Hilton Garden Inn El Paso / University

I have been coming to this hotel for years and it's overall consistent. It's definitely showing its age now and some of the rooms have a smell to them. Luckily the front desk is helpful and friendly and accommodating. I am NOT happy that they are now charging parking after all these years. It was one of the main selling points for staying here.

From my first phone call, Ray at the front desk made me feel at home. When I asked questions about the property, he was knowledgeable and thorough. He’s the reason I booked this stay, and I’m very glad I did. The airport shuttle was a great service, and once I arrived at the property, Ray was ready to help. Despite my early arrival, he made sure I was settled in a room in a timely manner and arranged the shuttle back to the airport the following morning. The hotel was in a perfect location for my trip, with plenty of restaurants nearby. The property and rooms were in great shape and met the high standards I expect from the Hilton Garden Inn brand. I will definitely stay here again if I'm in the area.

Very frustrating experience. We booked this room using credit card rewards months in advance. After an 8 hour drive with our 2 little kids we just wanted to get checked in, only to be told that we still needed to pay. I showed the gentleman at the front desk my receipt and gave him my confirmation number to show it was already prepaid. He kept condescendingly telling me "don't worry, it's not like you won't get a room," as if it was totally fine as long as I just paid for the same room twice. He told me there was nothing he could do because the reservation was done through Expedia or something. So after a very long drive we all had to get back in the car and wait until I called Chase's travel concierge, who called them to straighten it out. They finally agreed that we did in fact prepay and let us check in and took my credit card for incidentals. I got a very weak apology from the front desk guy while I was trying to get my kids out of the car. It was a terrible experience but I figured I'd let it go. Well, when we finally got home after our trip I see that they did in fact take my credit card number and bill me again for the room. So I paid $197 in credit card rewards points and then another $146 on my credit card to stay 1 night in a king suite. The hotel itself was fine (although I think having to pay for parking is ridiculous. After all our hassle we still had to pay $10 to park overnight). The rooms are nice enough, not super duper clean. But what a massive headache this whole thing has been.

First off want to say staff was friendly and attentive.|The hotel appearance is conceiving! |By the pictures it’s looks nice and an average hotel. The second we walked into our rooms I was right away unpleased. The walls looked disgusting with marks/streaks and bodily fluids! They really need to paint at least… |Also the bathroom was mortifying with rust everywhere, there is not great ventilation so every light fixture is rusted. |Just feel like you pay a lot of money for a motel 6 feel for a hotel. |Will not book again.

Room wasn't what I'd call clean. Entire floor had a film on it, like it was mopped with dirty water. HVAC unit was the noisiest I've ever heard, made it hard to sleep. Parking lot is easily accessible, but pay to self park? $21 for breakfast? No thank you, I won't be staying here again.

We had quite a few problems with our stay this time but Ray was amazing and helped where he could. He's great with people, nice and is good at his job so he actually brought up the rating for service or it would have been much lower. I will say that although the lobby is nice and modern, the rooms are in desperate need of repair, cleaning and updating. The location is perfect but the hotel is in a sad state. You do have to pay for parking now through an app which is $10 per day which caught us by surprise. We paid for the breakfast with the rooms and it was awful so we ended up going elsewhere. Please Hilton, get this hotel back up to status.

Overpriced for what you get. Room AC is a wall an old timey wall unit that was barely getting room cool. Very basic room. Bar and food service in evening was closed due to “lack of staff”. Was staying here to be near my daughter in hospital which is a couple blocks away. Breakfast buffet was supposed to start at 6am. I had to be at the hospital by 6:30. I arrived and had to wait till 6:20 for it to be set out so I had to rush eating my eggs and biscuit (which was very good by the way). For $22..the breakfast buffet was sparse and lacking just like hotel. I was going to stay here for the next 4 days but checked out and will go to the Marriott down the road, which I know has the amenities they advertise as well as a caring, timely staff.

When you pay over $500 for a 2 night stay, you expect; 1. Free Parking or be told it's not free when you book. 2. A room without hotel remodeling noise. 3. An elevator that works when your room is on the 4th floor. 4. Having to wait half for a repairman if you don't want to walk up 4 flights of stairs.

My husband and I had a comfortable one night stay at the Hilton Garden Inn El Paso / University. Though we had a late arrival, check in was smooth and the front desk staff were very welcoming and accommodating. We found the hotel and our room to be clean and suited our needs perfectly as a stopping place for one night. The hotel did seem a little dated, but that didn't affect our stay in any way. We had one issue with the shower, in which the curtain fell a little short to prevent water from spraying out and onto the bathroom floor. After each of us were done with our shower, it looked like the bathroom had been flooded and had to use basically every single free towel to try and soak the floor up. This hotel is located on the UTEP campus, immediately next to one of their guardshacks. We felt safe and secure and had no worries during our trip. My husband and I would definitely consider staying at the Hilton Garden Inn El Paso / University if we were making another short trip in town in the future.

My coworker and I booked this hotel for a work trip. Both of us completed check in via the app. When we arrived (several hours later), my coworkers room wasn't ready. How can check in be at 3 pm and at 10 pm the room is still not ready? When I got in my room, it was decent. It has an older hotel feel and look. My ottoman should be removed instantly. The sink water in the bathroom sounded like an old car engine that was about to give out. Also for some reason, housekeeping entered my room, removed the towels for new ones, and that's it. They didn't take the trash in the bathroom nor the room. They didn't make the bed. How do you half clean a room? The hotel is definitely reflected of the cheap price. The location is good for restaurants and access. Just know what you are getting into.

Stopped here for the night with my dogs. I had driven 12 hours and was beat! Aaron checked me in he was wonderful! I dropped my computer on the floor and he came and helped me pick everything up. He was what customer service is all about! The beds were comfy, clean room we all slept well too. It was much needed. Area was safe and they have a nice area to eat as well. I would def come again if in the area.

The staff are very helpful and our bartender Faith was great at accommodation our drink changes. The menu is a LIE! They don't have the beer on the menu and they have some beer you apparently have to know about to order (the man next to us ordered one of my husbands favorite beer which was not on the menu or advertised. They don't have half of the items advertised, also, our shrimp tacos were just 4 baby shrimp on a small corn tortilla. The menu says it's shrimp and cabbage with pico on a flour tortilla. I mean it was really a sad looking taco. The rooms were very nice, clean and have a microwave which was a plus. It's close to some places but a little isolated and I wouldn't exactly go out for a walk after dark. I would probably stay here again, but definitely skip the food at the bar.

Excellent customer service- thank you, Marta! Highly recommend the American Grill breakfast sandwiches as well - thank you!!

I tour with a band and I wanted to say that the people at the front desk were fantastic and very helpful. We stayed there for 3 days while performing locally and the staff was very friendly and professional! Frida and Michael especially were very professional! Thanks for a great experience and we will be stopping there again soon!

So many choices... But I stay here every time on the way back to AZ. Randy at the restaurant provided great service and had a great smile. He made the stay enjoyable and is a great addition to the hotel.

I am not staying at the hotel but am attending a two-day conference. Great location and spacious room for attendees, but it's really dirty. Just vacuum the nooks and crannies every once in a while. The roach and cricket carcasses had been there so long they were falling apart (and they were in every corner of the main lobby outside the conference room). On day two, I went to the restroom at about 8:40 AM and the bathroom clearly had not been cleaned; toilet paper was out in at least two stalls; trash was overflowing. If you have 70+ people attending a conference, why wouldn't it occur to management and custodial that a bathroom needs attention? Upon our return from lunch on day 2 (12:30 or so) the bathroom was closed for cleaning (for the first time since 8:00 the previous day). If you want to compete with the big boys, basic cleanliness is a start.

So the hotel itself is great I have no complaints however the restaurant is a tragic mass from burnt food, food that comes out cold and just not appetizing in general. There is a large disconnect between the hotel itself and the restaurant. I mean eat here if you have no other choice, but there is a Whataburger just one block down that is 100 times better than this nonsense. Also be aware if you are traveling with a service animal the "chef"will come out and give you hassle about having a dog... When I told him it was a service animal he wanted to see proof and paperwork which of course is ( illegal in Tx and ADA) in terms of the hotel they require you make your service animal wear a special tag/wristband which identifies the dog as a service animal, but also advertises to all guests you have a disability ( think Star of David) Clearly the kitchen staff needs to be replaced and start all over, this is a horrible way to represent the Hilton brand. The hotel needs updated training on ADA and Service Animals.

The staff is wonderful, especially Fabian and Ron at the front desk. Fabian was professional, yet friendly and witty. We had a very enjoyable and flawless check-in. Ron came on shift and took over from Fabian with the same wonderful attitude and terrific customer service. We found the room to be clean and comfortable and the bed quite comfortable. We plan to stay here again.

This hotel had been our go to when we go visit family and friends in El Paso. However, the hotel has gone completely downhill from out last visit. Our shower was dirty had hair on the door and bath tub taking a shower was a pain had to run the water at least 10 mins for it to get somewhat warm. Carpets are dirty and the floors still had dirt and crumb's everywhere. The rooms are so outdated.

Stayed one night visiting friends in town, had dinner at the property, which was the best part of the stay. Recommend the ribs. The room itself was a bummer, but probably just bad luck. Checking in was quick once I got through the line, and the staff seemed busy but attentive. I took a cab, but the parking lot looked full up and busy. A person in line was on the phone complaining about his car while I was waiting to check in, sounded like he was hit in the parking lot, which might have been the problem in the lot. The room was double queen non-smoking with a fridge and microwave. the microwave smelled like burned plastic and the fridge was cool but not cold. The ice maker worked so not a total loss. The bed I chose was well-used, so I switched to the other and it was ok. Sheets were thin but seemed clean. Wifi was spotty and I kept getting kicked off. Rowdy students next door, I called the front desk as it moved into wee hours, still no change. Slept poorly. TV was not fully functional as the batteries in the remote kept falling out (where's my duct tape I usually travel with?) - Lost a couple stars for the experience. Bathroom clean-ish with gross broken grout and a lot of age, probably due for a remodel, as it is an older property. Water hot, good pressure, towels were small, rough and one had stains like it has been used to remove make up (lost a star there). I didn't get a wake up call (another star for making me rush!), caught my cab and my flight back to New York. I brought up my experience the front desk as I was checking out and was offered an apology and a comp'd meal. Since They knew I had to catch a cab and a flight, pretty sure they knew I wasn't staying for breakfast. I'll pass next time, lots of hotels in El Paso.

So I debated between 2-3 stars for this one if I'm being honest. I went with 3 because the good outweighs the bad here. Good: Clean sheets, comfortable bed, nice pool, decent fitness center, fridge, microwave, Keurig, close to lots of food options, good location by the Texas University El Paso. I loved that the floor was not all carpet! Bad: everything felt and looked dirty, the walls were marked up and even the gym equipment was dusty. The rooms are very much outdated and in need of redoing. I've found that to be the case with a few different Hilton Garden Inns recently! Overall this place is fine for a night or two but it's not my top choice.

From the start after receiving my room I had a problem with my television not working. I had to be moved to another room. The new room was not much better with my toilet running continuously each night of my stay and not to mention the smell of natural gas in the building. I brought the issue up to the front desk and was told it was being addressed. I suppose it was being addressed for the entire week of my stay. I will never stay here again. Hilton, your brand is at risk if this is what you are standing by as quality. Although, I am a Diamond member, I may have to consider another hotel brand going forward. This is not the first time Hilton you have not met my expectations or requirements! Very sad.

Nice, albeit short, stay. The front desk was personable and professional. My room was quiet, clean and comfortable. Everything worked perfectly. Breakfast was 20 minutes late which might have irritated me if I had somewhere to be but I didn't. My omelet was good and I subbed a fruit cup for the potato.

What can I say it's Hilton they definitely have amazing Customer service I stop in El Paso on my drive to California I didn't have a reservation so I was just going to check if anything was available the front desk was amazing got me a room applied a discount to my rate and even gave me a late check out ( after 1:00pm ) to help accommodate me and my guest I will definitely recommend staying here rooms are clean and come with coffee machine, microwave, refrigerator and plenty of towels what more can you ask for ...

My family and I enjoyed staying at this hotel. All of the staff were friendly and professional. The rooms were clean, no problems there. The food and drinks at the bar were also good. I took 1 point off because I took my kids to the pool in the morning and noticed a lot of trash around the pool area. I just couldn't believe how people don't clean up after themselves. All in all our stay was great!

Staff was friendly, and the room was nice. They forgot to clean the floor, and the TV didn't work so that was a bummer. Other than that, it felt safe and was a good place to rest after a long drive!

We're traveling cross country from California to Pennsylvania and El Paso was our first stop. We're traveling me my husband and our two kids and service dog. We where told they where a great pet and kid friendly hotel but once we arrived we immediately felt unwelcome and judged after traveling for 12 hours it wasn't what we expected from a hotel so nicely reviewed and we've stayed numerous times at the Hilton. Our shower was dripping and wonky with turning from bath to shower, no one greeted us or while looking for elevators and the laundry, no one offered to help, and when I came down to the front desk because no one was answering the phone to ask for a few extra blankets, I only received one. It was an overnight stay and already 10pm at this point but I wouldn't suggest this hotel and wouldn't stay here again if we pass through El Paso again. Waste of the money you pay for the service we received.

I was a little nervous staying here due to some of the other reviews but I found it to be great! I thought it was very clean, the staff was incredibly friendly, and the rooms were great. I didn't think anything was "outdated" but then again, if you compare to a St. Regis, then yes it could be seen a outdated. I called a few times about the shuttle and was assured there would be one. I called on my connection and within 5 minutes of walking outside, the shuttle was there. I did find there was no room service due to lack of staff available but that was fine. That area has so many food options within 5 minutes walking. It was also great that their standard check out time was noon compared to other hotel's which are often 10 or 11. I would definitely stay there again.

Extremely disappointed considering I'm a Hilton honors member and go out of my way to stay at Hilton locations when possible. I was flying in with my 4 year old and would not have a vehicle so shuttle service was important to me. The site said the shuttle went to and from the airport as well as locally. I even called to double check what was open because of covid and they confirmed everything was open including the restaurant etc which was important since I would not have transportation so I wanted to have the shuttle pick us up at the airport and be able to eat at the hotel. I reserved rooms from Jan 17- Jan 23 and may have even extended my stay depending on when my family arrived. During my layover I called the hotel to ask how I was to catch the shuttle, did I need to call them when I landed or did it run at a regular time? I was informed rudely that the shuttle is not running 'due to covid' and that it said so on the website. I said no it didn't I even took a snapshot and called to confirm everything was open including the restaurants. I said the restaurants are open correct? He said yes. I said so they aren't closed due to covid just the shuttle. He then said they didn't have a driver for the shuttle so I said then it is not due to covid but due to you not having staff to provide a service that you advertise. I'm stuck in El Paso with a 4 yr old and no transportation because I was expecting to use the shuttle and unable to bring a car seat. I had to get on my connecting flight so my husband tried to call to see what could be done since they claimed to offer shuttle service and I would be stranded. He again was very rude to my husband. My husband asked to speak to the manager and he was told there is no manager on the weekends. So I had to cancel my reservation and book with another Hilton after calling to confirm they had shuttle service and all this while I'm trying to take off on my connecting flight. Fortunately I was able to cancel and stay elsewhere but it ended up costing Me more because it was a last minute reservation. This hotel is NOT run like a Hilton should be and the desk person needs to be fired for the way he speaks to guest and ends up costing a weeks reservation.

I have stayed here plenty of times Great Location. Everything is just close. Too bad property needs a facelift. Elevators weren't working last time I stayed and staff was not friendly at all so that made it so far the worst experience I've had here.

Covid precautions: 10/10 On site gym: 7/10 (cable machine, dumbbells, cardio equipment, not bad) Breakfast option: worth it Close to plenty of amenities Only reason I left a 3 star is because I'm not into wiping with 0 grit sandpaper, I mean toilet paper.

What I liked: The rooms are clean and comfortable. I was able to check in one hour early, and the front desk staff were courteous and professional. La mayoría de los empleados hablan español e inglés. The managers greet you with a friendly smile as they walk the lobby and the hallways. I stayed for a weekend. Providence Memorial Hospital is a five minute leisurely walk. (It is literally two buildings away.) I walked in the evening to get to several restaurants and the bus and street cars pass right next to the hotel. The streets felt safe, even in the evening. (I mean, don't be stupid, that goes for anywhere...) The place is family and pet friendly. What I didn't like: the stairs are located at the ends of the hallways and are dark and creepy. The lights were burnt out. It seemed that one of the elevators was not working, so waiting for the elevator was annoying. I did meet a repairman there to fix the elevator, so that is probably a temporary issue. I hung up my towels, but they took them anyway and forgot to replace them with fresh towels. However, when I called down for towels they quickly brought them to me. My husband and I have stayed at Hilton's and Hampton Inns in several cities in different states. Sometimes breakfast is included, sometimes not. At the restaurant no one greeted us or told us that the breakfast buffet was $12. We just walked in, so I guess I assumed it was included. The buffet was excellent and worth the money; I just would have liked to be told before I had the plate of food. My conversation as I was eating: Hostess: "Ma'am are you enjoying your meal? Can I get you some water?" Me: "Sure." Hostess: "Are you a gold or diamond member?" Me, confused about what that had to do with water: "Uh, just a glass of water, it doesn't have to be bottled..." Hostess: "Are you a gold or diamond member or do you have a coupon? Because if you don't the buffet is $11.99 per person." Me: Overall it was still a comfortable stay, and worth the price. I think if they would pay attention to a few extra details, they would set themselves apart from other places.

I'm a fan of Hilton, have their credit card and am a rewards member. I've stayed at a number of other properties all over the South West and I think I have a good feel for what average is and this is it. The property doesn't offer exceptional value but it's not expensive, it's not dated but it's not new, service is pleasant but it doesn't wow you. If this location is convenient for you then stay here but don't go out of your way for this property. Also watch their rates online, they play with the rates almost daily, once checked in you can't get Hilton to adjust but after booking the room and before check in they will price match them self through Hilton's central reservation / customer service number. Bottom line is I don't think I'll stay at this hotel again, for a very small price difference the Double Tree just two miles away will be my choice next time.

Hilton Garden Inn has a good location. There are some restaurants within walking distance as well as the hospital of Providence memorial campus. The staff was very polite from the front desk to the cleaning crew. The hotel has a fitness area that has two treadmills, two ellipticals and a stationary bike. It also has some free weight and a bench. It's great that the hotel offers towels in this area to use as needed however, they provided bath towels versus a hand towel. The bath towels are too big and awkward. The rooms were mostly clean. A couple of areas were a little worn in my room. Since the rooms have wood floors it's a little more difficult to maintain cleanliness. It would be helpful if the rooms had a ceiling fan or a fan in the bathroom to help drown out some of the noise from the hallway or street traffic. I purposely picked a room on the front of the hotel in order to see the beautiful mountains. The back of the hotel may be less noisy since it's not on the main street. It was not a big deal to use the White Noise app on my phone to help drown out the noise. The halls were a little dark but definitely not dirty. I would recommend this hotel to anyone staying in the area and would plan to stay here again.

Booked this hotel on accident. I actually wanted to stay at the Hilton Garden Inn located near the airport. But I don't regret staying here one bit. This Hilton Garden Inn is one of the bigger ones that I've stayed at. Just the decor alone sets this Hilton Garden apart from the other Hilton Gardens out there. Because this hotel is located so close to UTEP and downtown El Paso, there's obviously a ton of restaurants near by within walking distance. I didn't partake in any of these restaurants...just saying. I did, however, took advantage of their room service. I'm so use the Great American Grill that most Hilton Gardens have as a restaurant. So, I'm also use to their food. My opinion, this Hilton Garden's food is pretty damn good. I had their Crispy Salmon and it was phenomenal. As for the rooms, I thought that my room was just your standard Hilton Garden type room. It was clean, spacious, and the noise level was low. Based on my initial experience of the hotel's facade, lobby, restaurant, bar, the decor, and even their large hallways, I expected a huge room. Nope...all I got was your average Hilton Garden room. Not a big deal at all. I still had a great stay.

Not my favorite Hilton to stay at. The breakfast for gold members is terrible, hard bagels and sour fruit. Room was very basic, one of the lights in the bathroom was out, so it was kind of dark in there. Staff was pretty nice though! If I come to El Paso again, I would probably stay at a different Hilton hotel.

A pretty beat -up hotel in need a many cosmetic fixes. Found pubic hairs on the toilet seat in my room. Ordered a tasty dinner in the restaurant, sent it back for a re-heat since it came to my table lukewarm. Came back at the same temperature so I didn't eat it and the server removed it from my bill. We also had to CHANGE ROOMS immediately upon getting our stuff put away because maintenance couldn't fix the key-card sensor on the door. We are Diamond members looking for membership with a different brand- so tired of the disappointment of Hilton properties.

I love staying at Hilton. This location was very busy , however I had a minor issue and they responded promptly to correct the issue. I would recommend staying here. They staff was very friendly and my room was very clean. Big Hilton fan here and their customer service here did not disappoint. Shout-out to them for correcting the issue instantly

Nice hotel-just allow 30+ minutes to reserve a room by phone. Wow. Not impressed-an unbelievable amount of time to talk through and repeat info. again and again.

Clean, quiet and spacious. Recommended.

Not great for a 3-Star Hilton Garden Inn My Wife and I fortunately only stay here one night as we were passing through El Paso. We've stayed at many Hilton properties and while we aren't usually blown away at the 2 and 3-star locations, other hotels continue to raise the bar. Considering this particular hotel was billed as a 3-star hotel, we were unimpressed. Even at a lower star rating, we've had far better stays. First, once you get past the entrance, the hotel just feels old and outdated. It's the little things, such as dust and dirt in the corners, poorly painted areas, uneven tiles, etc. Then there are the two elevators, both of which are super slow, and made very concerning noises. This theme continued into our room. Wood floors are nice. And that's where the compliments end. There is an old-school window HVAC system with the worse controls I've ever seen. There is no heat/cold or fan setting. You just adjust the temp on the wall. If you go a few degrees above actual room temp, it turned on the heater. In the middle of summer. The bathroom was on the small side. It too felt outdated. But was functional and got the job done. The bed was not comfortable. It felt as though it sloped down in the middle as well. The TV worked and was a reasonable size. Internet was on the slow side, but acceptable for basic internet tasks. They included a hot breakfast and even made-to-order option. I tried some of the hot items such as eggs and sausage and was very disappointed. So I asked the cook to make a bacon egg and cheese breakfast taco. Instead, he just took the horrible already made items and tossed them in a tortilla. Spoiler... it was still bad. Overall, it wasn't a terrible experience. We didn't leave without at least some sleep. We got a good shower in. And didn't leave starving. But considering the many other 2 and 3-star hotels we stayed over the past few weeks, this was by far the worst experience. It's time to step it up, folks.

No issues to report, typical garden inn. The food was just ok, I have gone to other garden inn and the food has been great. This location didn't really leave me wanting more. Rooms were clean when you walk in and the staff all seems very nice. They do have some construction but nothing to huge that it takes away from relaxing. The one thing I would suggest is getting an air vent in the restroom, it is desperately needed for anyone who has to get "down" in the bathroom or taking a long hot shower. Other than that it was a great stay

It's a comfortable hotel with good location close to downtown and UTEP. Pluses - comfortable beds and spacious rooms. Nice views from our room. I l liked the weight room and jacuzzi. Minuses - why no free breakfast - I thought it came with room but was $9.99 and only for Diamond members. Leak in bath and faucet. Unheated pool. If they would correct these, my rating would improve some.

When I stayed at this location while traveling to a Texas, the night clerk at the front desk named David provided us with too notch customer service. We initially had a problem, we thought they had booked us twice. So when we inquired about the situation, David was so helpful in getting everything squared away. He went above and beyond. He explained what the mix up was so it was clear to us. He was down to earth and he took a lot of pride in making sure the guests had the best experience. Thank You David. You are truly an asset to the Company.

This hotel really sets a good standard. My biggest complements is the restaurant in the lobby area. Their menu has really nice selections and a great chef. I had their Tacos with pulled pork. Very unique. I feel like I shouldn't ruin the experience but the poblano jam is really innovative and a good change from the norm of most dishes. Expect a bit of an adventure sampling. I got the pleasure of talking to their chef, from LA, and introduced me a new dessert dish, yet to be named. Not yet on the menu. He even offered for me to try it. I declined because it sounded so good, I wanted to BUY it!! It was like fried ice cream but more. Let's just say, it had an "adult" flavoring to it. Delicious. Again, come here for an adventure of fresh ideas and great service. I won't be surprised if this restaurant may get a bit popular in the future. Lots of different things to try for a price that can't be beat.

It's a pleasant enough hotel, very much like any other Hilton Garden Inn that you stayed at before... The rooms are good-sized, the desks are nice, the TVs are oversized flatscreens, the beds are comfortable... so, what's not to like? ...And, if you're into Location, it is immediately adjacent to the University of Texas El Paso.

Omg really HIlton, I'm not one to be picky or have very high standards, don't believe me, just take a look at my husband lol! My husband is in the bathroom having world war 3 with his butthole and y'all don't even have a vent ! Really Hilton! Really! We are stuck in a tiny box with deadly gas coming out of the bathroom because you can't install a vent ! I mean come on how hard is it to install a vent in the bathroom!

Very nice hotel. Clean and quiet. Ample parking. There's a small restaurant inside where we enjoyed a decent meal and we used a 20% coupon we found stuck to the tv in our room! Score! Service was excellent. They also have a small bar inside so if you're tired after your travels, no worries. You can grab a hot tasty cooked meal and a drink if you like without ever leaving the hotel. They even keep fresh baked cookies in lobby This hotel is also located within walking distance of many places to eat should you decide to venture out. Breakfast starts at 6 and I wish it was earlier. I also wish they had coffee earlier than 6 too so we could have grabbed some for the road. It's about 5-8min from freeway.

After much thought, we picked this place instead of the Double Tree downtown because Hilton Garden Inn's restaurant was open until later and we were coming to town on Christmas Eve and wanted a sure dinner if all else failed. Double Tree restaurant was very non-commital about closing time. This is a clean hotel with a restaurant that serves good food. But the service is very spotty. Depends on who you get. The young woman who checked in us would be let go in any other place. She was absolutely nonchalant and non-interested. Every Hilton property we stayed in during this trip upgraded us due to our Hilton Honors status. She didn't despite the availability of suites. The first room we were given did not have any cold water at all. And so we had to be moved to another room. She couldn't care less about that either. We had to call and follow up multiple times. Whereas Carlos (the one on the front desk the next day) was incredibly gracious and helpful. If not for him, I would have given only two stars. Give him a raise. And Andrew, the shuttle driver was wonderful too. He gave me and my son a ride to the movie theater and took excellent care of us. I guess if you are visiting the university, Nice things about the hotel 1. Good restaurant: Excellent cheesy green chile, don't order the pasta primavera. I should have gone with the quesadilla. The pasta was flavourless. 2. Carlos and Andrews 3. Nice cucumber water Cons 1. Spotty service 2. Faulty maintenance (wouldn't you check the water before you assign a room?) 3. Poor value for money

The hotel is nicely furnished with updated interior. The bed was very comfortable, the TV was acceptable and the WiFi was as well. There were no pest issues and did not have any noise from adjacent floors. There were two times I heard an ambulance, but is expected being a block from a children's hospital. Upon check-in Marcela was very kind in helping me locate a Chico's tacos that was open late, two thumbs up - Thank You!

We needed to be near the Providence Hospital and this place is across the street. SO convenient. When we explained our need for medical reasons, they even lowered the price a bit.. The front desk is helpful, especially each time we extended our stay a day, then another two days. The beds are comfy, the mini fridge is helpful, and so chilling The room is promptly made up each day, as we are in and out a lot. Thanks Hilton

Fidel and David took care great care of me! They expedited the service to help make sure that I got a nice, freshly cleaned room :) thanks to them I can enjoy my stay in style! Thanks again David and Fidel!

Psychological warfare: The battle of the pipe. Eddie vs. the room 535 bathroom. An extremely random experience lands this location a 1, even though it could've easily been a 2. However, when a night ranks in the bottom 2% of all hotel nights (non-Airbnb/non-hostel) stayed, it really does deserve a 1. TLDR One of those noises that eludes fixing, comes back whenever it's out of your mind. First, "mistakes were made". I was deciding between a downtown Hilton and this one. I figured I wouldn't see anything (super late check in, going to New Mexico first thing in the morning), so picked the one with less central location and probably less noise. Hey, everything went perfectly at the airport, so great start to a great trip, no?! I even checked in online and chose a room (first time trying HHonors). It originally gave me something on the 2nd floor but I chose a corner room on the 5th, thinking it would be isolated and quieter. NOPE. Should've taken the first room. About half an hour to an hour after getting in, I realized I forgot a toothbrush and dialed the front desk for one. Apparently the door is so far away from the beds that I didn't hear the guy knock with the A/C on, but the desk rang and I got it. So far pretty good. Then, I started hearing an epic high pitched squealing noise coming from some pipe. It went on, and off, and on, and off, usually on for about 5-10 seconds at a time before turning off for a minute or two. Unfortunately, this is the point where the psychological battle comes in: An unknown, very distracting noise, coming at random times, is the worst. Because then you mentally prepare yourself for it and it's still a surprise, and you're constantly in suspense. I take a few videos of it, certify that it's coming from the roof in the bathroom, and call the front desk at 1:30AM. 15 minutes later and many more videos, nothing. I don't know if calling again is rude or if they really did forget. Either way, I want to sleep ASAP and not have to mentally ask if someone is coming or not. I call again at 1:45, front desk says the guy should've been there already, nope, he will send him now. 1:52, I call again, someone shows up in 1 minute. Ok, what is this? He walks into the bathroom, looks around for maybe a grand total of 10 seconds, adjusts something inside the toilet, flushes it, and says it's gone. The noise is in fact gone for now, but could easily come back in the next minute. I show him the video and the noise, and he says it's definitely the toilet itself. I'm pretty skeptical as the sound was coming from the roof and very different from the typical water, but maybe it's related. Hey, communication is sometimes hard at 2AM. I'm sure we all wanted to just get back to sleep. The sound isn't coming back for now (it could be anywhere between 2 and 200 seconds between bursts) so I just tell him thanks and he goes back down. I'm fairly convinced that it was a pipe up there still, but probably if it was, there was nothing he can do if it's inside the building, and the toilet may exacerbate the sound by draining more water, but this is one of those sounds that will go away as soon you try to chase it . About 10-15 minutes after he leaves, the sound comes back. It's more intermittent, but still very annoying. Declare defeat. I crank up the A/C, set it to fan HIGH, and hope it covers up the noise, I sleep for about 30-40 minutes before getting woken up again. Somewhere around 4:30AM, I decide to go all out, earplug it up, move myself directly next to the A/C so as much noise as possible drowns out any pipe. This is the principle of when you're tired enough, you can sleep through any noise. How else are there so many Facebook sleeping in class pictures of everyone? Sometime probably before 5AM, that's what happened. When I wake up exhausted at 10:45, the same sound is still there. Never choose 535. Could have ended very different, but fate intervened. Luckily everything else went much more smoothly.

Back again...at least once with every trip to El Paso. Authentic Mexican food hand crafted...this review updates my precious review to make the points: The staff is lovely and friendly...make you feel very welcome, all sorts and conditions of people come here and enjoy it. They seem to have remodeled with more tables...nicer decor...and clean as a whistle. This is a real Cantina as close to the border as you can get without a passport with you.

This may be the only Bhutanese architecturally-designed hotel outside of Bhutan! What does a girl do who is visiting family, and the family rents a guest apartment with no air conditioning, back to back with the high rise's exercise room, across from the elevator and resident entry door and stack of stolen Albertson's carts for residents to roll around, with a window facing the busy street and a hospital whose a/c unit sounded like a factory starting up every 3 minutes??? Well, after 2 insufferable nights (can't open the window because of the noise, so it was rather stuffy!) and waking up in the wee hours to an annoyed husband because of all of this, we convinced his family to let us move a few blocks over to the Hilton Garden Inn, which did not cost that much more but had all of the things we wanted: air, quiet, and distance between us and noisy things. We did great! Friendly service, got a high floor, comfy bed, working a/c, easy parking, walkable to all of the family we wanted to visit, next to UTEP, and of course - Bhutanese architecture! Check out Wikipedia's entries on UTEP and Bhutan. They are cross-mentioned and this hotel is even mentioned regarding the architecture. Bhutanese monasteries are rather southwestern in appearance and fit right in! and there is a nice full bar near the lobby. One night we sat there and had a few drinks, chatting with the friendly bartender and another hotel guest. Free wifi. Stay here!

THE MOST FRIENDLY STAFF OF ALL TIME! Oh my gosh I was almost overwhelmed by how friendly everyone was. The manager personally greeted me enthusiastically and asked if there was anything she could do to help my experience. Every time I passed a maid in the hallway she wished me a good morning/evening and asked how my stay was going. They smiled brightly and welcomed warmly. The front desk staff were prompt, efficient, and courteous. It felt like everyone I interacted with from the front desk staff to the maids to the kitchen staff to the maintenance workers were all ready to do anything to make my stay better. I could not recommend this hotel staff more highly. The hotel was clean, modernly decorated, and bright from top to bottom. The double queen room we booked was big and had great lighting. There were no cleanliness issues anywhere. Sometimes hotels can be clean but look "worn"... not this one. Everything looked new and clean. The curtains blocked out every last bit of light... it was too easy to oversleep (in a good way). The beds, pillows, and sheets were comfy. It's very centrally and conveniently located. You can get to coffee, food, drinks, and any fast food restaurant you could walk within easy walking distance.

Hotel rooms were at least clean. You sit out by the pool there are cigarette butts everywhere in the rocks by the pool. The pool is filthy!! I don't think they have ever cleaned it. Chairs by the pool cushions were ripped or completely dirty. Filthy! Bar opens at 5pm. Decent food and service. Front desk was welcoming.