAC is a tad loud. But it's literally in the heart of everything you want to do and eat.

I'd stayed here from Dec 12th thru Dec 14th 2021 and I had a relaxing time. I totally appreciated how close this hotel is from the airport; let's say about a 10 minutes drive from the airport. Hilton Garden is located in the heart of Downtown Burlington. This is great cause you will be in the center of the city and walking distance to Church Street. So Church Street is where all the happening bars, restaurants, cafes, bookstores, art galleries, street art and much more are... I had a lovely stay at the Hilton Gardens. I'd stayed on the 4th floor which is the highest floor in the hotel. My room was very clean. The bed was comfortable. The shower was amazing. Everything in my room was great and the room smelled fresh. They also had a mini microwave and refrigerator in case you want to store food. There was a restaurant downstairs in the hotel, but it was not open during my stay. However that did not bother me since my intention was to explore the restaurants nearby. The staff was excellent!

Staff was nice and excellent location! The pool showers did not work and some parts (corners) of the room were slightly dirtier than preferred, but ultimately it was a great stay.

Just got off the phone with Peter, a real understanding chap - the shuttle ends at 11 pm - my flight - which should have landed at 10:25 landed at 10:55 due to issues with the plane. But Peter wouldn't send his shuttle driver out to pick me up. I'm Hilton Diamond and will be switching to Marriott. Nice people here in Vermont.

I made a reservation in April for a three day stay at the Hilton Garden Inn Burlington Downtown at the end of October. A few days before arrival, I received a call from the Shannon Moore asking me if I'd like to cancel my reservation because they were going to be busy this weekend. Ms. Moore asked me for a new credit card number, and I refused. I then called the hotel number and provided my credit card number. I also wrote an email back asking them to confirm that there would be a room for us when we arrived, but received no reply. When we arrived on 10/30 at around 200pm, the room I'd selected was not available. At 400pm (check-in time) the room was still not available. At 430pm we were given a room right next to the elevator on the third floor. On 10/31, I saw they charged my card for over $1,613.57. When I called the hotel to complain they said my room rate was changed to $420 a night. The total amount for my reservation of three nights was supposed to be $451.83, including tax. I stopped at the desk and left a phone message for Ms. Moore. I never got a call back, so I called Hilton customer care. They promised that the room rate would be fixed and that I would get a call the next day from Ms. Moore to confirm. On 11/1, Ms. Moore never called, so at around 215pm I called her again. Ms. Moore lied to me saying she had left a message for me on my room phone. She also lied again, saying that the room rate was corrected when we checked in. She promised to send me an email confirming that my room rate was corrected, but that was never received. When I checked out on November 2, 2021, the room rate was still not corrected. I have the bill still showing a room rate of $420. I was able to get the bill corrected and paid a total of $511.83. A few days later, the credit card authorization of $1,613.57 dropped off of my credit card, but then a day later it reappeared. I contacted my credit card and reported the hotel for fraud, and the charge was removed. My reservation was booked under a government rate. I believe Ms. Moore decided to give me a hard time because she doesn't like the police. 420 is a clear reference to marijuana, an issue that I really don't care about. But, she thought it would be funny to rack my rate up to $420 a night, and have me trying to fix it during my entire stay. I contend that Ms. Moore's actions amount to credit card fraud and harassment. I have also contacted the Office of the Vermont Attorney General, but have not heard back from them.

Fine place to stay. Why they have no parking other than valet, no nonDairy milk, and no Netflix is beyond me. It is like the dark ages here. One plug for electronics next to bed and no USB ports. Four outlets next to desk but height of desk makes it impossible to use two of them unless you move desk. One chair rather than a sofa. And why hotels cannot provide two luggage stands in the room is beyond me. No safe but a kuerig and a small fridge. Decent gym. This place is all about the location. Equidistant from shopping/restaurants and the waterfront.

They employ a Valet Parking company called UPP Global, Unified Parking Partners out of Portland Maine. It is a mandated valet onsite parking. Our vehicle was left open in the garage and someone rifled through the car stealing over $350 of items. UPP feigned concern, filling out a claim report which was then denied through their insurance company The Travelers. They did not have the decency to contact me but left it to their insurance agent. UPP Global has a long list of scam complaints and I can see why. I issued complaint to Hilton Garden, and UPP Global with no response. Hilton should make good on this claim and not have their clients deal with one of their lacking subcontractors.

We had some points to discount the cost, which is why we chose this place. Even for a discounted price, this place is not great. I can't imagine paying full price for an average experience at best. When we walked in the room, the HVAC unit was going click, click, click so loudly that there is no way we could sleep. A guy came to check and couldn't fix it. The front desk said they had no more rooms and would we like a fan. A Fan? How about a heater? It was going to be 40 degrees that night. I said that was not acceptable and we wanted another room. Then the front desk called and said the manager "found us another room" which was 4 doors down from the original. Better, but at 5:45 am I heard a loud whistle. After a maddening exploration of the room, it was the fridge, that once turned off, solved the noise problem. The place is clean, but obviously needs updating. And for goodness sake, put new hair dryers in the rooms! (see pic)

This is probably the 4th or 5th weekend stay at the Hilton. it always meets our expectations. there could be a little more maintenance actions taken in the rooms.. the bathroom door lock was broken, the shower leaked onto the floor and some of the furniture seemed a little warn. nothing that kept us out of the room. beds were comfortable. pillows good. they offer a buffet breakfast in the hotel - $18. The valet is great at the hotel. nice guys and fast. if you want to park for less than the $20, you can go accross the street and down a block to the public lot and walk. 3 minutes One thing that was a little strange ... and peaked my curiosity, was when we arrived, both the attendants at the front desk were wearing masks... i was wondering if they were really sick themselves and being courteous? they seemed to be in good health, so i could only assume that this was their Virtue Signaling... that they were the "good guys".. which is beyond annoying and childish. i'm guessing the hotel doesnt care either way if they wear masks...but seemed a little weird... again, not effecting our stay either way.

Just stayed there midweek and it was a very nice hotel. Everyone was very nice and helpful with area recommendations. Church St is a block away and is the shopping area. Great shops, coffee houses, distillery and restaurants. Our room was clean, walls are thin because we heard the guy in the room next to us. I hope he sees a doctor for his cough. The pool was small but very clean. It's salt water and only 5'5" deep. The pool towels are stored under a heating vent which was nice. Free coffee and tea in the morning. Obviously if you shop their convenience store it will be expensive. Locally made ice cream, a few snacks and drinks totaled over $80. The attached restaurant the Armory, has good food and drinks. Breakfast is also very good and is offered for a nominal fee. There is a comedy club below the hotel but there is no advertising for it. Had I known about it when I got there I would have gone but we left the day we found out it was there. You do pay for valet service unless you have a handicap parking placard. You also pay for the wifi.

I highly recommend staying at this Hilton Garden Inn and will likely be back myself. The shuttle from the airport was quick to arrive and the driver was very friendly and answered all of our questions. The gentleman at the front desk were very friendly and helpful, check in was a breeze. The rooms and bathroom are a nice size and they provide full size shower products which is a godsend for girls with long hair like my family. The location is prime, a 5 minute walk to church street in one direction and 5 minute walk to the waterfront in the other direction. They also have a water refill station near the elevator which I greatly appreciate in these summer months. All of the 1 star reviews seem like they're nitpicking the hotel, this hotel is a little pricey (as is everything in the area) but you are paying for an above average room and the location.

Visit Dates: August 31, 2020 to September 4, 2020 Hubs, our son and I came here for a trip to Vermont. I loved it here. The staff was very friendly and very warm to our son. I do fairy dusting on Long Island sometimes with my son and he wanted to give candy cups out to everyone who worked here. They had a firepit that they turned on in the evening if you requested it, they had a gym but I just went outdoor running while I was there. The hotel is very close to the Lake champlain waterfront and very close to the Church Street marketplace so the location is very convenient. They didn't have regular housekeeping unless you scheduled it so we just kept getting new towels and asking for toilet paper if we needed it. It was okay and at the end of the stay I just left $5 anyway because housekeeping was going to come in and clean the room for the next guest. I would recommend this hotel for a Burlington stay.

This is a nice hotel with a great location. We chose this hotel because it is pet friendly, I wish more places would allow dogs. It is just steps away from a nice grassy park and church street marketplace. Yes, the room rate is obnoxious but Burlington is pricey so it isn't totally out of line for the area. 20 valet parking is the only hotel parking option but there may be other places to park nearby. For me it is worth the 20 bucks. It was adequately clean and comfortable room with a floor to ceiling window- my dog loved to sit and look out the window! We would stay again for sure.

FIRST NIGHT: My wife and I arrived at the hotel, I presented my Hilton Honors card (I'm a longtime member), and were given a room upon check-in on the 3rd floor. When we walked into our room, the TV was blaring and there were tools and an empty box laying in front of it. We called the front desk about this and were told that a maintenance person must have mistakenly left it there and would come to pick up the tools. In the meantime, we unpack all our clothes and bathroom items. Five minutes later, we get a call back from a woman at the front desk apologizing, stating that there are still problems with the TV (you could not change the channels or volume) so we needed to switch rooms. So now, we have to re-pack all of our belongings and move to room #233. Not a deal-breaker, but certainly annoying. SECOND NIGHT: We had a great day walking around Burlington, but noticed after we returned to the hotel from dinner that it looked like there was a wedding party arriving at the hotel. Unbeknownst to us, the front desk booked several college-aged kids who were part of the wedding group into rooms on either side of our room (#235/#231). Both rooms were hopping as if there were parties going on. In the beginning of the night, we put up with the noise, even listening to the headboard banging like crazy (assuming that one of the couples had a go at it). Yuck! The loud noise and drunken screaming continued and by 1:30 am, we had enough. We called the front desk and were told that someone would go up to the room to quiet things down. We heard someone knock on their doors, which quieted things down for maybe 5 minutes before one of the girls yelled "Was he serious?!?" (referring to the front desk attendant). Again, things quieted down for a few minutes before the wedding crew got very loud again, screaming obscenities and even yelling to friends down the hallway. At about 3:30 am, we called down to the front desk again, now absolutely pissed that we weren't getting some sleep. Again, the desk attendant came upstairs to try to quiet down the party, which lasted another 5 minutes before things got loud again! Finally, by 4:30 am, things started to quiet down (figuring they all passed out) and my wife and I got maybe an hour or so of sleep before needing to get up at 8:00 am for our long drive back home. I hopped in a shower to wake up and heard someone in the next room loudly vomiting (apparently, a little payback for the wild festivities the night prior). When checking out, the woman at the front desk smiled and nicely asked how we enjoyed our stay. I replied, "It was HORRIBLE!" and explained why. She apologized and took off the $40 parking fee for the two nights. Thanks, but is that ALL Hilton can do for all of our troubles and lack of sleep?? We expected at least one of our nights to be compensated, but no. We will be back to Burlington again because we love the city so much, but we will NEVER stay at this hotel again. The hotel staff had absolutely no control over this wedding party (maybe call the police after the second time??). Never again!

Wonderful hotel with full amenities within walking distance to everything on Church St. The hotel is simply beautiful and offers everything you need during your stay - meeting rooms, pool, fitness center, business center, laundry facilities ($5.50 total per load and $2 for detergent), complimentary coffee and tea in each room, flavored water and cookies in the lobby, and an only parking option valet that allows you full day in and out parking for $16. Staff is wonderful and I love the Neutrogena products. Rates are reasonable for the quality you receive. The hotel is fairly new as of 2016, notice some fixtures coming apart, but our room and common areas are in immaculate condition.

I arrived at the Hilton for work and I must say, what a beautiful hotel this was! The location was perfect, very convenient to everything! It was my first time here so I was very excited to see the local hang outs! After spending the evening walking around I went back to my room to sleep. What I found when I pulled my comforter down was more than disturbing. You'll see it in the photos. When I went to the front desk at 1am I was told they had no space to change my room and they offered me breakfast for the next morning. The next morning I went back to the desk. They simply brushed this off as if nothing happened and offered to credit the room. Thank you for the offer but this was not paid for by myself or my employer. It took me taking my concern to Twitter to get some type of compensation.

Came to Burlington for an interview back in the winter, and my husband and I were very generously comped one night here. We ended up staying for two nights total, since this was my first time in Burlington, and I wanted to get a feel for what the city was like. The positives: It's within walking distance to the fun downtown parts of Burlington and the lake. The rooms are clean, tastefully decorated, and comfortable. The staff were friendly and helpful. There were cute little touches like coffee service in the lobby in the morning, and cookies and fruit-infused water in the afternoon. The negatives: Valet parking only, which gets expensive. The rooms are pricey, but it's also a major tourist destination in both the winter and summer, so I get it. Finally, as others have mentioned, the pillows are not comfortable. They're the uber-compressible down kind, and I needed more head support. Overall, we did enjoy staying here and would consider staying again next time we're in the city.

I stayed at the Hilton Garden Inn Burlington Downtown 3/11-3/13. I checked in with staff at around 6:30PM and let them know I was going to have a dog with me - they told me there would be a $45 flat fee charge for the stay which I agreed to. My booking was through a third party called HotelTonight. I provided a card for incidentals and deposit at check in. On the first night, tired after a 3 hour drive from Albany I took the dog for a walk and went to bed. On Saturday I had plans to go shopping on Church street and go to the comedy club (which is very close) in the evening. Again, no issues. Spent very little time in the room. Fast forward to check out on Sunday, I was cleaning the room and making sure I got all of my things together and noted some small blood speckles where the corner of the wall meets the floor. I had seen this before at my home a long time ago when my dog had an ear infection. I cleaned it up thinking that's what it was and took a look at my dogs ears and paws - there was no bleeding and they were not irritated. I looked around a little further and found blood on higher up portions of the wall (much higher up, around chest height). I also found speckles of blood on the linens. I pulled the tucked linens off of the foot of the bed and found more blood there. There is no way my dog could have gotten blood in that area, especially because he had no findings of blood on his ears or paws. I told the front desk agent when checking out and showed her the pictures. She said that my pet fee would be refunded and offered an apology. I would have let it go at that, but the next day I noted an additional $377 in fees attached to my account, when I called to follow up about it they said it was for pet damage. Attempted to call operations manager and housekeeping 2x each, left a message for them. No response yet. I'm an honest person and was upfront about my findings, which were absolutely gross and fairly distressing. I am pretty upset about how I was treated.

This HGI is so great. Before I brag on everything- 1 con: the hallways are too long. Anyway, it is a historic building in the heart of Burlington. Bernie Sanders is from Burlington, VT. We walked everywhere- dinner, waterfront, coffeeshops, everywhere! Valet parking only - valets are super nice. They have nice hipster touches (flashlights, yarn, and other unique art). The flooring was awesome. We also were lucky enough to pick up some Heady Topper from nearby places. Stay here!

First time staying here. Normally I'm traveling on business, but I was here with my family for 3 nights. We found the hotel staff really friendly and generally helpful. Our standard size room was nice, comfortable and clean. The seating area in the lobby was great for an early morning coffee and to read the paper. Finally the pool and gym were both great as well. I'd say I'm picky about cleanliness, services and ease of getting in and out of hotels. I'd rate all of these items as a five. The only reason I provided the hotel a 4 is because we had a family with small kids next to us, and the walls shared a lot of their nap time struggles. Other will be back here!

I'm a big fan of Hilton hotels. They are always clean and nicely furnished, with a keurig in room, plus a decent tv, work space and chair with a nice tray for relaxing with your laptop, dinner or wine. Bathrooms are nicely sized, with quality complimentary products, a hairdryer and lots of towels. Fridge and microwave available in room, plus the beds firmness is adjustable. Breakfast is $12.95 and it's cooked to order eggs, waffles and toast, plus a bar with fruit, yogurt, granola and juices. Coffee is decent, with a variety of creamers. Staff is always friendly and always checks on you if they see you in the hallway. Ask Steve, the concierge-valet manager if you need help finding a restaurant or bar, that guy knows everyone in town. He's a great addition to their staff.

I DO NOT recommend the Hilton Garden Inn Burlington Vermont. We stayed 2 nights in August. On the second night, which we ended up paying over $525 for a standard room for one night, the air conditioning broke around 9 PM on one of the hottest days. Our room was extremely hot and stuffy, none of us slept. The air conditioning was not fixed until after 9 AM the next day. The only credit that the hotel offered was a $50 parking credit. Considering we spent over $525 for the night for an air-conditioned room, which we did not receive, this is not acceptable. I have reached out to both Hilton and the hotel several times with promises that a manager will return my call and nothing has happened. I will be staying at Marriotts from now on. Conveniently every time I try to press that I "do not" recommend this hotel, that feature does not work.

If you are wanting to stay in the downtown Burlington area you've found it. I don't like you had to valet, but I suppose that's what you should expect in a downtown area hotel. We were grateful to find a laundry room and the front desk was easily able to exchange bills for coins. If any complaint this laundry room could have been a bit cleaner (floor and the rubberized part on the washer needed to be wiped down). We stayed in a suite and the master was extremely comfortable....plush mattress and giant bathroom. I do wish this hotel had a balcony. They did have a tiny window you could open. The kids were on the foldout sofa. The room was spacious and had a small counter, keurig; mini fridge. The staff were helpful and accommodating.

Nice hotel in Downtown Burlington VT. Layout is not intuitive. Parking is either metered on the street or valet(20$ a day). I chose valet as it was roughly the same as metered and that way my vehicle was safe. Anthony was professional and personal with the valet service. Numerous times saw him helping guests with directions and being very welcoming. Every time I needed my car it was brought out right away. The room was spacious and decor was in good taste. Breakfast was offered in the morning with a decent spread. I opted not to get it as it was 16$. Very clean and well kept hotel. Would definitely recommend.

Booked the Hilton garden inn because it was pet friendly. Figured because it is in the Hilton family it would be a decent hotel. Boy.. were we wrong. When we pulled up we were told the ONLY parking available was mandatory valet at $20 a night. Because we aren't from the area and had no clue where else to park we decided to go through with it. To me this seems like an OUTRAGEOUS price for a parking garage, we live outside of NYC and it's cheaper Here. Check in went well, we were reminded of the extra cost due to having our dog. The woman at the desk set us up in room 133 and told us it was close to their pet relief area. Great, we thought! So nice of them to have an entire area for pets!! We got to our room and it seemed okay at first glance. Except we weren't told that it was a conjoined room. The shower was moldy, the rug was filthy. We chalked it up to it being pet Friendly but still expected it to at least be visibly cleaner. The walls were extremely thin and we could hear everything in the room next door. Excited to check out the pet relief area we took our dog there. It was a tiny rocky/mulchy patch covered in trash and feces. We were charged $440 for Friday 4pm check in and 11am Sunday check out. Now we are home and our dog has giardia. From either the hotel room or the unclean pet relief area. I would not stay at this hotel again and I would not recommend it to anyone. I would've rather spent $500 on a more expensive hotel.

I am a Hilton rewards member. I will be cancelling that! I mistakenly booked a room thinking I was paying $475.00. Tgey then added $225.00 for 'ancillary fed and taxes'. i tried to cancel. no luck. Get a Room.com says Hilton is the owner of the cancellation policy. I called Hilton Rewards. Darren says he can't help because I booked through priceline, though he assured me that Oriceline could fix this. Priceline said this was getarooms problem. Priceline is affiliate/owns getaroom.com. they couldn't help me, said Hilton had to. Hilton completely fell down. where does a company get off quoting $475 and then charging $700. it is appalling. be careful people, I thought they were a good company.

Drove 5 hours from Mass for this... Had a great trip at the lake and hiking in the mountains this summer with my family, unfortunately one of the hotel receptionist, Nicki, was quite rude and unpleasant to interact with during our stay. Does not seem like the kind of person fit for customer service. Also, the valet parking is so unnecessary, the garage is literally right there and it is just a waste of money. Everything is so overpriced too

My husband and I stayed here July 4, our first time in Burlington, Vermont. The staff has been extremely helpful with recommendations for our short day. The location is ideal, only four blocks from the waterfront and a wonderful bicycling pass that extends over 20 miles to our north along Lake Champlain. We could not be more impressed with the combination of old and new in this three-year old hotel. The decor is contemporary without being too ultra modern. Lobby is spacious and inviting, as is our room. Hilton products are of dependable quality and this is by far the best we have encountered.

Not satisfied at all. First no parking available in the parking garage, then out of order elevator, then we received a noise complaint because my 3 teenage girls were giggling at 11pm. In the morning we were asked to check out and we had reservations for another 2 nights. They claim they had 4 noise complaints and had to discount those rooms and that's why were are being kicked out. We traveled 6 hours to celebrate my daughter's sweet 16 birthday. So much for a fun weekend. Nikki Murphy is the operations manager of the Burlington VT location is the one who is not working with us in the least. Thanks for nothing!

I'm really torn on this one. If I base this on service and decor of the hotel itself, definitely a 5. If I base this off my room, definitely a 3. Hilton Garden Inn is perfectly located in Downtown Burlington and walking distance to everything from the children's museum to the scores of awesome restaurants in town. You literally couldn't pick a better location. The decor of the hotel lobby is modern and I found it to be one of the cooler hotel lobbies I've seen. It's open, there's a good sized bar with plenty of seating for diners as well. The best thing however, was a room in he lobby, with a door, that is generally made for parents to hang out with their kids. You can bring drinks in there and everything. This was a godsend for still being able to have cocktails while my daughter ran around this room and watched tv. She could run, scream and no one could hear a thing! Huge kudos to Hilton for this brilliant idea. When it came to my room, I was much less impressed. It was old and very worn looking. I was really surprised given the descriptions of new modern rooms people have mentioned in reviews. I clearly must have been given an older room that wasn't re-done because it was very average and not what I was expecting at all, and certainly not to the standard set by the lobby. Even more disappointing given I'm Hilton honors member. Aside from the room, I really liked this hotel, especially the excellent customer service by the entire staff. Valet parking is inexpensive as well, so def worth it to do that here. Great overall hotel, disappointing room.

We stayed here for a night. I have to say the location of this hotel was phenomenal, it's very close to the waterfront, Church St, shops and many restaurants. I liked the decor of the hotel and found it to be quite charming. Our room was quite comfortable and the beds were great. Took a peek at the pool, but didn't go in. It was small, but nice. The valet parking was $16, which was not unreasonable.

Spent two nights in the beautiful town of Burlington. Tim from valet was exceptional. He drove us round trip to the airport. We enjoyed our conversations with him. We had some difficulties checking into the hotel. I prepaid for the room but the hotel tried to charge me again. The room was fairly spacious but we had to request shampoo. The location is perfect - two blocks from Church Street and less than half a mile from the lake. My biggest gripe was the price of the hotel. We paid about $450 a night but it is not worth more than $200.

Great Location! Staff is Friendly! Big plus is they serve REAL Maple Syrup with Pancakes ! Big Drawback - This is the only Hilton Garden Inn I have stayed at that did not have A Hot Tub Also not a single USB outlet in this hotel not in the rooms nor in public areas .

The hotel was very nice and convenient. The staff was very accommodating. The hotel does charge for valet each night which is normal for a hotel in the city. It's located in walking distance of all the main attractions/ restaurants. The room had a lovely view. We had the suite at the corner on the 4th floor. It was an amazing view of the lake. The staff was nice, friendly, and polite ! For the price you can't beat it. Each evening the lobby kept fresh water with cookies ( delicious ) I'll deff come back!

Easy to find and walking distance to the water front or church street shopping. Valet parking under $20 and in and out as you need. The hotel is modern and comfy, minalmist even a bit. The bench outside the door where you drive up has a knitted sweater - I have a pic , super cute! I dig quirky and this hit it. Check in was so much fun! The day prior I received an email and in it I was allowed the option of picking my own room! Yes! Of course if that's not your thing the hotel will pick for you. So I'm at the check-in desk and all I have to do is provide who I am and my credit card and there it is, my room key to the room I chose! So lovely.. The room is clean, spacious, cozy just right. We had a terrific stay and even enjoyed the breakfast the next morning in the restaurant.

This is probably one of the worst hotels I've ever stayed in. To call the walls paper thin would be an understatement. I'm so mad at myself for prepaying without checking reviews. I already changed rooms once, and now in my second room I am overhearing some drunk a-hole on speakerphone making anti-gay statements. The valet staff were super friendly and the decor is modern, but don't waste your time and money at this incredibly cheaply built property. Housekeeping didn't even come to our room today. I had to call for towels and ask them to empty our trash. Hilton ought to take their name off this dump.

Perfect location. Book your stay now. Short walk in either direction to the boardwalk on the lake or the walkable street with all the food and shopping. If you need further convincing, well, read on... Most of the staff were really friendly. The guys doing valet were always smiling, greeting, and seemed very genuine. It's valet only. They offer evening cookies and morning coffee and hot tea. There are plenty of seating areas in the lobby. When it gets cooler, the area next to the fire is quite nice. They have a restaurant with a full bar or a small area for hot breakfast made-to-order in the morning. The bathroom on the main floor was spacious and offered feminine products. Nice touch for us ladies. My only suggestion for them to improve, is to have the staff continuously monitor the cleanliness of the common areas. If they swept, vacuumed, and wiped things down regularly, this would have been a solid 5 stars.

I loved our stay at the Hilton Garden Inn!! As others have mentioned, the hotel looks so boutiquey and modern. Rooms were very clean and updated with all white linens and duvet covers which always leaves me with extra peace of mind that things are being regularly maintained. The bathroom wasn't huge but was open enough that it was easy to move around. The location of the hotel is great and makes everything in town pretty much within walking distance. If you're planning to drive anywhere during your stay, the valet service is friendly and quick (valet is really the only option and was $16/night when we stayed -- you could try to find something on the street but most of it seemed metered). Finally, if you're into knitting or crochet, some of the benches and all of the luggage carts have been yarn bombed. It's a cute touch! Also, they had free apples and cookies around to snack on in the lobby during our stay and a water bottle filling station just off the lobby near the bathrooms. Lots of nice little touches in a very clean and sleek hotel. I'd look forward to staying again!

Things I loved about this hotel: **Modern design and aesthetics on inside, historic exterior (I don't care so much for the historic part, but some people do) **Excellent location **Clean (again, it feels very new and modern on inside- even with its historic exterior facade) **Great amenities - citrus water, cookies, fitness center, business center I didn't love the pillows - they were new and clean, I just prefer foam pillows. The location was so central it was easy to be car-free. You could easily get places by walking, renting a bike for the weekend, or Uber.

It's a nice enough hotel. Comfortable rooms, friendly staff,clean, good location. But I am super angry. I left some clothes hanging in the closet. I am 100% sure I left them there. I called the hotel about 2 hours after I checked out and they said they would verify they had them and call me. I didn't hear anything from them for almost a week. When I called today they said they had no report of anything being found in any room for the dates I was there. How is that possible? Does that mean that someone on staff took them? When I complained about this, they said they'd look again, but then hung up without asking the room number, my name or my phone number. I mean, really - way to tell me you're just blowing me off. I'm very angry about this.

Don't, just don't. The walls and ceilings are paper thin. $18.00/ night parking, stupid expensive for Burlington. Staff are less than interested in your experience here. The noise level is at best annoying and constant. This is one of the worst Hilton properties I have experienced. One would do better at the Double Tree or the Holiday Inn. Way too expensive for what it is. Never again.

Drive 5 hours to get here from Mass. when I got here there is no parking . WTF $1000 for to days and they send me looking for street parking at 9 pm .

I am very disappointed with my stay here. My wife and I stayed two nights to celebrate our 16th wedding anniversary and my 45th birthday. We don't get to stay in a hotel very often but decided to splurge on a few days away. This was a big deal for us. I am severely allergic to down and called the day before our arrival to make sure they would replace all down in our room with foam instead. They assured me this would be done. We arrived and upon check in I asked again at the front desk if the room was down free. The man at the desk said he remembered my phone call and reassured me that it was all set. At this point I was impressed that he remembered me and he was very nice about it and had a nice personality, etc. We got to the room and as soon as I entered I began having a reaction! Checked the pillows and...down! I called the front desk and asked to speak to the manager. The man said I could stop my the front desk and pick up her business card that had her number and email on it. I'm not sure shy he didn't just give me the info over the phone. He said he'd let the manager know my complaint. I threw the pillows out in the hall. The foam ones arrived shortly after but this was not a good way to begin a much needed vacation of a few days... The manager called our room the next day and said she would give me 2500 points for my trouble. It didn't feel sincere and it bothered me, so upon check out I asked to speak to her and I asked if there was anything else she could do as half my trip was ruined. She replied "I'll give you the points like I said, but that's all I can do." I believe she could have done more. She could have offered a discounted rate, she could have comped me a night...heck, she could have offered to take care of the mandatory valet parking bill that we had to pay. Word to the wise, if you are a Hotel manager, when you don't really do everything you can to make someone's stay "right" they will continue to share their unhappy feelings with any and all they can so people can choose a place that will serve them better. On the flip, if you do your job then the positive feelings will be spread in much the same way.

Way way overpriced You wil also be charged for parking- $20 YouChArged for breakfast- after tax $14 No towels in the room- really? One washer and dryer for a large hotel- really?

This place has the best location to keep busy with out having to drive anywhere! Pros-The staff is friendly and the appearance is clean and modern from what you would expect a Hilton to be. The rooms are nice but a little dated looking from a new hotel. Cons-I am a car guy...I don't want to valet. If you stay here that is your only option for parking. The walls are very thin and you can hear the people upstairs walking around. Also we had the a/c on in our room, we new every time it came on with a loud start up and shut off. We also got woken up by the front desk calling after midnight because of a noise complaint. We were sleeping for at least 2 hours with not a sound. I can't say if I'd stay here again.