priyankakandoi
Google
We had booked Hilton Goa Resort for a special occasion — my niece’s birthday — and had emailed well in advance requesting interconnecting rooms and mentioning the birthday celebration. I was in touch with Anissa Dsouza and Genevie Pinto, who confirmed they would try to accommodate both requests and even mentioned the possibility of an upgrade.||To be fair, I truly appreciated the thoughtful birthday decor and the complimentary cake they provided — thank you for that gesture, it meant a lot to us.||However, the experience fell apart at check-in. The two staff members at the front desk had no idea about any of the prior email communication. They simply said that they hadn't received anything from the reservations team. It was frustrating to see such a lack of coordination — this is not something I expect from a Hilton-branded property.||While I understand upgrades are not guaranteed, the request was made politely and in advance — but I was met with a cold, dismissive response and a comment about how “there’s no off-season in Goa anymore.” That wasn’t the issue — the issue was the attitude and how the situation was handled.||When I inquired about the next room category (with the whirlpool), I was told that only one unit was available. However, when I checked online just a few minutes later, two rooms in that category were clearly showing as available. It felt like the staff were simply unwilling to make the effort.||The property itself feels dated. Breakfast was just okay, but there were not enough tables to accommodate guests, and the food options were underwhelming. The menus were slightly torn, and overall, the place lacked the finesse associated with Hilton hotels.||The pool was the one highlight — well-maintained and pleasant. But unfortunately, the food and drinks we ordered by the pool were below par. To their credit, they did remove one completely inedible item from the bill, which I appreciated.||There is no proper travel desk, and when we asked for local suggestions, the staff just opened Google in front of us, which we could obviously do ourselves. There was no concierge-style guidance or genuine effort to assist.||Overall, this stay just did not feel like a Hilton experience. I’ve had far better service, coordination, and warmth at far more modest properties. Sadly, I cannot recommend Hilton Goa Resort based on this experience and won’t be returning.