Hilton Garden Inn Kauai Wailua Bay

Rooms are outdated and old, and service is hit or miss. I arrived on a Thursday night, and the receptionist was excellent and met all of my expectations. She even offered me ideas of what I could do while on the island. But that's where the buck stops. You're charged a $25 resort fee, but this does not include parking, which is a separate $25 fee per day. The rooms need to be redone. I saw a palmetto bug in my bathroom. The breakfast was overpriced for the food, but the coffee was excellent. My last two days at the hotel, the service was bad. The employees acted like they didn't want to work there. Now, the location is excellent, but you need a car. Also, check out the tiki bar in the back. Nice view and nice customer service. Next time, I will stay at another location. For the price you're charged per room and the employees being a hit or miss when it comes to customer service, I will go to an actual resort where they specialize in better customer service. There is a reason this hotel, which has an ocean view, is rated 3.8. Also, I'm a Hilton Diamond Member and will be a Lifetime Diamond Member next year.

When we first arrived we noticed the hotel was not as pictures we viewed online, Hotel appearance on the outside was run down ( Roof Rot, Rusted out gutters). Then upon check in we were told a resort fee of $25 a day(which yes is normal for most places) but it did not include parking in the resort fee - That was another $25 a day. The resort fee was to cover resort expensive (Pool towels, beach chair and Ice chest rental, bikes, different activities offered by the hotel such as vendor events, fire shows, lei making lessons, etc.) Out of all those activities I saw 2 things in the 6 days we were there. We were never told about bikes or chairs and the 3 times we went to ask for pool towels they were all out! The Gym was not well maintained we went there 4 out of our 6 days and you could tell was not cleaned very well (same dead cockroach on the floor for 3 days) Lets talk about the rooms! Horrible - Old Popcorn ceilings, Mattress is old and bottoms out when you sit on it, Windows only open about 3 inches and no screens and with the moisture in the room we needed to open it more than that, The circulation vents in the bathroom not working at all - you could tell the moisture in your room as your clothes always felt a little damp! We had breakfast there 1 day and for the price the buffet is so not worth it!! We did not have dinner there as the food on the menu was basic bar type food offerings. I also went to do laundry on the sheet of the hotel property it stated you could get soap in the lobby for $2 a box well went to go buy and the box was $4!! False advertisement is a issue at this hotel! The staff did there best to take care of issues but it seems the owners don't really care about the appearance of their hotel. I would not recommend this to anyone!! there is so much better around the area for about the same price!!!

I really wanted to love this place. The beach side access and pool are both nice. Staff was very kind, compassionate and accommodating. However, the hot tub was under maintenance our whole stay which really bummed me out, and my family is gluten free and the accommodations were scarce. I saw on their website and reviews they offered gluten free pancakes but when we got there the GF pancakes were not available. There were other amenities missing and it’s truly a cop out. The food was outrageously priced and not worth the value. We will be staying at a completely different resort next trip. I loved Kalani Jo and his Ukulele class! Cina, the hostess that checked us in was such a sweetheart, very helpful and accommodating. She deserves a raise! I hope Hilton will improve this location and support the lovely staff we cherished during our stay. Mahalo and Aloha.

My husband and I 100% recommend this resort for Kauai! It’s perfectly located to wear you can get pretty much anywhere on the island in under 40 minutes (many of the towns were within 15/20 minutes of the hotel). The staff was excellent, made us feel like we were staying with family. Everyone was welcoming, helpful, gave us great local recommendations. The room was very clean and was spacious. Having the two pools was really nice as well as the little swimming area by the beach on property. Most of the beaches in Kauai the waves are too strong to swim but the spot on the hotel property was perfect. Restaurant on site was delicious too. VERY REASONABLE PRICE FOR A NICE PLACE!!!! We didn’t have to spend an arm and a leg on our room rate or parking to stay here and still have a high quality stay. We loved this hotel WAY MORE than the “fancy resort” we stayed at on Oahu. ||If we come back to Kauai we would stay here again, highly reccomended to all.

We picked this hotel because it was centrally located on the island. There's a beach within a short walking distance and a lagoon which was perfect for our small children. During our stay we chose not to utilize the pool or eat at any of the restaurants on site. No complaints on our room, it was quite adequate for what we were looking for.

Unfortunately, other reviews about the roaches turned out to be true for us. We stayed on the 2nd level (ground floor) and ended up killing 4 roaches total. But, the front desk staff was very helpful in switching our room and making sure we had a comfortable stay. The service and location were great, it’s just unfortunate that the hotel is now really old… the carpet is visibly at the end of its lifespan, and the hotel is depreciated quite a bit now.

This hotel was a huge disappointment. While the location is decent — with a beach right behind the property and a pool that’s just okay — almost everything else fell short. One of the biggest issues was that a family member had booked an ocean view room in advance, but when we arrived, we were told we had to wait. After three hours of sitting around, we were finally given a room that wasn’t even ocean view. Complete waste of time and money. The food was very average, and the selection was terrible. You’ll get bored quickly because there just aren’t many options. The only exception was breakfast — it was actually pretty good. But that’s about it. Cleanliness was also a major problem. We found a roach, a cricket, and a beetle in the room. That’s disgusting and unacceptable at any hotel. Overall, this place is not worth the hassle. Poor service, bugs in the room, misleading booking, and limited food options. Wouldn’t recommend unless you only care about being close to the beach — and even then, you’re taking a risk.

I agree with what most reviews posted about the hotel being old and dated which is true. It definitely and urgently needs an update, particularly the bungalows. However, the service and staff were exceptionally friendly and helpful and the food despite being a bit expensive was great quality. The location is excellent close to a nice park and directly at a very nice beach. The bungalows are spacious and quiet so night rest is not disturbed. Pool is very small unfortunately. Sufficient parking and no issues with accessibility on property and in rooms. If this hotel was modernized and updated it would be an excellent hotel. Restaurants and shops nearby are walkable.

We've stayed here twice and both times had a pleasant experience. Pros: room is clean, the community areas are clean, the AC works well, the housekeeping staff is friendly, most of the front desk staff is helpful, the passes you get for free to rent a bicycle is on a really nice path in Kapaa, lydgate park is just a few steps away, they have a fun hula show at random times Cons: they do not have a fire show as advertised, mama hunes restaurant has awful food, their justification for their resort fee is a joke, the do not offer beach mats, their coolers are dirty and only fit 3 regular size sodas, you have to pay for parking, parking can be full at times but there is overflow parking, and the schedule they give you for the events on property is not correct. All in all good location and great price so we will continue to stay here but there are some simple things to they could do to improve to 5 stars in my book. Adara at the concierge desk deserves 10 stars! She was so helpful and gave us some amazing recommendations to do in Kapaa. We really appreciated her input and even ended up with the cutest sand globe souvenir because of her recommendations. Thanks Adara!!

I have stayed at a bunch of different Hilton Properties both on 'Oahu, Big Island, and Maui, and this was hands-down the worst property we have stayed at. The only reason why I have this property 2 stars is because the front staff was friendly, welcoming, and helpful. There are 2 floors at the hotel. We were on the second floor in the corner. The rooms were outdated and looked run down. Our "oceanview" room was a view of a bridge that they were doing construction on. The gold trimming between the carpet and the tiles was coming apart and my daughter tripped over it when she got up to go to the bathroom in the middle of the night. Thankfully she didn't get hurt. The door was so hard to open. When you turned the handle to open the door, it would lock the door and you had to continuously turn the handle to unlock it and open the door. There was no way that myself or the kids could open the door, only my husband. This was such a big hazard and could've been bad if there was every an emergency!!! When I brought these two issues up to the hotel staff all I got was an "Okay, thank you for bringing this to our attention." Glad nothing happened during our stay as it could have ended very badly!!! The elevator was probably the smallest elevator I've ever been in. My husband had to duck down when getting into it, and we had to take 2 trips because out suitcases didn't fit. The resort fee was such a joke. The website advertises that you get "2 free water bottles a day" but we were told at check-in that it was only 2 for the whole stay. They also advertise that they have a cultural Sunrise Ceremony, Hula Lessons, and Lei Making classes, but it's all first-come, first-served. When we inquired we were told that one class was full, and two of the classes were cancelled. Oh, and on top of the $25/night resort fee you have to pay $25/night for parking. In an open lot. And if that fills up then you have to park in the overflow lot which is a hike to your room if you're on the opposite side of the parking. There was free laundry which was a perk! But every time we went there was a long line of people. I really liked how there were filtered water stations throughout the hotel. They have daily fish feeding at 6 pm. This is something that my kids really looked forward to. The first night we went the gentleman was so nice and interacted with the kids and made it such a magical experience. The second night we went there weren't any more cups that were filled, so we asked the staff and we must've interrupted their funny Instagram videos they were watching because they game us the dirtiest look when we asked them for more. There's 2 different pools you can swim in and they're decent. The lounge chairs are run down. There's a fire pit area with lounge chairs that have pillows that are stained and missing a few pillows. The area is just very un-kept. Lastly, their food options could be better. The food at Mamahune's (which is by the pool) is SO DELICIOUS! Only downside is we had to wait almost an hour for our food, and they close so early! The Hilton website and Google both advertise that they're open until 10 pm, but they stop serving food at 7 pm. At that point your only other option on property is The Garden Grille which is so overpriced, has a terrible food selection, and their food is mediocre. The only good thing about both eateries is that their staff were very friendly! We were told at check-in that since I'm a gold member I get $10 food credit per adult per night for the duration of our stay. So we ended up ordering food from the restaurants. After the third night I checked my app and the food credit was crossed off...I guess I got points instead of food credit. Definitely would not have ordered food from the hotel had I known I didn't get the food credit!

Lovely and right on the beach next to Lydgate Beach. Some rooms are remodeled others are in the process; the reception area is very Aloha with plenty comfy couches and armchairs, and several chairs and round tables for chilling and having a look around. It definitely could do with improvements as some fixtures are on the older side. My understanding is that Hilton purchased the building and started renovating but hasn't completed everything yet. I enjoyed sitting in the open reception and the Koi are so fun: soon as you stop at the railing on the bridge from the rooms to the entrance they all come speeding up with their mouths open ! They are fed twice daily but I asked the nice man there if I could have just a bit of food for the fish and he was happy to give me a small cup of feed. Yay! Any interaction with animals/ fish/ birds makes my day :) The breakfast area is part of the overall open area concept: there are various sizes tables and three progressively higher high tops, for about 8-10 people each. Evelyn was our server the first breakfast there, and took good care of us while dining . The staff is wonderfully friendly : I met Kiana at the activities desk, and she marked a map to show me where we can drive or have to park and walk: the waterfalls, beaches and interesting sites along the main road. I stayed on the South East coast and the island is small enough to do a semi- round trip of it, but be aware that you can't go all the way around: on the Na Pali coast (North side) you'll need to turn around and go the opposite way to get to the north side via the west road. The Kihuio highway is the main thoroughfare and gets super busy: but hey, it's Hawaiian time ...roll with it ;). The room had a small lanai perched near one of the pools, so it was fun to walk out the room and jump down to the pool deck. Sadly the last few days it got blocked by loungers and a table, I mean ..really bad move by the hotel, we had people sitting less than 2' in front of us. That and a couple hit and miss housekeeping things, like no K-cups or paper cups for coffee, or no spare toilet paper roll, went down a star. But the housekeeping staff were all always very nice and friendly :) The carbon monoxide alarm went off twice in the middle of different nights: the second time the night duty reception was called to alert them to it; the person answering didn't understand and said that "we can get a wake up call if the alarm wasn't working" Also, per fire code, the red fire alarm has to have a blinking light to alert deaf people. There wasn't one on the red alarm, so made me wonder if it even was connected.. Lost another star for safety and no action on checking the carbon monoxide alarm immediately. The person answering the call said a handyman was on the way: nobody showed up then or in the morning! Overall the stay was enjoyable and once these glitches in their system are dealt with it will be a much better experience, but it's still a good place to stay. Thank you to all at *Mamahune's for the excellent service and food ! * see my review on Yelp!

This place is tired and dirty. The staff is nice and friendly, but the accommodations are pretty gross. It feels third world. Not what I would expect for Hawaii. They need to spend some money to clean it up.

I was nervous cause of the reviews I read. We live on Kauai and never stayed here . We only came cause my partner had won a couple nights stay here and we brought our dog to get away from July 4th fireworks. It was great and hotel room is clean and nice pools . No complaints. No mice or cockroaches like I've seen in other reviews. But I also don't leave garbage and I cover shower drain just in case. All was good until some a holes lot some fireworks at the beach park. But still not as bad as at home in Lihue.

I stayed here 2 weekends in a row. The first weekend we stayed in Room 1222. Access to the pool was great. On our second night, at approximately 8:00 PM, our kids were joined in the jacuzzi by an individual who appeared to be homeless and had entered the property with a bicycle. He was acting a bit erratic and scared the kids. I promptly notified a staff member at Mamahune's, who informed me that hotel security would not be on-site until 10:00 PM. Fortunately, the staff member took it upon himself to ask the individual to leave, and the situation was resolved without incident. Additionally, I was surprised to find that the Hawaii Republican Party was hosting an event at the hotel that same weekend. It would have been helpful to be informed of this in advance, as our group felt unexpectedly surrounded by political messaging--most notably, "MAGA" spelled out in garden rocks on the lawn near the pool. This detracted from the overall environment we expected. There were also several issues with our accommodations: The lock on our first-floor sliding door facing the pool was broken, which posed a safety concern. The bathroom door handle was not securely attached to the door. The front door to the room slammed loudly if not manually closed, disrupting our group and others nearby. For my second weekend we stayed in the cottages - Room 3121. Outside is dated but inside is updated. A piece of the roof fell off during our stay. In the evening there was a very large party with a DJ on the beach behind the cottages and the music / bass vibrated through our cottage. I tried to live with. I called the front desk to ask what the County public noise laws were and the person that answered the phone rushed me off the phone and told me "it's not our jurisdiction" and hung up on me. At a minimum be sympathetic to your guests who spent $370/ night expecting a restful night on your property. For info. purposes - Noise Law for Kaua'i County is 10pm - reasonable. However, if I wanted to be bombarded by noise til 10pm I could have just staycationed on Oahu. "You get your own parking stall" in front of your cottage if you book a cottage, but still need to pay the $25 to park and the GET, Room Transient Acc Tax, and Kaua'i Transient Acc Tax. Approx $30/day. Overall the proximity of this property to the public park/ beach will be its downfall. The homeless are able to easily access the property and the "resort" vibe is cancelled by the noise pollution of literally hundreds of people that use the park/ beach adjacent to the property. 2 stars instead of 1 because the bartender got the homeless man out of the jacuzzi swiftly and the pool was clean.

For being near the ocean, this hotel is well maintained and has great views of the surf and and relaxing palm trees. I used my Hilton Honor points for this stay, and was glad to say, it was a good deal for an oceanfront location and much less than the resorts that are over 100,000 points for stays. If you're on a budget, I would recommend the Hilton Garden Inn, as it's centrally located, well accomodated, and has both a refrigerator and microwave for those leftovers from the night before...

We are just wrapping up our trip in Hawaii. Thank the Lord that this island is as amazing as it is as this was the worst Hilton we've ever stayed at. Food prices were astronomical and horrible. There's plenty of places to get much better food for cheaper. Kountry kitchen and island craves. The card keys rarely worked. So we'd be stuck outside of our room for 5-10 minutes every time trying to get in. And when we called the front desk all they pretty much did was shoulder shrug about it. House keeping was very inconsistent and showed up randomly. One day at 3:30 the other at 10. Hard to gauge when to be out of the room for it. If you are coming and staying in the area stay at the Aston we booked 1 night here and it was far better than the other hotel. Also they no longer have a fire show which was the reason we chose to stay here. So for sure feeling robbed of that experience.

Saw some terrible reviews on here. I must have arrived with some good luck. I had a very accommodating team help with a day stay. My flight was pushed until the evening and I wanted a resort to rest near the airport. This was a perfect mix of comfort and resort luxury in one setting. The location is at the top of a hill with a spectacular view of the point. It's an easy walk down to the cove or there is a terrace with a small pool. Just steps below is a small patio with a thatched tiki bar with great hamburgers and drinks. The service was excellent and the room was cheerful and clean. I really appreciate the staff letting me check in early for a days rest.

This Hilton Garden is not quite Hilton Garden and not quite a resort. However, it is very old and dated. There are two small pools and you can walk to the beach. I had an "ocean view" but there are no balconies. Here you need to be wary of fees like the junk resort fee, and parking fee which add up. Staff were generally pleasant which helped. Overall, I think there are better options on the island.

Me and my girlfriend stayed here on a work trip and loved it! The pool is amazing with phenomenal ocean views. We had a slight snafu with our room and the gentleman at the front desk who tends to the coi pond, and beach towels for guest helped us get it handled right away, two thumbs up to his hospitable and helpful nature.

Ambiance: 4.5 Mics Service: 5 Mics Ambiance: This place has been renovated slightly since 2015. It was also bought by Hilton since then. They are remodeling as they can, when they can. I admit working under Starwood in the past, I can be a little hotel snob. Here's why I like this spot. It's outdoor, mostly. Now this can be good and bad. The rooms are large but still need some renovating. The first room we were in smelled of mold and mildew. My wife went up and requested another room. The front desk agent kindly allowed my wife to look at another room, which was suffice and slightly better. I'll be honest, I'm not too worried about the room and views but I do like to sleep in a clean smelling room. The bathrooms were nice and updated. They were clean but did not have a tub. I was okay with that but to each his own. The hotel is a short walk to a beautiful beach with two lagoons. A calm, shallow lagoon for the keiki's (small kids) and a larger deeper one right next to it. Definitely wish we spent more time here but we also liked exploring our favorite place, Kauai. The restaurant and bar, we frequented every morning for breakfast. Solid, legit and much aloha. Everything I tried, every morning was delicious and gave me a taste of the islands from Açaí bowls to omelettes, loco mocos and breakfast burritos. The pork hash breakfast was sooo good, don't sleep. Service: I'll give Hilton Garden Inn staff 5 mics. A lot of Aloha but definitely times they were short handed. I will give a zero to management who poorly handled staffing. One person at the desk at 3pm checkin time, unacceptable. Two people working the restaurant in New Year's Day, unacceptable. The Front desk attendant was answering all the calls, putting in reservations coming in online, handling housekeeping and doing all the tasks. So cheers to the everyone at breakfast I cam across and helped us. Cheers to the front desk. I definitely would return here. Centrally located and lots of Aloha.

What's up Yelpies!!! If you're looking for a great place to stay that is walking distance to the beach and fairly quiet then you can count on this place. There are going to be additional cost to staying here as there always is at vacation destinations. The staff kept the room clean and the concierge attendant was very knowledgeable. The location is a bit dated but heck you're in Hawaii so slow down brah and go on a Kahlúa rum tour and relax.

If you don't mind staying with termites, cockroaches and bugs...we had a horrible experience staying this at place. Good luck!

Room was very spacious and somewhat clean, definitely not the cleanest and not the dirtiest but somewhere in between. Service was fast and friendly, the property is nice, sits in an area near Lydgate Beach. They have two buildings and an area with cottages, I stayed in the Pikake wing. Not my first choice of hotels on the island, but for the price it was decent.

This was our second time staying at this hotel. The first time was amazing, this time was HORRIBLE!!!! Cockroaches all over the room and ended up in our stuff! The staff didn't even try and make it right! The staff in the dining room were unfriendly and couldn't care less about guests. We waited 10 min for a table, then sat there for 15 min and no one ever came by to take our order or as if we wanted drinks, so we walked out! For the price we paid to stay there, I would've been better off sleeping in a car or on the beach! Go spend your money somewhere else and stay far away from this place!!!!!

4.5 STARS!? I last stayed here 11 years ago when it was called the Aston Hotel, was $80/night, and in desperate need of updating! Despite other Yelpers' more recent complaints, I think Hilton has done good job overall updating the property. We got a Costco deal for $3700 with round trip airfare, convertible car rental, and this hotel for 7 nights, with a $40/day food credit...I guestimate about $300/night? PROS: -Great customer service from all the staff -Clean, modern, comfortable rooms...ground floor rooms have little non private patios which are great for drying swimwear. -Microwave, Fridge, Coffee Maker, and big LCD TV -Walking distance to Lydgate beach park...nice snorkeling! Folks whom complain that its too far are either lost, or in poor physical shape. -Free Coffee in the lobby in the mornings, free fruit juice in the afternoons. -Free water bottles. Water filtration machines. -Pools and a jacuzzi that could be hotter and use more functional jets. -Central location on Kauai, great if you're visiting both the north and south. CONS: -Air Conditioning unit was rather loud. -$25/day for self-parking...it was free 11 years ago. -Besides Lydgate, nothing else in walking distance. -Breakfast entrees are expensive! Luckily we had that $40/day food credit, and outside restaurants actually aren't much cheaper. -Mamanhune's Bar closes rather early at 10am. Expensive drinks, but standard for Hawaii, and you can always BYOB. Despite the Cons and high costs, I'd likely stay here again on my next Kauai visit, not sure if that will be another 11 years or not. The competition is even more expensive and probably have similar Cons.

I was definitely nervous before staying here reading the reviews, but in my opinion they aren't fair. The rooms are great, the pool and beach are quiet and lovely for reading your kindle or taking a swim, and the location couldn't be better, you're just a short drive from the north or south shore and get to enjoy all the east coast of the island has to offer. Would be nice if rooms were cleaned more than every other day, but they'll bring you towels and tbh this is no big thing. We definitely would stay again!

The room carpet was pretty dated. Pull out couch had 5 broken plastic forks in it, mattress was super old, and the spare sheets had holes in them from bugs. Room also felt pretty damp. TV didn't have any shows and NETFLIX was not accessible. I guess the wifi was good? Customer service at breakfast was also bad. Staff doesn't help each other and only takes care of their sections, frustrating for the Customer.

Had a reservation for our anniversary weekend getaway, when we got there they told us they moved us to a completely different hotel due to issues they were having. We received no information or call prior to checking in. Pretty sad for hilton to treat anyone like this that's excited to come to an island and stay.

Location is great for convenient access to airport, major shopping (Walmart, target, etc). Also a quick drive to other shopping opportunities and restaurants. Location is great if looking for convenience. Hotel itself is undergoing some major renovations! Seems like money is being well spent on capital projects; none of which interrupted or effected our stay. There is still work to be done but overall the facilities and property are being revitalized and were clean and attractive during our stay. My husband and I loved this location for its convenience to the state park & beach a short walk away. We could grab coffee from the lobby in the mornings and walk the beach. This was the highlight of this hotel for us! Room was recently renovated and clean. All staff we encountered were pleasant and friendly to chat with, even if just in passing. We took advantage of a free yoga class the hotel offered. It was not the best yoga class either of us had ever taken but wasn't terrible either. We enjoyed the opportunity and the stretch! They had their tiki bar shut down and outdoor activities either moved or canceled due to inclement weather during the majority of our stay. We did not dine in at the hotel for breakfast or dinner so I cannot speak to the quality of the food. We did have a cocktail one evening at the bar and service was sub par, minimal items available due to being moved inside. Overall we really enjoyed this hotel for its accessibility to the beach and less expensive grocery shopping. We would stay here again!

The hotel smells like sewage. It's disgusting, the employees just chalk it up to when the wind blows. Well it's blowing all the time Rooms are dated and no glasses just paper cups.The two pools have 22 lounge chairs for over 200 rooms. The lounge chairs are in bad shape and look like they will break. The pools look like they haven't been cleaned at all... tiles are gross around large pool.

Human Resources. Ignored applicant having issues with zoom call during interview; totally pushed him aside, were rude; it was so insulting. I am glad I found out the real company's value, ethics before being hired.

This hotel is older and not a fancy resort, however, the staff here are WONDERFUL, the room is comfy and clean. There is complimentary coffee, microwave and refrigerator in your room and also in the lobby. They have a small workout room that's perfect for what I needed to do. The beach behind the hotel has a snorkelling area that is safe for swimming and snorkelling. The park has a huge playground for children. The park is clean, well kept and safe. I gave this hotel five stars. The staff here represent the Aloha Spirit of Hawaii that the other islands may have lost. The staff at this Hilton on Kauai is warm, welcoming and yet professional. Maka'i no ame mahalo to the staff The hotel grounds are clean and well kept. I wish I took more pictures. Check them out. Great place to stay.

Needs regular maintenance, cleaning and customer service training. Front desk greeting and care was kind and welcoming. However, the rooms are under maintained and hodgepodge. We were in one of the cottages. Great location and ample parking. We ate breakfast once. It was tasty but managed to cost $65 for pancakes and Kalua pig hash + 1 coffee. Contrary to most websites, they do not have a buffet and parking is $25 a day, not free. The room is dark and incredibly noisy with the wall mounted air conditioning units and dirty baseboards, paint chipped walls and nail holes throughout. We tried to open the black out shades but they were broken, in the down position. The ac units had what looked like mold in the vents and when we tried to turn it down, it was unresponsive. We called the front desk, two times over an hour, and they sent maintenance. Maintenance could't see it, like I said it was dark! He had his flash light, and just unplugged the unit "there, it's fixed" he said. This was not acceptable by us so my wife requested another room. They accommodated and we moved to another cottage. This one was much brighter as it had lights/lamps that were not in the first room and blinds, instead of black out curtains. Ac units in room 2 were adjustable albeit, still super noisy. We booked for two adults and our 8y/o son. We checked the hide-a-bed and it was bare. No sheets or bedding. We asked the front desk via text and 2 phone calls and they said housekeeping would take care of it, they didn't. Eventually maintenance dropped off a garbage bag of bedding. The front desk said housekeeping would make the bed for us. They didn't. When housekeeping was making up the room, we asked if she could make the hide-a-bed and she was quite unresponsive but shook her head as my wife showed her the bedding and the bed and slipped her a $5 tip for the work and we left. When we arrived back, the bed was still unmade. After 3 text requests and 2 calls to the front desk, they sent maintenance to make the hide-a-bed on day 3. Also, on day 3 we were gone from about 6:30 to 5pm and our room never got made up by housekeeping. This was unfortunate as we needed the trash taken out, new Kleenex and coffee pods. After text with no reply, we called the front desk and they sent maintenance. The maintenance person said "bring me the trash and towels" What?! No. Overall this experience sucked and Hilton should be ashamed of the service and lack of maintenance in this property.

This Hilton Garden Inn is very conveniently located to other parts of Kauai and the Coconut Marketplace. The Staff was very accommodating especially Curt! He was very knowledgeable and every recommendation he made was spot on. I noticed him always going out of his way to be friendly and helpful. He made our stay extra special! We will be back, hopefully soon!

Beautiful resort with quintessential Hawaiian landscaping and decor. We stayed in ground floor room 1222 with a walkout sliding door to the pool. We had two chairs and a small table to enjoy coffee on our private lanai. The room faces east and we watched the amazing sunrises each morning from the comfort of our room. The rooms were clean and comfortable. Filtered water stations around the resort to fill your water bottles. Short walk to Lydgate beach where there are two enclosed beach areas so you can swim and not be in the open ocean. Still gets waves and is a bit rougher at high tide. Complimentary coffee & tea in the lobby 6-10am daily. SPECTACULAR resort activities!! Hula, Ukulele & Lei Making we're absolutely top notch!! You will actually learn how to play ukulele and hula a whole song. The lei making was really amazing because you learn how to braid Ti leaves not just string flowers. The instructors take time and engage with everyone and try to teach all visitors the meaning of Aloha and Hawaiian culture. There is also a sunrise ceremony which a native Hawaiian walks you from the Hilton lobby to the nearby ancient Hawaiian 'temple' then to the seaside where you get to join a chant welcoming the day. It was beautiful and very special. Also the kids can ask for koi food to feed the fish. Overall, we highly recommend the Hilton Garden Inn Kauai.

We stayed for 3 nites and it was a convenient location since our family reunion luncheon was held in the Kuhio Ballroom. Although the committee decided on the menu called Manini, we had 2 entrees fish and beef and 1 dessert of apple cobbler it was satisfying for lunch. The families with young kiddies enjoyed the swimming pool right afterwards. Loungers were already occupied or draped with their blue and white striped pool towels. The ocean view from our room was excellent but the room had issues. When we checked in our room hadn't been assigned and we were placed in a room with an orange blower on full blast. We should not have been placed in a room that was not fully in top condition. At $400+ a night which included a $100 resort fee per day it was not the best placement. In his socked feet hubs exclaimed on the next morning why is it wet. Although we even opened the window to help get fresh air into the room it remained wet throughout our stay. I know that requests are not guaranteed but I had requested a quiet room if possible but ours was above the pool so noise generated by customers and the live music was far from quiet. Once the sun goes down, the wind starts whistling and since our room was at the top of the staircase all through the night the wind turned into a mini banshee in training. That coupled with the wet smell emitted on the side of my bed plus extraordinarily loud AC fan took its toll on uninterrupted sleep for all 3 nights. For some odd reason the room toilet was extremely low with no guard rail and at a strange angle with a childlike height. Oh my, scared me every time I had to use it. Perhaps another room would have upped the star rating but this room was sad to say partially disappointing. Two employees stood out. The room cleaner on 7/16 was so hospitable and friendly with smiles, good greeting and wishing us a good day and several Thankyous when we left the room and when we returned in the afternoon. As we checked out the roaming security asked hubs if he needed help loading our 4 suitcases but hubs had it under control. It showed so much aloha of that guard to ask. I liked that the tub height was easy to get in and out of. The bed height gave easy access too so I didn't need to tip toe to get on. I liked that between the 2 queen beds there were enough slots for us to charge 2 cell phones and a new sleep gadget prescribed for hubs. Unlike stays at this brand hotel in Oregon and Washington state, breakfast is no longer complimentary except for Diamond members. Luckily Pono was in close driving distance for good coffee and pastry. We drove to dinner all 3 evenings. Lilikoi was good, Sushi Bushido was enjoyable and another restaurant is now off the radar. Have a good day and hopefully Calvin is downgraded to a tropical storm and will not visit the Garden Isle. But

Would I recommend this place? Only if you don't mind dark, damp conditions--and cockroaches. This hotel is a total dump. My expectations were low, but the reality was worse. The rooms reek, and roaches are everywhere, even inside the drawers--so keep your toothbrush hidden! Housekeeping doesn't clean daily, and when you report the roach problem, they don't even seem to care. The staff are neither particularly courteous nor rude. The woman at the concierge wasn't very pleasant and seemed more focused on upselling expensive activities than providing helpful recommendations. You're better off booking directly to save money. After spotting roaches in our room, we chose to avoid dining at the hotel altogether--there was no way we were taking that chance. And as for the $8 cappuccino? Definitely not worth it. Amenities are bare-bones. They provide only paper cups, and if you ask for plates or cutlery, you're out of luck. The AC is not only loud but also leaks onto the worn-out carpet. While the location is convenient, the overwhelming stench from a nearby treatment plant hits you before you even reach the hotel. To top it off, they charge $25 for parking in a dimly lit lot where you'll be surrounded by frogs and roaches at night. And if that's not enough, there's also a ridiculous $25 resort fee. I could go on, but just read the reviews--it's truly awful, and yes, it literally stinks.

Cockroach infestation. My +1 and I chose this place based on convenience: it was near the airport, close to some sightseeing, and pretty central as far as the island goes so that we could drive north or south. In that aspect it was great. If you don't mind cockroaches. The views are beautiful. There is a short walk to the beach, where there are a couple of shallow pools (at Lydgate Park) blocked from the rest of the ocean, which was pretty fierce this time of year. There were schools of fish and plenty of room to swim. From the exterior, the hotel is open with fresh air throughout and waterfalls and koi fish, as you would find in Hawaiian hotels. Parking can be a challenge. If you aren't able to snag one of the few spots at the front, be prepared to park on the backside of the hotel, to the right as you pull in. We tried their restaurant for breakfast, both ordering Loco Moco. It exceeded our expectations. The gravy was delicious, the crunchy onion on top added flavor and texture, and the egg and hamburger patty were cooked to perfection. We washed it down with some tasty pineapple, orange and guava (POG) juice. I reserved an Oceanview King Suite. And unfortunately, this is where they really feel short. The room was not adequately cleaned, with layers of dust covering the air vents, mold in the cracks of the tub, and bubbling drywall. And ironically enough, it was after a cleaning that we discovered a cockroach infestation in the bathroom. We walked in late in the evening (after a busy day hiking and sightseeing), flicked on the lights, and saw 3 full-sized German cockroaches (there brown ones that infiltrate interior spaces) scurry away. I managed to kill two of them, but one escaped under a crack in the baseboards. Hilton, this is where you really feel short. I called the front desk, but they didn't have another equivalent room available but promised to send a housecleaner to spray. He came with a vacuum (for what?) and said he couldn't spray with us in there, but he would take a picture to show management and then spray on the morning while we were gone for the day. Personally, I would have rather he just sprayed around the baseboards for the night, but he said he couldn't. So we got our stuff packed up and closed our luggage and put it all as high as we could, and sealed the bathroom door with towels so hopefully they would stay in there. When we woke up after the worst night of sleep ever, I found a smaller cockroach, dead, on the sink, and another roaches' wing nearby. I had enough. I went down to the front desk and they reassured us that they would spray, and they would have us in another room later that day after the previous guests checked out. Fantastic. Except that when we stopped by the room midday, a housekeeper started asking us if we were checking out of changing rooms because she was told not clean. Weird. So we go out and have a nice dinner, and we get a call from the hotel complaining that our stuff is still in the room. Of course it is. The other room wasn't available and we weren't going to waste a day on Kaua'i waiting for the hotel to figure things out. We told them we would be there shortly and we finally got moved, shaking out literally everything we owned before packing it all up again and going to another wing. This room was actually clean. After all that, I asked to be comped a room for the night, but the best they would do was remove a lesser charge. After a message to corporate, letting them know the conditions of their property and miscommunication, I received a few Honors Member points, but now I'm wondering if I'm going to be using them. When I got home, everything was shaken out again and everything went straight to the washer to make sure our home wouldn't be infested with uninvited visitors. I have no aloha for disease-carrying pests. Overall, I have zero tolerance for cockroaches and expected much more from a Hilton. I do not recommend this place.

Very disappointed with Hilton. My kids room had bedbugs which we discovered a couple hours into our stay (and have photos to prove). We asked to move rooms, which they did, but coming home we have had to deal with rigorously cleaning all luggage and clothing which has been a huge inconvenience. I called the hotel to discuss getting a refund for the one night and they have not gotten back to me.

Over 10 years ago, Chun P and I stayed at this hotel when it was the Aston Aloha (and $70 a night!). Back then it was a little run down but had a lot of charm, as well as being by my fave snorkeling spot - Lydgate Park! In 2015 the Aston Aloha was purchased by Hilton and re-opened as a Hilton Garden Inn in 2016. There are some really great things about this place: -Really great staff! JN always remembered our names at breakfast and was a fantastic server! Julie in housekeeping was A+, all smiles and very helpful. Curt at the front desk was funny, chatted kindly with guests and had that aloha spirit. -Lydgate park has a protected beach, making it the most accessible and easy snorkeling on the island. Large 18" tangs, schools of silver fish, little 'Fiji' style puffers and more hover around the rocks on the edges. Grassy areas, playgrounds, and plenty of picnic tables too! -Free coffee setup in the lobby until 10 a.m. -The resort fee of $25 includes bike rentals (with reservation), free cooler/beach mat rentals, 2 water bottles per day and plenty of classes. There's free yoga classes, Ukulele lessons, traditional Hawaiian weaving classes, cultural chats and more. If you purchase your stay through Costco Travel, your package may include no resort fees! Costco Travel also got us a food & drink credit of $40 per day! -Water filling stations were easily accessible with purified water. -Beach towel service was great. I've stayed at places where they don't want you to bring their towels to the beach, this place didn't mind at all and you could change out your towels for fresh ones easily. -Quality live music and food at Mamahune's was great. You can't beat that view! And some areas of needed improvement.... The Hilton upgrade brought some nice furniture, but that's kinda where the upgrades ended. When we checked in (January 6-13, 2024) we were assigned a noisy room right in front of the ice maker/water dispenser, and it was just off the koi pond. The AC unit sounded like it was going to blow up, and there were no screens on the window, so if you opened it a gazillion bugs would fly in. The room was like a swamp. We requested a different room and got re-assigned promptly to 1238 also on the ground floor. 1238 had the same AC unit that sounded like an old boat with a bad motor, but it had a lanai, so at least we could let some fresh air in. Since we were on the ground floor we didn't feel comfortable leaving the slider open at night so it got a bit warm. We couldn't run the AC while we slept because even with wearing earplugs the AC was so loud and unpredictable with banging noises. Also, the lanai had just one chair, and when I asked if we could have another and a small table (like the rest of the rooms) I was told by staff that the patio furniture was in short supply, but if I 'found' another one...i.e. took it from another balcony that could fix the problem. Eek. The room was clean, but pretty worn with damaged paint. They used some kind of intense Febreeze or room fragrance to try to mask the dampness. You could tell a flood had happened at some point, the popcorn ceiling was a bit weird on one side and the framed art looked like it was rotting from water damage with the print curled up in the frame. The toilet would not stop running, and they had someone fix it....well...kind of. It wasn't running anymore, but then would need multiple flushes to get the job done. Oddly, the water pressure in the shower was really intense! Almost like a fire hose. Which is weird, as most hotels have really weak water pressure. There was no way to adjust the water pressure, just one handle. If the Hilton were to invest some money to spruce this place up, it would really go a long way: a new air system, remove popcorn ceilings, repaint, retile and refloor - this place would be an absolute stunner. Overall we had a great time here - but when the room is in the $300+++ range per night, things need to be improved. The people who work here are terrific - Hilton just needs to make the rooms as awesome as the staff are!

I really can't complain too much because this hotel was way way cheaper than many other nearby hotels that only looked a tiny bit better. I also docked a star because when we booked the website told us we would get 2 free Mai Tais per day...that's one heck of a perk!! However, when we checked in we asked for our drink tickets and the attendant told us they do not provide that anymore. We were exhausted and just wanted to check into our hotel room and crash so we didn't argue. Once in our hotel room we checked the website and it still said we should be getting 2 free Mai Tais. We figured the hotel attendant was just having a bad day and pocketed our tickets so we decided to try for the Mai Tais at the hotel bar. We told the waitress and she told us the state made it illegal to offer free alcohol. Alright that's fine but it would have been nice if the woman at check in told us that. But also the hotel really should get their act together and update their website regarding this or at least offer another perk in it's place. I did like how our hotel was walking distance to a perfect little beach surrounded by a natural rock formation that stopped the heavy waves from reaching the beach. Made it ideal for snorkeling! We also took advantage of the free bike rental. You have to jump through a few hoops: you can only select certain times of day and you have to reserve them before they are sold out, and you have to drive to a particular location a bit aways. But we managed and it was just incredible. Definitely recommend! We most ate at the one restaurant on the premises. It was fine but it did get crowded during peak time so be sure to grab a table on the earlier side. Don't even bother trying to get the tables with the fire pits, once those are claimed the guests never leave. Trust me, we tried to wait. Didn't work. Our room was fine, no beach view but it was just a place for us to shower and crash at night. I was upset that our room did not come with a safe. I don't know if that's all the rooms or just ours. I guess I could have asked. Also, our Keurig was broken. They told me I was probably doing it wrong but I wasn't so they came and replaced it. But for that morning I could not enjoy the coffee. So if you want the coffee I recommend checking to make sure the machine lights up and works. Again, this hotel was nothing special and a bit on the older side but the price is just unbeatable. I would stay here again for sure.

Have been here twice. Love the location, close to airport just 10-15min. Close to beach. And this beach has a "protected area" with rocks around, made the inside part like a pond, very peaceful and calm water which is totally kid friendly. My kid loves waves , he always go to the side (over the pond area) but he also enjoys swim there. Big grass area in front with two giant playground and play structure. The one bedroom cottage we stayed at, although it is a bit old, but we still loved it. The dinner and breakfast wasn't as good as the first time (memory is always the best), still quite tasty. But dinner is about $40/pp, breakfast is about $30/pp. two small pool, can't compare with resort, but my kid never used it...because the ocean is so close. And there is a beach bar, serves ok food with fantastic ocean front view! Overall the building is old, only 2 laundry machines, so I washed all my cloths by hand and hang them out to dry on the patio chair...but we do love the location and the price is probably the cheapest on the island?:)

I liked the Hilton Garden Inn Kauai for it's casual atmosphere, reasonable prices and East Island location. They have a nice pool and jacuzzi with an ocean view. Mama Hune's restaurant has excellent poke bowls and fish tacos, plus it is just steps away from Lydgate Beach Park where you can swim with tropical fish, take bike rides, relax on the beach or watch the beautiful sunrises in the mornings.

Dropped 3k on a 8 day stay for a cockroach infested room. I honestly could not believe that this hotel remains open with the amount of cockroaches that I found in this hotel. My significant other went up to the front desk and told the staff that we found several cockroaches in our room. The staff seemed super dismissive at first and didn't want to do anything. However, it wasn't until we brought a large dead one to the front desk and sat it right in front of them that they were able to change us rooms. I am in serious shock that this place is still open and not under inspection. Cockroaches are not only disgusting-they are a health code violation that needs to immediately be taken care of.

Not sure why this place has low rating but I give it.... 5 Stars - Amazing Staff & Excellent Location! I had an incredible stay at the Hilton Garden Inn! From the moment I walked in, the staff went above and beyond to make me feel welcome. Everyone was friendly, professional, and always ready to help with anything I needed. The location is unbeatable--Whether you're in town for business or leisure, this hotel is perfectly situated. This hotel is distance from the beach. Make sure you watch the sunrise from mamahunes! My room was spotless, comfortable, and well-equipped with everything I needed for a relaxing stay. There is a water fill station around the hotel. Also there is microwave and fridge inside the room. There are plenty of activities! Make sure you take Kalani Joe's ukulele lessons! He's amazing!! I highly recommend this hotel to anyone looking for top-notch service and convenience. I'll definitely be back!

This place was not what we expected. The customer service at the front desk wasn't very nice. She checked us in and kind of had an attitude. The hospitality was not there as I expected. However, the bell guy/towel guy was so funny, kind and made our stay worthwhile. He remembers us and made conversation. The place itself isn't as modern as the picture.

The room felt clean but the amenities were limited compared to other Hiltons I've stayed at. They did not have any laundry bags or cotton swaps in the room like they do at other Hiltons. There is parking included which is nice. There is a nice garden with a koi pond in the back.

10/21/22 Alright, we only stopped here because it was the closest place where we could get sunscreen. It's about a two minute drive from Lydgate & thankfully there's sunscreen where you check in. There's only two choices, in spray, very limited but beggars can't be choosers. This is all because hubby left all the swimming stuff at the condo (sunscreen, soap, after sun gel). Now I paid $16 so I don't burn & I can't take it back home with me.....(it's definitely over the 3 oz limit) DaRn!

Do not stay at this property unless you like a cold pool and hot tub! We booked a day use room at this hotel on our last day in Kauai. We booked it primarily to use the pool and hot tub. Both were cold!!! We let the front desk know and they notified maintenance who informed us it would be fixed within 30 minutes. We checked back periodically throughout the day and the hot tub was never heated. I do not think a hotel should offer day use rooms if their pool services are not good quality, including a heated pool and hot tub. Very disappointing!

Where do I start. There is a reason for the low stars. My visit just proved it. First Wait to check in is very long. After check in and going out came back in the night to key cards not working go stand in line at front desk for literally 20 mins to have them reprogrammed. Back up the the room. Both keys still don't work back down to front to wait in a line again to be told to go to our room and maintenance would come. I told them better te them to bring some light bulbs as two of the four lights don't work. Waited at room about 15 mins for them to change door battery and put in new light bulbs. Nearly 10 pm. Get in shower to find two conditioners no shampoo and shower gel container empty. Waited till next day asked for 4 bath towels, bath mat and 2 hand towels. Left to come back and find 2 bath towels, one hand towel no bath mat, called asked for more again next day. But not after a gross night of bug killing in the room. Killed two cockroaches one crawling out from under TV and one in bathroom counter. When asked how stay was going shared our issues. Was told more towels and soap would come and offered 2 drink credits at bar. Ok. Come back and find room not cleaned and a bag of stuff for us to do. A bottle dispenser to put up for shampoo and no soap dispenser just small motel bar soaps for us. Ok whatever. The room has a stand alone air conditioner with a tub tapped to an open window where it's been tapped over and cardboard covers the open part. Very gross not to mention that the people smoking everything from cigarettes, cigars and so forth below blows it all into the room. Absolutely disgusting and the air conditioner hasn't been cleaned. Ok they pick up the room for the first time the night before we check out???? waiting 20 mins for the mats, and cooler included in the 25 dollar a day resort fee is stupid. Laundry is a joke. There are two machines for the entire facility and one is broke. Ok last ditch effort to salvage this rather frankly gross stay at a resort where the elevator smells, carpet is missing on stairs and light fixtures, pictures and walls in lobby need serious cleaning. Tiki bar so called credit. Oh God can it get worse .... Yes it can. The tiki bar is filled with termites. Not just where guests are but where they prepare you drinks and food. They were in my water and you could see them all over the bar and back prep area. As if that wasn't bad enough that bugs are around your food and drinks... don't read the next part of your eating. I literally saw one of the servers go behind the bar and stick her fingers in a pan full of french fries pick some out eat them cur fingers and then go over and pour water in a jug to go fill up peoples cups and touch peoples cups that they're drinking water out of then go over and get some more french fries liquor fingers and then go grab Utensils, straws, and paper napkins for people at other tables I wanted to barf!!!! The tall brunette with bangs. We saw that asked for the bill and left. I felt sick. This could be a nice place the staff is friendly and I think want to make things right but there is so much wrong that I'm not sure it fixable honestly. When you have, facility issues like these, Cleanliness issues, staff issues with health termites, lackluster pool playground of screaming kids because your window has to be open to have a host stick out of it!!! It's a big never again. This is a Hilton for crying out loud not a motel 6 and that being rude to motel 6. No wonder Paris doesn't stay here... the koi pond is the only thing going for the place. The gas truck was a lovely ending gutt punch this morning at 6:45 hearing the talking and beeping and so forth. Pool is gross, parking a joke and 25 a day plus 25 resort fee 50 bucks a day and no parking for handicap. 20 min wait to check out to find the 2 drink room credit never happened after promised as a gesture to try and make amends before termites and third cockroach and unhealthy server fingering French fries. 20 mins in line to find out those 2 drink we didn't drink after being grossed out wasn't comped. This is a crap hole with a pretty lobby. Missing carpet in areas food stuck to pictures in restaurants on walls. If I don't have food poisoning or something I'll be surprised. How they had the nerve to charge me 50 extra dollars a day after already paying for a room just to be there and get sick and completely grossed out is beyond me.

Return of lost and found items that are left on premises. Submitted lost report that they sent me twice to an independent Chargerback lost and found app. First time they said that they didn't have them. Difficult to get them to answer the phone, called again and yes they have them, fill out second Lost and found report, over a month and I still do not have my key fob, safe deposit keys. Very poor communication on their part. After this long I cannot remember my room number, I'm elderly just getting the run around. It's has cost me over $1,000 to replace these items. I contacted Hilton on 10/6/2024 about my lost items, it is now 11/14/2024 and I have paid Chargerback $23.15 to mail my keys back after numerous calls, emails they miraculously found them.

I extremely enjoyed my stay here, the customer service from the front desk was amazing they have so many activities available for the guest. Bartenders at the lobby bar were working sooo hard making sure the guest all had their daily maitais ! Please tip the bartenders We stayed at the cottages away from the hotel and it feels like your own loft ! It had two AC units and your own sliding patio too. Id definitely stay here again

I just want to say how disgusting this place is. The beds are smelly, the rooms are super small. And honestly unenjoyable to stay in. Not to mention the fact that they basically robbed us at the front for $50 daily just to park and use the resort. We're staying for 10 nights, that's an extra $500. Absolutely horrendous, they should be ashamed of themselves. Please spend your money somewhere else. Don't bother spending it here, if you do just account for that extra $500 a week. Not to mention the super awesome view of the damn parking lot.

I am surprised Hilton allows this hotel to use their brand. It's little better than a 20 year old motel 6. Our room has 2 small window AC units that run loudly and continuously once you learn how to use it. During check in no one explained how to turn on and use the ac, so we spent our first night without. Turns out there is a separate wall switch to turn on each ac and one remote control to adjust the temp on both. The restaurant/bar was sad, no beer on tap, restaurant was closed. We left and went elsewhere for food and drink. No safe in room for valuables. No plates, silverware, or coffee cups in room. The hotel lobby looked good though.

Rooms needed updating. "Ocean view" was really a view of one of the smaller pools. Front desk staff would not put is in a different room. They will hit your credit card for $100 per night for incidentals upon check in. Had to call for housekeeping every day when we returned to the room in late afternoon. Wife found mouse droppings on the night stand. If your flight arrives early in the day dont even ask about early check in. The breakfast was overpriced and not good. I suggest shopping around and pay attention to the reviews. Most of my negatives were observed by others.

A kind of average Hilton property on Kauai's east shore. Front desk service was good, hotel grounds were lower average in amenities, but clean and with a Hawaiian theme. Pool was a bit small and there is an outside bar with some live music played by local artists. It was nice that they gave 2 free Mai Tais and 2 free bottled waters. At the outside bar, all drinks (mixed and wine) came in plastic cups. AC was a bit on the noisier side. I'm sorry to say but for the price, the value is below average. I would recommend the former Aqua Hotel (not sure what it is called now) down the road. For the same or maybe cheaper price, you get more amenities, bigger pool, fire pit, and selection of on site dining options!

I'm writing this review knowing that the Hilton Garden Inn brand is 2nd tier in terms of other Hilton properties. With that being said, we had a great 5 day stay! The views were obviously fantastic, and the walk to the beach was right across a large, open grass field. There were 2 awesome playgrounds for kids right outside of the property. The on-site restaurant is really only open for breakfast, and there is NO food options on site after 9 o'clock. We actually had to buy a microwavable lasagna from the lobby for dinner that night since we came in around 9:30. The property was clean, the staff was friendly, and the location is a short drive to many shops and restaurants. They do have a business center with two computers, but one of them had a broken keyboard. Trying to work on a term paper on a keyboard without a functioning backspace button was a nightmare, but the other computer worked just fine. The gym was small but had everything that I needed, and the coffee station in the morning was a great way to start the day. I would DEFINITELY stay here again.