Hilton Garden Inn Frankfurt City Centre

A new front desk agent was being trained during my check in. The trainer was being very thorough, walking her through the process. He took the lead where it was necessary. This was my second time at that property as a team member. First time having the breakfast, which was excellent. I chose the location for its short walking distance from Frankfurt Central Station.

Very nice hotel and comfortable bed. Great shower and it had a safe. 2 sets of elevators. 1 Free washer and dryer. Very good breakfast for $20 5/2025. The Chef made sure you were happy. Helpful staff and front Desk was Great. We traveled from US and this was the best hotel we used. Their English was very good. 💯 Will stay again on our next trip. Close to food, shopping and walking distance to some sights. The train station is a nice walk with carry on. Use the main streets. Safe

Excellent service by the front desk staff. I arrived on a red-eye flight from the States, they gave me a complimentary early check-in and held my bag until my room was ready so I could walk around and have lunch. Everything was clean, 5 min walk to the river and 15 min total to Roma. Great restaurants nearby, I would stay here again.

I really enjoyed the stay. The staff was very nice. The cooks were helpful pointing out the vegan options and even volunteered to cook something a la carte if i am not happy with the options in the buffet. The only drawback was, that i left my company address in the start for the invoice but it was not saved somehow. When i asked for an email of the invoice it was not send and later when i called again they said they did not have my email address. So: The reception was also friendlich but there is still some things to improve. Site note: i did not put the sign that my room should be cleaned (for the sake of the environment). Nevertheless it was cleaned. Not sure, what went wrong here, but it would be good if the employers also follow the signals aligned. Otherwise i would propose to inverse the signal: The guest can hang a sign to the door if they do NOT want their room to be cleaned. I think this way it would also be better for the guests who do not read the paper in the room and then are disappointed that the usual cleaning did not happen. Thanks for the great stay - I hope the feedback is taken to improve the experience even more. Another site note: the WLAN (Event the conference one with the password) was not really fast - this can be enhanced as well. I ended up using my hotspot most of the time.

Location is superb. Within easy walking distance to main train station, restaurants, opera, riverfront, and shopping. It’s on a quiet street just outside the edge of the red light district. To the left it’s residential. To the right and across the street takes you to all the restaurants and riverfront beyond. To the right followed by an immediate right takes you toward the train station with the red light district between. I had absolutely no issues. It’s a great hotel with good a/c, WiFi, and breakfast.

Everything at the hotel itself was good. Staff was friendly, rooms were clean, and breakfast had an excellent variety of items to choose from. If exploring Frankfurt the location is good for walking to places like restaurants and the train station. ||Bad points- the hotel Main Street towards the train station is the red light district and sketchy. The back couple steets are infested with homeless and drug addicts. You will not see very many females in the area and this is not the place I’d stay with children.||There is not much the hotel can do. I did feel safe when inside but as a female I wouldn’t want to walk around by myself around here.

The room was clean, spacious, and comfortable, with a great shower and friendly staff at check-in. The location felt safe and was perfect for walking to the train station and exploring Frankfurt. Breakfast was a highlight—so many options, friendly service, and amazing coffee machines! One of our top stays while exploring the Rhine and Mosel.

It was a good experience. The rooms were clean and well equiped. The location of the hotel could have been better as it was in the neighboorhood of redlight area and felt a little unsafe to walk around in the evening. The morning breakfast buffet was a plus point. Also, the parking was a little tricky.

I travel extensively, and this Hilton Garden Inn hotel and restaurant ranks in the top 10% or better. It is a completely new level when compared to Hilton Garden Inn's in the US. There is a top shelf onsite restaurant and room service (see menu pictures). The staff is wonderful as well, and everyone spoke English as well as German. The rooms are quite nice, and include a refrigerator and safe. Next to the front desk, there is a Pantry with snacks, etc for purchase and an ice machine and microwave, which is nice for leftover takeaway. The decor and amenities are easily on par with a full service Hilton. The location is close to shops and attractions. I booked a Viator Rhine river day tour and the pick up points was less than a 10 minute walk away. I was most impressed with my dinner at the Garden Grille restaurant. I typically will search out a non-hotel restaurant for dinner. However, after looking at the menu (see pictures), I chose to dine in. I ordered the mixed fish grill. It had tuna, salmon, shrimp, mixed grill vegetables, and assorted breads and olives. Everything.was perfect. This will now be my go-to hotel in Frankfurt.

I absolutely enjoyed my short stay here, despite of the location which has its pros and cons. Pros: Complimentary upgrade even though I was using points for my stay. Located near the main train station. Convenient store on the corner. Plenty of restaurants to choose from. Room was super clean and comfortable. Cons: Crackheads everywhere. Borders the red light district (take the main street "Taunusstraße" which is where all the businesses are. Avoid the side street to avoid the riff-raff.

Talk about exceeding standards! Our server Eddie took immaculate care of us. He took the time to describe and detail the regions where our champagne and food was from. He was extremely knowledgeable on every dish and drink that was ordered. Their menu have a great variety of food and from what our party of five ordered, everyone was impressed. If you're staying here or looking for a place to eat nearby this is the spot! Overall the experience was 10/10. Service was wonderful, food was delicious, atmosphere was relaxed but classy. I most certainly recommend it!

Staff was extremely rude and unapologetic. GM was giving me a different story full of lies with no apology. Not happy at all with my experience. Do not recommend.

The property is about 6 blocks from the main train station and on the edge of what seems to be a "gentrifying" area. In those 6 blocks between the hotel and the train station I saw a drug deal go down, addicts looking in the cracks of the street with sticks for drugs, rampant homelessness and a LOT of human feces. The bars around the hotel are shady too. The hotel is literally on the first good block. It's a new hotel so everything is super modern, clean and new. The rooms are great and the staff is fine. It'd be a four star review but the location is just...bad. I'm sure it'll be better as time goes on but I would not feel comfortable telling any of my single female friends to stay there.

Very new location, not in a very nice area though. But not terrible. Clean rooms, friendly staff and they have a nice little bar near the front desk. Never made it down for breakfast but I was told it was decent. They could possibly see about setting up more cabs in the morning for guests needing to get to the Messe as that was a little confusing. Overall good and I will likely stay here again next year.

It's not very far from a lot of the malls and shopping strips but the streets in between aren't the best. There's a lot of people asking for money and doing drugs. Streets smell like feces and piss. As far as the service goes, We had ordered breakfast (buffet was closed for safety reasons) and they "lost" our original order so we had to make a whole new order and we waited an hour an a half before we saw any of our food. We spoke to the front desk about this incident and they gave us a bunch of attitude because they had found our original order and claimed it was never lost. As far as the room goes it was clean and everything looked almost new.

As I pulled up my taxi driver was saying that he didn't believe that there was a hotel on this block and was surprised to find it, so it's brand new. The property is in excellent condition, the workers are all newly employed perhaps so they are very friendly and happy. The restaurant is very clean and the breakfast buffet has a very large variety of hot and cold options, all freshly prepared. There are automatic espresso machines at breakfast the have about 10 varieties of coffee drinks, all fresh ground beans. The fitness center is also brand new of course and while it could use an extra weight bench and attachments for the weight machine, the cardio machines are in great condition and they also have a Concept2 rowing machine which is unusual for a hotel gym. My top floor room was very spacious (and again, clean!). The bathroom has both a rain shower and a handheld head you can switch between, as well as a towel heater. Get it new while you can!