Hilton Garden Inn Frankfurt City Centre

I have mixed feelings about this stay. ||Generally, everything started off really well. I arrived around 10:00 AM and was pleased to find a room ready. As a Diamond member, I was offered an early check-in for €50 instead of the standard €100. Being tired after my journey, I accepted it without hesitation—while a complimentary check-in would have been preferred, the discount was a fair compromise.||The room was spacious and cozy. I did notice some stained bedding upon arrival, but after reporting it, housekeeping handled the situation perfectly, and I had fresh linens within 30-40 minutes. Breakfast was also well-organized with a good variety of options, and the hotel generally feels well-maintained.||The location is a place of contrasts. On one hand, being next to the train station is incredibly convenient for logistics. On the other hand, the immediate area attracts a rough crowd and "nightlife" in the worst sense of the word. However, just a 10-minute walk takes you to the beautiful side of Frankfurt with spacious avenues, parks, the river, and skyline views, which compensates for the gritty surroundings. Be aware of this trade-off.||This review would have ended here with a solid rating, were it not for a ridiculous situation I witnessed.||While I was checking out, I overheard a receptionist offering a "promotion" for check-in to another guest. I will skip the nonsense she was saying about status—the issue was that it was past 3:00 PM. That is standard check-in time! Trying to sell a free, standard service as a paid "perk" is completely unacceptable.||It is a shame because the staff—from the gentleman cleaning my room to the lady managing breakfast—are doing their best. However, such shady practices at the reception destroy the entire experience and the hotel's image. Because of this lack of integrity, I will not be returning. ||I generally don’t escalate such things, but I will be reporting this incident to Hilton corporate.

This Hilton Garden Inn is my favorite place to stay when I visit Frankfurt. I’ve stayed in a few other hotels in this area throughout the years; and none of them can compare to this Hilton. As soon as you go in, the lobby is beautiful and the Reception Desk staff are always friendly and courteous. Having a parking garage on site is such a great convenience, for most of the other hotels in this part of the city; you are going to have to find someplace to park; and it’s not always going to be easy find a spot. However, parking in this Hilton’s safe and secure parking garage puts you a few steps from an elevator that takes you right to your room’s floor. The rooms are beautiful and well maintained. I stayed in one of the King Superior Rooms, it had a great view of the city and I was surprised when I found that in addition to the room’s curtains; the large angled windows also had a motorized outside window shade that completely blocked the city lights out of the room when I’d go to bed for the night. I don’t think the pictures that Hilton has posted on the website do the room justice. They looked small in the picture but were much larger in person. The breakfast they put out every morning is, by far, the best I’ve ever had at any Hilton I’ve stayed at. They do a great job at providing a European style breakfast while still also offering a world-class American style breakfast. They offered both scrambled and fried eggs, bacon, sausage, potatoes, a self service waffle maker and the best item (that I’d wait for if they temporarily ran out of) was the French toast. Normally a Hilton’s coffee choice is regular or decaf….. this Hilton has two coffee machines that will make any type of coffee you can think of. The bar and restaurant in the lobby are also remarkable. I stayed at the hotel for a week this time, and I had to tell myself I needed to go out and try something at one of the other local restaurants because I kept eating all of my dinners in the hotel; but they had such great choices and the bar staff (that also act as the waiters for the restaurant) were so friendly that it seemed a waste to walk a few blocks away to have dinner. Overall, I am satisfied with my stay and look forward to the next time I can make it back to Frankfurt.

My check-in experience was very disappointing. I had checked in online, selected my preferred room, and requested early check-in. When I arrived at 12:00, I was told it would take 20 minutes, but I ended up waiting over two hours. Then they tried to give me a completely different room with no view, and it took almost another hour to finally get the room I had originally chosen. The breakfast was very good, but the room itself was extremely cold, the heating didn’t work, and part of the room looked unfinished or under construction. Overall, not the standard I expect from Hilton.

The staff was incredibly helpful, friendly and professional throughout our entire stay. We got to safely store our baggage at the hotel after checkout and they can book you a cab at the desk! Very comfortable and clean rooms, with a good shower. The only small downside is the location, right next to some of the more dodgy streets & neighbourhoods in Frankfurt. But as soon as you step foot in the hotel you feel safe and welcome.

The hotel is about three blocks from the main train station, however the street adjacent to the hotel is one of the red light districts. Lots of homeless and a rough crowd for sure so the three block walk is quite long. The rooms are awesome and the service was average it was nothing outside of the Hilton chain. The main thing that hurst this hotel is the location.

Hotel is an easy walk from the main train station and most other things nearby. Room seemed decent, was clean and equipped like every other Hilton Garden Inn. Breakfast was decent, food quality amd taste were good. You can order a fresh omelet if desired. The complementary washer and dryer are a godsend, especially for my wife and I who are on a month-long trip in Europe. The staff were very friendly and helpful and eager to please. The only real negatives we encountered were two things. The floor in our room had a spot that "popped" and seemed loose underneath the carpet that was in a high-traffic area. When walking to this hotel from the train station, you have to walk through the "Red Light Street", which felt a little sketchy, but we did it during the day and didn't feel very unsafe. But, that's not the fault of the hotel.

Great staff and clean facility. Finding parking garage area was a little tricky. Elevators are very busy during check out. But the 2nd Elevator location helped alot. Parking garage area was not built for large or oversized vehicle use.

Lawrence was amazing and wrote us an itinerary and updated us to a king bed. The buffet breakfast was great as well as the service from the man this morning at the buffet. Bed was very comfortable and helped me get a great sleep

I travel extensively, and this Hilton Garden Inn hotel and restaurant ranks in the top 10% or better. It is a completely new level when compared to Hilton Garden Inn's in the US. There is a top shelf onsite restaurant and room service (see menu pictures). The staff is wonderful as well, and everyone spoke English as well as German. The rooms are quite nice, and include a refrigerator and safe. Next to the front desk, there is a Pantry with snacks, etc for purchase and an ice machine and microwave, which is nice for leftover takeaway. The decor and amenities are easily on par with a full service Hilton. The location is close to shops and attractions. I booked a Viator Rhine river day tour and the pick up points was less than a 10 minute walk away. I was most impressed with my dinner at the Garden Grille restaurant. I typically will search out a non-hotel restaurant for dinner. However, after looking at the menu (see pictures), I chose to dine in. I ordered the mixed fish grill. It had tuna, salmon, shrimp, mixed grill vegetables, and assorted breads and olives. Everything.was perfect. This will now be my go-to hotel in Frankfurt.

I absolutely enjoyed my short stay here, despite of the location which has its pros and cons. Pros: Complimentary upgrade even though I was using points for my stay. Located near the main train station. Convenient store on the corner. Plenty of restaurants to choose from. Room was super clean and comfortable. Cons: Crackheads everywhere. Borders the red light district (take the main street "Taunusstraße" which is where all the businesses are. Avoid the side street to avoid the riff-raff.

Talk about exceeding standards! Our server Eddie took immaculate care of us. He took the time to describe and detail the regions where our champagne and food was from. He was extremely knowledgeable on every dish and drink that was ordered. Their menu have a great variety of food and from what our party of five ordered, everyone was impressed. If you're staying here or looking for a place to eat nearby this is the spot! Overall the experience was 10/10. Service was wonderful, food was delicious, atmosphere was relaxed but classy. I most certainly recommend it!

Staff was extremely rude and unapologetic. GM was giving me a different story full of lies with no apology. Not happy at all with my experience. Do not recommend.

The property is about 6 blocks from the main train station and on the edge of what seems to be a "gentrifying" area. In those 6 blocks between the hotel and the train station I saw a drug deal go down, addicts looking in the cracks of the street with sticks for drugs, rampant homelessness and a LOT of human feces. The bars around the hotel are shady too. The hotel is literally on the first good block. It's a new hotel so everything is super modern, clean and new. The rooms are great and the staff is fine. It'd be a four star review but the location is just...bad. I'm sure it'll be better as time goes on but I would not feel comfortable telling any of my single female friends to stay there.

Very new location, not in a very nice area though. But not terrible. Clean rooms, friendly staff and they have a nice little bar near the front desk. Never made it down for breakfast but I was told it was decent. They could possibly see about setting up more cabs in the morning for guests needing to get to the Messe as that was a little confusing. Overall good and I will likely stay here again next year.

It's not very far from a lot of the malls and shopping strips but the streets in between aren't the best. There's a lot of people asking for money and doing drugs. Streets smell like feces and piss. As far as the service goes, We had ordered breakfast (buffet was closed for safety reasons) and they "lost" our original order so we had to make a whole new order and we waited an hour an a half before we saw any of our food. We spoke to the front desk about this incident and they gave us a bunch of attitude because they had found our original order and claimed it was never lost. As far as the room goes it was clean and everything looked almost new.

As I pulled up my taxi driver was saying that he didn't believe that there was a hotel on this block and was surprised to find it, so it's brand new. The property is in excellent condition, the workers are all newly employed perhaps so they are very friendly and happy. The restaurant is very clean and the breakfast buffet has a very large variety of hot and cold options, all freshly prepared. There are automatic espresso machines at breakfast the have about 10 varieties of coffee drinks, all fresh ground beans. The fitness center is also brand new of course and while it could use an extra weight bench and attachments for the weight machine, the cardio machines are in great condition and they also have a Concept2 rowing machine which is unusual for a hotel gym. My top floor room was very spacious (and again, clean!). The bathroom has both a rain shower and a handheld head you can switch between, as well as a towel heater. Get it new while you can!