Hilton Garden Inn Kauai Wailua Bay

While this is an older resort, our room had been completely updated (Although the bathroom needed some new caulking). We had a room facing the small pool and it was very quiet and comfortable. The elevator is still quite old and very slow. If you are able, take the stairs. All the staff were very nice and welcoming. You are given coupons to turn in for beach towels that can be exchanged as frequently as you would like. Easy walk to the beach where there's a great walking path. Complimentary coffee is available in the lobby 6-10am daily. The daily resort fee also includes a 2 hour bike rental which we didn't use. Good location from the airport and a central point for seeing the north, east and south sides of the island.

I am compelled to convey my profound disappointment and outright disgust following my recent stay at a Hilton property, an experience that can only be described as a descent into hospitality hell. From the moment we stepped foot into the lobby, the front desk staff greeted us with all the warmth of a Siberian winter, setting a tone of indifference and apathy that persisted throughout our stay. Entering our room was akin to stumbling into a scene from a horror flick: dust-coated surfaces, mirrors and floors that looked like they had survived a bombing, and doors that might as well have been planks of wood salvaged from a shipwreck. The bathroom was a cesspool of neglect, with a fan that had long since given up the ghost and towels bearing suspicious stains that would make a crime scene investigator shudder. As for the bed? It was a back-breaking disaster, more akin to a slab of concrete than a place for rest and rejuvenation. The outdoor Jacuzzi, touted as a sanctuary of relaxation, was a festering pit of filth, while the pool area resembled a landfill after a hurricane, strewn with trash and discarded belongings. But the pinnacle of this misery came in the form of a blaring fire alarm that shattered our peace in the dead of night, a harrowing experience compounded by the utter lack of remorse or apology from the indifferent front desk staff. To add insult to injury, there was a mind-boggling debacle involving misplaced clothing, mishandled with all the finesse of a circus sideshow. In conclusion, my stay at this Hilton property was not just a disappointment; it was a betrayal of trust and a complete mockery of Hilton's purported standards. If you value your sanity and well-being, steer clear of this establishment unless you enjoy being filled with frustration and despair. With decades of global travel under my belt, I can confidently assert that this was, without a shadow of a doubt, the most wretched excuse for a hotel that I have ever had the misfortune of gracing with my presence. Hilton should be ASHAMED to associate their name with such a DISGRACEFUL property.

The staff here was so kind, thoughtful, and generous! I called in advance for a favor to surprise my boyfriend who was flying to meet me there and they came through. He was so happy. They genuinely cared about enhancing our experience and I would recommend this hotel to anyone visiting this island. It’s family friendly, they have activities in the evenings, and they have excellent coffee.||Another plus: beach at hotel has a stone wall around the swimming area making it safe to swim in.||Thanks for making this trip so memorable :)

Our stay at Hilton Garden Inn Wailua Bay left us with mixed feelings. While the location is perfect and undeniably scenic, and the hotel facilities, including two good pools and a spa, are satisfactory, several aspects of our experience were quite disappointing. The service was inconsistent. While some staff were friendly, others were not. The restaurants failed to impress both in terms of food quality and service. Orders were frequently mixed up, and the staff appeared inattentive and poorly trained. The hotel's cleaning policy was frustrating, with rooms cleaned only twice a week due to staff shortages, a policy that was not communicated to us beforehand. This is particularly unacceptable for a beach hotel where sand accumulates quickly. Our room, though generally nice, was a bit small. We encountered issues with the air conditioning, which were not properly addressed. A nightly fire alarm went off during our stay and, though it stopped eventually, no one informed us when it was safe to return to our rooms, causing unnecessary stress and confusion. These numerous small issues suggest a broader management problem at this hotel. Without a change in management, we cannot recommend staying at Hilton Garden Inn Wailua Bay. There are better options available that offer greater value for money.

Me and my boyfriend recently stayed here! The hotel and views were amazing! The staff were so kind but more specifically a woman named Serena who worked as a waitress here made our day every day! Every morning she would give us recommendations for good local food and hidden adventures on the island to go explore! People like Serena make traveling so much better!

We stayed 6 nights and enjoyed our stay for the most part. Upon checking in, we didn't receive the room we paid for and were told we'd be moved the next day to the correct room. The next day, we had to initiate the move. We were celebrating our anniversary and rant wanted everything to go smoothly, so we waited patiently. While we were finally moved to the correct room, it was an inconvenience. The breakfast choices were so very good, we ate there daily and enjoyed the servers company. The tiki bar lacked service both times we visited, which we just stopped going there. We chose this hotel due to the location, the ocean views, the events, and the food on site. Upon arriving, we were told yoga no longer occurs, and there are no bike rentals there - this was advertised in our package via Costco. We wanted a relaxing week of no fuss, and for the most part, we got it. We would have liked to have a later than noon checkout due to our flight not leaving until 9 pm.|The hotel is one of the older ones, and that's ok yet for the price per night- some upgrades to the room should be done. Would we stay here again? We're undecided.

I wish to provide feedback on my recent stay at a Hilton property, highlighting numerous issues that need addressing. The front desk staff failed to provide a welcoming experience upon our arrival, setting the tone for a disappointing stay. The hotel room itself was in dismal condition: dust everywhere, mirrors and floors visibly damaged, and doors that were outright broken. Adding to the discomfort, the bathroom fan was inoperative, and towels were stained.||The bedding was atrocious; the mattress and pillows were uncomfortable and lacked support. The outdoor Jacuzzi was poorly maintained, and the pool area resembled a dumping ground with litter and abandoned items strewn about. To cap off our ordeal, a disruptive fire alarm shattered our sleep in the early morning hours of our last night, yet the front desk staff offered no apology for the distress caused.||Additionally, there was an incident involving misplaced clothing, initially mishandled until corporate intervention was sought. Overall, my experience at this Hilton property was abysmal and fell egregiously short of Hilton's reputed standards. I strongly caution prospective guests to reconsider their choice before booking at this establishment. With my extensive travel experience, spanning countless hotels worldwide, I can confidently state this was the worst lodging I've ever encountered. It was appallingly dirty, rundown, uncomfortable, and in no way resembled what one would expect from the Hilton brand. Hilton should be ashamed to associate their name with such a disgraceful property.

We bought a package from Costco it was supposed to pay for everything when we got there they said we had to pay a $225 parking fee. Our room keys weren't always working we had to have them change several times. We found a cockroach in one of our rooms and had our room changed. They didn't clean our rooms everyday they said that we had to request it. One night we were locked out of our room because somehow the security latch closed on our door. We had to have maintenance get us in. One room didn't have any body wash in the shower we requested some and they said that they were totally out. The location was nice we just had to walk down to the beach wasn't very far. When the rooms were clean it was comfortable. If we ever do come back we'll be staying somewhere else. This was our first time on this island.