Hilton Garden Inn Indianapolis Downtown

Perfect for a Christmas getaway. The views outside our room were fantastic. The room was great size for a standard two bed. Shower was nice and the room was clean. Microwave and refrigerator inside. Would recommend bringing water bottles. The hotel is getting big ticket renovations done in the near future so it will only get better. The staff went above and beyond to cater to us during our stay.

I stayed here during a business trip. Everything was wonderful! The room was clean, the bed was so comfy, and the waters stayed stocked. The staff was extremely kind and helpful - especially Segial. I had no issues and would absolutely stay here again!

This hotel is in a lovely, historic part of town. We were there for the Taylor Swift concert, so it was BUSY, but the staff there could not have been any kinder on this last day of the Swifties invasion. Front desk to cleaning to laundry to valet..just so helpful and happy to have everyone in town for the concert! I only gave 4 stars for the room because they could use a little updating. Our room layout, however, was perfect for the 4 of us as it accommodated sleepers in one room and non sleepers (Moms) enjoying a glass of wine in the other. Would absolutely stay there again.

Went for a single night to swim in the pool. Pretty standard rooms but overall nice. Pool was only 3’ deep so keep that in mind if you’re coming to swim.

Worst customer service around. I stayed there for New Years Eve and was really looking forward to it. Our stay was pleasant enough. Our room's heating controls didn't work toward the latter half of our stay and even though we discussed with concierge, nothing was done about this and our room was upwards of 80 degrees. I had rented a dress from Rent the Runway and asked the front desk for the dress to be sent out with mail at the earliest time and they said sure. Four days later I'm getting an email with Rent the Runway that it hasn't been sent in yet. When I called the front desk, the package was still sitting in the back and she said that it will be sent out. Fast forward a week and I get a $600 charge on my credit card from Rent the Runway. When I call the front desk back, the same woman picked up the phone and told me my dress was still there because there wasn't a shipping label on it. I told her there was and she put me on hold and checked and came back saying that she sees it now but I have to call the mail service to have them come and pick it up. I asked why this wasn't told to me a week ago when I called the first time. She proceeded to take my name and number and that the manager would call me and then promptly hung up on me. I was also told a week ago that the manager, Alex, would call me and never did. I'm calling corporate.

I will start this off by saying I understand this building is super old. However if Hilton is gonna slap it's name on it, then they need to do what they need to do to bring it up to it's standard. I stayed in this hotel for 3 nights. The heater in my room didn't work. I told the front desk about it and they said they will send someone to come look at it. That never happened. Other than that, the room itself was...fine. not terrible, not amazing. I was there for business and the guy I was with (separate room) his water heater didn't work. They sent him to a different room, water heater didn't work there either. Apparently that entire floor was having water heater problems. On the last night of my visit, I'm sitting in my room and I hear the door beep and open, and there is standing some stranger. She said that the front desk gave her a key and told her my room was her room. Obviously I was shocked and went down with the stranger to the front desk to get straightened out. The lady at the front desk just said "ooops". There are so many issues that could have happened by her giving an occupied room key to another guest. Fortunately I was clothed when the stranger entered my room.

Pros: Beautiful lobby. Great location for access to the heart of Indianapolis. Elevators have gorgeous classic exteriors. Cons: Horrendous afterthought of a gym in the basement. Feels like a sterile prison cell with minimal equipment. Pool is adjacent to the gym, and smells and sounds uninviting. Hallways feel both dingy and sterile at the same time. Elevators are beat to hell. This is the worst Hilton Garden Inn I've stayed in and feels like it should serve free breakfast, except that's a disservice to Hiltons that serve breakfast because many of them are much better in service and amenities. I will not be staying here again the next time I'm in Indianapolis.

Good location but climate control in room was unacceptable. When I arrived in the room the room was warm so I turned on the AC. About 30 minutes later I notice that the room was getting hotter not cooler. I called the front desk and they said they would send a maintenance person up. I was ready to walk out the door for dinner but instead needed to wait on maintenance. I asked if I could just switch rooms and they said the hotel was completely booked. The maintenance guy took a temperature reading at the vent and it was 95 degrees coming into the room. He then worked on the system for about 30 minutes or so and made adjustments so the room would cool off. He said the thermostat on the wall cannot be adjusted as it doesn’t work properly. What was happening was both cool and hot come on at same time. Anyhow at about 3:00 am I was awoken by the noise from the system and it was freezing cold in the room. Although thermastat was set for 75 it was 62 in the room. No matter what I did the room would not warm up. Anyhow due to the time of night I went back to bed and tried to stay warm. In the morning when I checked out I mentioned it to the front desk and they were unaware of the problem from when I checked in. I guess no one talks to each other. And all they said well we will add some points to your Hilton honors account for the inconvenience. Also when checked in there was no chair in the room for the desk. I called front desk on that as soon as I arrived and they stated they would send one up but never did. This hotel may be in a good location but their climate control system is outdated and doesn’t function properly. And also their seems to be an “oh well” type of attitude as to not really resolve the issues or problem. I’ll find another hotel when I’m in the area next time.