Hilton Garden Inn Indianapolis Downtown

Our experience was top notch! The location is awesome and close to everything, the service was excellent and room was spacious and clean! Special shout out to Michael at the front desk who was always so helpful and accommodating. Also to Lily at the front desk who was so friendly and helpful. Shout out to all the valet guys for their quick service and great care of our vehicle, especially Jacob and Randy who were always so kind and helped us load and unload our vehicle while we were busy with our baby. Will definitely stay here again for our next visit!

Check in was easy and we liked the view. I was glad there were snacks and drinks available to purchase in the lobby. We didn’t use the pool or gym but glad the option was there. Jaden at the front desk was wonderful helping us and extremely kind. He really made our stay special. Each time we saw him he had a smile and when would chat with us, giving us tips and local information.

Very nice updated hotel. Rooms are tall and plenty of space. Very quiet fir a downtown location. Staff was very helpful. Breakfast available as either continental or by order for $. Evening dining available for $.

The room was very neat and tidy. The TV was not positioned in front of the bed as you see in most hotels. It was off to the side on a the counter. We made it work by turning it towards the bed as much as we could. In the morning the gel soap was out in the pump that was attached to the shower wall. Rebekah may not have checked it on during her last cleaning. Hopefully, it gets filled on the next go round. We cleaned up with the shampoo. All need to be checked more regularly. It was a nice stay despite a couple of inconveniences.

The staff were helpful especially when I asked for a safe place to run on Sunday morning. The blanket for the pullout sofa was horrible. Scratchy and cheap. Only one extra pillow for the sofa sleeper. The check in time of 4:00 was super inconvenient. They did store our luggage for us. The shower was clean and water pressure was nice.

Our second visit to this particular Hilton in the past month, and our experience thus far has been as great as the first visit. Front desk staff is always pleasant, housekeeping staff very friendly and accommodating, valet staff very helpful and polite, and breakfast downstairs is great. Had exceptional service from Richard at breakfast this morning - so considerate, polite, and all around terrific. Hotel in a fantastic location, and a solid value that influenced our decision to return to this specific Hilton - and we will do so again next month.

Michael G and Jaden at the front desk made this experience remarkable! Their professionalism and helpful attitude while we were in town for the Indy 500 were second to none. The hotel was clean and tidy and everyone was welcoming. Specifically these two who made it great. Thank you!

Room was clean, and we'll maintained. Staff was polite and professional. Breakfast Buffet was really nice and hostess was very pleasant and attentive.

It's hard to beat the location of this Hilton property, just off of the War Memorial Circle in central Indianapolis. From here you are within walking distance to many restaurants and attractions such as the Circle Centre Mall and Artsgarden. The building itself is a renovated bank building and it has a very impressive lobby with a mezzanine surround the entry. There is a restaurant on the main level off the entrance as well. The rooms themselves are modern and comfortable with large ceilings. There's also a dinette in the room with a microwave oven, refrigerator, and a small desk. Internet provided through WiFi works very well. The one nitpick I had was with the bathroom. It too is large but our particular room was outfitted with a roll-in zero entry shower. The shower stall walls were cracked and in bad shape and the hardware was loose with a difficult to control water valve so temperatures fluctuated quite a bit. Definitely needs some work here.

Pretty standard hotel with a pretty standard experience. Staff was professional, the room was clean, and it's what you want from a downtown hotel: walkable to things in the area. The pool is in the basement, but we didn't go visit. The closet is "hidden" behind a full-length mirror in the room. There is no signage indicating this, and we didn't find it until we left. PROS: -Walkable to a ton of downtown things. You walk right out the front door of your hotel to be met with the view of the fountain on Monument Circle; that's how close you are. This means you're within a miles' walk to a ton of food and beverage options as well as a lot of the downtown attractions. -Hotel room was clean. Zero complaints there. -Front desk check-in and check-out was fast. Staff didn't greet us or anything when we walked in and out of the hotel the rest of our stay, but they were great when we needed things. No complaints. -Multiple elevators. We had to occasionally wait for an elevator, but it was usually due to cleaning staff using one during the daytime - no during guest use in the evenings. Got us where we needed to be. -AC/heat worked great. Water had good pressure and got warm. There was liquid hand soap in the bathroom (heck yes). CONS: -Some of the area around the hotel had me concerned. I was uncomfortable walking back to this hotel at night - even though it was less than a mile. -Despite having a higher-floor room, we faced a next-door building and only had a single window in the room. There was a lot less natural light in our room than we expected from a tall hotel like this. -There is a "self-service" parking garage at less than a block away and half the price of valet. They offer this as an "option", but there is no signage or information anywhere near the hotel about where this was. We ended up having to park, get out of the car, and asked the valet attendant who didn't really want to provide it.

CAUTION: BED BUGS There are bed bugs at this hotel and despite my efforts to resolve it with the staff, they did nothing. Avoid stepping into this building at all costs, and if you have a reservation, cancel it. During my stay at the Hilton Garden, I woke up and found a dark bug the size of my pinky nail lurking on my pillow. I took it to the sink and took a picture of it for evidence before disposing it. Within 12 hours, I suffered from severe itching and notice bug bites all over my body and face (upper thigh, lower back, elbow and cheeks) which swelled up even more and lasted for weeks. I still have discoloration on my skin from the bites. After my own investigation and conformation from a bug expert, it turns out that the bug in question was in fact a bed bug. Despite reporting this to the staff with photos of the bug and my bites, their response was shockingly inadequate. They told me they did an investigation but conveniently found no bed bugs. I tried to resolve this internally with them and requested a refund for my stay and dry clean bill, but they did nothing and completely dismissed me. I get the impression that they think I'm responsible for the bed bug, which is defamatory and poor form for a hotel to ever blame a guest. I don't even have the space in this review to discuss how dusty, murky, and outdated the rooms are, but the Hilton Garden's flagrant disregard for basic hygiene and guest services is nothing short of disgraceful. I've since reported this matter to the Indiana Department of Health and Marion County Department of Public Health. In my opinion, this place should be shut down and I wouldn't stay here if it was the last option in Indy. If you're a member of this staff and reading this, you should be ashamed and need to prioritize not only the sanitation of your hotel, but also the well-being of guests, even after the bill has been paid.

Negatives: I chose this hotel because I could get snacks and drinks included each day (for an extra charge) a monument view, and free breakfast. Unfortunately, I only had snacks and drinks included on the first day when I checked into the room. The second day I didn't receive any as the room was never serviced. Alex, at the front desk was kind enough to bring me some drinks and snacks, which I appreciated. Next, the view of the monument could only be seen if flattened the side of my face against the window to look down the street. in addition, the noise from the street (engine's reviving, police sirens and people yelling) kept waking me up all night. Finally, there was no free breakfast even though the website says there is.. breakfast cost $16. I also asked for late check-out and so did my friend, who asked 4 times, and it was not entered in the system. Positives: The staff was friendly and polite and helpful. The room was nice and clean and updated but they struck out on the aforementioned which is why I only gave two stars. I'm not sure if I will stay there again.

I've stayed at this Hilton property numerous times. It's been fairly good. But when I needed them the most to actually follow through, they swung and missed badly. The screenshot shows a rep inquiring if there was anything I needed. Since I was arriving after 1 am, I asked for my complimentary waters to be in my room since I assumed no one would be at front desk upon my arrival. I was right. No person at desk. No waters in room. The valet was MIA too. I waited 10 minutes then went out to park in the nearest garage I could find. What an epic failure. Never again at this HGI.

The staff here are wonderful, very friendly, and the room was good for the price. The staff, upgraded room and view, the location, and the breakfast made this stay good. The exterior and lobby look impressive. Loved being downtown and the Soldiers and Sailors monument was not even a half a block down. The rooms are ok but a bit dated. I had to ask to see if a status upgrade was available upon check-in. It wasn't just offered as part of my perks. I have yet to have any Hilton Hotel offer the upgrade though, I always have to ask so not a big deal. Price - Booked a great deal for a King room for $95.75. Hilton Honors upgrade to a King Deluxe Suite. Total cost with valet was $150.20. I would have been disappointed if the stay was a higher price point and if I was in a standard room. Room - King Deluxe Suite on the 16th Floor with a skylight and downtown view. It was nice but the furnishings and room looked like the year of the last remodel started with "19". The was Bathroom was small but a good hot shower with nice water pressure. I didn't want to get out of the shower. Bed was ok and I slept well. Linens and comforter seemed cheap but it was fine and did rest well. Valet - $37.00. The Valet Staff were great, and loved the text to retrieve car option. Traffic and getting in and out of the hotel was always a hot mess. Front Desk & Lobby Staff - Great staff and it seemed extremely busy and handled the craziness with ease! The pool looked fun but we didn't get in. There was an incident with a non-guest following guests to their floor but it was addressed and most likely slipped in because they were so busy. Coffee in the lobby in the morning was great and much appreciated. All covid and Hilton clean stay precautions were followed. Elevators are a bit crowed. Four people can not distance properly in there. Prices were reasonable for breakfast and I highly recommend the French toast . Breakfast was included in MyStay preferred option. and you have to grab a bite here. The best French toast. We requested a late check out which was not an issue. It was nice to let the crowd clear and take our time on departure. I would recommend a stay here if you want to stay downtown for a reasonable cost.

Hotel can use a renovation. Staff was nice. It's convenient to downtown. Needs updated but served its purpose. Hiccup on the incidental credit card hold. Hopefully gets resolved.

Okay property located in the downtown area in a historic building. Room was clean and large. Fitness center was small and had broken equipment. Breakfast offering could have been better.

I wonder if this Hilton is a franchise. Because I've stayed at Hilton hotels exclusively for two decades and this one is in my top three worst. I'm writing this techs from my bed, which the mattress is the equivalent firmness of one you world use for a newborn to keep them from rolling over. It is a rock. They picked the cheapest mattress they could find and threw them in the rooms. No room service as well, which is shocking. The last thing I want to do after being in airports for seven hours is go down to the lobby to pick up some mediocre food. The thermostat barely works. It's snowing outside and I tried to get the room to 72 degrees and it's been stuck at 71 for five hours. Skip this hotel, better options nearby.

Great hotel with friendly attentive staff. Stayed here while visiting Indianapolis. The valet guys are superstars. Will definitely be back when I'm in town .

Very Nice hotel right in the hear of downtown Indianapolis with the view to Soldiers and Sailors Monument. The Christmas decorations were really good. The staff was very welcoming and helpful. Watch this video to see the Christmas Decorations https://youtu.be/Ppzraci9qMM

I found myself in need of a place to wait out the hospital stay of a loved one. The situation was stressful and wrought with anxiety. I just booked the best deal on Priceline and ended up here. Because the hospital wouldn't let me stay (COVID-19 restrictions), I was only allowed in the waiting area of the OR while the surgery was taking place. The surgery took longer than expected and did not go well. When I called the hotel to let them know that I might be checking in late, they were kind and understanding. They told me not to worry about it. So, I didn't. When I finally was able to check in in the wee hours of the morning, I was greeted with compassion and more kindness. The staff here genuinely cared about what was happening to my loved one. Each of them asked about his recovery whenever I was in the lobby. The hotel itself is lovely. I mean, it's a pretty standard three to three and a half star experience. Nice, high ceilings, floor to ceiling windows, spacious rooms with solid, comfortable furniture and a fantastic bed were expected and delivered. I'm a little in love with love with the pillows. Most of the amenities were closed due to COVID-19 restrictions. So, I couldn't tell you whether the pool was kept at the perfect temperature. I have no idea how well appointed the gym is. But, there is a guest laundry room that does it's job. After several surgeries (and an emotional rollercoaster ride), my loved one seems to be on the road to recovery. The staff here made the situation as bearable as possible.

A group of friends and I came here to hang out at the bar and have a drink before we went over to the Yuletide celebration at Hilbert Circle Theater. The bar was nice and comfortable. The bartender was very nice and enthusiastic and took very good care of our group. The craft beer list and wine selection was decent for a hotel bar, so we had a good amount to choose from. I have not stayed in this particular hotel, but having stayed in Hilton hotels in the past, I know they are very comfortable and amenities are great. The customer service is excellent and being a Hilton Honors member always has its advantages as well. Hilton is a great brand, and this hotel is extremely nice and accommodating to its guests from what I have heard from people. If I was visiting from out of town, I would stay at this hotel.

My room was spacious and clean. The bed was very comfortable and I LOVED the giant feather pillows. I was disappointed that that the tub was regular size, a luxurious bath is such a treat after a day spent traveling... My corporate stay included breakfast vouchers and I was pleased with the selections available. (It would be easy to eat healthy or find something to fit most diets, I indulged in potatoes, bacon and eggs cooked to order and a fresh croissant with butter and peach jam). The front desk experience was pleasant and efficient, and I would stay again.

I was put up here for an event I worked so keep that in mind. I'd give this place a 3.5. The location is great: easy to find, near a lot of office buildings if you're going to be here for work, and some ok options for food and drink. I will say that for a Garden Inn it seems a little more upscale, since it's in an older building, the lobby actually is pretty inviting and there were definitely groups just lounging around, having a good time. The flip side to it being an older building is that the elevators are smaller, so it can definitely get cramped with just a handful of passengers and their luggage. I had to share a room with a buddy of mine but there was definitely enough space for the two of us. Staff was friendly, and despite what appeared to be full occupancy they managed to stay friendly and cordial while having to juggle everyone.

The absolute worse experience I ever had with the female manager and two female check in people! When I arrive, she points to a sign that states they have no water in the whole building until 8:00 am! I confirm with them, there is no bathrooms or shower or water at all. They say no. I drove 6 hours for a work meeting that starts at 7:00 am and asked what time they knew about this water issue and the manager said 2:30 pm, which was 4 hours prior. I told the manager I would have appreciated a phone call so I could make other hotel arrangements and she rudely stormed off after giving me a hateful look. I asked for their assistance with obtaining another room at a hotel and check in lady said, "there are no rooms."

I spent several days in downtown Indy over the past week as I was offering an awareness/fundraising event on nearby Monument Circle. I had no plans to utilize a motel/hotel option through the planned 3-day, 24/7 event, but had to move to a back-up plan when I realized I was going a bit slower than expected and would require a fourth day to finish my event. My initial contact with Hilton Garden Inn is primarily the reason why my review is a 4-star rather than a 5-star. As I began to move into my third day of traveling hundreds of times around Monument Circle in my wheelchair, I began to realize that my fatigue was getting really intense and I was really feeling the need for a little rest. Finally, about midnight or so I began exploring nearby options to perhaps find a room and take a nap, a shower, and get renewed before heading back out to wheel some more. I ventured into this hotel. I explained briefly my option. They asked if I was a Hilton Honors member - I stated I didn't think so, but wasn't sure (as it turns out, I am). They quoted a room rate that felt a bit steep considering my limited need, so I declined. The encounter felt a bit off. I was overwhelmingly tired having just finished 48 hours straight of wheeling around Monument Circle. I certainly didn't look my best. But, to be honest, I just felt a little dismissed here. My event, which was well publicized on 3 of 4 television stations in the area and the newspaper, really demanded that I be fiscally responsible but I sort of felt a wariness that was anything but appropriate. It just rubbed me the wrong way. Interestingly enough, the very next day a sponsor stepped up and paid for a room at this same hotel. I used it for the exact same purpose - a brief period of rest, an opportunity to shower, and an opportunity to warm up after Indy's weather had suddenly changed. Because my sponsor made all the arrangements and even checked in, my encounter with staff was rather limited but perfectly fine. I was in Room 603, an accessible room, and was quite pleased with it. The room had a roll-in shower, absolutely delightful, and the shower itself functioned perfectly (which is more rare than you might expect with accessibility options). The grab rails in the bathroom were plentiful - both sides of the shower and along the commode. The highlight of the room for me was the bed - incredibly comfortable, a great comforter, and absolutely amazing pillows. I was desperately tired and really got some great rest. The room had other options, of course, though I didn't do much beyond rest, shower, sleep, and then periodically get outside to do more laps. There's apparently a complimentary, cooked to order breakfast per the website. All I saw on the first floor was a sign for a $12.95 buffet. The renovated Hilton Garden Inn is definitely a notch above the usual Garden Inn in terms of interior and decor. I found it mostly quiet, though you could hear the piping a bit after hours. The room arrangement was really great for a wheelchair and I never had to struggle to get anywhere in the room. I also didn't struggle at all to get in the bed. Being in downtown Indy, you can expect prices to be elevated here and parking to be more expensive. The curb cuts are a tad steep, so be prepared for that, but once inside the hotel you should be fine. I did not check to see if the pool has accessibility options. Overall, I'd give the experience a thumbs up. I'd simply advise that perhaps that dirty guy entering your door is really someone who CAN afford your hotel and they may show up the next night patronizing your business. So, perhaps simply be sure to give everyone top notch customer service. So, 4 stars it is.

No security to ask clients to have their toddlers from open mouth screaming until midnight.

The 3 star is for a few reasons, I am an Elite Hilton honors member have been for years. This location could use some love. 1) it took 13 minutes for the water to get warm (yea I timed it)! 2) we asked multiple times for an ice bucket- never got one. Had to go down and get ice from the restaurant (if they were open). 3) fridge never really got cold 4) we should have received a welcome bag (saw them at the check in counter) but never got one. 5) the older lady at the restaurant had a Gigantic attitude! Told several people to watch themselves and get out of the way. I agree people do need to be more aware of their surroundings but there is a kinder way to convey this message. 6) there was an employee on the elevator- told us to be quiet she was on the phone. 7) Back to the bathrooms- toilet must be made for a giant- for that matter the whole bathroom- the sink was taller than most and the shower head was about 5 inches from the ceiling. I am short but I had to stand on the side of the tub to move the head because while cleaning I guess they left it facing the wall. I know money has been tight as many haven't traveled over the past year but several of these things are basic customer service. On side note- room was set up poorly. The only place to sit and put shoes was at the desk chair and on a bench in the corner behind the bedside table. But to end on a nice note- the front staff was friendly and the windows were awesome. It is in a great location.

Excellent location. Friendly staff. Reasonably priced. Clean rooms. Ample linen and toiletries.

Our stay at the Hilton Garden Downtown Indy was a-okay. We booked this hotel based on it's convenient location and affordable price. Our room/suite was huge, and there was plenty of room for the four of us. It included a small living room with a coffee maker and fridge, and a large bedroom with two queen beds. The beds were quite comfortable, and the room was clean, so no complaints there. But that's about where the positives end. The elevator situation was atrocious. Three tiny elevators, with only two working. Each time we tried to come and go, we waited at least 10 - 15 minutes. Every time an elevator would come, it would be full. And with guests trying to adhere to social distancing, made it even harder. Another issue with our stay was the lack of towels in our room and the staff's response when we tried to get new ones. Upon arrival there were only two towels, and four of us. When we called to request more, they asked if we could put our others outside for pickup. We let them know they were in-use, and just needed one per person, so could they send more. After informing us they were short, they offered us pool towels. Okay, that didn't bother us, but they took forever to arrive. I get the hotel was busy and full, but I found it strange they didn't have enough towels on hand for every guest. Overall these minor inconveniences weren't a total deal breaker, just something to consider if you're choosing this hotel for a stay in Downtown Indy.

Good location. Parking garage nearby is only $17 compared to the $37 valet. Pretty convenient. Rooms a bit dated but clean. Very friendly staff.

This is not your "typical" Hilton Garden ... located in a building that was restored to perfection in the heart of downtown Indianapolis. Most every major landmark within walking distance. If not, grab a scooter & go! Staff very friendly and accommodating ... they responded to my few requests (ex: sewing kit). I was surprised by the spaciousness & layout of the room. It was very comfortable with plenty of room and a great bed. Has a built in fridge and large closet with full length mirror. Room located on the 12th floor. Love the coffee set up in the lobby - located right outside the elevators which makes it great to grab a cup and go.

You must come stay with this hotel! They are so accommodating, not only welcomed me with a welcome packet, followed COVID-19 restrictions and were VERY strict about the rules. THANK YOU. Bethany, front desk manager, was so kind, she hooked me up with the workout room. Ciara was so nice, she moved me from the 5th floor to the 6th for a better view of the monument. Jonathan at Valet stopped me to ask if I needed anything daily ! Crystal , night manager. at night was just so kind to my service animal, melted my heart. Marlene handled a few guest-related situations with such professionalism as I watched from afar. OH and don't forget Regina, the most awesome and sweet house-keeping agent. YOU WILL BE IMPRESSED! BANK FOR BUCK!

Kudos to the staff and management at the HGI. They are among the best I have experienced in the last several years. Staff from the front desk to housekeeping were super helpful, professional and courteous. Rooms were clean and comfortable, furnishings were in good condition. The only thing I would change is the lighting in the room needed higher wattage bulbs or additional lights.

Everything about our stay was perfect. We were in town this past weekend because we were getting married. The rooms were clean and had great view. But let's cut to the chase. I rarely leave yelp reviews outside of exceptional service. Crystal, the woman at front desk Sunday night did everything she could to make my wife and my wedding night special. She had a solution for everything I asked for and did it politely and with a smile and I can't thank her enough for helping to make our night special!

I do not have much to complain about. This Hilton is about a 10 minute walk to the Convention Center. This is great because the closer hotels can be quite expensive for a last minute booking. Brian, the late night front desk attendant, was absolutely great because he is a super helpful employee. My room was nice with a very comfortable bed. During my hotel stays, I typically will keep the "do not disturb" sign on the door. The hotel staff leaves bags of fresh towels outside of you room on a daily basis. Although the room had plenty of lamps, the room was still kind of dark so it may not be conducive for working at night. Like most hotels, the gym was pretty basic - a few free weights, two treadmills, one elliptical, and one stationary bike. Oh, the elevators are kind of slow. If you are super impatient (like me) try to get a room on one of the lower floors. All in all, I had a decent stay at this Hilton.

Location is solid - about a ten minute walk to Mass Ave where there are great bars and restaurants. Rooms are clean and large, lobby is nice, valet is easy. Mostly importantly though, this hotel gets five stars for the staff. Linda (??) at the front desk was my personal guardian angel. Anything I needed, she magically had the item or the answer. And she was consistently kind and sincere. Tre was working in the middle of the night with sunshine daytime energy. Hilton - his attitude should be the face of your company. Megan (?) went way above and beyond to accommodate my group. She didn't go the extra mile, she went five miles. And Annie, who makes hospitality management proud. Problems were handled, staff was well trained under her, she's a great example of why I would choose this hotel. The staff is definitely a reason to stay here.

The worst hotel experience I've ever had. We get there and they tell our group of 4 that they only had a room with a single king bed. So they tell us they'll bring a roll away bed. The roll away bed was smaller than a twin bed. We asked for another one because people could barely fit on it and they tell us they're "not allowed" to give us another one and that room was too small for another one (there was plenty of space). The staff was not great and didn't work with us whatsoever. Will not be staying here EVER again. Also, the breakfast bar is $14.95/person WHICH IS BONKERS along with all the other crap we had to deal with. But don't worry, they give out free water

The check in process was easy and friendly. Location is good for various dining options and visiting the monument. Our room was clean and had a decent view. The elevators had a card reader for guests, but it didn't work, so literally anyone could walk off the street and visit any floor they wanted...major security issue. The girl wirh red dyed hair and piercings who happened to be working the night shift was beyond unprofessional and rude. We walked up to ask a question about the side entry door and without ever acknowledging us because she was too busy staring at the computer, simply makes a mm-hmm sound as if we were interrupting her, to which my husband asked if the door was broken or our card was simply not working...without ever looking at us, she just states, "It's broke." We walk away dumbfounded by the absolute lack of courtesy and go to our room. My husband had to go back down because he wanted to purchase some drinks from the concession and stated her attitude was just as bad, if not worse during that encounter. We had decided to shower before turning in for the night, but had no wash cloths provided in the room, so reluctantly we called the front desk to inquire about getting some. The first time we had no answer after 8 rings. The second time she picked up, and her answer regarding if there should be wash cloths provided was, "You need to come get them." in a very rude tone. All other employees we encountered were so friendly that it seems strange someone who obviously hates her hob still has one here. I'm sure she takes a toll on the other employees, as when we were asked how our stay was we said the only real complaint was this girl, and the two people at the desk looked as if they knew exactly what we meant. They both apologized, but we assured them they owed no such apology. Their coworker's poor behavior isn't their responsibility. At the end of the day, our stay was decent, the beds comfortable, the rooms clean, and location convenient.

The best thing about this hotel is the super friendly service throughout this hotel. The fact that every employee genuinely cares about each guest and does his or her best to ensure an enjoyable stay. From the valet to the front desk staff to the housekeepers to the bartender, all employees are outstanding. This is an older hotel, a little outdated, but the great location and outstanding service more that make up for those limitations.

This hotel is ok. The room was decently clean. The pool didn't look super clean and definitely needs a refresh. The towels looked like old rags by the pool too. Breakfast was ok. It's not included in the price and I feel you could find better somewhere else. We forgot a bag in the room at checkout and didn't realize until we got home. I understand it's our fault that we forgot it however the customer service in helping us locate it was terrible. Everyone pushed it off to someone else, said they would call back and didn't and gave us different answers each time on what their process is. One told us that we would be reimbursed if it wasn't found and then were ultimately told that's not the case. This wasn't the only shady thing that happened during our stay. Will not return.

Great location and the room is clean. That's about it. Stay at any other chain hotels and you would expect that. Room has neutrogena amenities so that's also nice. As a gold Hilton member I got free breakfast, but the eggs was super greasy and quality is very average in general. The elevators was super slow. I considered walking up to 12th floor. I am sure only 1 (max 2) out of elevators were working. That key got demagnetized 3 times during my stay. Even if I put it in a different compartment in my handbag, it still gets demagnetized. What a waste of time. Drinks split everywhere on a Saturday night in the elevator and lobby.

The fire alarms here keep going off, even in middle of night. I got told by front desk that it normally goes off once a day at 11 pm, to disregard it as it is a false alarm in stair well. Then it went off four more times after. Definitely trouble sleeping with the false fire alarms going off and not handled.

We had a horrible experience with a front desk employee while staying there for 5 nights for a baseball tourney. We called at 12:15 for an early check in and the response was to "call back within the hour". When I called back the same employee answered and responded to the same question by saying, "You just called me, wait another hour." When checking in, the same employee rolled her eyes several times and while joking that she must love me for calling a couple times she said, "Not really". I finally said, "Welcome to the Hilton, how may I help you?" insinuating that she should be greeting us differently. During the stay I had two very helpful and polite employees toast a bagel for my son on two different mornings but when I went down while she was working and waited outside the kitchen area she came out from behind the desk and asked me, again rudely, if I'd like a paper plate (I had taken the same plastic plate other employees had given me) and told me the kitchen was closed. I did explain that the past couple mornings two other employees had popped the bagel in the toaster and she would not cooperate. She told me if I went back there she'd call the cops. After all the negative interactions I had enough and asked her what her name was so I could make a complaint. She turned away, covering her name tag, and removed it as she approached the front desk. She wouldn't give me her name and told me she didn't care that I was going to complain and that I thought she was not very good at her hospitality job. I sent a complaint and got a 'cookie-cutter' response. It's unfortunate because the other staff interactions were very positive. She should not be in the position she's in.

Not your typical Hilton garden inn. Needs some updating in the rooms and lobby. Breakfast was mediocre. And the front desk staff was nice enough.

If you want an upscale hotel in the heart of downtown this is the hotel you should check out. We arrived early and were able to get in our room before check in time. The staff is very friendly and knowledgeable about the area. The view from the hotel are very nice.

Why 4 stars? Let me preface by saying the only knock is noise level and construction both inside and outside. The staff was great, location was good, the breakfast was good, the room was clean. Not sure what else you want in a hotel other than no construction and a little quieter environment. I would stay here again once everything is restored and they may earn the elusive 5th star!

In town for lacrosse tournament. Nice hotel. Lovely room. Clean & nice modern decor. The staff was pleasant & helpful. Beds were comfortable. My kids enjoyed the pool. So close to local sights downtown! All around no major complaints. One question tho.....do you guys EVER clean the windows? Tried to take photos of the cityscape this morning...and the windows are filthy. Disappointing. Other than that...keep up the good work! We'd definitely stay here again.

I really enjoyed this hotel. As many others have mentioned, the location is great - right in the heart of downtown and practically on the "circle". There are tons of restaurants nearby, a shopping mall and the convention center is just a 5 minute walk. The building looks like it dates from the 20's, so expect high ceilings and lots of nice architectural details. Rooms are good, not great. Mine was decent sized with a Sleep Number bed, comfy chair and a microwave/frig combo unit. The air con seems to blow non-stop so be prepared for that noise - earplugs are probably not the worst idea as there can be some street noise as well. Small details make this an above average property - staffers are young, enthusiastic and very friendly. There is a small convenience market for essentials and a complimentary water/coffee bar in the lobby. My rate included breakfast and free wifi - I had a decent signal which was much appreciated. Also, bathrooms are fairly large, well lit and have ample space for toiletries. It's not a luxury hotel, but the staff and location make it worth a stop.

We didn't stay here, but I just had to stay what an AMAZING STAFF!! They were amazingly helpful. My S.O. came in from Illinois the afternoon of June 1. He spontaneously purchased Pacers tickets from StubHub for Game 6. Far from home, we walked the Circle to find FedEx in order to print out the tickets. Unfortunately they were closed. We walked into the Hilton to see if we could somehow use their Business Center and pay to print a couple tickets. The gentleman at the concierge desk was so nice and and incredibly helpful. He led us right next door and allowed us to use the computer, with no demand for compensation and no questions asked. This really just made our day! We certainly look forward to our next stay with Hilton, even if it is here in downtown Indy.

Went tot he bar there to meet soem friends who were staying the night. It was good - but the typical hotel bar. You should walk around and explore the city for good food. The bartenders will tell you the good spots to go.

This hotel is located steps from Monument Circle in downtown Indy. It's a great location, walkable to many attractions in Indy, including the Circle City mall (if you can find a pedestrian entrance!), Monument Circle and it's monument and cool architecture of the surrounding buildings, and the hip Massachusetts Av with bars and restaurants. There is valet or self parking right next door at $17 a day. There is also a free fitness center and indoor pool in the basement (which we did not use.) The hotel itself is in a handsome old bank building with a spacious lobby with seating and fireplace, a 24-hour free coffee/tea station and a 24-hour small store with sundries, soda and snacks. There is a restaurant off the lobby, which we didn't visit. The hotel rooms definitely needs an update from it's mid-80s neo-classical style, but that doesn't take away from the good-sized rooms, and functional, if not elegant bathrooms. The rooms have mini fridges, a small microwave, TV, coffee/tea maker and good closet and drawer space. Bath products and towels are of a good quality, and abundant, and there is good water pressure. The bed was comfortable enough, though i could not get the advertised dial to make each side harder or softer to work. Staff was pleasant and helpful, and quickly dealt with two very small issues (some trays left in the hall all day (gross); and a malfunctioning key-bard) cheerfully and apologetically. I was impressed overall.

Went for two days for anniversary!We came late expecting to eat at the restaurant upstairs,the music was so loud you would have to yell at your partner to hear you.We left,and nothing else close was still open.The room was really small with a window facing an empty parking lot,which unfortunately construction was going on in.Needless to say we woke up to the Beep,Beep for three hours.Decent hotel,but hardly with almost five hundred dollars for two days.

Not what I expected for $200 a night Hilton establishment... so disappointed. They don't have safes in the rooms but the hotel must have never been updated since it was built. The furniture, carpet, wall paint and fixtures look so dated, it would have been cool if it were on purpose. The elevators are tiny and sloooow...Even the windows haven't been washed in decades. They get four stars for the location and the cheerful, professional and efficient staff; from the reception to the waiters, valet attendant and housekeeping personnel, they really compensate for what the hotel is lacking in ambiance.

Convenient to the convention center, this is a property in an older structure, so the three elevators to rooms are slow and frustrating. However, the staff, from valet to the front desk, housekeeping & especially breakfast are very friendly, professional and accommodating. I consider Embassy Suites to be the standard for free breakfast, but this free breakfast is better-tasting with more options, plenty of room, short lines and excellent service. Valet is expensive, but fast and friendly. Evening lobby snacks are delicious and unique. This might be the finest Hilton Garden I've ever stayed at and I've spent time at a bunch of them.

Hubby and I stayed here in a King Suite for a wedding and it was amazing!!!!! The bride booked blocks at the Hilton and another hotel nearby and most wedding guests chose the other hotel and didn't have the experience we did. Our room was clean, very spacious and the bed was so comfortable! I would definitely stay here again.

Location: great. Right off the Circle. Atmosphere: fantastic. The HGI is housed in a very old hotel building and they've retained a lot of the cool features from years past. Rooms: really nice. High ceilings, spacious and very clean. Being as old as this building is, you can hear others taking showers and whatnot, but it's not a huge deal. Staff: Friendly. We were greeted by everyone who worked there in a nice, welcoming way. Price: excellent. $129 a night. My only beef is that the elevators are small and SO SLOW. We ended up walking down the stairs when we left on a Sunday morning because the three elevators were all being monopolized. The one that did stop on our floor had three people, a couple suitcases and a cooler and was totally full. Also - and this has nothing to do with the HGI, just a warning to anyone reading this - DO NOT park in the nearby Chase Tower garage. When we left, the elevators were both not running and the unmanned exit booth was not taking credit cards (our only way to pay) and the "call box" was not functioning properly either. We and another couple ended up being stranded at the exit bay until I finally got enough of that nonsense and called 911. They patched me through to the security company and we were able to leave after the guard arrived a few minutes later. On one hand, free overnight downtown parking... yay! On the other... hugely inconvenient.

We just checked in and I already want to make a review. The lady who checked us in, was the most warm, kind hearted person ever. She took in to consideration our service animals. She took in to consideration my room preference, moved us no problem and made everything very easy and "not even a problem". She was so wonderful. Loving it so much.